I have had my Tesla for 2.5 years, and I have never had a problem with it so far..... I let my cousin drive the battery to empty while I slept (my fault). I don't know what he was thinking.
I towed my car six days ago. I was told by "roadside assistance," We will not cover your tow. "you will have to pay out of pocket for the tow, sure fine, I asked if I could use my triple-A, and they said if I used a third party, my warranty would be void. Tesla does not have roadside assistance. They have a phone number to call to contract out any issue you may have, then charge you for it. When the tow truck shows up, it is none other than Triple-A. I was appalled. In addition, my Tesla app does not work; I was explicitly clear about that. I called many times and could not get anyone to update me. Finally, I spoke with a lady and asked if I needed a rental car. She said she would get back to me, and I have nothing. If you are busy, just let me know so I can plan. I am a Nurse in the emergency, and I like to pick up shifts because we are so short-staffed. Mind you, and my Tesla is not in town. It is in Salem, 50 miles away. I have never been treated so poorly by a company. I am still waiting for an update as to what is going on. I love my Tesla, but when you need their service help, they could care less. Every time I call, they tell me to refer to the app. MY APP DOES NOT WORK. This situation is just the tip of the iceberg. Remember that when you buy a car, you pay for customer service, communication, and prompt work. Lesson learned. read more