Life Line Plumbing was recommended to us by friends. From our initial call to the office through completion of the job, their whole team was just great. Very responsive, on time, and thoroughly knowledgeable, with good communication at every step of the way. The plumber that came to our house, Saul, has a great attitude and was pleasant to work with. Five stars. read more

Quality of work was poor. John was very arrogant during many instances. Had work on our showers and tubs. Pipes are crooked and leaking. Had shower drain moved and they didn't level it correctly. John bragged about being a journeyman, but could level the slope for a shower! Poor work!! Do not recommend using them if you want it done right. read more

i had to have the wax ring in my toilet replaced. He came promptly and showed me what was wrong and fixed it. it works as supposed to now. Worker was clean and kept area clean and also entry area clean. Polite and professional. read more

I call and they come and help. They will even make sure they find the right plumber for your plumbing/sewage issue.

I am absolutely unhappy with the price they charged for just replacing the Kitchen Sink Basket Strainer and the new sink disposer. Total cost: $793. I don't think elsewhere charges more than $250 (parts & labor). I will never ever ever use their services ever again. Please see invoice below read more

Life Line Plumbing - Plumbing Near Me - Katy, Texas

Had a pipe burst Tuesday morning during Winter Storm Uri. We got someone who answered the phone very quickly under the circumstances of widespread burst pipes In the surrounding areas and schedule an appointment for us the next day. Johnny was professional, friendly and explained everything very well. His appointment before us took way longer than expected, but he still came to our home on the day of the appointment, after the power went out and completed the repair instead of rescheduling. I will definitely use Life Line pluming for any future repairs. read more

Very efficient and honest service. Would definitely hire them again for future work. Highly recommend.

These guys are great! Very knowledgeable and helpful. Educate the customer of what they can do with several options. I HIGHLY recommend them for your plumbing needs. read more

Life Line Plumbing - Plumbing Near Me - Katy, Texas

cannot say enough about these guys. have had to contact them on a couple of different occassions (not related). first was a hot water heater and then a replace of shower handle, not as simple as one would think. each time i received extremely prompt and courteous service from the phone receptionist to the workers, particularly Wilmer. If I had a service business such as this, I`m looking for another Wilmer. I can only imagine how difficult staffing a business these days, kudos to the entire staff, thank y`all very much for your professional approach to your trade. Dan S. read more

I had Lifeline Plumbing repair an outside faucet. The job was done quickly and the cost was about what I expected it to be. I also had LifeLine Plumbing install a gas line to my laundry room. Then job was done in a half a day. The areas they had to go through the drywall to install the pipe were minimal inside and easy to repair after their work was completed. They are my go-to plumbing company four future plum,bing needs. read more

Very pleased, quick to respond came out promptly and fixed my leak in a timely fashion Definitely recommend this company Will be using them again for future plumbing issues read more

I am visiting my parents and their toilet broke, as well as a leak on the kitchen sink. They agreed to do a free visit and costing so I booked. Isaac and Efran arrived spot on 9am as agreed and were absolutely the most friendly people I have dealt with. Extremely trustworthy and walked me through all the required repairs. They perceived the work within three hours and explained each of the costs that were required. Highly recommend and would use again. Thanks!! read more

We used this company on the recommendation of a neighbor when we had the extreme freeze in February. We had a broken pipe like all our other neighbors. Our neighbor arranged to have them come out and address broken pipes for herself, us and 2 other neighbors on the same day. Right off the bat we are charged a $150 emergency fee, plus of course the service fee. So, before doing anything the bill is already $350. Since there were so many people in the same boat as us, broken pipes, they would not have time to fix our pipes, but would cap them off so we could turn on the water to the house and they would come back at another time to fix the pipes. $475 to cap off the pipe and inspect the rest of the house for any other broken pipes. Our other neighbor was charged $875 to cap off 2 pipes. After hearing how much everyone was being charged just to cap off pipes, my next door neighbor said forget it to Lifeline and did the work himself. We are girls who know nothing about plumbing, so that was not an option for us. At the time we really didn't think about the cost. We were just glad to have water! 4 months later, we had a couple of minor issues that we wanted addressed by a plumber. We had a bathroom sink that was draining very slow, a faucet where the hot water was trickling out of, and we had an outside facet that leaked really bad. So stupid us, we thought we would use Lifeline again. Big mistake! These people over charge and recommend more work than required to fix the problem. They figured out the slow drain was because the pea trap was clogged bad and they had to snake the pipe under bathroom sink. After disconnecting hot water line under bathroom sink and running water, they determined the cartridge on the hot water facet valve was the reason the for the hot water trickle and it needed to be replaced. They recommended we change out the whole faucet instead of just replacing the cartridge. His reasoning was that it would cost the same to change out the cartridge as it would to replace the faucet. They also said they could not replace the outside faucet without cutting into the hardy plank because they were afraid they might break the pipe, which we said no to. So, for $350 we got our pea trap unclogged and the pipe in bathroom snaked. After they left we googled how to replace a cartridge in a facet and decided to do it ourselves. Took about 30 min. and the cartridge was $15. I am not sure how buying a new facet ($200-300) and paying them to come back out to replace faucet ($200) could cost the same as replacing cartridge ($15). Next, we are going to tackle the outside faucet! No more Lifeline Plumbing!! read more

Very unprofessional! After using this company for brand new water heater and pilot light keep popping off. Issac told us we may have a draft in roof. He told us to call a roofing company, left and slammed my front door. Unacceptable and unprofessional! Not happy at all! Owner came out same day after we complained on rough treatment. Owner was helpful hence the 2 stars. He educated us on issue, fixed the problem so we know what was going on. Don't deal with Issac Urbana as he is rude!!! read more

They were quick to respond and very nice however they charged $569 to replace our garbage disposal. Googled online and it was only $120 disposal and he took 30 minutes to install. Very over priced. I will not use them again. read more

I was excited at first because Anthony, the owner, seemed like a really good guy, and he seemed like he would fix the issues I was having with my toilets. When he came, based on the description, without examining anything, he said I need all new toilets. After replacing ALL 4 of my toilets, for the tune of $1950... not cheap... they still were behaving like they had before. AND THEY STOPPED WORKING THREE DAYS AFTER HE INSTALLED THEM!!! He argued with me that it was because my children must have done something to damage the plumbing. Then tried to blame it on the fact I had gone with two slightly less expensive model for my children's bathrooms upstairs... the ONES HE INSTALLED THREE DAYS EARLIER. In this argument, he also accused me of having a "spirit of mistrust."... apparently because he is a Christian and I am a Christian that must mean I should totally trust him with the contents of my home and all of my plumbing. What's up with that?!!! He apologized later for the heated argument, and snaked the toilets on two different occasions. He came a third time when the downstairs toilet (one of the expensive ones) backed up and said he need to go in with a camera and left. When I called him back up, he said it would be $10,000 to fix the pipes under my house! His quote was based all without ever looking at my pipes. And then when I protested the price, he said that he would look with a camera at $350/hour. That's when I told him I would use someone else. I was done with him. Abacus plumbers came and for $300 fixed the problem... Lifeline had used too much seal wax around the base of the toilet when he installed them. Grrrrr.... live and learn. He may be a nice guy... except when you disagree with him... but the best plumber in town... he is not... go with someone you know has been recommended. read more

Had my home inspection on Tuesday and Lifeline plumbing showed up early on Wednesday. Excellent work, excellent explanations, perfect communication and best of all they completed what I needed repaired. So in my book 5 stars is not enough. Well done Life Line plumbing!!! read more

I live in an older home that needed some new toilets. I saw one of Lifeline's trucks on the road. The truck looked nice and new, so I decided to call the number off the truck. I talked with Anthony about needing to replace 3 toilets and described what I wanted. He gave me a few options and I appreciate that he wasn't trying to force the most expensive models. I let him know my approximate budget and he recommended a Western Pottery brand that had an elongated model that I was looking for. He gave me what I believe to be an excellent price. I don't like drawing things out, so I scheduled the installation ASAP. The day of the install I received a phone call to let me know the truck was in route to my house. I was told that they would be there between 8 and 10 and they arrived at a little after 9. So far so good! I met Robert and Johnny at my door. Both men offered smiles and handshakes as they introduced themselves. They had a very clean and professional appearance. They also put on some coverings over their shoes (nice touch) before entering the house. They confirmed my order and asked to see the toilets they were replacing. They took it from there. All the old toilets were seamlessly removed and they handled the disposing of them. As they began installing the new toilets there was an unexpected delay. One of the toilets had small fracture the plumber had detected. Luckily there was an extra toilet that they brought with them. The toilets work very well, and I really like them! Robert asked if I had any other plumbing concerns to ask him about while he was there. I did have him look at an area in the bath that I thought may be leaking water on to the floor. He gladly looked at and quickly caulked the problem area and said that it should fix the problem. It certainly has fixed the issue and at no extra cost to me. Lifeline Plumbing was a very professional, courteous, and enjoyable experience. They listened to my needs and budget and provided me with excellent service and toilets at an excellent value. Thanks Lifeline! Keep up the good work. read more

We had a french drain issue that was causing our pool to not drain. A REAL PERSON answered our call Sunday and she was very knowledgeable. They even offered a solution over the phone that could have saved us money. We instead chose for them to come out which was a good thing because we could not have fixed the issue. Mike was very professional, caring, and meticulous with their work. We will use this company forever! They answer 24/7! read more

I called Lifeline plumbing on a Saturday for a pipe replacement. They came out very quick and were very professional. I highly recommend them. read more

The service was excellent, very Professional , thankful for the Quick and efficient work.!!

Love Lifeline so much, as it's Always difficult to find a plumber you can trust. I had a pretty complicated issue in my home, And they solved it pretty quickly and efficiently. The plumbers they sent and we're very knowledgeable, courteous, and clean!They gave me a great price and stuck to it! Highly recommend it. read more

I requested a free quote to get my garbage disposal replaced. After coming to my house and gave my mom a ridiculous quote (over $500), my mom thank them for the quote and told them she would continue to price the job else were. Then the workers had to notify their supervisor who then asked to talk t, my mom. "Antonio" was very unprofessional and completely rude on the phone because we would not agree on the quoted price. Do not waste your time with people who only want to make money and not care about their customers. My husband found out that The Home Depot sells you the garbage disposal ($100) and can install it for $100. Save time and money and do some research, there are some companies out there trying to take advantage of others. read more

I thought they were a good company , then the shady business practices started: my experience started with them during the Imelda storm for an emergency: the young man Steven came by in a timely manner. He evaluated and pinpointed the issue and got to work. While chatting, he up sold me on some additional work he would do for me that same day. I was delighted. I am a disabled veteran that served 20 years in the military that still works in order to support my family. Money can be tight , but so is my time. I agreed to pay him 1000 dollars on top of the work completed for a new toilet and install. He tried to fix the one I had to no avail. I only agreed to do the work when Steven promised to return and install a sink a P trap in the same bathroom for no additional charge. He wrote the note on his tablet on my invoice and I paid him. Toilet works great. I call to set up the appointment for the sink : and get , oh , I'm sorry Steven is no longer with the company. The young lady I spoke with ( Rose) talks to an owner/manager and then tells me . We will get it done. As promised, no additional fee! I said thank you and set the appointment. The day comes . Another so called owner calls and says , we don't free work! I explained to him that I paid for it before. He says there is nothing on my notes; but I can offer you a half off deal. What a joke, then his appointment setter back tracks and says I never told him this was free. I did go on a tirade and at this point, didn't want these shady people in my house. My suggestion is to please record any promises these guys make and take pictures of invoices or get copies right away. The so called owner basically told me , I don't do sh#@ for free . Well lifeline, you got my money and I got a broken promise. read more

I called Lifeline Plumbing to look at a water leak in my house. They informed me that it should have been a free estimate. When the gentleman came to my house he said that in order to look at the issue and give it a "diagnostic" it would cost us $125. This to me was a very bait and switch situation. The guy said we could pay him $176 instead and he could also fix a toilet we had been having issues with. We were faced with a situation that if we were going to have to pay him something we might as well get some work out of it and had him fix the toilet. The original issue we called them to look at turned out to be a A/C issue all along, so we basically paid him $176 to fix a toilet. The Lifeline worker also was rude to my wife, left his blue shoe covers on the ground at my house, and forgot to close the attic latter and door after finishing. The company did do a follow up call the next day asking our thoughts on their services and we expressed our issues and disappointment.. They said they would "talk" to the employee and that was it. I am not saying that I should have gotten a full refund, but something should have happened in order to keep me as a customer. I will never use this company again. read more

"Cleared and cleaned out storm water drain system." Mike and Ephrian did a fantastic job! Prompt arrival, went right to work, cleared out obstruction for the price quoted. read more

We were very disappointed in the quality of customer service provided by the OWNER of this company. The owner came to our home on a Wednesday to address a leaking bath faucet. He quoted one price and then IMMEDIATELY offered a $100 discount when we questioned the amount. (IMMEDIATELY....did he over charge us from the beginning?) He took the faucet apart and stopped the leak. However, he did not have the replacement piece on hand and said he would return on Friday to finish the job. After several phone calls on Friday and Saturday he finally sent another plumber out on SUNDAY to finish the job. The new plumber said there would be an additional charge for the replacement part. We questioned this charge as we made payment on Wednesday and assumed it was in full. The plumber then phoned the owner who told him to leave our house and fire us as customers! How unprofessional is that! He was three days late in completing the work, charged us more than he originally quoted and then threatened to FIRE us as customers. Questionable pricing practices, poor customer service and unprofessional leadership. PS. We used Lifeline about a year ago and were very pleased with the service and had referred others to them. We'll be looking for another plumber moving forward. read more

Very expensive. took 30 mins and charged $270 after discounts. Basically duped me in to thinking the job was tougher and riskier and tried to push me in to buying new equipment and pay double. Not happy! read more

I had received a recommendation to use Cy-fair Plumbing (http://www.cy-fairplumbing.com/) but the number of the website is for Lifeline. The website shows a guy and his family, trying to make a living. It turns out that Cy-Fair Plumbing was bought by Lifeline and everything you fear about service companies who take advantage of people are a reality. There are enough negative comments on this boards that are identical to my experience that no one should be using these guys. read more

I needed a shower valve replaced. I created a hole in the wall and purchased the new valve and cover. All was ready to go when the plumber and helper arrived. They finished in exactly 1 hour and we negotiated a fair price. Both the plumber were very courteous and professional. Good job. read more

First time using this firm and they have earned my return business and referrals. Isaac was the licensed plumber who managed our issues and did an exceptional job. What we thought was a small problem turned out to be a major repair. Isaac was quick, honest and did an outstanding job. read more

Turned on our sprinkler system the afternoon before our house inspection only to find out the valves had cracked (our fault) and water was spraying everywhere. Lifeline came out that night and replaced the parts. Our sprinkler system passed inspection with no problem. Lifeline saved the day for us. read more

CHARGED WAY TOO MUCH for service other reputable companies would have done for much less. The so called "master plumber" used scare tactics on us to rush our decision to use them. He bad mouthed John Moore and other reputable companies... he insisted time was of the essence and the repair needed to be made by the next day or the issue would become worse and more costly. We were under a time crunch and trusted what he said... BIG MISTAKE. Unfortunately, we succumbed to his tactics, $7200 later paid for a service we could have paid a couple of thousand less for... Later when we were no longer under a time crunch we called out two other providers to check the work done and were told what their companies charge... needless to say we were DISGUSTED WITH LIFELINE PLUMBING. read more

P J.09/26/2014 This company is no longer Cy-F... This company is no longer Cy-Fair Plumbing it is now Life-Line plumbing. Different owner. I called them to remove a instant hot water unit that was not working. Free estimate. I asked Mike how much to remove the unit. He said the standard trip charge which is $189.( Very high) Look for someone who charges less. Also ask a lot of questions. Like what is involved, how long will it take. I agreed to the job without asking these questions. It took him 3 min. to remove the unit. Turned the valve off, pulled 3 plugs and took it off using only his fingers and a flashlight. For that he charged the full charge. He could have said you don't need a plumber and told me what to do. But instead he took advantage knowing that was all that was necessary. So just BEWARE. He had no problem doing this and his co-worker was smiling the whole time. The owner did offer to reduce the price by $64. I declined because I still thought that was wrong. So instead of goodwill for their business they got this review AND I learned an expensive lesson. read more

the worst service i ever see... i called them to come fix my sink in the kitchen , they send some one to fix it , first of all he told me i need $150 befor any thing and he said he need to drain some liquid in the pipes and thats should fix it which is total include it $214.00 and he said wait until the second day it should work , i did what he said , and it didn't fix it and they have to come again the second day and they going to charge me $189.00, i call another company they came it took them 25 mnts they fix it they charge me $60 he was very nice guy , i don't recommend thease people , if you want to waste your money without service call them , don't recommend this company , read more

Very dishonest people. They checked the place and told the leak is pretty massive and they have to replace the shut off valve and have to solder and replace the weights for the faucets. They went to get the supplies and came back and fixed the leak in less than 15 minutes and did not do anything as diagnosed. They charged me way too much for 15 minutes of work and they just replaced a valve and nothing else.I would not recommend these folks at all and they should not be in the business to dupe people. I am going to dispute the amount. read more