Broke down and needed to be towed , I Was told he would call back with price and never called back .read more

Frank was excellent in assisting with towing our car and on time price was reasonable excellent…read moreservice would recommend.

I put in a Roadside Request thru State Farm to get the car towed from my house to the shop. The app…read moretold me 55-85min. I called the company and asked if they could call me when they are close so I can go home, being that I am at work. I stay close to my job and I can get there quickly. The rep tells me, he cannot promise that because they are busy. Ok, so at the 85min mark I decided to go to the house and wait. I waited an additional 35min, when I called Mr. Tow rep he said oh it will be another 45-60min. I asked why did the app give me a different time? He said oh they just give times but they are not accurate. I said how is that great customer service. If I were stranded waiting for 85min is already long, then you want me to wait AN ADDITIONAL 60MIN!!!!!! He said well maybe you need to call a company who can work at your convenience. WHAT!!!! I wasn't looking for convenience...I was looking for ACCURACY AND CUSTOMER SERVICE

Had one wheel of my car stuck in a partial ditch. Made it clear I wanted a quote bc I didn't want…read moreto be charged something I couldn't afford upon arrival was quoted $95. Driver showed up in a personal truck tied the strap on and pulled my car out. Took less than 2 min. I asked him how much. He tells me $200. Not even near what I was quoted. He went back and forth telling me I talked to someone else while I know exactly what number I called. No tow truck was used. I was completely fine with paying $95 but was taken advantage of and over charged. He ended up going down to $165. Don't waste your time using this company, call someone else that will honor the price they quoted or atleast generally close. While there was barely any labor involved it was not worth $165. Will not be using them ever again.

TERRIBLE CUSTOMER SERVICE AND EXTREMELY UNPROFESSIONAL we…read morecalled after our car stopped running and stopped cranking asking for a tow after telling them this they asked for our location there were no landmarks or businesses near but we were on the access road off the highway we told them what exit and they jus hung up DO NOT CALL THESE PEOPLE THEY WILL NOT HELP YOU

First of all the price was originally $150 to tow a small sports car perhaps 6 miles the most. then…read morewhen he said I could pay with credit card but he would charge me a percentage to use my credit card I said never mind. So then he suggested Zelle and then told me it would be an additional 10 fee for me to use Zelle! it's free why the hell did I have to pay a $10 fee, but he assured me that he could be there in 10 minutes to pick up the car. 40 minutes later he shows up. oh and to go an additional two miles he charged me $40 more! what a POS! Talk about taking advantage of two women that are trying to get roadside assistance due to a flat tire! I will never use these jerks again. The driver's name was Omar Ahmad and in my book he's a crook. i was not the one who called them my friend did and I just obliged him because we needed the car picked up before it got towed by the city which would most likely have been a lot cheaper! DO NOT USE THIS COMPANY AND THEY JUST CONVENIENTLY DO NOT HAVE A GOOGLE PAGE TO LEAVE THEM THE SHITTY REVIEWS THEY DESERVE. Stay away from these crooks! im disgusted that I had to be in the position I was in with no choice but to use his crappy service. Shame on you Omar! Karma...that's all I have to say.

Mohammed was really nice and helpful to me when I was down and needing help with my car. He offered…read morehelp with a mechanic and even made me comfortable and gave me a ride home with my vehicle. I recommend him for your towing needs and appreciate his positive attitude and energy especially at a time of car trouble. Thank you again for the great customer service and have a great day!

Mark is more knowledgeable about car industry than auto zone and planet ford put together. This…read moreguys gets it done, and didn't ask for more money when I needed him to re-jump my car a second time, and he followed me to make sure my car wouldn't stall. Honest and high integrity gentleman. Very rare to find someone in this industry like Mark and I truly mean that. If you are in Dallas and need a tow or jump start this is your guy, trust. - Dallas Resident AMLI Fountain Place

My insurance arranged my tow with UNIQUE ROADSIDE LLC. I…read morewaited, 2.5 hours. the numbers I was texted did not work. i finally got a working number. The guy I spone to said my origional guy bailed on me and he was dispatching someone else. Somehow, that guy ended up at Rockwall. I am in Garland. Just a few minutes later my phone rings and it is Raph asking for my location. He gets a little turned around but is really close so my husband and I met him to bring him to where the wrecked car is at. he waisted not a single second more of my time. He loaded up my car. He followed up texting me the name of the person at the collision repair shop he left my keys with. excellent follow through. so the stars aren't really for UNIQUE ROADSIDE LLC so much as it is for Raph. Thank you!!

Falcon Towing came to my rescue when 2 other tow companies left me in the lurch. I needed to get…read moremy car to the shop by 6p. I called at 4:30 and they were at my house in less than 30 min. Very professional and friendly. Highly recommend!

Pantusa was the provider my insurance called to get my car towed out of the impound lot and also…read moreended up being the provider to tow my car to the shop. Jedi was the one who came to drop my car off and he did it super quickly and professionally! I asked him to park the car alongside the curve of the culdesac, which was a bit of a tight squeeze for the tow truck but he managed to get it done. On the way to the shop, the first tow truck contacted by my insurance wasn't able to tow the car and recommended that we call the insurance and have them send out someone with proper equipment, and sure enough they send Pantusa. I didn't catch the guy who came out this time but he was super patient and slowly and carefully maneuvered my car onto the flatbed with no issues!

Was driving from San Diego to Dallas and my Model X started having problems in Van Horn, TX, about…read more2 hours outside of El Paso. Tesla dispatched Pantusa at about 10pm to come tow my car back to the closest service center, which was back in El Paso. Shortly after hanging up with Tesla I received a call from Charles, the tow truck driver, letting me know he was dispatched, that he was coming from El Paso, and he'd let me know when he was close. I've a towing company a couple times in my life and never had that happen, it was comforting to get the communication. He text me when he was about 10 minutes out to let me know, which was now almost midnight. When he arrived he took pictures all around the car, including the underside, and sent them to me so I also had them. I can't tell you how much I appreciated that since the prior time I had my X towed they did damage to the wheel and underside of the car. He clearly was familiar with towing the model X and knew where and how to pull onto the flatbed, and was very carful when doing so. Since it was very late by the time we got back to El Paso, he offered to take me to the hotel before dropping off the car at the service center. Overall, I was dealing with crappy situation but I really appreciated that Charles was friendly, communicative, attentive to details, and very competent in what he does, which helped lessen the stress of the situation. Thanks Charles.

Was charged an extra $100 for forcing my car out of park. Upon arrival to dealership, mechanic…read morestated the park actuator was broken, which was presumably caused by towing, costing me an extra $1000, when all that was originally was needed was a new battery to fix my problem. The towing company denied the action that they charged me for, but refused to refund it and proceeded to yell at me for simply asking for their certificate of insurance, which they refused to provide.

Everyone from the dispatcher all the way to the guys who picked my vehicle up was kind,…read morecommunicated well, prompt, & got the job done quickly. Another company left me waiting on an appointment we scheduled & never showed up. Eastlake was right on time & cost less than I was quoted from the first company.

Very professional towing service. They arrived quickly and got my car towed fast. I would…read moredefinitely use them again.