My bathtub wasn't getting hot water and I needed someone to come out the same day, these guys were great! There is a $39.95 service fee that is applied towards any work done. They text you when they are 30 minutes away which is great. Cameron came out and quickly fixed my issue, he also recommended we have our waterless heater serviced every 1-2 years. I had no idea it even needed servicing. He was such a great guy, highly recommend this company! read more

Had to have our water heater replaced. Tyler is the technician we ask for. They sent him out to do an inspection which he did. We had an electric but because we had gas installed after the big freeze he recommended replacing with a gas heater. Later that day they sent a quote for gas and electric. We sent a reply back to go with the gas. This was on New Year's Eve so did not expect a reply until after New Year's Day. They contacted us first think Thursday AM and set up the install for Friday Am. Tyler and his assistant showed up on time and promptly went to work. They also had to have a roofer come out to install a chimney vent tube 24" above the highest roof line. They removed the old electric water heater and the water connections that were incorrect from that heater. They also had to rebuild the emergency drain line as it was also not built out of the correct type material. This is a very professional installation done by true craftsmen who have a passion for the quality of the work they do. I highly recommend 24/7 plumbing of Katy for any plumbing work you need done. read more

24/7 Plumbing Co., LP - Professional electric to gas water heater installation. - Plumbing Near Me - Katy, Texas

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If you want a dishonest owner and company whose employees take short cuts to the detriment of customer's homes - 24/7 Plumbing is the company for you. One of THE MOST DISHONEST TRADES IN KATY. Everyone thinks it will never happen to them . . . 1. 24/7 demands to be paid extra for work clearly covered under the contract. And holds your work site hostage unless and until you pay the ransom. 2. 24/7 does not follow installation best practices, i.e., takes short cuts. 3. 24/7 does not follow through with contract work already paid for, e.g., unlabeled manifolds. 4. 247 does not follow through with contract work despite being advised in writing and verbally that it continues to be outstanding. 5. When a client catches 24/7 not performing work within best practice guidelines and/or code, e.g., installing a 6" deep manifold unit in a 4" deep wall, 24/7 will invoice YOU to fix their own errors. 6. 24/7 does not complete all work as agreed and paid in full by contract, e.g., hot water heater by pass lines. And refuses to do so despite having a contract covering said work. 7. If and when 24/7 is caught and proven to be wrong in their installation practices, admitting its error is the farthest thought from its intention. Pushing back is at the forefront of its intention. 8. 24/7 does not follow plans, e.g., installs a manifold in a wall clearly intended - by plan - to be for a pocket door. Rectifying said error will be at your cost. 9. In not completing all of its contract determined work, 24/7 will rely upon other trades - completely unassociated with and/or not licensed to do plumbing work - to complete its work, i.e., getting electrician finish up proper draining of tub. 10. Even if you send - in writing - details regarding number and types of fixtures for your home - months in advance of a final contract - with confirmed written receipt of said information by 24/7, 24/7 will deny ever having received said document, accuse you of adding fixtures and charge you more. Look forward to adding photos to this review . . . You not only risk losing money to 24/7, you will also lose value in your biggest asset, your home. Perform your own due diligence. Sometimes 24/7 isn't directly sued and is sued through a builder. Go to the county records. Request information on 24/7 from the permitting departments of your local townships/entities. You will see that 24/7 continuously makes the same mistakes. Because they know eventually - an inspector will overlook their bad work and the homeowner will pay the price. E-mail bad-builders.com and request information on what 24/7 is doing wrong and how 24/7 is being caught by some local inspectors. Takeaway: Even if you have a contract and the work scope is in writing, signed and sealed - it doesn't mean that 24/7 will fulfill its contractual duties. read more

I had an emergency in the upstairs bathroom, called this place and received a call back within minutes and Cameron was at the house within 30 minutes. He was very knowledgeable and went above and beyond his duties. He explained the problem, how it happened and how he fixed it. He was amazing and I would definitely recommend this company. read more

From start to finish 24/7 Plumbing has been informative, professional, punctual, and responsive. Tyler explained the entire process for adding a bathtub to an existing shower and answered my many questions with ease. Desirae also helped with scheduling and answering the logistical questions I had to make sure we were all on the same page. I explained to Tyler we were adding a bathtub to our house before our first child is born and on his final visit he brought us a thoughtful faucet cover as a parting gift. Overall 24/7 has checked every box for my wife and I and we are without a doubt using them in the future. I would recommend 24/7 to anyone that has plumbing needs. read more

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Travis and Ron came out on short notice and helped out with a cracked pipe during this winter storm. They were fast, professional, took covid precautionary measures and very friendly. We are very grateful to them. We would highly recommend 24/7 Plumbing. Thank you also to Trent and Chuck. read more

24/7 Plumbing Co., LP - Our pipe that cracked. - Plumbing Near Me - Katy, Texas

This review isn't about their work, which I am unfamiliar with. However an employee in a company marked vehicle with license ending in 2421 was driving slowly in the left lane and swerving on 99 North last week. Passed him to see he was heavily distracted looking at his phone. He remained in the left lane and several other vehicles who pushed up behind him also had to go around. He seemed completely oblivious. I hope this person takes the danger of distracted driving more seriously before someone gets hurt, and hopefully the company will do something to discourage this on their dime. read more

I had an emergency blockage in the main plumbing pipe that flooded my home during the weekend. I called them and the tech (Tyler) was there within 25 min. I will say It was pricey for what was done. They charge right off the bat $125 service fee (weekend) then the other fee to drain and snake the main pipe. However if I ever have an emergency again(finger crossed I don't) I'd would call them again! read more

The young man that came was very professional and knowledgeable. He explained things in a way I could understand and was very helpful and patient answering my questions. I am very satisfied with the service that 24/7 always provides. I have used them before and will use them again if needed. I highly recommend this company for your plumbing needs. read more

Quick to sell you and take your money. VERY hard to contact for warranty work. Answering operators run interference. read more

Yesterday I set up a work order (busted water pipe), lots of gallons wasted. They took my information but they never showed up. I called them a dozen of times no answer. I know that the present situation is heavy on them, but a courtesy call to let you know if they are coming or not was never made. Not a good way of doing business. read more

The absolute best experience I've ever had with any home service company. Blake and Ivan were extremely knowledgeable, transparent, and inclusive. They want you to know what's going on, how it's going to be fixed, and what to do afterward. AND, the quality of the job was beyond what I was expecting. I tried to install my own reverse osmosis system, failed, called these guys, and they came out the next day. Not only did they install the system, but they made a couple repairs/improvements to the existing drain setup and waited to make sure everything was perfect. And all the while, they were great to talk to and just overall pleasant guys to have come service your home. Will definitely be using this company for anything in the future. read more

24/7 Plumbing Co., LP - Reverse Osmosis System - Plumbing Near Me - Katy, Texas

If there were 0 stars that is what this company deserves. They took my $2500 and did not do the work. Beware!!!!

I had them in for a leak in a ceiling and was sure I would be billed hundreds of dollars. Plumber figured out it was a loose overflow on the kid's bathtub. Tightened it up and didn't even bill me a trip charge. I'm now a customer for life. I've used multiple plumbers in Katy. 24/7 is by far my favorite. We've had them out a handful of times. First time I used them I had gotten what I thought was an obscene quote from a competitor. 24/7 came in at what I thought was a fair price and 1/2 the prior bid. They always do quality work. \ read more

They came to do our service quickly, were very knowledgeable, professional, and polite. The pricing was reasonable and we will be calling them for any plumbing service we require in the future. read more

I have been using 24/7 for personal and business plumbing needs. They have done everything that I have requested with promptness and small town customer service. read more

I called 27/7 on a Sunday afternoon for a broken water main under the ground. They actually answered the phone unlike the other company's that I called. The technician arrived within 30 minutes and two hours later we had the leak identified the hole dug and the pipe fixed. The price was very reasonable for a Sunday evening repair. Rusty you are the man. Thanks read more

Nothing more unsettling than a FaceTime call from home...water gushing from the main water valve where it meets the house and you're at work 45 minutes away. Called several plumbers before 24/7 Plumbing said they'd be there in 30 minutes. A little less than 30 minutes later Michael showed up. He got the water shut off and told us exactly what he was going to do and what the cost would be to dig up the ground and diagnose the problem. He found the problem, fixed it and we were back in business in less than an hour. Thanks 24/7 Plumbing for getting to our house fast and working us into what I'm sure was a busy day. Fast, courteous, professional...HIGHLY recommend. read more

I live about 5 blocks from 24/7 plumbing in katy tx. Saturday at 12 noon I called them for a leaking water heater. operator said they would call me back. no callback. I e-mailed twice and called twice and they never returned my call. they might do good work but I would think twice about their dependability. my garage was soaked with water waiting for them to call back. I was not happy and would not recommend them to anyone. I don't like to write reviews but they advertise 24/7 service, not so in my case. read more

The plumbing company I had used for the past 20 years finally sold. So,I decided to try 24/7 plumbing based on its positive reviews on Yelp. I'm so glad that I did! Scheduling an appointment was quick, friendly, and easy. And, I received a telephone call 30 minutes before the technician arrived to tell me that he was on his way. The plumbing tech, Rusty, was very friendly, professional, and knowledgeable and the price was fair and reasonable. I was even able to pay by credit card. I have found my new plumbers! Thank you!! read more