Food and staff at the new Crestview location were good, but had an incident in May 2024 that has ensured I will never patronize Texas Roadhouse establishments again. Upon finishing the meal, our party was exiting the restaurant, and a stack of highchairs were left in the walk-way (hall-way). Being that this particular Texas Roadhouse (TR) had recently opened, the crowd at the restaurant at max and the crowds walking out at the same time obscured the highchairs in the walkway. My foot got tangled in the stack of 3 highchairs and I fell. This caused injuries significant enough to be seen at the local emergency room. Normally, I wouldn't have gotten checked out, but I had a knee replacement and it took the brunt of the fall. I was called by Texas Roadhouse Corporate (Liabilities section) within a week for a statement. I am retired military with Tricare and I am not seeking "insurance claim" against this restaurant, but the emergency room costs should have covered. The incident was caused by their negligence. Because the incident was at a "chain restaurant", Tricare disputes claims until resolution with the establishment has been reached. TR will not answer calls for resolution. After TR Liabilities section reached out to me, that same TR Liabilities Manager has intentionally ignored over 20 calls, multiple voice messages and texts directly to her individual contact number to attempt to resolve this. Have called the TR Corporate number multiple times, waiting for over an hour to reach someone, only to have no resolution. Now the TR Liabilities Manager is ignoring emails. I have spent hours on the phone or the computer and it has been 78 days since the incident. TR has ignored all inputs/inquires and gives you the digital (call center, voice mail, email, text) run around until you get tired of being on the phone or writing emails. This experience has turned me off to TR restaurants as a chain because they apparently do not care about their customers. Sad because the local manager at the Crestview location was very nice, but TR Corporate doesnt care at all. Cannot ever recommend TR to anyone after this experience. read more