We joined the online waitlist and were seated about 4 minutes after we got there. Wendy, our hostess, was super friendly and got us seated right away. Our waitress, Keri, came over almost immediately to take our drink order, and a few minutes later she brought our drinks and took our food order. The rolls, salad, steak and shrimp were absolutely delicious. Everything tasted great. Big shout-out to Wendy and Keri for taking such good care of us. They were both friendly, attentive, and made our visit even better. We'll definitely be back! read more

The salt wouldn't cone out of the shaker. I opened it and it was super cruddy and brown and crusty. They replaced it before I took a picture. I opened the replacement right away and it was worse than the first. My husband thought it might be a fluke and wanted to see a third before I complained to the manager. I pulled one off of the empty table next to ours. The pics are the replacement (2nd) and the one from the other table (3rd). The manager says it was humidity! I said I didn't think salt turned brown from humidity, and maybe they should all be pulled from service tonight and washed. She said, "we do wash them"! Um, no. read more

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I used to come to this location regularly when I travelled to Richmond. The food was as it is in every other Texas Roadhouse (consistent and one of the better chains at this price point), and the service was always good. Especially the service at the bar. It's been a few years since I've had to come back to Richmond until May of this year. This marks my third visit (this second go around) and the first time I've ever left Texas Roadhouse without being served. The first time I came in a few months ago I sat at the bar and eventually the bartender arrived. She was nice enough but kept disappearing so ordering a drink was difficult. I stayed for a few drinks but eventually left before eating. It's hard to describe, but the feeling was that I was an inconvenience for whatever kept pulling the bartender away. The second time I came I ordered a drink, finished it, and the bartender (a different one) never returned. I ended up paying cash for my beer just to be able to leave (I never use cash in a restaurant...credit card points are king). The third (and final) time, I arrived and sat at the bar. The difference was instead of an empty bar there were a few people. They had full drinks and were eating. This I felt was a good sign. There was someone making drinks at the back bar area. I watched this for a few minutes as she had her back turned to everyone and seemed to be taking a long time to make the drinks. I wondered "is she new at this?". Finally she finished and then walked away to a table somewhere in the dining room...that made more sense, she was probably a server. But, with all the full drinks, where was the bartender? A few minutes later (more than five since I arrived), the bartender walks out with what looked to be a takeout order. Now, I won't go on a rant about how much I feel having bartenders do takeouts is a huge disservice to dining guests and hurts the business. All you need to do is go to an establishment that makes this the norm and you'll experience it first hand. So in this case I didn't blame the bartender for taking a long time in the back getting an order together (that's managements fault). What I do blame her for is this. She walked out with the order, made eye contact with me (the only person who had not been served), set the takeout order down and walked towards me turning at the last minute to speak with another bar guest. This went on for several minutes before I stood up, slid my chair back, only to see her turn around and look at me again before going back to talking. I grabbed my jacket and left. If I have to flag someone down or yell to get attention, I am not somewhere I enjoy being. I don't need special treatment, just the basics. Three visits to this location since June and each time it gets progressively worse. I know I'm thinking to pre-Covid times when I think about my last multiple times here...but we're far enough from the pandemic that it shouldn't be an excuse anymore. read more

I ordered the Herb Chicken, it was very flavorful and juicy. The server was very kind and sweet. We got seated fairly quickly but we came later in the evening. The restaurant was a little dirty which is why I didn't rate it 5 stars. More than likely came from a busy crowd and staff didn't have time to clean up in between guests. Other than that, the infamous rolls and our food were pretty good! read more

Texas Roadhouse - Herb Crusted Chicken, Baked Potato, Green Beans. - Steakhouses Near Me - Richmond, Virginia

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I was in the mood for a steak, so I decided to give them a whirl. The steak, loaded mashed potatoes, and fresh veggies were all good. The hot bread and butter is always a hit. My only issue was finding a mushroom on my plate, and I don't eat mushrooms . Still, this was a solid visit overall. read more

Texas Roadhouse - Steak - Steakhouses Near Me - Richmond, Virginia

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In town on business and just wanted an average surf and turf. Got way more than I could have imagined. Did the 12 oz Ribeye with grilled shrimp. Steak done beautifully medium rare. Shrimp were perfect with a nice butter coating. Place was slammed but I got everything quicker than expected. Sat at the bar but had the best service this year from Jannay. She really kept the customers engaged and happy. This place is underrated. read more

It is a nice restaurant with ample parking. The noise level is a little high, but the food is very good. Call ahead to get on their waitlist. Be vigilant, if picking up an order. I arrived a few minutes before the pick up time, told them my name, and then waited, and waited, and waited. After about 20 minutes, I went up again to ask for my order and found it was sitting there for sometime, but no one let me know. The food was warm, not hot, when I got home. Very disappointed. read more

This was such a great meal, perfect for two people! It was tender and juicy, and the sauce it came with made it perfection! I got the green beans and broccoli as sides. The green beans were a bit sweet but still tasty. The broccoli was a bit raw to my tasting. Our waitress was attentive and got us 3 baskets of bread with extra butter! So yum! The ambience was good for lunch, the music wasn't too loud, and it wasn't overly crowded at this time. If you pay with card, you can pay on the device on your table. There's also QR code for the menu, there's also hand held menus on the table. If you play games on the kiosk, it does charge you $1.99 read more

Texas Roadhouse - 16 oz Prime Rib* medium - Steakhouses Near Me - Richmond, Virginia

Went today and had a road kill, baked potato and salad. The road kill and potato were excellent along with our server, Eli. But, it's just June and can't you put some decent lettuce in my salad like you used to do? You can do so much better so why not try. With eating out costing so much more these days, we just want it to be edible and my salad had tons of brown crummy lettuce in it which I had to pick out. It just ruins the whole meal when you put that nasty lettuce in there. Please, if you all continue to do this, maybe we will need to stop coming to your restaurant. Please try to do better. read more

If you're looking for a solid, dependable dinner with great service, Texas Roadhouse on Midlothian delivers. I sat at the bar, which had the typical setup you'd expect--Texas country cowboy vibes all around. The bartender greeted me immediately, and the service was great throughout my visit. The prices were very reasonable, especially with the early bird happy hour deals. They had multiple meals for $11.99 and plenty of drink specials, but since I'm pretty picky, I ordered off the main menu instead. I went with a glass of Pinot Grigio, a ribeye steak (medium), a loaded baked potato, and a house salad. The salad came out first and was disappointing--it wasn't very fresh, with several wilted pieces I ended up picking out because I'm not one to send food back. The warm bread served with it was a highlight, though, as always--delicious and comforting. When my steak came out, it was a little undercooked. I ordered medium, but it leaned more towards rare. However, the staff was quick to fix it by warming it up and even giving me a fresh baked potato, which I appreciated. Next time, I'll probably order medium well at this location just to be safe. The steak was decent, though I prefer it more cooked and seasoned when the quality isn't top-tier. Portion sizes were good, and for $40 (which included my meal, drink, and tip), it's hard to complain too much. This isn't a five-star steakhouse, but for a casual and reliable dinner, it works. Would I come back? Sure will! Just don't expect gourmet quality--but you'll get great service and a satisfying meal for a fair price. read more

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I was surprisingly impressed by my visit! We were seated after a couple minutes despite it being very busy on a Saturday night. We were given fresh rolls that were delicious and buttery. I ordered the half slab of ribs with chili and steak fries. This was a really good portion of food, and great bang for your buck. The chili was well seasoned with a tiny kick, and everyone loved it. I tried the grilled shrimp as well which was cooked perfectly and flavorful. The ribeye was cooked well too, and had a lot of flavor. Overall I was very impressed with the food. The only downfall was that our food took a while to come out, and I was also served my chili side first rather than with my dish, though i'm sure our waiter would've brought it out later if I asked. Our table agreed that this is a solid place for a casual dinner! read more

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We used the website to get on the wait-list shortly before we arrived. As soon as we got there, they had us sit on a bench and then had us at our table within 5 minutes. The server was there shortly and brought us water while we waited for our drinks. Both of us ordered steak and they were cooked perfectly! The salad was delicious and I loved that they don't charge extra for side salads. It was fairly loud in there, but it was very busy so it was expected. Even with being so busy, everything was fast and efficient. We love Texas Roadhouse and are glad to know that no matter which one you go to, service and quality will be top notch. read more

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Great service, Jay! Jay greeted us right away and was on top of clearing dishes as we moved from appetizers to dinner. Ribeyes were cooked to order. My reason for 4 stars instead of 5 is because of the trashy ladies room. Seems to be a problem for this location. We've come here for years and I always hope for improvement. Unfortunately, still trashy. read more

Went by myself for lunch. Had peanuts and yummy rolls as starters, then 8oz sirloin, baked potato and green beans. All delicious and took some home for tomorrow. Davante was an excellent waiter and checked in just enough but didn't pester me. Managers should work on keeping the bathrooms in better shape but everything else was great. read more

Service was ok, nice and cordial, nothing special, food on the other hand, was exceptionally bad...like it has been for the last 3 visits, the bloomin onion was burnt, couldn't eat it, my steak and shrimp were cold, both cooked ok, but the bread that my shrimp rested on, was soggy soaked and yet there was still enough butter to spill on the table when waitress set it down. My baked potato was undercooked and cold, the scoop of unmelted butter was hidden under the the "bag" of cold, artificial bacon bits, at least the steak was ok, just cold. There were 4 gnats flying around our food that we were unable to catch But the kicker was, upon paying, the screen asked us if we wanted to leave a tip?, absolutely, 20% is our standard, the machine even provided percentages (see photo) I am going to refrain from commenting my opinion, there could be an honest reason for this, but I will however encourage others to check the math. read more

Texas Roadhouse - 20% of $47.44, is $9.49, NOT $11.09 - Steakhouses Near Me - Richmond, Virginia

Great steak!!!!!! One of the best sirloin I've ever eaten. Great service as well. We were party of 10 and service was great also. read more

My second time there .. the food was wonderful the service was a 10. Our server Shanna was awesome very attentive the atmosphere was loud good music playing .. we got better service than last time .. read more

We had a young man named Jay as our waiter. They were busy and he was incredible! We've been eating there for about 12 years and he was probably in our top three server wise. Thank you so much! read more

Came here with my girlfriend last night and had a very nice server , and very good food as well I enjoyed eating here very much my steak was very on point , I left stuffedddd read more

Called to place a to go order and was transferred to no one for over 12 minutes. I arrived at the restaurant to total chaos! Lobby packed a lady was complaining she called and no one answered as well for curb side. I went to place the order and it appears there is only one person who could take the order and they were no where to be found. After 12 minutes on hold. Several minutes trying to find the one and only person who could/would take my order I placed it. The staff appears to be overwhelmed, no manager in site. Placed a nice size dinner order. Porterhouse steak, house salad, appetizer ribs and of course bread. Let's see what the food entails... Ranking: out of 10 Ambiance- 2 Cleanliness- 4 Staff- 0 Friendliness-0 Management - 0 Today is only a Monday and it's this crazy. Advice to management- get on the floor and take care of your business and help your staff! A negative zero for today's order! read more

Texas Roadhouse - Entrance way - Steakhouses Near Me - Richmond, Virginia

They need to pay more attention to the presentation of the dishes they serve, and also the quality. Wait Is this mac and cheese the kind that comes in a box? not taste read more

Went there for early, prior to 6 p.m. We were seated with our bread, got our drinks & appetizer. They appeared to be shorthanded, but we waited 30 mins for food that never came, observed people that came in behind us being served. I watched 2 employees standing behind where we were sitting just talking, not helping just talking. We used to love going to Texas Roadhouse, not so much anymore. read more

Usually I don't complain but I was put on the waiting list at 6:45pm by 8:30pm I still wasn't set. No Communication or apology read more

We love getting takeout from this location. I mean who doesn't love Texas Roadhouse? Those rolls are heavenly. We usually order online and pickup curbside. The service is always fast and the food is ready when we get there. My husband always get the same thing and he's never complained about it. read more

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1570 W. Koger Center Blvd., Richmond, VA 23235 I ordered the half rack ribs and steak. The steak was great, but the ribs were horrible . Couldn't eat them the night I ordered them, because they were so tuff. Took them back the next day and received the same tuff ribs as before. I will not be ordering any more ribs ever again. read more

I ate lunch at this location today, May 23, 2025. I ordered the 12 ounce ribeye steak. The steak was terrible!! It had so much gristle that there was hardly any steak to eat. I paid a lot of money for mostly gristle!! Very disappointing. read more

The steaks we ordered were cooked perfectly. The sides were equally as enjoyable. The issue is that one server was lounging with her buddies in the narrow side/back room where they are more likely to forget ya anyway where she was ignoring her section for three stretches of roughy 20 minutes at a time, and our server - who looked like Shaggy Rogers from Scooby Doo, but his name escapes me, was rarely seen - especially when the drinks ran dry. I left my table three times in search of a refill before I handed my empty glass to a different server before eventually seeing "Shaggy". You are employed in a service industry - not a chat, hide and socialize industry. Chatting and avoiding your duties pays poorly, which was reflected in the pitiful cash tip I felt bad enough to leave. I wasn't gonna leave one at all! read more

Ordered take out. I ordered my 12 oz ny strip medium. It was cooked well done and dry as a bone. They placed it on top of my steak fries which were cold and soggy. I should've looked at it before leaving. Likely will never give them business again. Look at the pic... read more

Texas Roadhouse - Cut the ny strip to show how dry it is. I ordered medium! - Steakhouses Near Me - Richmond, Virginia

Can't go wrong with Texas Roadhouse . The rolls, food, and atmosphere are amazing! It's a great value for the amount of food you get.

I have been coming here for years and have never had a problem. I drive by the one on Hull Street to come here. We were here to celebrate our anniversary where we had our first date 7 years ago. The waitress wasn't very friendly, added two orders of grilled shrimp to her steak we didn't ask for. My sweet potato was covered in white foam which I think was butter and a large, hard chunk of brown sugar in the middle. My ribs were so overcooked there was no meat on the bones, I had to eat them with a fork. It seems the food and service have lost the quality I experienced in the past. read more

We ordered ribeye steaks. They were so fat and stringy that we could not eat them. This was our first time to order. Very disappointed!

Great food, great service, and love that the peanuts are back! The rolls and butter are my favorite, steaks for the guys.

The waitress was excellent. I ordered 6oz filet w/shrimp. Since I break down tenderloins for my own consumption, I know what to expect. I was served a sorry chunk of dry meat that didn't resemble any tenderloin I've ever seen. But they didn't say it was a tenderloin. They just called it a filet. I ate what I could of it, ignoring the first hair on my plate. After I encountered the second hair I stopped. The steak fries were anything but firm. Shrimp was good but the garlic butter sauce was way too salty. Pretty lousy meal all in all. read more

It isn't often that I change my opinion 180 degrees. I'm old, cantankerous, and set in my ways. But my recent trip to this location of Texas Roadhouse changed my point of view from "Ugh, never!" to "Sure, let's eat there!" My previous two trips to TR (both, admittedly, at a different location) had been horrible. Loud; rude service; crowded; unclean; blah taste. Once was for an inaugural trip, and once for my niece's birthday party. After those disasters I swore I'd never go back. Not for all the peanuts in the world. But we were recently on the road, and we had a gift card that needed to be used, and I wanted MEAT so... here we are at a different TR location. And it made all the difference. Despite the SARS-COV2 panic, the food was tasty, the service was exceptional, the ambiance wasn't maddening. Best of all was my steak. I like it "Pittsburgh" style (which is basically burnt on the outside and raw on the inside). This is a tough task if you aren't an experienced griller. I ordered a thick cut NY Strip with plenty of marbling and my steak was very, very good and cooked to perfection, with a nice crust and cool red center. So now I have to admit: One bad location does not a bad chain make. Based on our good experience here, Texas Roadhouse is back on our list of "Chain Restaurants it's OK to stop at". PS: Even though the PANdemIC was still in full force, they still had peanuts. Bagged individually, and even a take-home bag for later! Nice! read more

Oh, the steaks! We went for a birthday dinner. Our service was good. The steaks are the star of the show as they should be. The sides were good. They have a decent bar here and the drinks were very good. This is a nice place for dinner. . We always enjoy our meals here. read more

we went to the location at chesterfield town center. my meal was good, steak cooked more than I ordered.my wife's meal was terrible! she ordered the bacon burger. the fries when eye got it were stone cold! there wasn't any bacon on the burger. she told waitress. she replaced it with a baked potato that came without any butter or sour cream she ordered. by the time the baco showed up, burger now cold! never had this bad experience ever! read more

Our experience was what you would expect from a casual dining, American chain restaurant. A little better, really. As for the steak, which is why you go there after all, it was cooked perfected. Properly seasoned and very, very tasty. HOWEVER, the "Porterhouse" they sell is NOT a true porterhouse steak. It a just a large NY Strip. Consider this when ordering. Had I received a true porterhouse, I would have given 4 stars instead of 3. Texas Roadhouse needs to deliver what they claim they offer, and what I purchased. "USDA Prime Porterhouse Steak offers hearty portions of two great cuts - the Tenderloin Filet and Strip Steak." UPDATE: I returned four months after my previous review and ordered the exact same meal. What was different this time is that I dined alone and at the bar, not in in the main dinning room. Last time I had expressed some dissatisfaction with the steak. In some aspects it was better and in others less so. This time I did receive a true Porterhouse steak, comprising of a strip steak and the filet bother attached to the bone as they should be. So this time I did receive what I paid for. It did not taste fresh and it was lacking in proper seasoning. I suspect that it has a steak that had been previously frozen. Normally, often times, that is to be expected and is extremely commonplace in the industry. From a restaurant that boasts of fresh, hand cut steaks that is what the consumer should expect. A frozen steak from a restaurant that boasts of fresh, hand cut, this is unacceptable. Now if the steak was in fact fresh, never frozen, then I would have to challenge them of the quality. Maybe I just need to order a different steak. For these reasons I will keep their star rating the same. As for service, it has always been good. No complaints here at all. The waitstaff are polite, respectful, engaging, and most importantly respected my pace & my time. Will I return? Sure will, but I think I will give some time, like a year, before I return. read more

Came to Texas Roadhouse (Southside by Best Buy)for dinner around 7, 7:30 Saturday 4/7/18. I was quoted a wait of 15-25 minutes and that was pretty accurate. I was still full from my brunch at Sidewalk Cafe so i only ordered an appetizer of potatoe skins. They were good. A little too cheesy but oh well. My friend ordered some fried pickles as his appetizer. He enjoyed those. I ate a few mainly because I never tasted fried pickles before. They were pretty good. My friend ordered ribs with rice. The first set of ribs were pretty much burnt. We asked for another order and while they were better, he wasn't impressed. They were pretty busy but I absolutely loved our server, Shamika. She was very genuine and appeared to care about our visit. Kudos to her! No hurry to go back if i could rate a 2.5. It would have gotten that rather than 3 stars. read more

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I order to go today so i can give a surprise to my wife, ordered 2 stakes medium cook and i got a rare very red with blood in it, today is a February 14th come On kook why you have to mess up Today i live 25min away No I don't recommend To go orders coz you will get Lemons read more

Solid new options for family meal for just $20...4 cheeseburgers, lots of salad (house or Caesar we chose house), 12 rolls with a little tub of honey butter and four sides ... Not too bad. This of course is a temporary option during the Coronavirus "social distancing" shutdown of 2020 where everything for restaurants is upside down and closed except for takeout / to go. I also included some photos of additional menu options, including beer, wine and ready to be cooked at-home steak/meat. The burgers were not customizable - they provide really just sauces (ketchup, mustard, mayo) but not lettuce, pickles, onions, etc. read more

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