I had a very disappointing experience at Visionworks in Deerbrook Mall. When I was purchasing my…read moreglasses, the staff was quick, attentive, and eager to help--as long as a sale was involved. However, once I needed help with a simple adjustment because the glasses didn't fit properly, the attitude completely changed. The staff seemed uninterested, unhelpful, and unwilling to assist. What should have been a quick adjustment turned into an uncomfortable experience where it felt like I was an inconvenience rather than a customer. Customer service shouldn't stop after the sale. Unfortunately, this location shows very little care once they already have your money. I would not recommend this store if you expect support after purchasing your glasses.

After having a bad experience at the Willowbrook location. I decided to try the Deerbook location…read moreand it was amazing!! Qui' Yana was able to answer all my questions I had and also help my 4 year old daughter find her perfect frame!! Thank you, Qui' Yana!!!

I am happy to send everyone to the Eye Center because they have great people working there and they…read moreare doing great work.There is a eyeglass center there also.The doctors are amazing and take the time to explain what is going on with your exam.You would be experiencing a good time.

I have been going here since I was practically a child . I went off to college and then there have…read morebeen some years in between, but ultimately I went back and I love it here! Doctor is very great

Everything went amazing, Ronald was very helpful and kind. I get my glasses from here every year,…read moreour family loved them. Will definitely be returning

Appointment set relax fast results and tighten to insurance typing skilled with a awesome front…read moredesk.Great doctor here for my follow up review with the doctor second round stay-in.

Dr Simpson is the absolute best!…read more I've been going to Dr Simpson for over 10 years. All my klds have been to him too. I live in Austin now and I still see him. As my eye have changed he has done all kinds of things that kept me of readers. When my mom had macular degeneration he emailed a ton of useful info on that...even though he was on vacation at the time! My daughter had a rare issue called scotopic sensitivity...he not only identified it but also directed us to a great specialist. You won't meet a nicer or more professional provider anywhere.

May 6 I had an appointment and ordered glasses -after 5 visits of driving back and forth and…read moreattempting to get them to fit properly I gave up. Especially when they were supposed to be in after waiting another 2 weeks and I was notified they would not be in till Aug 3. 4 months- I had insurance for my vision which covered 1 pr of lenses, 1 pr of frames and 1 visit. I went back to this location for nostalgia reasons-well I'm cured of that. This was a 35-45 minute drive one way for me. I took the first prescription from my May 6 visit-to another optical location. In 2 weeks I had my glasses and they worked fine. I wanted a computer pr and trifocals. After 5 phone calls (I left at least 3 messages-if you have no intention of calling someone back, don't have an answering machine.) Someone from accounting did call. They were going to call me back to let me know about my credit-? Seemed nice enough-? Or if there would be one? I never took possession of the glasses-I could not use them they are useless- I let them know the doctor visit was legit-keep those funds. But I will get another pair of glasses if/as needed elsewhere- please Credit. I'm done with going back and forth. So I called twice today-once again no answer and no one retuned my call. When I waited in the office for one of my multiple visits-someone else came in to pick up. Both of her children's glasses were cut wrong. Another person came in because she got a call that her glasses were ready- but they weren't. I actually wrote this review while I was waiting in the office that day. I figured I would wait to post maybe all this is just a glitch. And when the accounting person was so nice and said she'd get back with me... Well - I see they don't seem to care- I'm out $255 ( waiting for them to credit my card or mail me a check). Approximately 10 hours of my life I will never get back. Nostalgia sucks sometimes- Update Called again after speaking with 4 people They credited my card....minus the restocking fee... hilarious-she pointed out on the bottom of the receipt it mentions it. Wow- it should read restocking fee applied regardless of how many times it takes us to get it right and how long it takes to get your glasses. 4 months-never again

Posh Wood is an exceptional worker. understanding very well-versed about her job was able to…read moreexplain to me some things that I about my original eye examination I would come to Berkeley just because of Posh.

I don't know what has changed but the "seen time" vs appointment time is just unacceptable. 9am…read moreappointment-seen at 11! This morning 8am appointment still waiting at 9.30. HEY DRs - MY TIME IS EVERY BIT AS VALUABLE AS YOURS!!!!

I been going here since I was a kid and love this place.Very affordable and nice staff and eye…read moredoctor. And takes all insurance and medicaid and also affordable with out insurance.

I went in for replacement eye glasses today, the reception was ok, but when I was called to the…read morearea where I was y pick my frames, the female there made me feel very uncomfortable, she asked me very rudely "what happened to your other glasses" to which I answered "I lost them" she had a look of disgust on her face, in my opinion, she had no right to ask me this, because it is none of their business what I did with my glasses, yet this person who assisted me made me feel like I was bothering her, I will NOT be returning to this business again, there are other vision centers where the employees are not as intrusive into a patients business, !!!! If I could give zero stars , I would, !!!!

I came in to get an adjustment to a new pair of glasses I ordered online as they were sliding down…read moremy nose. I am not a patient of this establishment, because they are actually on the other side of town from me but I happened to be nearby so I popped in. They were friendly, directed me to wait for a few moments till someone was available which only ended up being about 2-3 mins. Then Crystal (sp?) came over and adjusted my glasses. It was a HUGE improvement to the fit. She was so nice, especially for someone who isn't a patient. They didn't and don't charge for adjustments or small fixes. A wonderful experience. If they treat their not-patients like this k can only imagine how well they treat their actual patients

Really happy with my experience here. I stopped in one morning with a glasses emergency--someone…read morehelped me with my broken frame free of charge and I wasn't even a customer yet. When I needed new frames I decided to come back to Family Vision Center and I've been very happy with my experience. Everyone is so kind and helpful.

Great experience at Visionworks. The customer service was friendly, helpful, and made everything…read moreeasy. I also appreciated that they were honest with pricing and didn't try to overcharge me. Definitely recommend.

I went to lone star eye care to get my exam. Everything was great. The whole experience was…read moredestroyed by the super intense woman at the visionworks. We had to pick up our new prescription and this lady was trying to upsell everything. Intensely and uncontrollably. All we wanted what to pick up our prescription and she would not give it to us because she was trying to sell contacts and glasses. Don't think I will be back just because of her...

I've been a patient of Dr. Owens for a few years, and I have been nothing but satisfied with her…read moreattention to detail, personal skills, and staff. Anyone who works here has always greeted me upon entering the building, and there's always a smile on their face. They go above and beyond to ensure your eye needs are met. The office is even open on Saturday for those with busy schedules. As far as eyewear goes, the frame selections and options are endless. They can fit any budget, and the glasses are perfect the first time. I also stock up on contacts, and everything arrives within one week, maximum two.

Updated: The TSO General Manager reached out to apologize…read morefor the experience and to gather details about what happened. He explained this is not how they do business and made a nice offer to my wife to help make up for the experience. A previous incorrect charge was also made right. The rest of the staff at TSO Kingwood was great and Diamond receives a particular shoutout. Original review summary: My wife had a terrible experience due to rude behavior and poor customer service on the part of one individual during billing. Everyone else was nice and the optometrist was fantastic, but not coming back after the terrible treatment.