I had eaten many times at this Texas roadhouse. The last time I ate there I got the ribeye raw, It was seared on the outside, but purple on the inside. I ended up with food poisoning for about 24 hours. I tried to contact the restaurant a couple of times by calling and by web comments. No response. I will never eat there again. If I was called back and had an apology, I would still be a customer. I use to wat there about once every two weeks. read more

Salad is great , salmon is pretty good however seems they just can't get the temperature right on a steak. [[HIGHLIGHT]]Place is extremely crowded as Im guessing it's the bar / drinks atmosphere[[ENDHIGHLIGHT]] . Mostly disappointed! read more

First time eating at any Texas Roadhouse. Visiting from Hawaii and dined here with my daughter and family who live here in El Paso. Love the vibe and energy of this place. Our server was excellent. I originally wanted the 12 oz prime rib but the only cuts available were medium to well and I always have my meat rare. Instead I ordered the 8 oz sirloin and shrimp combo and was not disappointed. The food was tasty, steak temperature perfect, and my corn and Caesar salad sides were excellent. My wine was top notch, and the bread rolls with the cinnamon butter were to die for. We all had a great time. read more

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My favorite Texas Roadhouse in the city, love love the food, my ribeye is always super juicy & I always get great service. [[HIGHLIGHT]]The ambiance is always a vibe but it can get a bit too loud on some days[[ENDHIGHLIGHT]]. $5 long islands!? a steal. My favorite restaurant so im biased LOVE LOVE !!! read more

Four of us to Celebrate birthday were very disappointed at everything. The steaks were old, terrible not hot very small portions Side dishes were diarrhea producing where did they get that recipe for the rice? Do not eat here expensive and poor quality read more

I had been looking forward to eating a good stake at Texas Roadhouse. This had been my favorite place to eat a Good Steak! [[HIGHLIGHT]]We got there and the place was outrageously cold.[[ENDHIGHLIGHT]] We asked the waitress to see if she could get someone to lower the temp and the response was that it was set to automatic. We sat there freezing waiting for our food. The food arrived on time, but less than 5 minutes it was cold. The mash potatoes tasted like rubber and the meat was like eating cardboard of how cold the food was. We left I less than 15 minutes. We waited longer to get seated than what we actually spent in the restaurant. It was a horrible disappointment visit. I get it that when a restaurant is busy, the personnel get hot, but this is a public place in which a consideration to all should be the objective. Thank you for nothing; you just lost a customer. read more

I like the ability to get on the waitlist online. Our waiter was very friendly and polite. However at one point the staff turned up the music so loud I literally had to scream to talk to other people at my table which ruined the ambiance. The food was ok as far as Texas Roadhouse food goes though my beef tips were a little too salty. read more

Texas Roadhouse - a buffalo head mounted on a wooden table - Barbeque Near Me - El Paso, Texas

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Me and my boyfriend came to eat here because we were craving. We went inside got sat and everything was good so far with the service. But once we ordered my kabob came out cold so I asked if they could reheat it and it was then well done I asked for it medium rare. My boyfriend talked to the manager about my food. After we got my remake he was eating his ribeye and he found a long hair in his stake and he ate it. He pulled it out like a magician's handkerchief. After that we talked to the manager again. Pretty much we don't recommend eating here it is a mid Texas Roadhouse read more

1hr wait on a Friday- figured it would be busy but sheesh! The long wait along w/ bare minimum server attentiveness. Not impressed. My mom (a Veteran) said she'd prefer to go to the location in Fort Bliss (smaller spot but faster & more attentive service). read more

This place has a great ambience and decor, the service and waitress was pleasant, but If you like your steak As much as I do please do t ruin you appetite by going here the Chef can't cook a steak worth a lick, Waisting our time and money If you have time to waste and wait till they make it rite then you might be ok This the second visit and the last. Their policy is too re-cook the first steak you received to make it rite but FYI you may ask for a new one But again you'll halve to for the chef to get it correct And lastly don't allow them to bring you salad or appetizers after your meal, that's a no no. Good Luck....One Star. read more

Wow. What a terrible experience. As a veteran (100 percent) disabled. The service I received with my wife and friend a slap in the face. Letting other veterans take advantage of their free meal I decided to give this restaurant a try. Tipping 20 dollars at the bar for a 30 dollar bar tab I was hoping for a great experience. The main dishes that we ordered were slow and the prime rib was under cooked. 30 minutes later they brought me my meat with no reason. The manager brought me a beer which I thought was comped but found it on my bill. Please advise all veterans that this establishment only has profit and not service members in mind. What a terrible experience!!! read more

I got to the restaurant at 9:20PM and it was packed. I put my name in and they told me it would be 20 minutes. The auto text said it would be 10. It was 40. Inaccurate times are a pet peeve of mine. At Texas Roadhouse, when the host/hostess escorts you to your table, they grab a basket of fresh rolls and give them to you when you get to the table. Host who seated me did not grab a basket of rolls. He escorted me to my table, and I waited, and waited, and waited, you get the drill. Server finally comes and starts trying to upsell me booze. I let her know I was driving and I was ready to order. I ordered a main, 2 sides, and I showed her my code for the free app. She took my order, left, and my first side, the salad, was immediately delivered. I was starving and couldn't wait to dive in, but I could not as my rolls were not the only thing they forgot to give me; they also forgot flatware. Don't worry, they brought me flatware 5 minutes later (no exaggeration), after they brought my tea. Once I got the flatware, the salad was delicious. Texas Roadhouse ingredients are so fresh. I like the salad at Olive Garden, but this is so much better (and the cold bowl really makes a difference). At this point I asked for the rolls. Next up was the app, "Rattlesnake Bites" (Jalapeño poppers). This is my favorite thing on their menu. Poppers were so good. Crispy on outside packed with the "sweet hot" cheesy filling inside. Main was next. I ordered 16OZ Sirloin, med rare, and it came with my second side (was supposed to be a bowl of chili, but they gave me a cup). They totally missed on the cook. There was a small amount of pink at the center of the steak, the rest was brown and it was cooked to med well. Chili was well spiced but tough to eat with a fork. Bill came to $35.69 but they forgot to take off the appetizer, I had to have them do it. So overall, sides were awesome, app was great, but service was not good and the steak was an epic fail. Best I can do is 2 stars. The steak is supposed to be the star of the meal, but on this night, not so much read more

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This is the first time we are disappointed with Texas Road House. The food was excellent as always as it is our favorite place to be. the dissapointment was when it was time to pay. Waiter was not able to process our $25,00 gift card. Second, we had a coupon for a free appetizer valued at $11,99. We went with the waiter's suggestion for appetizer. We get the bill and we were charge for the free appetizer, plus the inability to process our $25 gift card. the receipt was high and we were force to paid for everything. Waiter was apologetic, but was unable to help us. we still ended up leaving a 20% tip as it is our standard, even if service is bad. Mgr did not stop to explained the situation. Martin Diaz read more

Texas Roadhouse - this is the coupon that was not accepted - Barbeque Near Me - El Paso, Texas

Close to an hour wait for a Sunday afternoon, but it was worth it. This place has been open for almost two months and I thought I'd let the hype die down just a bit. It didn't die lol. Anyways, the place is huge and I sat next that wall sized mural "welcome to El Paso" which was pretty cool. We were quickly greeted by our servers (one in training) who got our drink orders in asap. From there we never had to ask drinks again, these guys were on top of things. I ordered the 8oz sirloin with shrimp and a loaded bake potato, also came with a house salad. I think I got full on the bread they kept bring also lol. Arrived 10-15 minutes later and my plate looked absolutely delicious. I ordered my steak medium and it came out medium nice and pink in the center. Shrimp were marinated in a garlic butter sauce. Baked potato was loaded with bacon and cheese. Very good. I was impressed with the food, the atmosphere and most of all the service. Our servers were attentive, drinks were always refilled and they guys appeared happy to be working there. Good tip was left.. read more

Texas Roadhouse - Sirloin steak and shrimp - Barbeque Near Me - El Paso, Texas

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Delicious, fresh, and full of flavor--every bite was worth it! Highly recommend!yum yum

Party of 6 included 2 children. We had an hour wait but we reserved on-line and that process went well. In thinking about what happened, it is as though all the steaks are pre-cooked. One of the children wanted the children's plate of sirloin -cooked medium. When her Mom told the waitress, she said that the children sirloin only comes well done. Her Mom said no she doesn't like her meat well done she likes it medium . The waitress said she can't CHANGE the way the meat was cooked & if that wasn't good, then for her to order the adult portion!! That's ridiculous. Any other Steakhouse cooks your meat the way that you want it regardless of your age. But she went ahead and she ordered the adult portion and her steak came out perfect. Regardless of the extra cost. On my prime rib, i ordered it medium rare. Waitress lectured me- are you aware of the problems of eating medium rare meat? WHAT!! ?! Yes, I told her I want it medium rare. When I received was nowhere close to medium rare. It was well done in the middle and parts on the outside were medium. For $25.00 - I should have returned it, but I did not. I asked for creamed horseradish, and she didn't know what that was. She came back and handed me something and said this is all we have. And yes, it was creamed horseradish, but it had little chunks of ice in it. My friend ordered a ribeye - and she told the waitress that she wanted it cooked a minute or two past the medium rare point. Waitress said that they could not do that. That it was either medium rare or it was medium. She can't tell the cook to do that! Why go to a Steakhouse when they don't cook your meat the way that you want it???? It was as if all the steaks had been PRE-COOKED! Bread, sides and salad were good....... read more

I gave this place 5 stars a few weeks ago. Had a less than pleasant experience today. Had to finally go to the bar and ask for silverware after my food was served and getting cold. Hoped for better experience read more

1/2 star We had a reservation for 12. The was 3 people taking up the center table where they were supposed to sit us. They had finished eating an hour. We waited 2 hours. Screw this place. Please cancel this place. Service sucks read more

Server was sweet. The kitchen is what lacks. Also, upon being sat our hostess took our 9 person party to a much smaller table than should actually accommodate 9 people. When we had asked to move the hostess rolled her eyes and said she would let management know. As we sat there our hostess came back and basically told us too bad because the manager had said that was all they could do. Food? Probably the worst Texas Roadhouse we've ever eaten at. It took over an hour and 20 minutes for our food to get here on a Monday at 6:00. Location seems clean and the decor is vibrant. read more

I love their food but hate the service at this location! We ordered our pickup order at 3 p.m., right when they opened. We finally received our order at 5 pm. It took 2 hours to get 3 plates of food, which is ridiculous! This place needs new management desperately! We waited at the restaurant for an hour after our scheduled pick-up time, along with a group of angry customers with the same problem as us. They really need to get it together! read more

Ordered food at 7:27. E-mail said order will be ready at 7:57. Show up and nothing. Called the number at 8, and the chic is like "oh it will be another 5-10 minutes" ....no sorry it's not ready on time, apology for the wait.... It's 8:27 and still waiting for it. It's not even busy, multiple empty parking spaces. Seen wait staff walking in an out to their cars ... this Roadhouse is a joke. read more

Texas Roadhouse - Steak Kabob Medium? Looks more like burnt - Barbeque Near Me - El Paso, Texas

When it comes to food TR has always been a 5 star restaurant, except for today. They changed the Italian dressing . Way too sweet. read more

Texas Roadhouse - Barbeque Near Me - El Paso, Texas

Went yesterday ( 5/18/24). We were told it would be a 10-15 minute wait for a table. It was 40 minutes. The waitress was able to get our entire order when she came for the drink order because we had enough time to peruse the menu before we were even seated. We waited 45 minutes and no food came. We had drank our drinks with no refills. A manager happened to walk by so we let her know that we hadn't received our food and we had been waiting for 45 minutes. Apologize and said they would take a percentage off of our bill. When our food finally did arrive an hour later, my steak was burnt and inedible. The waitress asked if I would like another steak and I told her no because I wasn't waiting another 45 minutes to an hour for it. We have always had a good experience here and hoping it was an off day. Y'all need to do better! read more

Music can be loud often. High quality steak, chicken, dockside & burgers. Always greeted with a nice host/hostess then provided with good service from waiter/waitress. read more

Texas Roadhouse is always my go to for a great steak. But tonight I was extremely disappointed. There was three of us we ordered ribeyes steaks. And salads our salads were so small. Our steaks were cooked to well done after we ordered medium. They were very dry and tough to eat. I asked for the manager, and he never came to our table. To top it off! One of the waitresses spilled a drink all over my leg and shoe. She didn't even bother to apologize even after I asked for more napkins to dry my self off. I understand it's a Friday night and it was very busy but that doesn't excuse all this.. read more

food was terrible waited 1 hour for my food and it was cold when it came out. not only that but [[HIGHLIGHT]]my cup and bowl were dirty, never felt so unsanitary in my life[[ENDHIGHLIGHT]]. WORST EXPERIENCE EVER WILL NOT COME BACK read more

The atmosphere is fine, the food is good. The server Alyssa at the bar had gloves on and was cleaning with chemicals, sweeping the floor, & cleaning off dirty plates. Without changing her gloves she proceeded to make peoples drinks and touched peoples ice with her hands. So disgusting and unsanitary. read more

I wish I could give this place zero stars! I went with my sister for an early dinner on Saturday 01/27/2024. I signed into the waitlist list at 3:36 PM from the website, and was quoted 45-55 minutes. We arrived about 35 minutes later and after waiting for about 10 minutes I checked with a hostess to inquire how much longer it may be. She snapped "we quoted you 45 min to an hour" and nothing more. An hour and 15 minutes after signing in, we were seated. The male host that seated us walked so fast and far ahead that we lost sight of him in the bustling crowd. Once we caught up to him he was visibly annoyed. We waited 10 minutes for our server to come greet us. All the while we didn't have any silverware to even butter our rolls. The food came out before our appetizer and when we asked the person who dropped our food off she didn't bother to respond the first time, and snapped at us the Second time we mentioned it. All the food was cold and dry. I ordered a well done burger, which was charred on the outside and cold red on the inside. The bacon for said burger was cold and limp, and the late appetizer was their fried onion. It was cold, flavorless, and swimming in oil. I got exactly 5 cold, soggy fries with my burger, and a side of mac and cheese. The Mac and cheese had good flavor but again, cold. We told our server about all of this and he never even bothered to do much as apologies. He said he would tell the manager and that was the end of it. When it came time to pay, he had removed the appetizer. Overall, the place is loud, dirty, crowded, and staff is rude. Save your money and go elsewhere. read more

The customer service is horrible. The hostesses are rude and when we needed a party of 8 seated they couldn't accommodate because there wasn't enough waiters, but they were seating everyone except for us. We asked to be seated in two tables of 4, and they still were ignoring us and seating everyone except us. read more

We have been to this TRH several times and it is always over crowded. Expect at least a 30 minute wait before being seated. The waiters/waitresses are friendly but it is evident some are not well trained. Probable being thrown to the wolves due to the crowd. The food seems to be declining in quality, steaks have a lot of fat and our last salad looked as though it came from the bottom of the pan. We love the restaurant and it is located very close to our home but we have decided to wait until the run before going back so things can calm down and the food quality can improve. read more

This has been one of the worst TRH I have been to. Don't wast your time coming to this location. Drive down the road to Bubbas or the Gateway location. Services is slow and the food is has no taste. read more

It was your typical chain restaurant. They give you lots of food but its very bland and too salty at the same time. It surprises me how many people go there when there are great locally made restaurants nearby. read more

Is may the second I been in this place before during the day but omg this is by far the worst service I get by far in this place we got seated and ask for drinks so far good well after she bring our drinks everything went to hell we ask for sweet tea she brought us unsweetened then never came back to our table until 20 min when I had to stop her to let her know then I had to tell her that my hubby haven't get his salad the salsa came 30 min after then I seen this lady just gossiping around with all the servers about the costumers turn out to be the manager well I let her know is been 40 min and we haven't get our food finally we got our food and the stuff was horrible all burn tenders saggy salad that is been seating there all day it was a Tuesday around 8:30 how are you going to give this kind of service when is all dead horrible service then we got our bill and they over charge us and we talk to the manager instead of saying sorry she keep excusing them selfs saying that's not how we do things in this Texas road house like saying if you don't like it go somewhere else like what never again horrible service like I say this was may the second around 8:30 I don't give 0 stars cause it won't let you but by far the worst service I ever had still give a tip cause I am not that petty read more