We had a great experience. The lady was able to clear our drains and was super patient with my nosy 13 yr old lol. Over all a five star experience. I'd call them again. read more

Had these guys over to unclog my shower drain. Cedric basically upsold us in their 129 year package which got 15% off and a free water heater inspector. While Cedric was unclogging our shower (which he did successfully for 450), he chipped our new flower floor. Further he left a mess everywhere. We complained on yelp and he called us back and said he would make it right. Then no further calls from manager. Then we got the water heater inspector and those guys proceeded to rip our insulation triangle in the attic. Don't hire these guys. They may get their job done, but they'll destroy everything else in the process read more

Texas Quality Plumbing - Destroyed insulation - Plumbing Near Me - Houston, Texas

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Terrible customer service, no accountability and don't know the code! I hired TQP to install a grease interceptor in a small bakery. They managed to install it after delaying the installation date several times without notifying me in 2 months. They said there have been delays with the parts delivery and logistics. However, before hiring them and upon the installation, I asked them specifically if the City of Houston will approve the grease interceptor underneath the 3-compartment sink after they recommended installing it there. They said, yes. So we agreed to a 50% payment upfront and 50% after they pull the permit. Fast forward, when the city rejected the grease interceptor location because it is inside and above the grade. I contacted TQP and it has been 4 business days since I have not heard back from them after calling them multiple times and sending them email. Their plumber told that a manager will talk to City because they think it should be approved. Well, to-date, they did not return my calls. read more

Texas Quality Plumbing - Plumbing Near Me - Houston, Texas

These folks were dispatched through my HomeServe contract. They demonstrated no sense of urgency to get my matter resolved. I was given an initial window of 8:30-5 pm (which itself is ridiculous), was able to get a more specific window of 2pm-5pm with the expectation of receiving a call 30-45 mins before tech would arrive. 5 pm comes and no communication or tech. Contacted their office, got an AI rep who was going to pass info along. I was at some point able to get a live rep who again show no sense of urgency getting my matter resolved. Actual tech called at 5:33 acting as if he was a backup tech who was dispatched because HomeServe called in an issue. I would never use these folks! read more

This company has decided to join the price gouging racket going on right now. We were taking quotes to have a prefab shower enclosure, we bought, installed. Most quotes came in at 1500-2000. This company quoted us almost 10k. Of course they wont give you the quote when doing the estimate and "will call you later" with it. When we laughed at their quote, they offered to "meet us in the middle". We still laughed at them. Imagine that, an instant discount of 5k. Then they proudly said, "we can finance it for you". The salesman they sent was more interested in who owned the place as they had planned on talking us into financing. read more

Had a leak behind the toilet. Cut-off valve was not working. Got a quote to replace Inside tub parts and cut off valve for $600. Paid 50% at the time of quote, but After thinking about it, with an old toilet, I decided to just replace the cutoff valve. I cn then decide wheter to replace the toilet later. The Minimum service charge $450 to replace a cut off valve to a toilet. Plumbers were nice, but too expensive. read more

I am so pleased with the service, the professionalism and the quality of work by this company. I want to call out specifically Tracy and Erik, Dayan and Gustavo. They know the job, they know how to fix the problem and they are honest. This is a great "neighborhood plumber" to make sure you add to your contact list. Well done and thank you so much! read more

Don't use this company! Gave me a dang window of arriving at my home between 8:30am and 5pm 5:40pm and still no plumber yet ! No phone call to let me know and a dang robot answering the phone # ! Unreal! Use another company never again !! I'd give 0 Stars if allowed! Then they text me at 6pm saying my appointment has been cancelled! Missed work today for this read more

I called on Texas Quality Plumbing this week for a main water line leak. They are a company my HomeServe policy uses. I was very please with how my claim was handled. I was contacted soon after I called in the repair request. I was contacted by the plumber and given an appointment time My leak was repair within 24 hours. Gabriel did a great job and was very professional and friendly. read more

So I've used these guys a couple of times. This last time was a bigger job and the understanding and patience that Cedric my plumber that showed has was great. He accessed the job and couldn't have been more detailed about how we needed to tackle my problem. This day and age I appreciate them more than they know. If you use them tell them I referred you and I'll get a kickback. Definitely suggest calling them if you get an outrageous estimate from another co. read more

Texas Quality Plumbing - I measured the repair at 3'5" and they took it back to 10 to be sure my problem was resolved.. - Plumbing Near Me - Houston, Texas

Fast response but ridiculously expensive. $150/ft to repair pec line. More salesmen than plumbers

First of all, they lied about the time a technician would be here. Each time I called the office I got a different answer. It was exasperating dealing with the office manager. The technicians they sent out were great, hard working guys. One job they said would take 2 people, but one guy did it all by himself! And he did a good job. I was without gas for almost 3 weeks because they didn't put that gadget on to test pressure in line. Even the city inspector was upset with them because of that. Never again do I want to deal with Texas Quality Plumbing! If you can get the plumbers without going through the office, that would be my choice. read more

Got a water heater replaced and Herminio and Brayan did an excellent job with that. They left the garage cleaner than when they arrived and made sure to run the shortest line to reduce wait time for a hot shower. Rheem plug-in heat-pump is very quiet. read more

My Homeserve plan sent Texas Quality Plumbers to service a clogged sewer outlet. The plumber told me, according to his camera, that it was plugged under a toilet and therefore not covered by Homeserve. The service would be $900 and change. I knew he was pulling a scam and asked to view the video. He said it wasn't saved and I would have to pay for the re-inspection. I declined and he left. I dug out the line and found the 3" sewer PVC pipe had shifted underground between the house and the clean-out. So the plumber couldn't have videotaped the nonexistent plugage at an interior toilet as the pipe was deadended with solid soil. TEXAS QUALITY PLUMBING is a dishonest operation employing scam artists. BEWARE OF TEXAS QUALITY PLUMBING! read more

We had leak that left a couple of water spots in our home and I called this company because of the good reviews. But we were indeed scammed, the technician quoted us $21k for a "bellying of our pipes". We had mentioned to the tech that everytime we noticed the wet spots it was when we ran our dishwasher but he never checked our dishwasher or anything. We asked him to do the camera to check our pipes and he concluded the 'pipe bellying' due to 'erosion' (The pipe camera service is $450 btw, another ridiculous amount.) Well first of all, our home is a NEW build, its less than 5 yrs old so it ddnt make sense to me, plus who has 21k? We went ahead and hired a different plumbing company and within the first 15mins they concluded that it was our dishwasher that was causing the leak! I saw it with my own eyes. They said that i just needed to replace our dishwasher. They said that there's nothing wrong with our pipes. Which totally makes sense because we noticed the leak everytime we used our dishwasher. Plus they fixed our garbage disposal for FREE compared to Texas quality plumbing quoted us $750 for a new one. How ridiculous. I called Texas quality plumbing because it was upsetting to get quoted 21k and i also asked for the video recording and pictures and a detailed report of the pipe camera service they provided and they cannot provide me with the report. They said 'we can come out again and the tech will do it again and explain to you where he found the bellying'. They said that they dont even have the initial recording! Another thing to add, since we stopped using our dishwasher we haven't had ANY LEAKS! PLEASE PLEASE BE CAUTIOUS WHEN USING THIS COMPANY AND MAKE SURE TO GET A SECOND OPINION! THIS COMPANY CHARGED US A RIDICULOUS AMOUNT OF MONEY AND THEY MISDIAGNOSED WHAT WAS WRONG! BOOK A DIFFERENT COMPANY! Attached are photos of their ridiculous prices. Also there's nothing wrong with our toilets but they also added that we needed to replace them as well. ‍ read more

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I've used Texas Quality Plumbing for several issues recently. Last week, I had a gas leak on the pipe coming into my home. Although the technician, Manny, did a nice job replacing the pipe, I was disappointed in how management handled the timing of the repair. During a week of 30 degree temperatures, my gas was turned off on a Tuesday, and I contacted TQP that afternoon. They sent the estimator out on Wednesday morning. The repair technician arrived on Thursday morning. He suspected a leak in the system so wasn't able to request inspection that day. Rather than stay to resolve the issue, management advised the technician to go to another job and return to my home on Saturday...which would mean that it couldn't get inspected until Monday. Meanwhile, my home was 53 degrees inside with no heat, hot water, dryer or oven. After complaining, the problem was fixed on Friday and gas was restored the same day. Then I needed to have my tankless hot water replaced. Rodolfo and Brian replaced the hot water heater that is in the attic of my three story home. They worked quietly and efficiently and had the new equipment running quickly. read more

unfortunately, I am giving this company a rating of one since zero is not one of the choices. Do not use this company, they upsell unnecessary work to be performed of elderly people. A family member was quoted $16,000 for a leak in front yard and a rattling/humming pipe in her master bathroom. Their technician who had received a $2700 down payment and was going to begin work the next morning. I called the technician and questioned him on the and the work that was to be performed. I was told there's a leak and pipes are rattling in the master bathroom and the sheet rock had to be removed and new piping put in the wall. I was told to repair the leak in the front yard. The supply line to the home had to be replaced which breaking the concrete walkway and fixing the water meter. I informed the technician to cancel his morning appointment until I was able to assess the situation. Upon inspection, there was a broken PVC fitting that was above ground leading into the home, we have been unable to find any leak that was supposedly in the wall rattling of the pipe toilet tank float. After a visit to the and spending a total of $30 for the parts and PVC glue all the issues were resolved within a half hour. We had contacted the companies office manager who is very helpful and we will get the total $2700 down payment back. However, do not trust this company, and get a second or third opinion, they take advantage of elderly homeowners. read more

I hate doing this as I am a small business owner myself, but poor service is poor service, especially when services rendered were not what I was told was going to take place. During the last cold snap, one of my outdoor faucets split open and water was going everywhere. Called Texas quality plumbing and asked for an estimate on what it would cost to be repaired. A representative of the company came out the next day and estimated that around $$$ to replace the faucet and pipe that had failed. No problem. Now, it also appeared that I had a leak in an outside wall as well. He couldn't pinpoint exactly where the leak was, and that in order to find the leak and fix it, it would require sheetrock work and repairs to the plumbing. Sure, I get it. Estimate was $$$$ for all of it. They required a 50% deposit down to schedule the repair. Ok. Paid them 1/2 of the $$$$ on my CC and was scheduled for the next day for the repairs to take place. Two plumbers from them showed up next day. Found the leak on the outside faucet and made repairs to it. Again, no problem with this. What is the problem is now going to come to light. The "leak" in my outside wall was mistaken and there was no leak in my wall. GREAT! So, how much of my $$$$ am I gonna get back? He didn't know. Now this is where this gets really strange. Plumber said that he had found another faucet that had a small drip on the side of my house where I have my cutoff valve. I told him i was aware of it and wasn't concerned about it. That apparently didn't matter as that faucet was replaced as well, even though I did not authorize it. So, without so much as a thank you or leaving me an itemized receipt with an adjusted billing for services rendered, these guys just left. I had signed an Ipad the day before for my estimate to be scheduled and for $$$$ to be put on my CC. I assumed (I know, never assume) that i would be reimbursed for the amount of funds not needed for this repair. Several days go by and I dont see anything on my CC statement nor do i get an email or a phone call. So I call them. I talked to someone who handles reimbursements and was assured that she would look into the work that had been performed and would adjust the bill accordingly. Well its been three weeks since that conversation and I have yet to receive an adjusted statement or an explanation as to why a repair that was estimated to be at $$$ became $$$$? I called several times during these three weeks and I never have received a phone call back. I do not like doing this, I truly don't. Charging me for something that was scheduled to be done but proved to not be warranted and not reimbursing me for services not rendered is not how customers should be treated. It's my fault for thinking that this would all be taken care of in a few days after the repairs were completed. My bad. I can assure you that I will not make that mistake again in any transaction involving work on my home. I expected professional service, which I did get, to certain degree. Some things I didn't ask for i got anyway! This is just a reminder to all that before you get any work done, get everything you expect to be done in writing with both parties signing the paperwork Hard lesson for me to learn. read more

I would highly recommend Texas Quality Plumbing for any plumbing needs. They did a huge repiping project & fixed a leak in my home and did not disappoint ! We were reluctant due to the complexity & time necessary to complete this undertaking in our home. Cleanliness & efficiency, they delivered! The crew were extremely courteous, clean & continued to reassure you on the job & progress. Customer service were beyond expectation; for instance, if there's an issue, they sent a crew to rectify the problem instantly! I shopped around for quotes before selecting the company to provide the job & to mention, Texas Quality Plumbing was the most affordable & the price point included repiping, patching and painting the walls: which by far was the most reasonable price compared to the other companies (the others didn't offer patching & painting which is either considered a separate service and/or you would be responsible for searching for a handyman to complete the project to patch your walls). Caveat: I'm not a family member nor employee of the company, I'm simply a highly satisfied & impressed customer!! For your plumbing needs consider Texas Quality Plumbing! read more

GREAT job on the plumbing fixtures under my sink. HORRIBLE job on the 'install' of my dishwasher. This was a management issue (the technicians were very nice but over tasked...). My dishwasher is tipping forward when I open it...it was not seated into the area where the old one was removed from...parts were left out...they turned on the system and left packing material/tape affixed racks. System ran non-stop for over 8 hours (should have waited to make sure it stopped from their 'test' cycle)...and after turning it off the water was still rushing in. But no worries...the plumbing fixture worked like a charm! (gotta take the wins where I can get them at this point...). :) Now I am out what I paid for the installation...will have to call Lowes to make sure it's installed properly. read more

TQP is unprofessional, tech are incompetent and lazy. They have ZERO integrity and they do not guarantee their work. Do not waste your money or time with them. read more

Texas Quality Plumbing always sends the best. Austin and Esteban were knowledgeable and explained my options. You get what you pay for with Texas Quality Plumbing. They are reliable, knowledgeable and offer memberships which provide discounted services and annual inspections, something to consider especially if you have an older property. Esteban did a good job installing my fixtures. Business Response Today read more

Ran super late. So please have a service manager call when y'all don't meet your appointment windows. Wasted most of my day waiting. Other than that resolved the plumbing issue read more

Contracted through HomeServ to prepare outside leak at water line. Once scheduled, they kept us informed of changes. Although our appointment was moved out twice, we were pleased overall with their service, quality of work, and timeliness and would likely use them again. read more

Technician arrived almost 2 hours late. He was talking on his phone the entire time that he was visiting my house. He didn't seem to care about his job or about paying attention to what he was doing. I don't recommend this company. read more

They contract with homserve. I tell them the stem is leaking and when I turn the kitchen faucet and bathtub faucet to hot water the pressure drops drastically. I walked Josue over to the bathroom and turned the faucet on in the tub. The stem leaked and when I turned it all the way to hot the pressure dropped. He says it's the interior plumbing that needs to be replaced because Houston has hard water and all of the minerals (which he started naming "like magnesium and phosphorus") mixing with the hot water causes scaling. I have interior coverage with home serve and it is covered (scaling over time can cause a complete blockage) per home serves interior coverage copied straight from their contract if you put in 77029 as the area code. What is a Covered Repair? Repair or replacement of the following inside Your Home, for which You have sole responsibility, which is damaged due to normal wear and tear: * The partially or permanently blocked or leaking System pipes that carry fresh water and wastewater Like I said I turn the tub faucet on along with the bathroom sink on so he can see the dramatic difference. He says that the interior plumbing needs to be replaced. A lot of older homes have galvanized pipes and over time scaling happens. Josue says let me go out to my van and speak with homserve to try and get it covered. Home serve calls me and says that the valve is a fixture, and it isn't covered. I'm like huh (the girl with home serve is named Nika and she had a very bad attitude) I said we didn't talk about him replacing the valve. I said the stem was leaking and he said the interior pipes needs to be replaced. She then states that he didn't say anything about the interior pipes. Josue is still sitting in his van. At this point I have an extra device and I am recording this entire conversation because I knew it was going to be some BS and if you are wondering Texas has a one-party law and I consented to being recorded, look it up! I asked him did he tell her about the interior plumbing needing to be replaced. He said "yeah I mentioned it but like I told you home serve won't cover it because you still have pretty good pressure. the only time I have seen them cover it is when there was a complete blockage." then Nika says "that there has to be below 30psi in two or more fixtures open in order for it to be considered low water pressure. She said that my water pressure is measuring 50 psi with two or more fixtures open and that's why home serve is not covering." I asked her how she knew it was 50 psi when he never gauged the water. I had to go outside an ask him to gauge the water. I kid you not I am being told two different things from Josue who has totally changed his story and Nika the idiot with a bad attitude. He never checks the pressure in my home. I tell him to come back inside and check the pressure. he says ok ill come back in and check the pressure. He never comes back in. I start recording him sitting in his freakin van. I go back outside cause home serve tries to call me again. I answer it but don't hear anything then they hang up and don't try to call again. Like I said I am recording. I go ask him what is he doing because he never came back in the house, and he never gauged the water pressure. he says yes, I did I have the pictures. I said show me. he placed a gauge on the outside valve infront of my home and says that it is registering 60 psi. When I checked my audio recording Nika said my psi was registering 50 now Josue says its 60. I asked him why he didn't gauge the pressure in my actual home on one of the fixtures because that's what Nika said. There is a character limit on this, but I have Nika and Josue on recording. Very unprofessional, bad business on home serve and Texas Quality Plumbing. This business can contact me if they want to listen to the audio. Josue didn't check any of the fixtures in the house. I turned the water on in the shower and the bathroom faucet. that's as far as his "inspection" went. I called homeserve to let them know they are sending out another plumber. i dont think I can attach the audio but I would if I could. I took video of him sitting in his van which what he basically got paid to do but not sure if i can post that either read more

I had a poor experience using this business to fix my hot water heater in July and August 2022. We have a fairly new and common Noritz tankless hot water heater which stopped working in mid-July. I went with the fix proposed by them, spent over $1,000 doing so. They have been out 5 times since(hot water has been intermittently on and off since then), a few different technicians- and no one has been able to figure out why their repair can't fix the problem. The office manager at TQP also has been hard to get a hold of and doesn't always return calls. Finally I called another company this week. Their technician figured out the problem within an hour or so - it was a faulty valve not the sensor they replaced. Furthermore, the other company arranged to get my parts replaced under the warranty, which TQP didn't tell me was at least an option. I will not be using them again. read more

service on 10/21/2024: hector did a great job with a clogged kitchen sink that was more complicated than initially thought. also gave good maintenance advice to help alleviate future plumbing issues. read more

orrible! do not use! David came out yesterday. He was nice, but didn't have equipment needed. He told me I would be first job today, so stayed home again from work. Get a message from Texas Quality that plumber will be at home between 11am-1pm. Ok no problem. 1pm comes and goes, no update. Call them 2 more times to get ETA, told 3pm-5pm. ok fine. Call back at 4pm and told tech would be there closer to 5pm. NO SHOW, NO CALL, MULITPLE CALLS MADE AGAIN, NO RESPONSE!!! Home Serve is luckily routing my job elsewhere after they call and say they cannot come tomorrow after this no show !! Unacceptable read more

We had leak outside the house. Cedric was the technician that showed up to the house. He was very professional and courteous. I showed him where the leak was and he said he would get right on it. He fixed the leak and answered all the questions that I had about it. He even explained a few other details. Over all a very satisfying experience. read more

We hired Texas Quality Plumbing to install an undermount sink as our previous granite composite sink was cracked. Day 1-first person they sent said the new sink would work but it was a 2 man job and he would return another day with an extra person. Day 2- 2 workers showed up and attached it to the countertop but said he would have to return another day to hook up all of the pipes under the sink. We agreed on a time a few days later. I called there office to confirm the time of 3:00-5:00 pm. After he left we saw that he had chipped the granite close to the faucet. I have pictures from when I was looking for a matching sink to prove that it wasn't like this before. He also left a paper towel to catch any water drips around the line that comes from my HVAC system which drains into the sink drain. Needless to say that the water started flowing unto the floor a few hours later. A good thing we were home. Day 3- The plumber texted he was on his way at 1:00pm. I called the office and they apologized for the time mix up. She said your appt. is 3-5 and we will call you 30 min. in advance. At 4:00 they called to tell me the plumber was at my house. It took me 30 min. to get home. This plumber, not the same as the 1st or 2nd guy, said the sink didn't really fit but he would try to make it work. After 1 1/2 hours he said he would need to come back another day to hook up the drain pipes, he couldn't say when. After I called their office he said he would come at 8 AM tomorrow. Very frustrated at this point. SO, we will see if they show up tomorrow. Stay tuned! read more

Very profesional, very coordinated, young working fast plumbers. Team always gets the job done. Very much recommended. Gas lines Sewer lines Appliances Water lines read more

TQP does not stand behind their work. Use of an apprentice to perform critical work assignments is not acceptable. If you decide to use this company, obtain their bonded and insured information before allowing them to work on your property. Read subsequent reviews please. You will see a pattern of incompetence in this company. read more

This company does not communicate and they give you quotes that are not required or even needed but can't call inspectors to come so that you can get your stuff fixed. They came first day and didn't complete the job. Had to come back a 2nd time and kept giving me different times. I hate this company I would never call them. I can't give zero stars. read more

I had a slow draining sink for months before it finally completely clogged. I reached out to several plumbing companies and TQP were the first ones to get back with me and had the lowest estimate. They came and fixed the problem right away! Jake was great and so nice- he made sure to ask if he could check anything else while he was here. My family owns several houses and we are never able to find a good company to work with when issues arise, so I'm really glad I found them! read more

I left a message on their website and detailed my situation (it was a small but necessary job), it was after hours so I didn't expect a call back right away. still didn't get a call by 11am the next day so I called only to be told - yeah we're busy right now. Guess you'll be too busy for the big plumbing job I also have planned for the next couple of weeks. read more

The worst decision ever. Blatantly lied to me about things that needed to be changed and I should be charged for. When I questioned the inspector about it, I was told they were responsible for not doing the job up to code. When I refused to pay them additional money to redo their mistake they walked off the job with a $20000 check they did not return. read more

HomeServe, CenterPoint affiliation, contacted TQP to checkup on a water leak in my front lawn. Instead of sending a their Master Plumber to inspect, they sent an employee to dig up the lawn to locate water leak. The digger told me that water leak was dipper in the ground. So, they sent two employee to dig up the yard searching water pipes. They would show up every other day for about 3 week. During this period, the plumber said, problem was the connection between our house water and meter water connection. So, it cost me $720.00 for the replacement of that connection, about 5-6 feet in length. Water leak still continue, so they sent the Master Plumbing, he said the water leak was not from our house and for me to contact Houston Water Management. A plumber from HWM confirmed that leak was from city water pipe and not from our house. Bottom line; I paid $720.00 for plumbing job that was not necessary and if the Master Plumber had done the inspection in the first place, we would not have a bed issues the plumbing company is not willing to reimbursement for partial refund. I told the Master Plumber that I was willing to pay for parts and labor but no response . read more

Texas Quality Plumbing - $720.00 relocation of water inlet from meter to house. - Plumbing Near Me - Houston, Texas

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My pilot went out on my hot water heater so I called this plumbing company because of the reviews on Yelp. They sent over two young hispanic men, one did not speak English, but he's the one that did all of the looking around and the other guy just interpreted for him. He said that he tried to light the pilot and it would not light, he said he bled the gas line and it would not light so they said that I need to replace the gas valve. I then called the warranty company for the water heater and they mailed the parts over. This plumbing company wanted to charge me $490 to replace the gas valve. Because the cost was so high and my water heater is only 2.5 yrs old I called Roto-Rooter for a second opinion, when the tech from Roto-Rooter got here he lit the pilot and that was it. Nothing needed to be replaced. I believe TX Plumbing company tried to stick it to me, nothing was wrong with my water heater the young plumbers they sent were either inexperienced which was not hard to believe or tried to make some extra cash. Whatever the case, I thank the Lord that there are other options out there. I did call the company to tell them the situation because they charged me $59 for service fee to come out and $10 for their Kindle fee. I asked for a reimbursement bec of the misdiagnosis and trouble they put me through, the manager never called me back. I don't know who would want to work with such a company. read more

Leaves tools behind on jobs and fails to hook up drain lines. We had to call up another company to finish their job. Poor service.