The manager Shanon that lady steal my glasses she said my order is canceled and she doesn't want to…read moregive me my glasses. $420 dollars when my order said is ready to pick up. After all she call the security because she doesn't have arguments to justify the steal.

Picked up an online order today and was offered 50% off any pair of glasses in the store. I got a…read morepair of Polaroids to Oakley's for right over $100. Great deal and the service was phenomenal too.

Save your money. Go somewhere else that isn't unprofessional! Receptionist with the glasses is rude.read more

I have been coming here for quite a few years now and it's always great…read more Doctors are nice and explain things to you and give you time to ask questions. Make sure things like contacts really fit and keep letting you test out all the brands until you find one that doesn't make your eyeball feel like a foreign object. They have a great selection of glasses as well - both regular and sunglasses. I will continue to come here for my eye doctor appointments and you should too if you need one!

This is a terrible location!!! Don't shop here unless you want to be ripped off…read more TLDR; this store lies about Sunglass Hut policies in order to get money and does not care one bit about customer service. I went in to exchange a pair of Pradas I had purchased online. The email from Sunglass Hut with my receipt clearly stated "return or exchange at any Sunglass Hut location." When I arrived, I told the salesperson that I'd be exchanging the pair I bought online. He said "ok" and held onto the pair for me while I shopped. I will say, he was extremely nice and helpful, but that didn't even kind of make up for the rest of my experience. After spending an hour or so shopping and helping my mom pick out a pair of glasses, we went to check out. I decided to surprise my mom by purchasing her pair, too. However, when we went to check out, the salesman didn't know how to do the exchange. He called for the manager/owner (not sure which) who told me that she couldn't exchange them. When I asked why nobody told me that at the beginning, she told me that the salesman didn't know about this policy. Hmmm. She then told me my only option would be to return the pair I bought online and then purchase the others from her. She also said she couldn't do the refund in her store but could mail them in for me. I showed her the email that said I could return or exchange them at any location. She said, "yea, for us to mail them in." That makes ZERO sense. I can mail them in myself. Why would I need to take them to a store to mail them for me?! At this point, I didn't want to let my sweet mom down as she had finally found a pair she was excited about, and since it was a "buy one get one half off" sale, if I didn't also buy mine, hers would be full price and she would've never let me do that. So, I sucked it up and bought both pairs, spending far more than I had planned. Fast forward to today. The case for the Prada sunglasses I bought in this store had fallen apart. I don't know if this is typical for these cases, but for the money these sunglasses cost, one would hope a case would last. I took the case into the store expecting they'd say, "oh, let us grab you another." Nope. First, they say they'll have to order me another one. I said, "ok, that's fine. Can you ship it to my house?" Nope. They can only ship to their store. Weird. So, I wait while the guy at the counter enters a bunch of stuff into his computer. About 10 minutes later, he tells me it's going to be $53. For a case!!! For a case I just got TWO months ago!!! I said, "it's two months old. There's not any kind of warranty or anything?" He said, "for a case?? No." I told him I'd just deal with Prada, then. I'm not giving this store $53 for a freaking sunglasses case to replace one I just got here two months ago. SMH. Everything about both of my experiences screams that they are deceitful and make excuses to scam people out of money. I don't believe for one minute that Prada would charge a retailer of their product $53 to replace a case that fell apart. I personally will never spend another penny at this store and will be contacting Sunglass Hut corporate as I have a feeling this store is not operating within the terms of their franchise agreement. Oh, and btw, I found a brand new replacement case for $19 on eBay. Ha!! And, yes, it is authentic.

The manager Yomicia was amazing. Me and my wife have been in to this location twice and she spent…read morethe time to make sure we were taken care of each time. She fixed a miss order from the manufacturer and I left completely satisfied. She truly cares about representing her company with professionalism. Our time is valuable and her spending a little extra personal time made all the difference. I will definitely be back and recommend this business.

I bought the meta sunglasses and I wanted to return them to get the meta display.. won't take them…read moreback because supposedly has scuffs and I don't even wore them . I want everyone to know don't buy from here won't honor the return policy!!!

Such helpful and friendly employees at the Sunglasses Hut Kiosk in the Woodlands Mall! Ray-bans and…read moreSunglasses Hut have amazing customer service. I'm so happy with my mirrored green aviators

I forgot to pack my Wayfaer case to my Ray-Bans. I asked the gentlemen behind the counter how much…read morewas the case and I guess because I was wearing my vintage sunglasses he gave me the case for Free! Thank You so Much ....

We had some time to murder before catching our flight back home and La Chica thought Sunglass Hut…read moremight be able to help fix my Maui Jims, which were a bit snug on my melon. So we approach the young lady working inside and she informs us that there is no charge for the service, even though we didn't buy the glasses from Sunglass Hut. She did sort of wink and say she'd take a charitable donation in any amount, so I threw down a 5-spot. Within 5 minutes, my glasses were fitting as if they were custom made for my fat face. It was beautiful. On the way out, I told her the pair I had at home was missing the nose guards. She explained that she didn't have any, but that Maui Jim will replace them for free with their lifetime warranty. She handed me their contact info and directions on how to get the pieces replaced. Thank you, young lady whose name I didn't get!

Adam at Sunglass Hut is super helpful, I can't say thank you enough! I had ordered a pair of…read morereplacement lenses that weren't fitting my frames right and since they couldn't get the problem fixed, he replaced my old glasses with a brand new pair. That is what I call great customer service!

I warrantied my radar ev path deep water but my pair was replaced with a completely different…read morelense, the employees were a huge help in helping settle the inconvenience and I left happy with the service!!

Walked in and without hesitation after being on the phone with customers was I greeted with helpful…read moreadvice from store manager Timothy! Overall good vibes and great recommendations as well. I can tell he truly cares about what the people want.

We had a last minute need for an eye exam and by chance my husband found Glimpse. I'm glad he did…read morebecause this was one of the best experiences I had at an optometrist. It has been hard to find one in the Houston area and I'm glad we found it. We came in for my husband's exam, but ended up getting a new set of glasses for my daughter. They had these cute glasses for kids with cat ears and since they were so great with my husband I decided to get her another pair of glasses. Dr Chen was knowledgeable, pleasant and I could tell he was focused on the customer experience. He took time to double check her current prescription and make sure everything was perfect instead of just rushing the process. There was also someone at the front desk that helped adjust my daughter's glasses and she was very helpful. She showed my kid how to properly take off her glasses and shared what kind of frames she should get next time so they do not slide down her face. I appreciated the time she took to do this. The office is in the Woodlands and I live in Cypress. Even though it is far, I will return for my own exam and glasses.

I do not recommend Glimpse Eye Care based on my recent experience. I would give 0 stars if that…read morewere an option. First, I was charged an additional fee that was not covered by my insurance, but no one informed me about the extra charge beforehand or asked for my approval. In my experience, if there is an additional charge for a service that insurance does not cover, the patient should be informed in advance and given the opportunity to approve or decline the service. More concerningly, they took my glasses to measure the prescription. When my glasses were returned to me, I noticed a very noticeable scratch on the right lens and two lighter scratches on the left lens. I immediately pointed this out, but they denied that the damage had occurred while they were handling my glasses. Every time I went out of the house I cleaned my glasses and inspected them carefully, there were no scratches there before. For the first time in my nearly 40 years of wearing glasses, my glasses were scratched by an eye care provider. Although I ordered these glasses last year, they had been kept in their case because I was still wearing my other old glasses. I have only been wearing this pair for about two or three months, and they are still relatively new because I am a very careful person when it comes to my glasses. Because these are rimless glasses, I take extra care when handling and cleaning them. I paid approximately $400 out of pocket after insurance for these glasses, which have progressive, high-index 1.67 lenses. I'm very upset and saddened by how this situation was handled. I'm considering seeking help to determine what consumer or regulatory remedies may be available. I will not be returning to Glimpse Eye Care. They have lost my family's business.