Not our first float with this group. We won't be using them next year. Floating the river was the same. It's a great river to float and very doable by people of any skill level. Giving one star for having nice, reliable equipment. As a family we rented 3 SUPs and 1 single kayak. All were NRS and worked nicely.
Deducting stars for: *** attitude of staff***: I called Johnny Tuesday or Wed afternoon around 3 to see if we could make a reservation for Saturday. He told me there was no way he could take the reservation right then because he was busy and asked if I would call back the next day at 0800. He was kind of snippy. I called the next morning at 0800. No answer. Called back, no answer. Called back a 3rd consecutive time and was greeted with not a "Hello" but a "Yes, Sunshine?" in a condescending and creepy tone he should not have been using. I reminded him of why I was calling back and he answered that he didn't even have the system up and running and could he call me back in a half hour. Sure, fine, whatever. 3 hours later he calls back and takes my reservation. I told him we had 11 people total needing transportation and that I would leave my CC on the reservation in case people wanted to add supplies. Told him we would like to be there at 12:30, he said that would work just fine. Float day: we arrive at 12:30. The bus leaves without us and we're told it will be back in abut 30 min or less. We don't leave until 1:45. Since they moved to a little shack (not a storefront anymore) there is no shade for us to wait in. Johnny doesn't know if he has enough equipment. He's going to "do us a solid" (I lost track of how many times he said this) and go look and try and get us all equipment.
*****They loaded us on a bus, masks on (COVID), in 90 degree heat and left us for about 10 min. Multiple requests by passengers to turn the bus and AC on. Response "yup, we're coming. Just a minute". They didn't start the bus/AC until we were ready to roll.
*****Not practicing Social Distancing on the bus - every seat was taken.
*****Also charges 3% CC fee to you, the customer.
*****They were short 1 SUP for the other family that rode with us on the bus.
*****At the pickup spot the initial transport they brought to pick us up was not large enough for our group. read more