Everyone here is so attentive and caring. Really take the time to explain everything. I'm so glad I went off Google and not the yelp reviews or I would have missed out on an amazing shopping experience. Thanks, I love my new Jimmy Choo glasses read more

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Upon my first visit and finally finding a pair of frames that fit (they only have 2 pairs of size 42 in the WHOLE store) the sales manager took my RX and gave me a very expensive quote for progressive lenses. Only two options to choose from. There as no explanation of lens options (non scratch, non glare, etc) The quote w/out insurance was $1,100! I was like why? After ins it was $500. Still very high. Got 2 quotes. Went with the cheaper one. After picking up my glasses, the other Sales Rep, who I was with ( I had a different person every time I went in the store) he tild me the glasses have clear coat protection, anti glare, anti scratch etc... this was never discussed with me at the initial meeting. They threw it in there as part of the price and only discussed the progressive options. I will be calling the manager tomorrow. I did not order anti-glaring anti-reflection and other stuff. THATs why it so expensive. ! Not impressed with the staff at all. In and out in 15 min. Not going there in the future. Not everyone who goes there has lots of money to blow. read more

Very friendly and helpful. I came in with glasses that were way too tight that I had asked another glasses shop to adjust. Still wasn't satisfied. Came here. And they were quick to help and get it just right read more

LensCrafters' customer service and quality of work are truly second to none! They fixed my glasses frame in about 10 minutes--and even did it as a courtesy, free of charge. My glasses now fit better than ever, and I was honestly amazed. They also have by far the best selection of frames, especially for kids (which can be so hard to find!). I'll never go anywhere else! read more

I had a very disappointing experience with LensCrafters. I ordered three pairs of glasses, but had to return to the store four separate times due to incorrect lenses and other issues--including replacing a lost pair during the process. Ultimately, I returned the final pair (which still had the wrong lenses) because I could no longer justify spending time going back and forth to fix ongoing mistakes they couldn't resolve. It's extremely frustrating when a company specializing in lenses is unable to get them right, even after multiple attempts. read more

Would Definitely come again, felt right at home, the made sure i was doing okay, and even helped me find the prefect glasses, make sure to ask for Kevin! read more

This where we go. The selection is better. So is the craftsmanship. We love Ryan who has taken care of our entire family for years. Customer service is amazing. No matter how crowded, you never seem to wait. read more

LensCrafters - Eyewear & Opticians Near Me - The Woodlands, Texas

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Everyone was super nice and helpful. They fixed my glasses super fast. Would recommend this place to anyone with bad vision.

if I could give a 0 star review I would. But I can't. Second set of customers to walk in without getting any help and an older white couple walk in and immediately get helped. read more

Best customer service. They were fast and efficient. They took care of me and my family. We were in and out the door. Thank you!

This location is great! They have a large variety of name brand eyeglass frames. Employees are friendly and very helpful! I was away from home and dropped my eyeglasses. One of the lens popped out and the frame was slightly warped from the drop. Abigail, the LensCrafter employee, greeted me & offered to fix my eyeglasses. No charge! No other questions asked even though I was not one of their regular customers. Found that they take a large variety of health insurance. My glasses were fixed perfectly. I will be visiting a LensCrafters location closer to my home for my next pair of eyeglasses. Highly recommend! read more

The staff there are amazing. They always help if I need any readjustments for my glasses.They are all friendly and nice.

4 stars because the prices are a bit high. I was in a rush so whatever. Daniel took care of me. He has really nice shoes by the way. Picked out some Ray-Bans and they were ready in less than an hour. Only problem was parking. Stupid Iron man stuff was going on and it was packed. I double parked, rushed in and ran out. I just ran in put on my glasses and said, " I can see!" And left. I'm an easy customer. read more

Doctor Nguyen Hong treated me in an unprofessional way. She did not want to send my prescription over in an email so I can fill it elsewhere after being quoted what I thought was an outrageous amount of money. read more

When there was an issue with my glasses, they made it right by setting up a new eye exam to get a corrected prescription and having new glasses made. read more

Very disappointed, dishonest sale person. We have been to this location couple of times in the past with good experience. Yesterday went to order new prescription glasses. Asked for all the features I had on my glasses last year. They had Black Friday deal going on. Sales associate Abigail quoted us nearly $900 after the deal, which was shocking. I told her I have never paid this much for the glasses before and asked to see breakdown of price. She had listed all lens features between $200-300, and priced frame at $309. I pointed out the frame I picked has a tag saying $190. She said prices are gone up due to inflation. Sye was unwilling to honor the price on the tag. She claimed lens crafters have raised prices on the lenses too, but was unable to show me any list prices. Between I and my wife, we were to get 3 pairs, but left without getting and will not return to this location again. We will not recommend this location to anyone. Anyone doing business with them should pay attention to how they are pricing your glasses and shop around. Seems that they have dishonest people doing business at the location. read more

My wife went into the store to get her Ray Ban Sunglasses repaired. The ear frame was missing a screw. The gentleman repaired them immediately free of charge. It is nice to see local stores provide good customer service to the community. We will give them our business next time. read more

Had a great experience here. The person that helped me had great customer service and was very knowledgeable. I like their frame choices. Lots of variety. read more

I had a eye appointment a week ago. They were all super nice. They took lots of safety precautions during this covid stuff going on. The woman eye doctor was AWESOME! She listened, understood and even made me laugh with little jokes. I was so stressed because I had never been to a eye doctor. I always had great vision until I got older. She made things comfortable. My anxiety was gone. If you are looking for a great eye doctor experience.. definitely go here! All the staff are SUPER sweet read more

LensCrafters - New glasses - Eyewear & Opticians Near Me - The Woodlands, Texas

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I really appreciated the fact that Lenscrafters still offers same-day eyeglasses. This helps me tremendously when my son lost his eyeglasses. What I didn't love was the price. Polycarbonate lenses, blue light filter, and anti-scratch coating are all standard when you are in need of same-day glasses. Other than that, I was very happy with the service and product. Karla helped us. She was very polite and professional. She was informative and extremely nice. I would recommend this location to anyone based on the professionalism that she showed. Thank you Karla for stellar service. read more

This lens crafters went over and beyond for my needs. The staff was friendly, and Karla the manager is very sweet. I'll def recommend this LC to friends and family and will def return for all my vision needs. read more

it was time to get some new glasses and I love the convenience and quick turnaround that LensCrafters usually offers. I was greeted promptly and was helped by the saleslady to choose my frames after I had perused the frames for about 30 minutes. After I ordered my glasses-I got a call the next day that they were ready! I walked in and they were perfect. However, I noticed my frames came in different colors? I was originally looking for black? Lucky for the return policy you have 30-days to exchange your frames so I was quickly able to do the exchange. I came back when they were ready but the lady who was helping me this time started twisting the frames before I even tried them on! This really irritates me when they do that. She twisted turned and twisted and turned my glasses so much-that they now don't fit properly. I had to finally tell her to stop. My glasses do not fit well and I will just have to go in and get someone else to help me make the adjustments. So... FYI tell them NOT to TOUCH YOUR GLASSES until you've tried them on. As a matter of fact unless they're falling off your face I would just wear them then come back later if they need any adjusting at all. read more

This establishment took care of me from the beginning to the end. Even now! Misty was a wonderful woman who was honest and recommend my stylish Burberry glasses. It's a new style and definitely not plain. I had to decide between Ray Bans & the Burberry. Was debating on Tiffany's but I had frames with color and that wasn't fun! Will be coming here for sunglasses!! read more

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Stopped in thinking I needed to get new frames for my prescription glasses because I'd bent mine so bad. Super nice guy performed miraculous microscopic surgery and fixed them free of charge. Will definitely return to this location in the future. read more

I went to this place to get a pair of glasses and all was good. I decided a week later I wanted to order a pair of sunglasses same as my regular ones I just purchased. The gentleman who was most helpful before had dropped the ball on this one, never heard back. So I called the next week and got a very nice lady who was most apologetic and was very helpful. She was the manager Carla she made it all better all is well again. Deal with manager for great service. read more

I've been coming here now for a couple years and really like the customer service, and selection. Just as important when I pick up my new glasses the prescription is correct. I stop in usually once a month or so to get my glasses adjusted and checked out. The entire staff have been extremely professional, and helpful. My experience with this particular Lens Crafters is terrific. read more

Just had a Horrible experience! I've been getting glasses at this location for many years. I was told when I got any of my glasses that if I got insurance that I would only have to pay $25lens/$25fames within the year. I was told that even if your prescription changed all I had to do is bring them in. Here we are.... my prescription changed. I called twice just checking to see if I was still in my year and they said yes, you still 4 days. I even informed them over the phone that the reason I was coming in was because my prescription changed and I wanted new lens. I don't remember the names of the two different people but neither one of them said it had to be the same prescription. I will never use LensCrafters again!! I also would like to add... When I gave the girl my new prescription she didn't know how to enter the information. She was asking me how to do it!! She also informed me that my last prescription was entered in as readers not for distance(which I why I wear glasses). So, I guess I've been wearing the wrong prescription all along!! This is just terrible!! read more

I've had a devil of a time getting used to my glasses. After not wearing them for a dozen years but now needing a little correction and reading glasses, i was forced to get a pair again. After a couple of pairs and a lot of patience from the staff at this location....and 5 months later. I was forced to return and try yet another type of lens (progressive then, HD progressive, now a wider view progressive). The staff, as with all the other visits, were extremely nice, professional and accommodating. Even though I'm a well past the warranty period these folks have gone out of their way to ensure I get exactly what I need and am completely satisfied. I highly recommend this location. You won't find a better place! Oh and every order was ready well before the estimated date...even a pair of prescription Maui Jim sunglasses. If you're looking to see better. Eye this LensCrafters location! (I know silly puns). Greg T read more

I bought a pair of Oakley glasses at this LensCrafters. They were almost $500., I have had to take them back 3 times for the plastic delaminating. The manager told me that it was the FRAME that was causing this problem. I asked if anyone else had this problem, he told me "No"..... I've worn glasses for 40 some odd years and have NEVER had this problem....but then I've never done business with LensCrafters either.....and never will again..... read more

Excellent customer service and great selection of Oakley glasses. Michael was really knowledgeable and helpful, I will definitely be going back. read more

The eye professional doctor was professional, friendly and informative. I felt he did a thorough job of examining my eyes and especially the other test that I got. Did a good job explaining everything. LensCrafters which is next door was very friendly also. The only thing was he said I don't think it was explained to me how long it was to get my glasses. Other than that I was very well satisfied with their service. read more

Very nice and helpful! One staff member even helped me pick out a pair of glasses. They have good coupons and selection.

This store has a great selection of glasses and excellent service. Mike G. was a great help!

I was staying in the area for a few weeks and needed new glasses. I already had my prescription and just need glasses. Everyone was really friendly and willing to assist in any way they could. There was a delay in receiving my lens, but the staff called me every other day to keep me updated. Once everything arrived, two staff members stayed an hour after closing so that I could pick them up. They went out out of their way to assist me and always had a smile and a warm greeting when I walked into the store. Now, I live on the complete opposite side of town , but I will make the drive to always get my glasses from them. Hands down, the best service that I have received anywhere, in this era of civility gone out the door in most stores read more

have bought my glasses here for years and am always browsing their new & stylish selections when i come in for my (free!) adjustments - they make buying glasses a fun experience! read more

I tried to get into the eye doctor next to this Lens Crafters on February 28. I called the office, and talked to the lady that answered the phone. Cannot say what her name is because I could barely hear her, even though I repeatedly told her that I could not hear her. After about 10 minutes on the phone, I finally figured out that I did not have all of the insurance information that I needed to complete this, so I told her that I would call back. I got the needed information, called back, still could not hear her, even after repeatedly telling her this. Plus, there was mostly silence while talking with her, as if she was doing other things and not paying attention to me. She finally put me on hold and another lady picked up. This one I could hear clearly. She asked me what insurance I had, I told her the company, then without asking for any more information, told me that they did take that insurance, and set up the appointment. I arrived early so that we could sort thru all of the insurance information and complete any needed paperwork. Then, I am told that they do not accept my insurance. I asked what my options were, and they told me that if I wanted to keep the appointment today, I would have to pay $95 and try to get reimbursed. I declined and left. My frustration is not with the insurance issue - that happens. My frustration is with the folks in the office processing this. I noticed the one lady who I was having trouble hearing holding the phone with the receiver at least 4 inches away from her mouth. No wonder I had trouble hearing her. And I just got the feeling that the whole operation was incompetent. I used this office the last time I got glasses, and everything was great. That made today's experience even more disappointing. And I think that this Lens Crafters itself is good, but I'm not going to deal with an incompetent eye doctor coupled with the trouble of finding parking here. Sorry, Lens Crafters on Six Pines. I have to go somewhere else. Apparently I have to click on a star in order to post this. I think that the 1 star that I gave this is way to generous. Yes, I am quite frustrated. And I would have rather communicated with the eye doctor's office directly, but that was not realistic here. read more

I've been getting glasses here for ~12+ years and never had a bad experience but they were real miracle workers this time... my sunglasses that were well loved for almost 5 years, 2 sets of lenses in that time (done here) was smooshed after falling off my head into the trunk as my hubs swung a big piece of luggage into it. Lenses weren't damaged but frame was bent all wrong - wish I'd taken a pic because I was tossing them and coming to gey new glasses (wearing a backup pair that also needed some love). Their optician greeted me immediately - offered to try and fix them... warned they could break off but ? the fact he was willing to try of course - handed them over and in maybe 10 mins, he comes out with my smooshed mangled glasses looking new!! Then he fixed my back-ups. And at the time he had no idea I was a multiple repeat customer - didn't even know they were prescription... didn't ask? Wasn't relevant... I needed glasses fixed and he could do it... awesome! read more

Just left the store walked in wasn't greated or told someone would be with me in a few. Spent almost an hour in there trying on glasses and still not one person asked if I needed any help. Several other customers came in after me and were greated and helped right away. I have been a loyal LC customer for years but you have lost that for good now. read more

Very poor customer service. They act like they could care less about helping you. One male sales associate would not give me a discount if I was only buying frames. He said I would only get a discount if I was purchasing frames and lenses. I told him I had insurance and he said LensCrafters does not accept my insurance if I was only buying frames. I went back a few days later and a different associate told me she would give me a 15% discount. Very dishonest and arrogant. I will not be back. read more

(was not able to give zero stars) This place receives a goose egg "0", I went to this place since it was close to home I received my exam and everything was well, they gave me some trial contacts that were no good, I called back several times to get status on my prescribed contacts but was informed they were on back order. I continued to follow up on my contacts after several months but just received attitude; they refused to give me my prescription to go elsewhere, and continued to give me the run around. I attempted to go elsewhere but exhausted my insurance balance, when I contacted my insurance to explain the issue my insurance provider was unable to get in contact with Lens Crafters. I have followed up several times with Lens Crafters and CONTINUE TO GET HUNG UP ON, this place has a great location but CRAPY SERVICE. Consumer beware!!!! Pros: Good location, short wait, and in a great shopping area. Conns: Lack of communication, rude staff, and unable to perform optometrist functions such as complete prescription orders. read more