The manager Yomicia was amazing. Me and my wife have been in to this location twice and she spent…read morethe time to make sure we were taken care of each time. She fixed a miss order from the manufacturer and I left completely satisfied. She truly cares about representing her company with professionalism. Our time is valuable and her spending a little extra personal time made all the difference. I will definitely be back and recommend this business.

This is a terrible location!!! Don't shop here unless you want to be ripped off…read more TLDR; this store lies about Sunglass Hut policies in order to get money and does not care one bit about customer service. I went in to exchange a pair of Pradas I had purchased online. The email from Sunglass Hut with my receipt clearly stated "return or exchange at any Sunglass Hut location." When I arrived, I told the salesperson that I'd be exchanging the pair I bought online. He said "ok" and held onto the pair for me while I shopped. I will say, he was extremely nice and helpful, but that didn't even kind of make up for the rest of my experience. After spending an hour or so shopping and helping my mom pick out a pair of glasses, we went to check out. I decided to surprise my mom by purchasing her pair, too. However, when we went to check out, the salesman didn't know how to do the exchange. He called for the manager/owner (not sure which) who told me that she couldn't exchange them. When I asked why nobody told me that at the beginning, she told me that the salesman didn't know about this policy. Hmmm. She then told me my only option would be to return the pair I bought online and then purchase the others from her. She also said she couldn't do the refund in her store but could mail them in for me. I showed her the email that said I could return or exchange them at any location. She said, "yea, for us to mail them in." That makes ZERO sense. I can mail them in myself. Why would I need to take them to a store to mail them for me?! At this point, I didn't want to let my sweet mom down as she had finally found a pair she was excited about, and since it was a "buy one get one half off" sale, if I didn't also buy mine, hers would be full price and she would've never let me do that. So, I sucked it up and bought both pairs, spending far more than I had planned. Fast forward to today. The case for the Prada sunglasses I bought in this store had fallen apart. I don't know if this is typical for these cases, but for the money these sunglasses cost, one would hope a case would last. I took the case into the store expecting they'd say, "oh, let us grab you another." Nope. First, they say they'll have to order me another one. I said, "ok, that's fine. Can you ship it to my house?" Nope. They can only ship to their store. Weird. So, I wait while the guy at the counter enters a bunch of stuff into his computer. About 10 minutes later, he tells me it's going to be $53. For a case!!! For a case I just got TWO months ago!!! I said, "it's two months old. There's not any kind of warranty or anything?" He said, "for a case?? No." I told him I'd just deal with Prada, then. I'm not giving this store $53 for a freaking sunglasses case to replace one I just got here two months ago. SMH. Everything about both of my experiences screams that they are deceitful and make excuses to scam people out of money. I don't believe for one minute that Prada would charge a retailer of their product $53 to replace a case that fell apart. I personally will never spend another penny at this store and will be contacting Sunglass Hut corporate as I have a feeling this store is not operating within the terms of their franchise agreement. Oh, and btw, I found a brand new replacement case for $19 on eBay. Ha!! And, yes, it is authentic.

I bought the meta sunglasses and I wanted to return them to get the meta display.. won't take them…read moreback because supposedly has scuffs and I don't even wore them . I want everyone to know don't buy from here won't honor the return policy!!!

Such helpful and friendly employees at the Sunglasses Hut Kiosk in the Woodlands Mall! Ray-bans and…read moreSunglasses Hut have amazing customer service. I'm so happy with my mirrored green aviators

Quick, easy, with plenty of choices on frames. Lenses fee and so was delivery. Salesperson didn't…read morepush when I said I knew exactly what I wanted. Done in less than 10 minutes.

This is my second visit at this location, and I really enjoy coming here as they are super friendly…read moreand welcoming! When looking for glasses, it can take some time to browse and try on various styles until you find one that best suits you. Sometimes this can be uncomfortable and people tend to limit themselves from trying on multiple glasses, however I believe the staff makes it extremely comfortable for anyone to try on multiple styles. This is solely the reason why I came back to WP was mainly bc of the customer service, and they treat everyone equally. I believe all of their eyewear are gender neutral, and they have so many inexpensive styles! They even will happily fix an old pair within minutes. Checking out for a new Rx glasses is a breeze and I'm shocked at how easy it is. I was literally in and out of the store less than 10 mins as I knew the exact pair I wanted, as well as getting an old pair fixed. This store makes it so convenient to shop for glasses!

My first time going there and I had a WONDERFUL experience. I didn't have to wait or fill out paper…read morework! The assistants were super nice and very welcoming. Dr. Thy Nguyen was also AMAZING! Such a kind spirit and answered all of my questions. The inside was beautiful as well. I will be definitely going back!!!

I would give them a 3.5 They service serialized glasses-…read morehowever make sure you buy the warranty. I needed to replace my lenses for the same "spot" cracking, after the second time they admitted the measurements were incorrect this is why they cracked prematurely. However-they didn't volunteer any added time for inconvenience or add to the number of times being warranted. In addition-for customer service I had a pair of prescription sunglasses which were not dark enough. I didn't want to make the same mistake again, so I purchased them as dark as possible. I got a headache after first use- I googled and found out-if lenses are too dark it can cause eye strain with head aches. I would think if a customer is paying over $650 for lenses-you would offer that information so I could make an informed decision. Unfortunately I had to google this information and find out after the fact. it was a waste of $650- The staff is friendly -but if they were more educated to assist customers it would be much more appreciated.

Excellent. You are well taken care of. Glasses, exams,…read morerecommendations. I'm getting my droopy eyelid restored.

Went and Michelle fitted me with some sunglasses. Measure my eyes and they are great. Great…read moreservice with visit. She also when tour of her way to show my daughter some glasses even though she knew she wasn't getting any. Friendly and great staff. All smiles. Thanks ladies.

BOUTIQUE WITH A LOTTA STUFF I WISH I COULD AFFORD…read more I love their selection! They've got both casual & formal tops/blouses/bottoms, maxi dresses, vests, coats, cocktail dresses, etc. They also have belts, jewelery, shoes (boots, pumps, sandals, flats), scarves, etc. As far as cost goes...I don't feel like they're any different than other nice/trendy boutiques. Some pricing "for-instances" that I saw today while shopping... Black faux leather jacket = $80 Gold strapless dress = $119 Sunglasses = $15 Chiffon skirt = $65 Necklace = $29 Velvet pumps = $40 Silk cami = $29 mid-sized leather purse = $65 Fashionistas - I highly recommend checking Em & Lee out, I always get tons of compliments on the clothes I wear from here :))

I love this boutique store. I have bought 2 dresses so far and I get compliments from them all the…read moretime. They have pieces that are one of a kind, you know that no other girl will be wearing the same thing. The dresses are trendy and chic. The price points are good and you can always catch a deal with one of their sales. One downside: one of the dresses I got is an off white color, the material is polyester I believe, and it has a water mark stain which will not come out; even with dry cleaning. I know I will be returning for a new dress especially with New Years approaching!

The associates are always, professional, courteous, and helpful. They go above and beyond to…read morefulfill my frames or lenses. I've been going to them for over five years now highly recommended.I'm o

Everyone here is so attentive and caring. Really take the time to explain everything. I'm so glad…read moreI went off Google and not the yelp reviews or I would have missed out on an amazing shopping experience. Thanks, I love my new Jimmy Choo glasses

Adam at Sunglass Hut is super helpful, I can't say thank you enough! I had ordered a pair of…read morereplacement lenses that weren't fitting my frames right and since they couldn't get the problem fixed, he replaced my old glasses with a brand new pair. That is what I call great customer service!

I've never been to Ino and I didn't even know it had a Port. But anyway, apparently the city of Ino…read morehas a Port, and the Port Of Ino has a Shopping Center, and this is it. Definitely one of the most spectacular shopping centers that I have ever seen. It looks like some beautiful Spanish palatial buildings, I always wanted a shopping center to look like this, somehow, but didn't need it. It has done an amazing job with it and I wish there were some more awesome shops here that Barbie actually likes to shop at. Because in which case, we would totally come here more often and it would give me an excuse to enjoy this, one of the most amazing (superficially at least) shopping centers I've ever seen.

We came here to visit Petsmart. This is a pretty architecturally impressive shopping center. I…read moreliked the way it looked - very fancy and pleasant to look at. Petsmart was clean and well stocked. I didn't have time but would love to check out more stores there