I been going here since I was a kid and love this place.Very affordable and nice staff and eye doctor. And takes all insurance and medicaid and also affordable with out insurance. read more

I went in for replacement eye glasses today, the reception was ok, but when I was called to the area where I was y pick my frames, the female there made me feel very uncomfortable, she asked me very rudely "what happened to your other glasses" to which I answered "I lost them" she had a look of disgust on her face, in my opinion, she had no right to ask me this, because it is none of their business what I did with my glasses, yet this person who assisted me made me feel like I was bothering her, I will NOT be returning to this business again, there are other vision centers where the employees are not as intrusive into a patients business, !!!! If I could give zero stars , I would, !!!! read more

The office staff was very friendly and accommodating. Other eye glass providers had no availability for weeks. My TSO appointment was made the same day. It went like clockwork. They use up to date equipment to determine your prescription and accepted my insurance with no questions. Susan (receptionist) and Michelle (tech) made it enjoyable! They are my new eye glass providers. read more

I have been going here for years, but it's time for this doc to retire. I never ever saw him change his gloves or wash his hands, though I was made to wash my hands upon arrival. Which I am fine with, but you wash yours too. Also, he proceeded to tell me what my problem was (ie you don't sleep because of hormones) ok?? When I said I would be purchasing my glasses elsewhere I was treated like a leper. Cleaning equipment with alcohol pads does NOT make it safe, get some Clorox or Sani-wipes. read more

My husband and I went in to try on glasses and they didn't have great selection. I have never seen glasses locked down before (1/2 of them were) so I was jiggling it around trying to get it to open, and I think I finally annoyed someone enough to "help" me by saying curtly, "we'll be right there with you!" Hmmm a little snooty for my taste. We browsed for another min and then we left saying, "bye! Thanks anyway." The girls said, bye! I'm sure very excited not to have to work. read more

Customer service is the worst. Called as they requested once I got there. Jennifer said some one would call me back in 10 to 15 mins. Appointment was at 11:20, 11:30 I walked to the door (maybe phone missing calls) Door was locked. Waited. Finally left. I have no patience any more for bad business practices. read more

The Staff was amazing and friendly thr Dr. was a ASS HAT tht was pushy give me the contacts I asked for not through high ass ones u want me to get!!!! I wi) never be back again!!!!! read more

Second time coming in for my annual exam. Was seen by Dr yeung first time around but was unable to be seen due to booked appointments for the day. Was seen by Dr lien and was completely satisfied with the exam. She was extremely nice and so knowledgeable and patient with me in being a first time contact wearer. The staff was also friendly and it always helps having people's opinions when picking out eye wear. Good to see service is still the same a year later. read more

The entire staff is always very helpful and courteous. I'm always able to book an appointment quickly. I really appreciate how my VSP benefits are maximized. read more

I've been coming to this location over 10 years. The employees are always extremely nice, and helpful. My favorite is Michelle. I'm horrible at picking out glasses that look good on me. She's a life saver. I'm sure they all are. That's just who usually helps me. The place is clean. There's a nice selection of glasses. read more

I love this place this place... the girls in the front are so nice and super helpful. My daughter always takes her time and the girls at the front desk never make her feel rushed. read more

Went last october for my exam because I was pregnant and experiencing headaches. The experience was great the doctor was great and the staff assisted me with picking out frames. I returned this month for my annual exam and had another great experience I will definitely keep returning to this location read more

Basically, the same kind of problems as the 2011 review. Except, more horrendous. The eye exam was overly lengthy, they measured my eyes incorrectly, and despite my explaining I use the glasses for computer work, they completely screwed up either the exam or the glasses, with the result that the glasses are unusable for reading. The distance vision they calibrated wrongly as well, and the supposed 'anti-glare' coating was not anti-glare. Hurts the eyes, to wear. Atop that, the exam's required dilation of the eyes, resulted in my being unable to drive, so I had to have my car towed home. That cost me an added $100. So the dilation was excessive. (Past exams I've had with dilation restored vision in about 10-20 minutes, tops. This dilation's inability to see clearly enough to drive, lasted three hours.) All this happened on 9/21. The glasses were ready on 10/4, I had them picked up on the 8th, realized that the lenses didn't fit my eyes at all, so wrote TSO website to complain. Two weeks later, someone called me three times in one week, and then CLAIMED TO but did not, email me in reply. When I called back today, they informed me I would have to go through the entire harrowing process again and then they would decide if the prescription was wrong. In short, another three hours wasted with another exam likely to prove incompetent as the first. I knew where that was heading. If glasses are so bad you can't see out of them, the lenses should just flat be refunded. It's not like you can steal them and use them for something else. I only wanted the lenses refunded, not the exam or frames. Because, now I have to find some other optical store which is competent, and get re-examined and hence get the right lenses. So, I told them I refused to go through this process and they responded in the same uncomprehending way as to the person in 2011's review. So, I'm out $140 on the lenses (excluding the extra $130 or so on exam and frames, with the latter being worth about half that expense). If you received a defective product that is unusable, you should get it refunded to the extent of the unusability without having to spend that much time over again. Three hours is worth another $140. So better to only lose that money ONCE. Well, 140+100=240. Never send good money after bad. Total cost of the exam+single-vision glasses with the alleged anti-glare coating which wasn't anti-glare -- net of alleged discounts -- was $270, absent the fiasco with the dilation. So $370, with the fiasco. That's a lot to spend. I've never had to spend that much on glasses before, not even at another TSO. The claimed price before all that, was $149 including the exam. The so-called anti-scratch coating cost an added $110. That's pricey. And of course, only potentially refundable if one submits to another exam, and that at TSO's discretion, whether to refund. So TSO at Humble is totally incompetent and callous. I've had good experiences with other TSO stores in Galleria Houston area, but not here. The supposed justification of going to TSO rather than Walmart or some other place, is to get premium service. This is the worst eye exam I've ever had in 30 years of wearing prescription glasses; and by far the worst lenses, whether from a so-called 'cheap' place like Sam's or Walmart, or another TSO. It's the first time I've experienced a prescription or lens totally unfitted to the eye. Avoid that TSO, or else be very wary of the place. read more

This office is GREAT! The customer service is OUTSTANDING since the second that you walk in the door. This office has a great variety of frames and is very organized. Every time I step into the office I feel like part of their family. They always seem to have an answer for every single question that I have which I normally have a whole lot and if I don't understand something they go out of their way to make sure I do understand. They sometimes run good deals going on if you do not have insurance, which is something some people don't always have. The office is full of GREAT energy and every one goes above and beyond to help you with anything you may need. Most of all the doctors are AMAZING and FRIENDLY! read more

Awesome place awesome staff just awesome everything always goes well here everyone is pretty nice it's calm here and they offer a lot of help read more

I have been going to this location for around 5 years. The longevity pretty much speaks for itself. I love my glasses and the computer prescription is accurate. The ONLY problem I have had is that they prescribe two different prescriptions. One for computer read and the other for seeing and reading from a distance. The glasses I received for seeing far away are pretty much a waste of money. They hurt my eyes. However, the ones for computer reading has proven to be a gift from heaven. I suggest asking questions about the different prescriptions before ordering them, perhaps you will save money. The assistants are very personable which I really like. Making appointments ahead of time helps if you don't like waiting. This is a popular spot so, if you don't mind waiting they do accept walk-ins. Every year I misplace my glasses. They have helped me replace them each time. They run specials that are super cheap, just for customers that need to get replacements. I really like the service and do recommend this location to others. I hope this review helps. read more

I went to Walmart for my yearly eye exam, but had some issues there. So, I went to see another Optometrist for a second opinion. I saw Dr. C*** the second week of Decemeber 2010 and had a follow up on the 31st. I was told the previous doctor had over prescribed me. So he changed it from a -3.50 to a -3.00. When I went in for the follow-up he changed the axis and walked me to the front to have a seat. He told me a staff would be with me and to let her know to order me a trial pair. I waited about 30 minutes just so that one of the employees can pick up my file and say, "Okay I will order these trials for you. They should be here in about a week. Thank you". Seriously?! Anyway I asked her what did he change exactly and she flipped through my files and couldn't even tell me. I decided to drop it and left. Mid January 2011 I still haven't received a call from them so I called to check the status of my trials. No one could explain where they were and I was told they'd call me back. An hour or so later I get a call saying that the lady I spoke with my last visit forgot to order them and she will remind her to place the order. A week later, I called to make sure the order has been placed and the young lady who answered told me she didn't know anything about it and I needed to call back and speak to the lady who originally ordered the trial. I call again a few days later to speak to a manager instead and they put me on hold. Then, said she was unavailable. I left a message and a call back number, but no one returned my phone call. About Mid February my trials finally came in and to my disappointment I couldn't see the dotted lines on the road or the exit signs! I went in again for another follow up and this time was hoping to get the doctor that owned the practice so that I can let him know what's been going on. When I told him all that happend he told me to stop "complaining" and lets not focus on the negative, but on the positive. "What can I do for you to make you happy?", he said. I'm thinking...how about better service! I was a little offended! He explained that I was lucky it only took almost 2 months and usually contacts take a while to come in depending on the type of lens. I'm in an Acuvue Oasys with Astigmatism. What he didn't know is that I used to work for Vision Source in the Woodlands and that I am a Pre-Optometry student. I know how it goes. He then prescribed me back to -3.50 and in a nice way somehow blamed it on me that the other doctor prescribed me wrong. "We go by what you say. It takes two. You tell me what you see and I try my best to get the prescription best for you". As if I told him incorrect responses when they ask, "which do you see better in? One or two?" How difficult could that be? Oh well I guess it was "my" fault! Anyway, I do not recommend this location to anyone! BTW I wasn't trying to complain. When you have bad service, you get unhappy patients, and unhappy patients mean no more patients which equals no more money. I was only thinking about him. I was hoping he'd say something like, "I'm sorry for your experience. I will address my staff about the situation and do my best to correct this matter to ensure this will not happen again". What i'll take from this unpleasant experience is atleast now I'll learn how to better operate my own practice in the future. read more

Dr Yeung is awesome. His attention to detail is on point. I love my visit. The ladies in the office were great. Truly a professional staff.

This place is a rip off.First they tell me I will only need to pay 95 dollars for a exam.Then the price changes and tell me I want even receive my contact prescription.I'M in sales and I never lie to customers. I am always up front about everything complete ripoff.Walmart would of taken better care of their patient.get a better staff that will explain the hidden fees read more

i have been a patient of tso in humble since 2009. dr. yeung and staff are amazing. from the time you make the appt. they are very helpful and friendly. when i walked through the door for the first time i felt like they actually cared about me and vision. there wasn't a long wait, they got me back there as soon as possible. the doctors were very insightful with explaining the machines and procedures with me. when it came time to get glasses/contacts the opticians explained my benefits and showed me what i could afford. they didn't try and add extra stuff to make a quick buck they recommended what i needed, also they were very patient when i tried on what seemed like 30 pairs of glasses. every year on my birthday they send me a happy birthday text and it shows that they actually value their patients. as well as when its time for my yearly eye exam the send email, and phone call reminders. i appreciate that i can go in there any time and get exceptional service and help for whatever problems i am having with my eyes. that's why dr. yeung is the only doctor i trust with my vision. read more