I have used this company 3 times and the first time the cleaner came they did not have a vacuum or several other cleaning products, we allowed them to use ours however we did not get a discount or refund for products used, the did take their time but was here for 4 hours. The second time the cleaners showed up they were an hour past their show time and did a minimal job, there was still trash in two trash cans and several areas were not cleaned including several windows. This last time I had set up a date and time, my credit card was charged for the full amount the night before the service was so post to be done but the morning of the service I received a text stating that the cleaners were running behind and would be at my home later in the day with a time. The cleaners never showed up at the later time and that the service was cancelled, they were going to be refunding my credit card within a few days but it never was. I called several times to inquire about not receiving the refund and with out any responses I had to call the credit card company to report it as a fraudulent charge for lack of services. read more

My family has been using Texas Cleaning Services for a few months now. The first appointment was for a deep clean and each subsequent weekly cleaning has been a standard clean. The deep clean team did a great job. The following week, the experience was less than stellar, but working with Jacob, he arranged to send a thorough, experienced person the following week. Miss Claudia arrived for about two months in row with a kind smile and was very sweet to my curious, 18 month old daughter. The last few weeks, we've had different people. Everyone has been very kind. Each person has been willing to use my steam mop to finish the floors. It's been a great experience. read more

Got a moveout cleaning and people was right about the over charge situation. The cleaner was nice though. Just be honest with your pricing. Thanks! read more

I have used Texas Cleaning service for a few months. Every month there are different ladies coming to my house to clean. I was very happy about the first cleaning but the last few cleanings they have completely skipped the range hood when I specifically asked them to focus on the kitchen area. I noticed that they have scooped some of my Shiseido skincare products from the jars I left out on my bathroom counter. It was very noticeable because they are new jars. They also left shoe prints on the first floor. They are also noticeable because we are an Asian family and we do not wear outdoor shoes in the house. read more

Paid $350 ($10 coupon) for a Deep Clean service including extra charges for baseboards, inside oven, inside cabinets, etc. They sent one person who arrived at 9 and left at 12:30-1. There is absolutely no way one person can do a deep clean in that amount of time (2,300 sq. ft. house). We not only did not receive a deep clean but I would not even have considered it a standard cleaning. 1. Baseboards were not cleaned 2. Stairs were not vacuumed 3. Dusted AROUND things leaving clearly visible dust 4. Oven still had residue at the bottom 5. Was easily able to scratch off grime left in the shower 6. Shutters not cleaned 7. Stainless steel fridge looked worse than before. And this is only the list of things I noticed. After reaching out to the company for a credit, willing to pay for some of the work that was done (standard cleaning), they responded that they would credit us $70. Letting them know that we were interested in being a potential repeat client and willing to pay for great service, a company that cares about their work and customers would have AT LEAST credited half of the total amount (regular deep cleaning charge was $150) out of good graces and to try to win a customer back through great customer service. A $70 credit when we were being gracious to even pay for the sub-par work is not ok. After talking to friends and doing more research there are people who charge $150 for a day and do really great work. Do not use this company and do a little more research to find someone who cares about their customer and deserves the work during this time. Update: After posting this review on Facebook and Yelp in order to warn future customers, the company replied with an apology and willing to make it right. I am updating this review as I know we are all in hard times right now and would never want to harm a small business if this is not a reoccurring issue with other clients. The apology was sincere and outlined the ways in which the company plans to improve due to this circumstance. read more

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Update: the owner contacted me and provided me a refund of the extra charge I received plus the overcharge from the original quote after reading my review. He said the cleaners have been sent to training. read more

Thanks for the cleaning service! The team was on time and did a great job. Much appreciated!

Update: Jacob contacted me about my two-star review and apparently there had been some misunderstanding about what we wanted done. He sent another individual to finish the job and we are very happy with the results. Thank you Jacob. We would definitely use them again. read more

Did a terrible job. Didn't wipe off counters, didn't do a deep clean, crammed the dishwasher full and ran it without soap.

5 stars for sure! Kurstie is so awesome! I really needed my husband's office cleaned for an important meeting and they accommodated me even though they were super busy! I can't say enough nice things about the customer service and how well they cleaned his office. They are absolutely wonderful and I would totally recommend them! Love them and will definitely be using them again!! Thank you for everything! read more

Run- this is the worst cleaning service and their coupon they advertise is not honored. Dishonest people working and terrible cleaning crew sent. Last minute changes, arrived so late, ruined entire day and crap job. Then to not even honor the $10 off coupon you advertise online after multiple talks, calls etc. saying you would credit it back. then providing bull crap documentation to the credit card company because you don't itemize your receipts. A screenshot with your $10 coupon still showing should fix this lying ass company. Oh and they charge a tax that is not listed that no other service does. Like I said run. Their are legitimate, honest cleaning companies out there. read more

They were great! They came over at the specified time and cleaned everything very thoroughly. My home looks and feels amazing now.

We requested a last minute move in clean. They made it happen, and sent a two person crew who did a fantastic and thorough job! Everyone was professional and kind. Highly recommend!! read more

I wish I had hired Texas Cleaning Service years ago. It is by far the best investment I've ever made. Maria is very thorough and professional in her work, and brings so much stress relief to my very busy schedule. I commend her for being able to clean up after my 4 dogs and deal with my loud birds. My house looks and smells amazing every time I come home. It's so nice to come home to a spotless home after a long week. The customer service this company provides is unmatched. I highly recommend them. read more

Do not use this business for your cleaning needs. They have several "add-ons" that you can add to your cleaning requests (cleaning insides of drawers, etc), each of which adds $$ to your total cost. I purchased several of these only to have none of them performed, and the "deep cleaning" I paid extra for was also not performed. I sent pictures and evidence to the company, and Adam, the manager, promised to offer a refund and a re-cleaning to make it right. Six weeks and four unanswered emails later, there has been no refund issued and no re-cleaning rescheduled. Please spare yourself this frustration and use a more reputable company, or ask neighbors/friends for personal recommendations. This experience has been incredibly disappointing. read more

I do not advise that you use this company. They came to our home to do a deep clean, and it wasn't satisfactory at all. At least 15 out of 34 of the checklist weren't done, and it was a really tough experience. We won't be having them back to our home. read more

I have used Texas Cleaning Services twice now and they do not disappoint. Ambar is thorough and does a great job each time - (I ask for her!) I appreciate their communication and will continue using this great company! read more

Thank you! Amber showed up on time and did a FANTASTIC job cleaning our house. Our puppy tried her best to distract her but she stayed busy for the whole time. Thank you again for the great job! read more

I had a very bad experience using this company and would never use them again. I recommend you don't either. I hired them to do a move out clean for a rental property i lived in. They acknowledged the things i wanted done but did not do any of them. When i went to check their work it looked like they had swept and MAYBE mopped. that is not worth $400. The job was so bad that the property manager had to hire another cleaning company. So we had to pay to have the house cleaned twice. DO NOT USE THEM. read more

AVOID THIS COMPANY AT ALL COSTSI booked an end of lease clean for July 1st 2022. The clean was very sub standard with many parts not cleaned. A summary of what was not cleaned at all: All doors , all kitchens and bathroom cupboards inside and out, all light switches and power sockets, all skirting boards, downstairs floors, all hanging lights. I initially called every day for 3 days to escalate requesting the job to be finished. I was eventually asked to contact a customer service email. Another 5 days and no response. Eventually 9 days later (July 9th). I received an email agreeing that it was a substandard job and they would revisit which I accepted and asked for a date for the revisit. A further 4 days later (13 days since first complaint) I again have had no contact and no date for the revisit to finish the end of lease clean. The owner of the house I was leasing has now taken the issue into their hands and asked a different cleaning company to do the end of lease clean and will take the fee from my security deposit. Given that I cannot wait forever and I gave the company 2 weeks to resolve the issue, I now require a full refund due to my security deposit now being used by the owner to clean the house for new tenants. What also concerns me is the ethical standards of Texas Cleaning Services. On the day of the clean, one woman and a child turned up to clean a 3500 sq ft house. I checked after an hour and the child was working which I am sure is illegal. The end result of them being at the house honestly looks like they were never there. I paid $600 up front at time of booking. After emailing the company 6 times and calling them 4 times over the last two weeks and giving them ample time to finish the job, I now require a full refund which I am not getting. I have 20 photos showing the level of filth. read more

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Move out cleaning/empty house. 1 person showed up she was super friendly. Then Midway through Jesus calls stating she needed to leave to pick up her child I'm a single parent so okay that's fine he then says so can she finish tomorrow ? 357$ is exactly what I was charged for her to come back ? No I need this done today. She comes back with her son which was totally fine with me. I do a walk through & the showers hadn't been touched nor the window seals. When I asked had she done them she looked me in the face lied & said yes ma'am. I just kind of looked at her & said ok. I sympathized with her. I'm just disappointed I paid so much yet after working all day myself & have to go behind her & reclean the things she didn't do. So if you live in the Killeen/Temple area I don't recommend this company. read more

Texas cleaning services did a great job. I had to reschedule my move out cleaning twice and they were gracious enough to squeeze me in even when they were very busy. The best part is the did a wonderful job on the cleaning as well. read more

I ordered a move out cleaning service for my apartment and Jocelyn did an amazing job! Everything was spotless when she got done. Great communication on when she would be arriving and was finished in the exact time that she said she would be. Would definitely recommend! read more

She was on time and the house was glistening when she left! Highly recommend. Even the appliances were super clean

First pass was a miss (didn't do a deep-clean on a deep-clean booking) and after communicating with the service they sent out someone to re-do the job who handled it very well. The 2nd person to come made our bathroom tile / grout cleaner than I have ever seen it and was super thorough in our kitchen. Both people were trustworthy and kind and I appreciated the management getting to the bottom of the issue and handling it well. read more

The service provider was leaving and asked if everything was okay.  I looked and found my home was not dusted at all.  Bathroom counter was not wiped down.  My guest bathroom tube was not cleaned.  My floors  and baseboards were not cleaned.  She ran a wet wipe over my floors pushing dirt/dusty into the corners.  I am very disappointed in this service.  I can't recommend this cleaning service to anyone. read more

I have to admit, I usually only write reviews when I'm upset lol! However, Texas Cleaning Services went above and beyond for me! My original cleaner bailed last minute, Jacob answered my call immediately, quote was spot on and the cleaners did a FANTASTIC job on our apt move out cleaning! (I told my husband I swear the oven was cleaner than when we originally moved in!) I can honestly say I would highly recommend them! Great communication, and awesome cleaning job! Thank you for saving the day for us on our move out! read more

Very happy I found Texas Cleaning Service to clean my home. My home always feels, looks, and smells fresh and clean after Julie leaves. They are very accommodating and reliable. read more

DO NOT HIRE THIS COMPANY! Their staff is incompetent, rude and disrespectful. And the Manager Adam does not respond to calls or e-mails. He is also not helpful in any way and I found him to be a liar. He lied to me about giving me a full refund. I'm now disputing the charges with my bank for a second time. He lied and told the bank that I did not contact them in a promptly manner even though I started calling, texting and e-mailing them pictures and complaints the same day of the cleaning. I have now provided all the proof to the bank. I hired Texas Cleaning Services to clean my rental house prior to me moving in because my home is being remodeled. I expected a deep cleaning for the price of $350. It's a small home, 2 bedroom and one bathroom. A woman arrived with two young kids wearing their pants below their underwear. I did not judge and went about my business. While they cleaned the house, I went to the gym around the corner and told her I would be right back. She was probably there about an hour and a half or less. She left without allowing me to do a walk through of the home, as I was told I was going to do. When I came back home, I started seeing areas that were not cleaned properly all over the home. Very obvious areas! The mantle above the fireplace, the windows, the bathroom shelves, the sink, the bath tub. None of the surfaces were wiped down. The kitchen was barely swept. It was a horrible job! I was livid. I had to get on my knees and scrub the bathtub myself. I ended having to clean a house in the middle of a move and when I tried to contact the manager, it took him 4 days to respond with an e-mail offering me another cleaning. Thereafter it took him 6 days to contact me again despite several calls, texts and e-mails. The woman that cleaned my home, Sade, was rude and disrespectful. She left without allowing me to do a walk through, as agreed upon. When I got home and saw the horrible job she had done I called her and texted her and she refused to come back and do the job I had paid the company to do. She told me to call the company which I did, immediately! I was told that they were booked and they could not come back until the following week. I told them it was unacceptable because I needed the house cleaned prior to me moving in. I contacted them several times over the weekend demanding my money back. I sent pictures, e-mails and I did not get a response from the manager until days later. I have all texts and e-mails. Using this company was a horrible experience! I have spent numerous hours trying to contact them. Their customer service is the worst and they hire people off the street that do not want to work. DO NOT HIRE THIS COMPANY OR YOU WILL REGRET IT LIKE I DID!! read more

Called less than 24 hours to move appt from 8am next day to noon. Didn't actually show up till 1pm and neither person spoke English. I asked for Move out clean and tried to call, text and use chat with company during cleaning to verify as I could already tell it was not a move out clean that should have taken 3-4 hours. After only 1.5 hours cleaners left. Base boards had not been done, sinks were still dirty, a toilet wasn't clean and overall not what was agreed. They charged more than the quote online. I have been trying for a week to get company to contact me to adjust price based on what was actually done. Have called and emailed with no response. I would advise not to use this company. Do not stick to schedules they set, do not do the work as promised, and do not work to make things right when situations like above happen. read more

Iuliia showed up, all alone, and quickly got to work. It was our 1st time to use a cleaning service as we just moved here in August. They are very responsive to questions. My shower door sparkles! She worked hard and I couldn't find anything to complain about. I've already asked for Iuliia next time. read more

Didn't clean well. I paid a lot of money for this service, and areas were left untouched. I asked for a credit for my service.

So this is actually my first time using a cleaning service and I must say it was wonderful! My wife and I work so much that we can keep up on the light stuff but deep cleaning is hard to get too. So I did some online searching around Pflugerville and found Texas Cleaning Services. I contacted Jacob and he was extremely polite and professional. He explained everything to me and I was convinced. I chose the deep clean for our first visit and just wow! We came home and our house was so beautifully clean. The floors, the baseboards, microwave, oven, our fridge! The bathrooms. Just amazing. I was thinking about switching to just the standard plus but we really enjoyed the deep clean aspect. We will be using them every month for sure. * update- we've been using them for a couple months now and are still in love with them! Our house was cleaned like it was their home. We felt so taken care of. We will only be using Texas Home Cleaning for our home! read more

I wish I could give an honest review on the company's work. I was in a bind, had company coming in, and I needed to go to the ER. I called and they were able to schedule a same day appt. I was thrilled! I put off the ER, so I could meet with the person coming over, and my appt time came and went, after an hour and a half, I called them to find out why no one showed. Turns out that person had been in an accident, but no call from anyone letting me know they wouldn't make it. The staff was very nice on the phone, and very accommodating, but someone dropped the ball, in a big way. read more

I have tried out two different cleaning services and was less-than-satisfied with the results. Communication and managing expectations was what was missing from the last two cleaners, so I'm thrilled my first service from TCS was excellent in both of those areas. Lylliana arrived on time, gave me some helpful tips to reduce mildew and mold, and did a very thorough job of cleaning all the rooms in my home. She worked faster than my last cleaners too and checked in with me when she had questions. I'm very pleased and will be working with them every two weeks moving forward to keep my home clean and tidy. Thank you, Texas Cleaning Services! read more

EDIT: I received a call from Jacob (who informed me he is the manager, not the dispatcher for this company) shortly after writing this review. During the call, Jacob attempted to convey that he was apologetic about his conduct and my experience with his company. He also offered compensation for the hassle and ordeal. As part of the compensation, he asked that I update my review, and I believe that is only fair, since he did attempt to make things right. I am also increasing the rating from 2 stars, to 4. But I am still going to leave my entire prior review, so that others can see what they may be getting into with this company, and also because there has been another review where a complaint was made against Jacob and his customer service (perhaps there is a trend of misconduct there?). Either way, I appreciate Jacob taking the time out to reach out and try and make things right, but I also believe that if you provide the best service the first time, you don't have to rectify the mistake. ---------------Original Review-------------- I wish I could have gotten the A+ service everyone seems to rave about but the customer service side of the business is awful. The cleaning ladies were great and did a great job and if I could just deal with them going forward or for booking future appointments, I would happily use Texas Cleaning Services again. But their dispatcher/front desk person, Jacob, is AWFUL. I initially made the appointment using their website on March 28th for an appointment same day. Jacob called me and told me that he is not sure why the website allowed me to schedule that since it was not available but that I could be rescheduled for another appointment 5 days out. I accepted the appointment, hoping to still give them a chance, although I thought it was strange that their online scheduler would show a long LIST of times for same day appointments that were not available. Day of the rescheduled appointment, I get a reminder email about the appointment, okay great. I guess they didn't get the email, because they didn't show up. They didn't show up until I called, was sent straight to their voice-mail and told to send them a text regarding my concern. I sent a text message to the number I had called, that the cleaners were over an hour late, and I would honestly prefer to cancel at this point. Magically, I got a call from Jacob, who told me that the cleaners were running behind and would be there shortly. I asked him if I could  have some sort of discount for my inconvenience? Jacob stated he would give me ten dollars off and hung up. I want to point out here, I would not have minded if the ladies were running behind, but I would like a courtesy call of some sort to be notified as to what's going on. And because my previous appointment was lost in their system essentially, how was I to know this one wasn't too? The ladies showed up and did a great job, no complaints there. After the appointment, I noticed I had been charged MORE than agreed upon for the appointment. I also noticed that they failed to send me an emailed invoice when they charged my card. I called Texas Cleaning Services today and was told I had to email them to request an invoice of my appointment. Which I find ridiculous. Every other place automatically sends you an email when they charge your card and this business requires you to hunt them down to ask them to send it to you. When I finally received the invoice, I realized why they didn't send it to me, I was not given the agreed upon discount that Jacob had promised and was also charged miscellaneous "taxes and fees". After all the hassle, I will never use this service again and will not recommend them to my friends, family, or neighbors. read more

We used Texas Cleaning Services for a move-out clean and a move-in clean. We should have stuck with our gut to cancel the move-out clean after we saw how horribly they cleaned the house we were moving in to. The move in was an almost completely empty two story house just less than 4,000 square feet so we were not surprised when a two person team arrived. I asked them what time I needed to return to go over the home and they said there was no need to because they would let themselves out. Big mistake. Upon returning to the home, we found dirty showers, cabinets with the crumbs and the previous owners hair still in them (we paid extra for this to be cleaned), greasy appliances, counters with visible grime, toothpaste splatter still on the faucets... After reaching out to the company and sending more than 50 photos of the condition, the GM said they would fix the issues by having someone come out again, but the offer only stood for 72 hours or you could get 50% off a future service. It took almost a week to get someone scheduled as he only replied to email once per day and wouldn't take a call- and this is after I called again to speak with other staff members and threatened to cancel my other clean. They had the next clean scheduled before the redo and not only did the lady show up after the "one hour arrival window" closed, but she did a terrible job mimicking the other house, I had to communicate with her through my mother because she didn't understand what I wanted her to redo in English, and I ended up telling her to forget about half the stuff I wanted redone because it had already been 6hours between the two "cleans" that day. I reached back out to the GM via email about my disappointment after losing over $850 and needing to clean everything myself, but got no response until I called. They offered a refund of $200. This company is a joke and I am beyond upset I spent so much money and ended up needing to clean one house, now full of boxes, while chasing my toddler and the other at midnight before we had to turn the house over to the new owner. To top it all off, my own cleaning supplies disappeared, a hand towel that was hanging up was "thrown away," and a child safety lock key disappeared from an empty house and I got the joy of watching someone clean the entire bathroom and the kitchen counters with the same cloth. read more

EDIT: Reduced to 1 star after misleading reply from Jacob below. He says they credited me with a refund regardless. They gave me a partial refund after charging me for things the maid did not do- that's it. That was prior to this review. After emailing them twice, they told me that the comment refers to that refund. I'm still out $240 to them, plus 220 to my landlord for a second cleaning. Not to mention all the hours I've now spent dealing with this. Screw these people, take your business somewhere else. 2 stars for their partial refund, but it was really more like 1.5 star... TLDR: I would advise just going with a different service, but ESPECIALLY if you need a move out cleaning. Their move-out clean includes the same items as a "standard cleaning" (and this information is not listed anywhere), but it costs $60 more. So if there's dirt on the walls, or a stain on the tile that needs to be scrubbed and not just mopped, or any number of really basic things that aren't on that standard checklist, they won't clean it. They won't contact you and offer to clean it, they'll leave that up to your landlord. Their website looks nice but lacks necessary information, and unless you're planning to go through your living space and specifically catalog every individual task you need completed, you're going to run into problems. They do offer to re-clean if you aren't satisfied, but if you're moving out that isn't particularly useful. They'll also likely only send one person (they ask the number of rooms, but not how dirty it is) so if you have more than a one-person job on your hands, you might be in trouble. Probably go with a service that doesn't need you to hold their hand or look over their shoulder for them to do their job right. I hired Texas Cleaning Services for a move-out clean. They offer on their site: standard cleaning, deep cleaning, move-out cleaning, move-in cleaning, and office cleaning. They have a checklist available for standard, standard-plus, and deep cleaning showing every item they'll complete. Nowhere on the site do they specifically list what a 'move-out' cleaning includes. I assumed that a 'move out clean' would mean they'd clean it until the job was done well enough to satisfy most landlords. Going through the automated menu for booking, the only add-ons available were cabinet, fridge, and oven cleaning. When I booked, someone emailed me saying these items were included for free, so I didn't order them. (Well, actually, I did select cabinets on accident- I emailed asking for a refund but never heard back). On the day of cleaning, the only contact I got from them was a text saying the maid would be late (I was surprised they only sent one, to clean an entire apartment). We scheduled for the day of move out, and I was at work but I know from my roommate the maid was there for a very long time, at least 6 hours. A few days later, I got a bill for the cleaning with a 50$ charge for extra cleaning. Fine with me, I just wanted it cleaned so I paid happily. Fast forward to a month after move out, when my landlord finally sends me the invoice for repair/cleaning charges. They charged us for a full second cleaning, and when I saw the photos I couldn't blame them. There were stains on the floor, walls, dust on surfaces. The grout around the tub was grimy. The cabinets, fridge and oven weren't cleaned. I emailed with photos and asked for a refund, expecting to get most or all of my money back. The only purpose in hiring them was to prevent our landlord from charging us, and that purpose wasn't achieved.They replied that my claim was denied, because the images included things that weren't on the checklist, and because cabinets, fridge and oven were extra (I actually did select cabinet cleaning). I sent back a screen cap of them specifically telling me that these things were included. The person I spoke to said that was a mistake, then agreed to refund me 20 for the cabinets, 10 for the oven and 10 for the fridge (without apologizing). I informed them that they actually charge 15 for fridge cleaning and 15 for oven cleaning (why don't you know your own prices?), and I had paid for a cabinet cleaning already. This got my refund up to $70. I pointed out the photos showing that the top of the fridge hadn't been dusted, and the grout hadn't been scrubbed. He agreed to give me 5 for the fridge because that's listed, but the checklist only includes the tub itself, NOT the grout, so I didn't get anything for that. Still no apology, and I've now spent hours bartering with this person. There were other things incomplete that were on the checklist, but it wasn't worth arguing over $5 here and there. And again, there's no way I could have known what was and wasn't supposed to be included, because they A. provided me incorrect information, and B. don't say anywhere on the website what they do during a move out cleaning. read more

We had TCS come out and clean the house after a move-out. At first I was a little worried because only one cleaning person came out. But they did an excellent job, especially on the floors which were a little dirty near and under the old furniture locations. In fact the new owners were so impressed they hired them on the spot. read more

I was quoted a priced for a deep clean, carpet steam clean, cabinet cleaning, window cleaning and oven clean. The carpet was vacuumed instead of steamed, the oven was not cleaned at all and the cabinets still have debris in them. When I complained to the company and provided pictures of the deficiencies, the company provided a partial refund. read more