11/26/25- appointment at 8 a.m. with Alex. Checked in at 7:15. There were a lot of cars as it's a…read moreThanksgiving week. Lots of people showing up before there appointments and they are still checking them in. Everyone is moving quickly and still being friendly! Alex is the service Tech. I see and he's always so friendly. He's always keeping me up to date with my car and repairs. Lets me know what I will probably need for next visit so I can start preparing to save for it, if it's costly. Update as of 06/2026 Alex no longer works here.

We called to see if there was a closer location available to us. The lady, Carinna, who assisted us…read morewas very rude and basically told us that we could Google the information ourselves instead of actually helping us find out if there were any closer locations. She then transferred us to her manager, Lucas, who tried to confirm whether there were any other locations closer to us. Unfortunately, he was also extremely rude and essentially told us the same thing Carinna had said. I completely understand if there were no closer locations available or if that information was something we could have found ourselves. However, the way both Carinna and Lucas spoke to us came across as very rude and dismissive. We were simply trying to get some information and expected to be treated respectfully while doing so.

Horne Kia was a great experience, Duane was very helpful! I'd recommend him to anyone looking for a…read morenew kia!

I reached out via email for the first time ever asking about a vehicle and shortly after received a…read morephone call from Derrick Bunting. He was has helpful answered all my questions and listen to my wants and found the car that was perfect for me! I never felt pressured. He connected me with Chris Bertone, as well. Both of them are so genuine, made the experience of buying a car feel simple and straightforward. I really appreciated how Derrick and Chris are responsive and personable are and continue to be after purchase. I absolutely recommend connecting with them both if you're looking for a new vehicle.

I would recommend Henry Brown GMC to anyone because of their service manager Tom Anderson who has…read morewent above and beyond to help my wife & I with issues on our truck more than once! Sincerely, Tom & Sheirol Johnson

STAY AWAY from this place. These guys are dishonest, rude, and will play games the throughout the…read moreentire process. Nimer was disrespectful and made incredibly rude comments over text. Rob the manger acts like he cares but will give you more lip service. The epitome of used car sales guys.

Jennifer did a great job being flexible with my car service appointment. She got us in right away…read moreand kept us updated on the status of my car, each step of the way. I really appreciate her excellent customer service and I'll be back again because of how we were treated. Great job, Jennifer! And thank you!

Absolutely horrific experience! Took my vehicle in to sell and after admitting the retail would be…read more$10,500.....they proceeded to offer $4,500! When I pointed out the $6K difference, they had the audacity to say "well, it has to go through the shop". Clearly they are only in business to take advantage of people and do not care about the customer experience.

Damon our sales person was awesome Bryan was excellent…read morepartner We loved the customer service from both amd love our camry!!

As a business owner, I do not practice the art of leaving negative reviews unless it is warranted…read morefor awareness that can lead to operational changes and/or educating the public to help prevent material harm to consumers. My 2023 Volkswagen Atlas experienced sudden EPC warnings, freeway power loss, loss of acceleration, and limp mode conditions while driving on the freeway. The vehicle became unsafe to operate and ultimately had to be towed to Ken Garff Volkswagen Gilbert for a confirmed service appointment. Despite having a confirmed appointment, the vehicle remained at the dealership for several days after being towed there without diagnosis, meaningful updates, or communication beyond the initial check-in process. It was only after I proactively contacted the service advisor for an update approximately six hours after my scheduled appointment time that I was informed the service department was approximately 3 to 5 days behind from even being able to evaluate the vehicle. For customers, especially those whose vehicles are their primary source of transportation and income, communication matters just as much as the repair itself. Had expectations been clearly communicated upfront, which I very clearly asked the appointment scheduler about and received confirmation that my vehicle would be looked at ON THE DAY of the appointment, I could have immediately pursued alternate diagnostic options rather than losing valuable time waiting without updates. I ultimately had the vehicle towed to a certified independent Volkswagen repair facility where the issue was quickly identified as a very well-known Volkswagen Technical Service Bulletin related to ECM software programming and fault code P054A. This is a covered software update under the Volkswagen limited warranty, as subsequently confirmed directly by Volkswagen of America. This experience highlighted the importance of upfront communication, transparency, and honest expectation-setting throughout the service process. As a newly licensed local realtor navigating an earlier corporate layoff, this situation left me in an extremely vulnerable position. I lost every appointment I had scheduled for the week and am now entering another week without resolution. This situation has not only cost me valuable business time and opportunities, but also substantial out-of-pocket towing and diagnostic expenses tied to an issue already known by Volkswagen of America and one that should be addressed with far greater urgency and communication than what I experienced here.

I am a widow and this is the first time making a big purchase without my husband. I just want to…read moresay the process was seamless. I am beyond thankful for James Urey's help, honesty, and straightforwardness. I am SO happy with my purchase and will recommend James Urey to everyone I know. I will also only go through James for any and all future vehicle purchases.

I should have read the reviews before coming here. Pretty disappointing experience with Earnhardt…read moreJeep in Gilbert. I brought my Jeep in with two concerns: a check engine light and a steering issue. I was told they charge a separate $250 diagnostic fee for each issue, meaning $500 just to diagnose the vehicle before any repairs. In this economy? Plus, They do not offer any loaner vehicles while repairs are being done. For comparison, when I went to the Camelback Jeep location, they pulled the diagnostic code for me at no charge and then let me decide whether I wanted to pay for further diagnostics or proceed with service. That felt much more transparent and customer-friendly. The dealership itself is also pretty bare bones compared to other dealerships I've visited. There are no complimentary snacks, only a pots of coffee, and any other drinks or snacks have to be purchased. Even the showroom was underwhelming this visit. They usually have something fun to look at like a 392 or Rubicon, but this location had just a Wagoneer and a Charger. I understand dealerships charge for technicians' diagnostic time, but $500 in diagnostic fees for two concerns on the same vehicle during the same appointment is excessive, especially given the overall lack of amenities or anything that makes this feel like a quality dealership service experience. When it's time for a trade-in, I will not be coming to this dealer.

Mitch was easy to work with and extremely patient. Very happy with my experience. Definitely…read morerecommend

Mitch, the Internet Director was great. I requested the best price and he told me he can give the…read morebest price in person and make sure I drive off in a new car. We set the appointment for the next day and I drove off in a new car without any hassle or back and forth. He was a man of his word. Would definitely recommend to friends and family.

Couldn't be happier with the service I received on 10/9/2026 from my service advisor Jeff Herber…read more He went above and beyond in making sure my vehicle was properly service and that my expectations as a valued customer were meet. Thank you Again Rod S.

Avoid this dealership like the plague!!! I come here because…read moreof proximity to my house is 1.5 miles away from home and I used to work for Earnhardt Ford 20 years ago. Man, how Tex would feel seeing how this place operates now. SMH Over the course of 2 years owning a 2023 Jeep Grand Cherokee Summit Reserve (Jeep's top of the line model) I've had nothing but headaches when bringing my vehicle to this dealership. First, was when I had the seat back panel of my drivers seat fall off! I sat down in the seat and felt a pop, heard the snap and the seat back panel fell off. (Broken clips inside) The service rep (Jonathan) was who I got assigned to. He said he submitted the claim to Jeep and they denied it. Said they claimed there's no way that happened the way I said, despite my car being covered by the 3 year, 36k mile factory warranty. That didn't seem right. He said he even told it to the regional manager of Jeep and he denied the claim as well. I reached out to Heath, the GM, who told me he would make sure it gets submitted correctly and get it taken care of. He did not. I had to go over his head. I went as far as to reach out to Jeep directly who assured me they would look into it and get it made right. Instead what I did was take it to the other Earnhardt Jeep off the 202 and Val Vista. I met with their service advisor and within 10 minutes he told me he had the part ordered and set up a time for me to come back to have it installed. Hallelujah! Now, I've got an issue with a nail in my tire and the tire not holding air and can't be fixed so it needed to be replaced. I have an aftermarket tire and wheel warranty that I've used here two other times. The tires and labor were always covered under the warranty. I never paid out of pocket. The warranty paperwork specifically says mounting and balance are covered as well as taxes and labor. It's been two months since I brought my Jeep in with a leaking tire to get it replaced and this time they told me I owed for the mount and balance. I said I didn't think that was right as didn't have to pay anything the other two times this happened. But I just wanted to be done so I paid it. Then a day later they call me to tell me I owed them for the taxes on the tire. So I reexamined my warranty paperwork and sure enough, it says mounting and balance is covered as well as all taxes. Not sure why this dealership is jerking me around over $25. But you can be sure that it's the last penny they are getting from me. I will be taking my hard earned money someplace else. I recommend everyone else do the same. I own a business and manage another business. Everyone I ever speak with will hear about this experience. And I've bought 2 Ram Trucks from Earnhardt in the last 8-10 years. NEVER AGAIN.

I used to have a great service advisor named Patrick then he retired. I been coming to this…read moredealership for over 2 years now. I am going to Daniel and is great. Had to come in and get some repairs and maintenance. He has been great and also patient. Also they have a rental car department if you need to rent a car while your vehicle in the shop. Bryonna is great and sweet.

Brought a Nissan Tundra in for an oil leak. We suspected valve cover gasket. NO other leaks at the…read moretime. The estimate came back at over $18,000! They claimed there were various issues. We just had the oil leak taken care of. Or so we thought. After having the vehicle for 3 days, it was finally repaired. Brought it home. Next day, huge leak in the driveway. Contacted Nissan. Nissan claimed it was probably a different leak, and to bring it back. There was only one leak initially. Messaged Nissan to try to get some help. Received various emails in return, told to send info to other contact emails, basically the run around. Contacted Nissan Consumer Affairs. They said to bring it back to the dealership, PAY for a diagnostic, then we would go from there. I've been bringing my other Nissan vehicles to this service location for years. Such a disappointing experience.

I made an early morning appointment and arrived early. There was a line of cars ahead of me and…read morethe line went quickly. I was in and out in about an hour. They have an electronic board that tells you whose car is in service and that is helpful for the customers waiting in the waiting room for their car. Price is reasonable, I was just out of my warranty period so I paid $25 for a tire rotation. This Toyota dealer is run better than the one I used to go to. I recommend this dealer because they seem to be well versed in EV's, which is what I have.

My experience with Earnhardt Toyota as a first time buyer was overall okay. The staff I worked with…read morewere helpful and I felt like they did a good job assisting me throughout the car-buying process. However, there were a couple of communication issues that made the experience more frustrating than it needed to be. I was told that I could come in on a Sunday and that my car would be ready for me to pick up. When the day and time came, I was told that the car wasn't ready because it still needed to go through its inspection before it could leave the lot. I had already arranged an Uber to get there, so having to cancel it was inconvenient and frustrating. Then, about a week after getting the car, I was told that the payment agreement I had originally been given needed to be increased because the contract had been read incorrectly. That was also frustrating because I felt like I should have been given the correct information from the beginning. Overall, I'd say my experience was okay. The people were helpful, but I think there needs to be better communication and accuracy when it comes to explaining the vehicle's readiness and the financing terms to customers.