Outstanding ppl doing a loveless job. They have towed every car I own once or twice. All need to remember these folks where told what car to tow in most cases they didn't pick you. All my cars towed and they never damaged anything. Here at Ashli Oaks in Denton they pick who gets towed and who they will harass. Not the tow company. If you talk to the ppl at the impound yard respectfully they will treat as such and will work with you. The owner himself told me had made enough off of me and worked with me. You don't see that anywhere anymore. Bless You Folks read more

this is a joke of a company. plan to report to BBB. called to get my car picked up. refused to schedule an appointment. said I had to call once in parking lot with a tow truck. then told me they had up to an hour to be there even though the tow truck isnt able to wait an hour. THEN they offered me an appointment after we already were there with the tow truck. then when I questioned them on why they wouldn't schedule an appointment to begin with, they kept HANGING UP ON ME and even told me they would BLOCK ME after I kept questioning them. The place that has MY CAR is saying they're going to BLOCK ME? I'm at a loss of words but will be doing everything in my power to shut this company down. Disgusting scammers. read more

My friend's car was towed, and the other three vehicles out of our group were not. There is no signage on the property to designate guest or visitor parking at the apartment complex we were visiting. I pulled up the Tow Companies TDLR license registration for both the towing and vehicle storage facility side and they do not have the required TDLR fee schedule on file with TDLR that they have posted on their wall. Per Texas State Code and TDLR they have to have a submitted fee schedule that matches what they have on file with TDLR posted in their place of business. They have not given a fee schedule to TDLR so that's two violations both license numbers show now fee schedule. They charged my friend for 2 days of storage when we took him to pick up his car within four hours of it being towed. VSF's cannot charge for more than one day of storage fees if they have a non consent towed vehicle stored for less than 12 hours. That is another violation. We provided state code and law for the state of Texas and the management refused to allow the window cashier to release the car until the towing/storage fees were paid. The website link they have on their receipt that tells which precint to go to to file a dispute for the towing, does not work, that's another TDLR violation. If you have read this and been towed be sure to ask them for all information and keep your records to file a complaint with TDLR and file a dispute with the local Justice of the Peace. If you have questions send me an email thomas.baxley@myglobalea.com Please post here a review that outlines the facts of your experience with this company. Also file complaints if they have not updated their information. This is as of 09/23/2022 at 8:55 pm. read more

Texas Impound Services - Shows no fee schedule on file for the Towing Company - Towing Near Me - Denton, Texas

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Horrible horrible service. My car got towed from an apartment complex on the border of Carrollton and Lewisville and was taken all the way to Denton. I picked up my car the same day 8/09 and had to pay $299.00 . They only accept cash or American Express which is STUPID. PLUS, they Damaged my car!!! I've been calling every two days since 08/09 about fixing my vehicle and all they say is "someone will contact you". I guess they like lawyers to get involved. RIDICULOUS -100 stars from me. read more

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Driver saw us approach, waving and calling out, as he left the parking lot with my vehicle after he removed it from a handicapped parking spot. Rather than stopping to allow us to pay the "drop fee" as required by law, driver sped up and fled like a fugitive, tearing through a parking with my vehicle in tow. Deeply unethical, predatory, and nasty organization. read more

At a minimum, this is a fleecing dishonest business riding the legal line to make easy money. Car was towed from the Alamo Drafthouse movie theater parking lot after having to leave it there overnight after seeing a movie. $200 later, I picked up my car after being towed for "overnight" parking. This is a huge lot with a very small sign that no one would think to read nor says anything about overnight parking. See photo read more

Texas Impound Services - Towing Near Me - Denton, Texas

I was parked in a Hanidcap spot and have a handicap sign....well with the Texas heat it literally falls of the mirror all the time. They said they didn't see it and still towed my vehicle, I told them when I get there I can literally show you my handicap sign that's in the vehicle and you will see where it's taped so that it doesn't fall . Ummmm nope still had to pay $300 to get my car. not Cool and totally not understandable! read more

My car was wrongfully towed from a friend's apartment complex. We went to pay for the tow and they wanted over $350. They violated many TDLR codes. I am so dissatisfied with their service and with the manager Gary, read more

This is the most predatory towing service I've ever seen. Doesn't matter if they say they are doing their job when you talk to them on the phone; they're not. They're vultures who got so many bad reviews on google from poor service, they had to delist. Dealing with them is a nightmare, and you should avoid any lot or apartment complex that uses them. They also lied over the phone on multiple occasions so they could charge an extra day. Do not wait if you get towed by them; get your car immediately so they don't overcharge you for a predatory service. read more

This establishment is unethical and running a racket. Watched me park my truck and waited till I walked off and towed it. New to the area and dark parked to run in and grab a pizza came back out 3 minutes later truck was gone. Also I always park with my e brake and he drug my truck. I'm going to court and filing with my local state representative over unethical practices of business. Write your state representative as well as state senator on unethical practices. This is the only way to get them shut down! Believe me I've gotten a business shut down before and this is the way folks! Go to BBB as well and leave a detailed complaint! Also go to city hall and write the mayor if not demand to speak to the mayor! They are allowing this this unethical business to continue with these practices and it has to stop! Do not file through TDLR! That is what they want you to do! That is a state entity that will rule in their favor making it hard to continue. Only leave yelp reviews, write both state rep and senator as well as BBB. This is the way will get these people shut down. read more

Texas Impound Services - Front tires that are locked by ebrake. Why is their dirt all the way around? It was drug - Towing Near Me - Denton, Texas

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Impound lot. Need I say more? Shall we? Hard to find. Bad vibes. Predatory. Shady. Sketchy. Evil.

my brothers truck got towed at our apartment complex when we have a fucking parking permit! I hate this towing company. They don't care about damages of your car. You guys need to fucking look better dumb fucks! the worst business and job you can have I feel sorry for you. read more

My gf's car was parked outside of her apartment. This towing company towed it for no reason. That's right... NO REASON. They claim she had no parking permit. There are no permits required in her apartment complex. This towing company Is the most incompetent, unprofessional, inconvenient, and disrespectful Company on the planet. If you don't believe me read the rest of the reviews. Just because they're licensed doesn't give them the right to tow any car at any time that they want to. They should be fined , shut down and put out of business. Every single location with this name. read more

The location in Denton Texas was completely disgusting. When we walked in the lady didn't even acknowledge us. We had to wait for 5 minutes for her to even ask us what we needed. Upon hearing what the fee was going to be to get our car back I was understandably upset. I told the lady that we would be looking at the vehicle very closely to ensure there was no damage. She had an attitude with me and started using profanity. Absolutely unprofessional and I'm almost positive they can find someone else with some sort of compassion and customer service skills. read more

These people are crooked as all hell and need to be reported.. my car was towed early this morning and when i went to pick it up they had broken my door latch and the door wouldn't shut.. i talked to one of the drivers and he said there was no reason to be inside of my vehicle. But they clearly were in it.. so $300 later for no apparent reason i have my car back and a broken door... beware of these lying dishonest pieces of crap people like these... not even man enough to own up to their mistakes and we trust them to help us?! read more

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This people are awful. I am friends with many of the tow truck drivers in Denton, and all of them hate Texas Impound. Say they give tow truck drivers a bad name, because they do. They towed me twice in one week (I'll say, one was warranted, it was a mistake on my part not seeing where I was supposed to park), but the other one was completely unwarranted. When I went to pick up my car the second time, they said to me "Thanks for helping us pay for our new truck." Miserable, rude, no customer service skills, awful human beings. They have an F from the BBB, which says a lot about the apartments/businesses willing to do business with them. And, they charge the most out of any tow truck companies in Denton. Scavengers. read more

Very clean inside, employees are seemingly nice as well. The tow truckers do a good job as well making sure there's enough spots for me to park at my apartment. Keep up the good work! read more

This business is towing and storing vehicles illegally. They are available for impounding a vehicle but not available for release. This is illegal under state law: https://www.tdlr.texas.gov/towing/towing.htm To maintain their license they must be available 24/7 to release a vehicle within the hour. Please file a complaint on them if you have your vehicle towed and they won't release it. They give other tow services/ tow operators like me a bad name. https://www.tdlr.texas.gov/complaints/ComplaintForm.aspx?strRadiobutton=Vehicle%20Towing To take advantage of people in a time like this is lowest of the low. I hope they read this and know in their hearts they are scum. Too lazy to do honest work? read more

Two months ago they illegally towed my girlfriends' car when it was on the app registered. When we went to get it back we had to wait nearly 30 minutes till someone decided to help us. The lady at the front desk was super rude, really didn't want to help us, and kept rolling her eyes at my girlfriend. The last thing she said to us was "I hope it doesn't happen again" rather than a real apology. Today I was driving out of my complex and I saw this truck getting towed when it was very obvious that they were moving furniture (truck was in a handicap spot and hazards on with a couch in the back) the tow guy was very rude and blocked the entire front gate entrance to tow it. Then the owner came out and was super confused while moving another couch. The owner of the truck getting towed was trying to explain to the tow truck guy that it was temporary but the tow guy was giving him a hard time about giving his truck back. When it was obvious the tow truck guy was in the wrong. All while the tow truck driver had at least 6 cars blocked at the gates and took forever to put the truck down and move. This is honestly the biggest scammed company I have seen. read more

Texas Impound Services - Towing Near Me - Denton, Texas

These assholes literally just go around driving by my apartment, CastleRock, every 30 minutes or so hoping to tow someone's car even if the permit expired only a few minutes prior. Not to mention the fact that most of the time they are towing the cars of students. These are the worst types of people and only profit off the misfortune of others. They are also very careless when towing and will literally damage the car. Hopefully they go out of business. read more

Fuck y'all. I'm tired of the almost predatory towing. I hate seeing that tow truck waiting in the parking lot next to my complex waiting to tow someone. It's like y'all get off to towing. My girlfriend has been living with me until we move on the 27th and she's been towed 4 times because sometimes the damn app won't let her register her car again. Also the time before yesterday's tow the driver of the tow truck most likely stole things from her car. Her things were scattered all over her seat and she was missing her windshield cover and her charger. Don't y'all make enough from towing us to buy your own shit? read more

Don't ever use this towing company (if you have a choice)! Along with all the other horrible reviews, I can agree they don't care about you or your property. My car was substantially damaged after being towed and wouldn't you know nobody wants to talk to me to get it fixed. I don't know how these people are still in business especially after reading all the reviews! read more

I am writing to file a formal complaint against Texas Impound Services, LLC for "price gouging," unethical business practices, (i.e., changing the charges quoted on my receipt to hide costs,) and poor customer service. Texas Impound Services, LLC charged me $506.60 - over $400 of which was just for towing, for what the officer on duty told me he felt was a standard tow, because my vehicle was on the side of the road near where a tractor trailer got stuck in a ditch during the recent snowstorms this past week. Pep Boy's towing company, who I lined up to tow my vehicle, was only going to charge me $60.00 - regardless of the difficulty of the tow. In addition, I believe that Texas Impound Services, LLC strung me along adding to the number of days my car was in storage. When I told them that I felt I was over charged, they told me that instead of charging me one day as a storage fee they were going to change their mind and charged me three days ! ... even though my car was there for less than 48 hours. For the record when I checked Texas Impound Services, LLC's online reviews, I found the following: 1. They have an "F" rating with the BBB, with 20 registered complaints, including 9 complaints in the last 12 months; and after I file my complaint later today that will make 21 BBB complaints, with 10 complaints in the last 12 months; 2. According to Womply.comwhich accumulates Internet Reviews, Texas Impound Services, LLC has 454 reviews with an overall rating of 1.5; 3. Moreover, there was a post online that indicated that they have been served with 17 lawsuits for illegal towing practices ! [Reference: texastowingcompliance.com;] and 4. Their own employees gave them a rating of only 1.8 rating on Indeed.com, in large part, because of poor management and lack of organization. As a taxpayer in Denton, I hope that the City of Denton takes - or will start taking -- into consideration these evaluations - along with this complaint - when it directs towing service work to the different companies with which it contracts. See my BBB complaint for the full details ! read more

Had my truck towed from Nottingham Woodlands (another sub-par) business. Not only did I pay IN FULL for my vehicle upon arrival, they LOST my transmission linkage and had me wait OUTSIDE in the rain for a solid half hour while one of the brain-dead tow drivers came to fix it. An hour passes - the tow truck driver shows up and DOESNT HAVE THE LINKAGE. I wait a day for them to fix their mistake and all they could do was give me a rental with a quarter tank of gas. This place is laughably miserable, from the work ethic to customer support. The young woman working up front was the only thing holding me back from getting into legal disputes with these people. Pathetic. read more

Completely trash in every way, the employees are horrible with a disrespectful attitude. Predatory towing practices of waiting in apt complex's in the visitor section waiting for your timer to hit 0 on the unnecessary app to sign into a "visitor parking". Also turns out there's a limit on the app on how many times you can visit someone in a week, you get 3 days a week to visit someone, so if you're trying to visit a loved one or friend you better make sure to not exceed 3 days a week (even if you go over for 10 minutes in a day) or they'll tow you and make you make $200 bc sucks for you. Their solution is "to go park on the street or a business near by where even there you may get towed and still come and see us" unAmerican & straight up unjust read more

My girlfriends car was wrongfully towed despite the fact she was parked in her designated parking. They hung up on me, twice and Maggie did not seem to budge at all from her narrative, claiming there was no parking sticker. When i asked to speak to management, she said there was no one in the office. They refused to bring back the vehicle , since we have no form of transportation. She raised her voice after the third phone call very aggressively and hung up on me for the second time. Very rude and unhelpful. read more

Our car was towed by our apartment complex, and the towing company was wonderful to work with! The man we spoke with at the window was very kind, and worked with us through the process. read more

This is an unethical, horrible towing company that will tow cars that are registered. They have towed me FOUR times in one school year. They have no regard for a moral compass and prey on poor college students. 0 STARS IF POSSIBLE read more

I came to visit my friend and his wife whom I rarely see, before Thanksgiving. Arrived at 7 pm and was leaving by 11 pm to drive home which is almost and hour and a half drive just to find out my car was towed. We didn't understand why they came and didn't leave a warning or slip or anything. My friends said their neighbors and those across have had cars with no signs or anything for DAYS and nothing happens to them. I am here for not even half a day. Just a few hours!!! And my car gets towed unjustly. I called this company and a lady answered the phone and told me that I parked in the wrong spot when I told her I was visiting AND I wasn't in a reserved spot. She then says I have to wait until the next morning because I couldn't go at that moment. She tells me it was going to cost me $188.33 I repeated it back to her and she confirmed more than once the total. I call this morning and another lady answers and I explain again the situation and she tells me the price is over $300!! I'm being charged because of a few hours more or because the lady told me wrong. At this point I don't know what's wrong with these people. I was wronged and will update this later when my issue gets resolved. read more

This is probably the most unprofessional company I have ever come into contact with. Clark the owner is a waste of space and I hope when he dies so does his business. They towed my boyfriend car within the three minutes it took for him to give me his license plate number. Nancy is a rude and incompetent receptionist. This place is extremely racist and bigoted. The customer service I got compared to other customers was greatly different. When I got to the desk, I receive nothing but attitude as if I was the one who arbitrarily told there vehicle read more

Horrible experience with this towing company. 2 of my friends and I all got our cars towed from an apartment complex (which was completely unwarranted). I understand that they're on contract with these complexes, but we watched as they took our cars away and they did not give us a chance to move them or keep them from towing. They prey on college students, thanks for taking my paycheck and keeping me from eating for the next 2 weeks! read more

This is the worst place ever. Towed my boyfriends car into a blocked space and had to wait for a tow truck to come when there is one on sight but the owner is sexist and won't they the female move the other car out of the way. Rude and sexist. 0 stars if I could. read more

This towing company preys on college students. It sits in the parking lot of The Arch and waits for someone to park. My daughters phone was dead she parked in visitor parking and in the 5 minutes it took for her to walk to her friends apartment to register her they towed her car. Then charged her $188 dollars. That's more then if you have a flat. I would encourage everyone not to use them for anything. They are bottom feeders stalking parking lots and towing cars for profit. What kind of morals does this company have? They defiantly are not honest. read more

Using this tow company exposes you to legal liability as a business. They tow cars during lockdown, not giving an option to retrieve the car until they choose to open, racking up thousands of dollars. They also tow utility vehicles out on emergency maintenance calls. Once the courts reopen, there will be a class action lawsuit by from large utility companies and private individuals, and the will declare bankruptcy. The owners of the vehicle will then go after you. Use one of the many other providers and save yourself the unneeded legal risk. read more

My vehicle was towed here after an accident. When we went to get our belongings we found the inside had been searched and items were taken.

How can people work and do business with a company like this. My son had a notice from his leasing office that clearly stated the towing company would be giving warnings if a permit was not displayed before towing. They towed his car and the Impound service says "we never give warnings it's $322.03 to get the car." no if an or buts about it. No company that want to provide their clients decent customer service should employ this company to do their work!!! read more

My complaint is much different than the others I've seen. I live in an apartment complex with 14 units and 13 parking spaces. There has been a consistent issue with people parking here, either as visitors or UNT students, who don't live here. I have been forced to park on the street several times even though my complex has a deal with this company to tow unregistered vehicles. All I want to do is park in my own lot and according to Scott Brown, this is the company responsible for making sure that happens. It is very frustrating. read more

The have a lot of little hidden fees. As soon as it gets to the yard the tack on an extra $20 then say its +$20 every day it stays but they put the first fee on at 12 hours. Not 24 hours and say thats how it is. The staff is rude and ready for an argument. They tow cars unsafely and they are not good at being clean on information. Good luck if you have to deal with them. read more

Not only does this business have no regard for anyone else's property, they also can't seem to do their job right! Many other reviews have made statements about them breaking or messing up their car and I'll say, if your car is towed by these people, expect damages. After being towed, they not only made us wait outside for one of their Neanderthal tow truck drivers, they lost the transmission connection and made us pay full price. Their app "ApartmentParking" is also a mess, half the time it glitches out so you can't add a car or, even with it saying there's a "three day limit", says the car has been parked there for too long after only being 24hrs. If you ever have to have an experience with these bottom of the barrel lowlifes, make sure you check your car in full before even leaving the lot. read more

Went to get a towed car. The lady at the desk was nice enough, but dead named our friend in front of us. It was obviously a dead name, and we did not want to hear it. He did not want us to know it. DO NOT DEAD NAME PEOPLE read more