Nate (owner and technician) did a great job. Had the fireplace working better than new in one hour…read more Recommended for service of a fireplace

I tried for three weeks to schedule a service on my grill. The never return calls and email…read moreinquiries to Crystal went unanswered. This company apparently does not value their customers.

Corey has rubs in all the right places!! All jokes aside, we…read morejust purchased a Traeger Woodridge Pro Elite from TSGS. When purchasing the delivery option they also include assembly. I don't know who else offers this service and I guess it doesn't matter because we are now customers for life!! We also purchased a Traeger Flatrock for Father's Day last year and they provided the same service. Their customer service is next level and I recommend anyone reading this review to feel the same way we do after your purchase here!! Thank you Corey and the Team for another awesome purchasing experience!!

We came to see some appliances for our outdoor kitchen and William help us chose what was best…read morequality and pricing Edit got promised a cover for a coyote grill that I purchased and there telling me it's in back order on there end and it's not in back order online just keep in mind they lie too make a sale but overall the appliances are nice looking and good quality

I 10/10 recommend paradise grills. Wonderful services and I…read moream IN LOVE with my new outdoor kitchen! Amy and her coworkers deserve all the credit for making my dreams come true.

BEFORE YOU PURCHASE OR ORDER ANYTHING FROM THIS COMPANY, READ THIS ENTIRE DEAL! Do not be coerced…read moreinto buying one of these prefab back yard grills that claim to come with Lifetime Warranty. That is far from the truth. On 11/9/19 I purchased a St. Thomas GX6 *Travertine with the lights and the trimmings from the Richmond, TX location. I purchased this model with the lights solely because I was told that they would be covered under warranty. Come to find out, that is also far from the truth. I paid a little over 10k to have this set delivered to my home as quickly as possible as stated on the contract "ASAP." I was told that it would be delivered and installed before Thanksgiving of that same month. Come to find out, they were behind. Then the driver did not show up, then the welding guy that was supposed to put in the additional door could not come out for some reason. Regardless of going back and forth with Sales Manager, Justin Farmer the time frame was not kept as promised. My family came to my home with a back porch and pergola with no backyard kitchen. Alright, no worries, I guess I must just take it for what it is. No one bothered to offer anything for compensation, no drawers, accessories, nothing. Oh well. The job was not complete until mid-August. So, I could not hang out with the family on my porch either for my son's birthday August 12th. Really screwed that one up, customer service could not help, I contacted leadership, and no one did nothing. Just the regular old SOP (Standard Operating Procedure). My wife was/is livid being that we did not have what we paid for ($10,000) for the family gatherings of that year and let me know that we had spent 10k only to get the back end of the stick. I defended Paradise Grills in saying, we paid for the delivery and the lifetime warranty and that I was confident we would not get jerked around on the warranty. Now, I let it go because eventually everything was delivered and installed after about 13 phone calls and a few inbox messages to leadership of Paradise Grills. Today 4/12/2021, I call in about the light associated with my grill that is inside and I was told that I had to purchase one (Phillips G4 bipin 12-volt 20-watt halogen), and that it was not covered under the warranty. Nor the lights on my St. Thomas Bar system. Ok fine, I'll buy the 25-dollar light bulb, but I also mentioned that the light cover is in front of the light bulb on the inside was cracked and blackened. "Oh, yeah that isn't covered either." I responded immediately verbatim what the sales manager, Justin Farmer told me and that what was confirmed in the showroom as I was purchasing. I was then told, that "it says clearly in the manual that comes with the Grill that it is not covered. "Well, Mr. Customer Service, you know when I get to get my hands on one of those manuals, when the grill is delivered AFTER THE PURCHASE." Also remember that the Backyard Setup was delivered a month after the purchase in which I no longer have the 30 days to take it back at that point so I would have been screwed either way. These are all facts, and the fact is that there is no lifetime warranty and you can get the same grill and work done at your home for much less purchasing from Paradise Grills. I hope that leadership gets a hold of this message and that it helps future purchasers from getting hustled like I did. I should have just had a custom job done in my backyard so that it adds value to my house and attached as real property. Do not be conned by sales folks saying that it will add value to your home. This also is a lie.

Great place for all your grilling/outdoor kitchen needs, including a nice selection of Akaushi…read morebeef. The staff is very friendly and helpful. It's great to have a store like this in the neighborhood!

The guys in the shop are super helpful and friendly We've had to have our Hot Rod replaced a couple…read moreof times and they've always gone above and beyond to help. The briskets that they sell in the shop are always fantastic. Also they're super knowledgeable when it comes to tips and recommendations.

Everyone we dealt with was great. We purchased a new fireplace door and we love it. Bill and Jesse…read morewere the installers and they were awesome to work with. They arrived on time and worked efficiently to complete the job quickly. We are very satisfied with the job and highly recommend The Fireplace and Patio Shop.

My fireplace was not staying lit for more than 5 minutes so I called Fireplace and Patio in Conroe…read moreto check it out. They gave me a 2 hour window for arrival and were a bit late but went right to work and diagnosed and fixed the problem. We have an old gas fireplace and to start it the front screen and a trim piece have to be removed. They offered to install a remote starter which they did. Now I can light it without removing the screen and it works like a charm. I'm sorry I don't recall their names but the two guys were very professional and friendly and I highly recommend this company if you need work done on your fireplace.

I have a Lone Star Grillz large IVS that I bought second hand about four months ago. To say that I…read morelove this thing is an understatement. Been using it almost every weekend--it holds temp like you wouldn't believe, and the huge capacity give you room for a huge cook--and tons of working space for smaller cooks. Mine is tricked out with about every option except the competition cart. 8" casters, side table, grab handles/towel racks on two sides, two large brass ball valves and one smaller one. I run it using an old BBQ Guru Cyber Q (though I'm jonesing for a Fireboard 2) and a Pit Bull fan. It uses about a pound of charcoal per hour, and the tuning plates are really helpful during long cooks. I've even called the folks at LSG with a couple of questions, and they were wonderfully helpful--kinda remarkable given that I bought used. Only complaint is the time it takes to get up to temp--usually an hour +. I strongly considered a Stumps or Assassin gravity fed smoker, but I'm *really* happy with the LSG. So much easier than the cheap-ass offsets I started with, and gets better results and is easier to clean than my old modded WSM 22".

I finally got my 30" Offset Cabinet Smoker that I had ordered back in March (it's now almost…read moreOctober). The web page said it could take between 10-18 weeks... not 6 months (25 weeks). I would have been less irritated at the wait if they would have just sent periodic messages letting me know that I wasn't forgotten. In fact, when I did call for the 3rd time, they said my order was finally started July 30th. WTF, why did they wait 4 months to even start building it?!? At one point, I thought maybe I was being scammed and almost cancelled my order. For the price I paid, LSG should have thrown in a few set of Ginsu knives or something. (-1 star) Then, when they finally did ship it, the 1st shipper called saying they couldn't deliver it. They said the crate was 1500lbs, and their lift was only rated to 1200lbs... and asked me if I had a folk lift!!! Sure, it's parked next to my CRV in the garage (not really). So a 2nd shipper had to "rescue" it. (-1 star) All that said... I set it into its final resting place, cleaned it off, and fired it up today. It's very solid and easy to work. The only issue I have is that the vent handle on the firebox. When they shipped it, they put it in the firebox (I went with the 1/2 thick... totally worth it!). When I tried to install the handle, the pre-drilled hole in the vent is just a fraction too small to slide the bolt through. But I can fix that. (5 stars)

I have been calling this place in Katy for the past two days and no one ever answered! I ended up…read moredriving all the way over there because it said they were open. When I arrived there definitely was a building full of material but locked doors. Rang the door bell and called and left a voicemail and no one ever called back. Why have a storefront if you are not available when customers need you!

What a great store. If you like grilling g, tailgating, or know someone who does then visit this…read morestore. Located in La Centerr on the CRHS side. It's funny, my wife and I love walking La Centerra but I just got done saying how all the stores and restaurants are boutique and not my thing and as we round the corner I see a store that specializes in BACKYARD GRILLING! This store has one product: the original Fire Disk and with it the store offers plenty of accessories. I encourage you to visit.

Thank goodness we have this wonderful store in our little town! The owners do their very best to…read morehelp each customer and really care about personal Customer Service!! They have a beautiful, clean showroom and plenty of parking. I'm so glad I can go here now for all my appliances and not some Corporate Store. I know the money I spend here stays in our community

Owners, sales employees and delivery personnel are not on the same page when it comes to Customer…read moreService. Miscommunication and inept statements led to a huge delivery debacle, e.g., not certified to install a "gas" stove, not able to install wall A/C units, scheduled delivery time was set for after lunch, arrival time at 5:00 p.m., and lastly, not able to deliver appliances to a 2nd story home. TOTAL waste of time! Spoke with one of the Owner's a few days later, he offered to install the wall A/C units himself and pay me for lost wages. He also stated that he would reiterate store policies to his employees. Too little, too late---Done!

Great place for getting wood for your big BBQ Cook Offs, home fire pits, fireplaces or just camp…read morewood. Terry and his brother Larry know everything you need to know about wood and also have plenty of cooking accessories fitted for your needs. Their prices are fair and their hospitality is priceless. We've been going there since the glory "Herbie" years and will never stop going. Great family owned business.

Great people friendly service Fair prices on their camp wood…read more I will be back for sure

Very helpful, quality pellet smoker good craftmanship. Coy took the time to explain features and…read moreusage no high-pressure sales pitch. I moved from the Yoder to P&S, 7 months ago and am very happy

It doesnt matter, these people think they know it all already. Pics explain review for me. Arrogant…read moreknow it all ,Texas attitude. Horribal craftsmanship. Cut corners all over the place. The real kicker, CEO had balls to tell me i had an "some ulterior motive." Go some place else , there are better choices out there,dont roll the dice with these clowns.