I have patronized this business for many years. I ran over a tool in the yard. I had to pay someone…read moreto deliver the lawnmower and pick it up. After it was delivered, they kept the lawnmower for several weeks. When I received a phone call I went over to the shop. The owner told me I needed a tune up. The oil was black. The filter was dirty. I tuned the lawnmower a week before I had it delivered. He marched out to the lawnmower and told me I was wrong. He took off the filter cover and it was brand new! He still argued with me and he charged me for the tune up!!! I do not know how to add a photo, but the blade is an old, used blade. It does NOT cut. I wonder if he even changed the blade!? Did they even check for damage to the engine due to the fact i ran over an object. Untrustworthy. I went back to dispute the charges. The blade is at least 3/4 rusted. He told me I was wrong. i have to mow the lawn twice. And then weed eat over the entire area. Blades of grass are sticking up randomly. he implied I was lying.

I have my Toro mower serviced here. Take it in when there is an issue I can't fi or for a tune…read moreup. Always receive good service.

Very helpful and honest. Enjoyed working with this business. They fixed my vacuum and didn't over…read morecharge like the last place I went.

Patrick was very knowledgeable and reasonably priced. I took my Dyson to him for its first tune up…read more(about 7 yrs old). It literally looks brand new and the suction is back!!)

After spending several thousand dollars, purchasing 5 fixtures, one arrived damaged. The chandelier…read morefor our study ($1258.20) had a nub that was broken off the connecting piece. It was a floor model, as ordering would have taken several weeks/months. We hired an electrician to install our fixtures (Elaine's couldn't offer install on our high ceiling fans). Blake offered a reorder but that would have cost us more $ for the electrician to come out multiple times. I suggested our electrician could solder the piece back on or I could but I'd need to buy would need to buy a solder kit. I emailed and asked Blake if Elaine's would offer us a STORE CREDIT of $100-200 for our trouble and to mitigate some of our extra expense due to the chandelier arriving damaged. Blake responded that I could have 10% off a future purchase. I do not recommend Elaine's. The chandelier arrived damaged. We had to incur the costs of having it fixed. When I offered a very reasonable customer service solution, it was denied. The items can be found at other establishments, some for less expensive. This was a disappointing experience, especially based on how many fixtures we purchased.

Josh was great at helping me get a massive light fixture from his showroom in Katy, Tx to Winter…read morePark, Colorado. He was helpful in decorative art as well for Colorado. It is a cool lighting store with cutting edge fixtures plus access to a whole world of fixtures. They are great at customer service and will be a "go to" source for my design business.

Highly recommend this appliance store, we got our GE profile front load washer and dryer set. Z…read morehelped us out, The process was quick and easy, offering extended warranty for the parts. They have different variety brands at great deals to choose from!

They are sweet but very unresponsive and unreliable once purchase is made. I spent over $6500 on A…read morefireplace on a Monday and was told by the distributor it be on its way by Wednesday. A week and half later I called tru lite and its was being held up. I would fallow up once a week cause chris sanchaz, the owners son (manager), wouldn't bother to update me. This went on for a month. Meanwhile there's and open whole in my living room with fireplace surrounding sitting there. All I wanted was updates so I too could inform my framers about when to finalize their work but only once at the 5th week did Chris send me an email the day before I called to learn it was on its way. The fireplace was missing a part and the one sent was the incorrect one, again I would have to be calling or going to shop to get updates. during the process I learned not to leave messages because they would not return my calls. I was never rude or upset during my communication. Finally the fireplace was installed And I asked Ruben, the owner, if he be able to turn it on and set up my logs. I be willing to pay him. he said he would get to it that day or the next. It's been 5 days he has been unresponsive. I'm at the end and so looking forward to finishing this installation. My plumber detected a tiny gas leak in the connections with some electronic device they use. I'm not taking about my gas line connection I mean inside the workings of the fireplace. Agaian Chris emailed me the usual response. We've been so busy but I'll get to it. I have programmed the remote, set up the brick panels and was about to conclude finish till gas leak. I'm a carpenter and done entire wiring in homes so I have some understanding of mechanics. I have purchased several fireplaces from perfection fireplace and they are highly responsive and thorough in executing purchase, installation and finalization of set up. unfortunately I need a fireplace size they had trouble getting for me so I went to tru lite. Y god that was a mistake and I feared it would be but decided to take my business to them. They were pretty much equal in price as everyone else just so unprofessional. I didnt want to repair that leak for fear of undermining the warranty even though I can fix it But we are tired of the mess in our family room. i paid For the fireplace around 3/5/25 and it's now 5/25 fireplace not done. I purchased the slimline fireplace from perfection 3/10 and finalized 3 weeks later. This is only my second post of a review my whole life and sad it's been a bad one.

After nearly five years living in our home. The fireplace in our living room has final found it's…read morelight. Couple of years ago, we had the first of three companies come at take a look at our fireplace. That company couldn't figure anything out. The second company made multiple attempts to start it up and again it didn't work at all. Finally! Tru-Lite came to the rescue in April of 2022. First off, the technician figured out the exact problem. Also figured out what parts to order and in the process got the master bedroom fireplace to work as well. The biggest problem wasn't with Tru-Lite but the manufacturer of the part. It took them nearly 10 months to get the part made due to a parts shortage. Technology can be a fickle beast. Now I'm not the easiest person to deal with, especially when it comes to patience of getting something finished and fixed. To say the office manager was tolerant is an understatement. Always in contact and listening to me venting about how long could a part take to make. Needless to say the moment the part came in, they came over to the house and got the fireplace running. It's been nice during the cold spell to have heat in a room that is constantly colder then all the other rooms in the house. If fully recommended this company.

We recently had our undcounter beverage cooler quit working after 10 years. Manna was able to…read morereplace within a few days at a great price. Their delivery crew was fantastic, careful and super nice.

Terrible customer service. I spoke with the owner (Alan Nahman) regarding the lack of follow up and…read morepoor responsiveness from their rep for six months on warranty issues with a Gaggenau cooktop and a Thermador freezer that our builder had sourced through Manna Distributors. Alan N. promised to get back to me. It's been three weeks. He has not returned a voicemail I left him over a week ago. As customers who use their own kitchen on a daily basis, it is frustrating to have no back up on our high-end kitchen equipment from Manna Distributors. They are not meeting basic expectations of customer service: no replies, no help on providing next steps. Nothing. Avoid Manna Distributors.

This is aimed at country living, with equipment for acreage. Want to feed deer and other wild…read morelife, check.

I love this place! The staff are beyond friendly, helpful,…read moreknowledgeable, and actually want to assist the customer!! They are constantly turning over seasonal goods, from chickens to decorations, from toys to clothing, there is always a sale on something!!! The selection is wide, if not deep... What I mean by this is that they won't have 20 different chainsaws, but four or five deep at different price-points. The store however has thousands of items! Be sure to check the clearance section in the back!! Let's not forget the "fur babies", as our Fluffy, scores big on toys and care items at unbeatable prices! I recommend this place over all the big box stores for your DIY projects.

Came to Jae with an idea for custom grills and he made it happen, worked with me on the pricing ,…read morehe was very professional and punctual too and the grill fit perfectly. thanks Jae!