Buyer beware, we had an absolute nightmare experience with Wordy Thompson.
We had all the windows replaced the first week of April in our rental in preparation for sale. This was the promise and I quote: "The price quoted below includes the factory ordered windows, shipping to Austin, delivery to [house], sales taxes, installation, both labor and installation supplies, clean up and haul off of all of the debris we create."
They broke a window on install, have the wrong glass in two of our window, cracked our siding on one install, one window falls down when you open it and many of the screens don't fit. We communicated the issues and were told it would be a week to replace the window they broke.
We waited and waited thinking this guy is just a little disorganized, but has good intentions. Yeah, no!
It is May 25th and absolutely no progress has been made. We cleaned up all the broken glass inside and outside of the house. I have personally reached out the ABC supply to request the someone come out to fix the window that falls. Wordy seems incapable of much except excuses. He will give you every excuse in the book about why it's not happening and tell you what he thinks you want to hear. "It's a priority, "Next week" is his favorite line, others include "hasn't arrived yet at the factory, installer can't, and don't have the proper tools. "
The last straw was he showed up yesterday with the promise of getting some of the work done (2 months later) waited around for 45 minutes for the installer to show meanwhile he did nothing (no clean up, no putting up screens, nothing). He talked about some holes plugs and had a lock in his hand that had nothing to do with this project. He didn't even remember what needed to be done nor bother to bring the email in which I listed what needed to be done. He didn't wear his glasses so he couldn't see the screws (or another excuse). What?! You show up to work without your glasses?! He then tells me his installer drove by without the tools to do the work. Did the installer not know what work he was supposed to do? Another excuse? Finally, Wordy promises that "he will show and do the work himself if that's what it takes" all while standing around doing anything for the 45 minutes. That seems unlikely! Unbelievable!! This guy is either completely incompetent or grossly negligent. I will be reporting him to BBB, but meanwhile stay far away from Wordy Thompson unless you want your money and time wasted. read more