We dispute Avis's $250 cleaning fee. Our family of four adults does not smoke or eat in vehicles…read more Due to severe historic flooding in San Antonio that week, we used the car very minimally. It was returned fully fueled and in the same clean condition as we received. The Avis employee who accepted the vehicle made no mention of any cleaning issue and provided no inspection or documentation showing the vehicle was dirty or damaged. We believe this charge is unjustified and request that the $250 fee be removed. Two other people in our group also rented from Avis and also received bogus cleaning fees. We are escalating these charges with credit card company. I've never had a problem before with any rental car company. This is ridiculous. We rented based on Costco's recommendation. That was mistake.

Minus Stars. Tear the whole location down. They are…read moreuseless at this location. 2 vans, 4 SUV's, 3 sedans at lot. Made reservation 30 days ahead. Received also worthless AVis e Mails wed & friday confirming sat pick up. Entered all the info the app already has for us day before res as requested by the idiots at this site. Arrived 30 min before closing. "We called you an hour ago". We have no cars for YOU. Avis Preferred for 30 years. Worthless customer service here. If you want a car, look elsewhere. Minus Stars. Avis needs to eliminate this useless franchise. DO NOT RENT FROM THIS LOCATION: Austin Downtown,A4X 1104 N I-35 , (at 11th St). No No No. HERTZ right nearby & were happy to assist. Rest of these "wonderful" posts for these idiots at this flim flam location are quite untrue. GO Elsewhere.

I got into an accident and needed a replacement vehicle for over a month. My insurance company set…read moreme up with this location of Hertz. I took an Uber there and arrived just at 8:00 when they opened (I needed to get to work) and I was immediately greeted by a friendly face of an employee there. They were super helpful and kind and got me all set up with a nicely maintained, clean car within 20 minutes. As I was waiting, I witnessed several interactions with the employees and customers and they were knowledgeable, professional and kind. One of the employees was training the other and they both still had time to get everyone taken care of quickly. I'm a recruiter so I notice these things and I'll admit it- I was really tempted to try and recruit these two! Today I called because I needed to extend my rental and again received the kind, knowledgeable, courteous service I received when I first went in. Of course I hope I don't need a rental again anytime soon but if I do, I'll be going to this Hertz location.

super sketchy place indoors and outdoors. lots of homeless in this specific location and open drug…read moreuse outside. i was charged an extra $300 for 3 days that i was not using the car. the employees decided not to check the key return and did not want to respond.

My company uses this enterprise location often, and they are phenomenal! Always great customer…read moreservice and when issues arise with customers having late returns, they are quick to resolve. They have overnight returns which is always a plus! Big shoutout to Anderson and Alex, I have been working with both of them since I began with the company, and I am continually blown away by their initiative, positive attitudes- especially under pressure- and seamless operation. I HIGHLY recommend this location if you're looking for a quick, low stress rental experience!

They never answer the phone and half the time they call me 30 mins before my reservation time to…read moresay they don't have my car. But when they do have my car it's all good, standard enterprise.

Really smooth experience on short notice - Evan was super helpful and made it a great and easy…read moreprocess.

I went to enterprise after getting in a car accident to get a rental car that ussa covers I go in…read moreand they are about to give me the keys and tell me that I need to pay a $50 deposit fee I'm thinking cool whatever until I'm told I can't pay it with a debit card the employee I was working with was so rude and had zero solutions that is the dumbest shit I've ever heard I can't pay with a debit card unless it has my name on it I tell them they can call my bank or I can to confirm its mine I provided them with every other document needed to get the car but on top of that they were so rude I'd never in a million years hire the workers I saw in there 0 out 0 they need to add a 0 star option for this location

From the moment I walked on the bus to the last I was surprised by the high level of attention and…read morecare. It truly is like a private jet on wheels. I was able to get some work done on the table and lunch was tasty. Plenty of refreshments to go around.

Terrific experience on trip from Austin to Houston; bus was on time and very comfortable trip. Bus…read morewas very clean and attendant Jordyn was very polite, courteous and professional. The meal served (I selected a sandwich) was proper temperature. Snacks and soft drinks were offered regularly. Bus driver was attentive and kept his eyes on the road; I could see from the mirror.

Bret was so amazing and accommodating!! We needed a car with 4 wheel drive to get to a friend's…read morehouse on the river... beautiful place, but 45 minutes off the highway on dirt roads with some pretty treacherous hills that my little Toyota Corolla would not be able to handle. We came to him about a week in advance with our predicament and he let us know that this would be a bit of a unicorn to find in Texas. Still, he offered to put a call out to each of the local Avis locations in case something showed up. After scouring inventory, Bret located a suitable vehicle just in time! We had a blast with our friends at the river and we literally couldn't have done it without him. Thanks again, Bret!

Well done Enterprise team. All promises delivered timely and I appreciate the courtesy ride. The…read moreupgrade was very nice. Malik, Sam and Randal provided stellar customer service! Highly recommend!

I rented a car, overpriced because it was nascar week in Austin and hard to get a vehicle…read more However I encountered a malfunction with wipers when it started to rain. I was already more than half way to Dallas and on my way to Indiana. Couldn't get through to enterprise office I rented from. Then called roadside which was extremely unhelpful. Finally I got to waxahachie where the manager was awesome. They traded my vehicle even though roadside did Not set it up and they said they would. The manager here saved the day. When I finally got In touch with Austin they said they would give me a two day credit which I never got. I got to Sacramento a month later and they wouldn't honor any credit they said Austin never out it on my account. Crap I should have to deal with. Be nice if I got my two day credit

If I could give Zipcar a negative star review I would. My son tried to rent a car from them as a…read moreyoung driver. We called when one of the cars we reserved looked like it had been in an accident. We switched to another car but they charged us for BOTH. The actual charges were THREE TIMES what they should have been. Then to add insult to injury, I just found a $9 monthly charge for a "membership" fee. They of course will not issue any kind of refund. THIS COMPANY IS A SCAM. BEWARE. Don't use them. Customer Service is rude and doesn't care at all.

Its a total SCAM, even before showing you the cost they charge your card. Then noone replies to…read moreyour messages

Budget Rental on Burnet is my go to car rental agency! Upfront, easy, and plenty of well maintain…read morecar rentals. Their website is reliable and current! After striking out at two different agencies then finding a car on line, paying for it , taking a rideshare to the agency then being told NO cars here or anywhere! I thought I'd call one more place , Budget. I was told by Niclolas, "YES , what kind of car do you want? YES, I'm looking at the cars right now. " I highly recommend Budget and the superior professional service from Niclolas! Thanks for making it easy!

Some context: I arrived at the Austin airport on Thanksgiving after a red eye. The Budget counter…read morewas closed, and I was redirected to Avis. They gave me an electric car because it was the only car they had available, even though I had a reservation for something else. I told them how uncomfortable I was driving the car - I'd never driven an electric car, I didn't know how to charge it, there was no charger where I was going, etc. Plus I was driving to a farm the next morning - I knew the car wouldn't make it. But it was my only option, and they said I could swap the car the next day for something more practical. So I took it. I mean, I hadn't slept in like 24 hours, and I just wanted to get to my destination so I could shower and rest before leaving for Thanksgiving lunch. I didn't know how little it was charged until I started driving - I would barely make it to my 1st stop. It only had 14% charge. I managed to get to a Target parking lot where there were electric car chargers - I didn't know which one to use, I wasn't sure how long I'd be waiting - all the things they should have told me before I left the airport. I read things online, but this was a crash course and I was under time pressure. I sat for an hour and when I disconnected I was deflated that the car had only charged 2%. I had to go. Instead of driving to my next destination, I parked it and got a ride from someone else. No rest, no shower. I'd deal with it in the morning. Instead of going back to the airport, the next morning I tried to find a closer Budget to swap the car. I just didn't know if I could make it back to the airport - and they'd been so unhelpful I didn't want to go back without trying other locations. It was the day after a holiday and it was unlikely they'd have any cars turned in, but I had to try. I'd called 4 neighborhood locations (with no cars) before I hit the jackpot and Yaya from the Budget on 35th answered the phone. They'd only been open 5 minutes! I explained the situation and he asked me if I could get there quickly. Heck yeah, I'd be there in under 30. I pulled up in 15 minutes and he knew who I was immediately. He'd taken my contract number over the phone, so when I walked in - kid and car seat in hand - he said let's get you into a better car for your needs. He immediately went outside and drove around a truck - freshly washed, new tires, new brakes. We spoke for a few minutes and he explained why the first car didn't charge, and then showed me everything that would have helped the day before. He offered a link to find chargers, what kind of charger to use, apologized for the inconvenience and stress the other people caused me. And then he handed me the truck keys and offered me his card and number in case anything else came up. He even said it was okay for me to return the car to the airport. I can't tell you how that changed my week and my trip. Had he been the person helping in the first place, I might have had the confidence to keep that first car. But he wasn't. Instead, he got to be the person who saved the day. Thank you Yaya and Budget team on 35th in Austin!! Next time, I'm going to skip the airport and just get a ride directly to your offices!!

The terms of the rental were uncomplicated; simpler than most places (no credit card necessary)…read more The man working there was helpful and straightforward. The car I ended up with was clean and spacious. $200 for three days is a good rate. I intend to rent a car from here again.

Budget Rent A Car is now open. Located inside the Avis Rent A Car on 1610 W35th st. Come on by…read moreand check out our great rates and clean cars. We carry most vehicles and if we don't have it we'll get it.