I had to get a rental car after my car was wrecked. I was able to quickly reserve a car online…read more Unfortunately the next morning the car as not available so they offered me another vehicle. I really needed the full size car so they offered to let me take a pickup and then return it once my reserved car was available. I got a call several hours later and returned to get the car. It was in great shape and very clean. The process was very efficient and Tori and the other staff were very helpful. I will definitely rent from them again.

I booked a luxury car two and a half weeks ago through my corporate account. When I showed up today…read moreat the pick up time and location I was told they had no cars available at that level and never really do have luxury class cars!! They offered me a Nissan Sentra instead this is the third time I have had these issues with enterprise in the past few years they overbook online and almost never have what you selected and will not inform you until your arrival it is a joke I will never use enterprise again and will reach out to our rep who handles cooperate accounts/services and hopefully get enterprise off our list of users Edit this is a response to that automated reply from the business there is no one available to help me rite now plus closed weekends I leave for my trip Monday morning this does not help me none of your local area managers are answering or responding either it's extremely frustrating and again not the first time I have had a terrible experience with enterprise!! It's maddening that I can book a luxury or premium vehicle weeks in advance and show up to only be offered a Nissan Sentra maybe you guys could stop overbooking hoping the customer will be happy with whatever when they show up plus the person I dealt with said that location never even has luxury or premium vehicles available on the lot!!

Hertz does a good job accommodating you. The staff is always helpful…read more The only downside is in certain areas around the US they have a shortage of cars.

from the start both ladies in the store, bobbi and the manager, are clearly in over their heads and…read moreare entirely rude. being short with every customer coming in and on the phone. I then called asking for a receipt and the second bobbi got on the phone she was very short and rude with me. hardly giving me any information I was asking for without acting like I'm stupid. refused to give me a receipt and even after handing the phone off to the manager she refused as well. kept telling me to talk to the 3rd party and couldn't give me any information. proceeded to yell at me on the phone being very aggressive and disrespectful and hung up on me. both women should be fired just from the short interaction i had with them. definitely should not be working in customer service

Fricking two hour line . Ppl with crutches keep budging. Refrigadiculous. Trust me. Go Enterprise…read moreor National. You owe me.

I rented a car on May 30th to do some nature photography in Oregon's Mt. Jefferson area. I paid…read morefor the vehicle in advance and shared my reservation number upon arrival at the front desk. They asked for the credit card, and I thought it was for the vehicle safety deposit. On the following Monday, I realized they had charged my debit card $56.10 and my credit card $59.13. I called their customer service (800 number) and spoke to a very unhelpful person. In the process of filing a complaint tonight with the Better Business Bureau and possibly one additional resource.

Beware of the managers special. They pulled a bait and switch on us. Said we had to take an…read moreelectric car and we said we wanted a regular car. He said the managers special is electric. Asked him where it said that and he said in fine print on the website. I pulled up Expedia where I rented the car and asked him to show me that disclaimer. H3 couldn't but said that was the deal. He also said the manager wasn't available and was unwilling to negotiate or help us.

This place was ass, I walked in checked in for my rental reservation for them to say "there was…read morenone" instead of trying to get a hold of the insurance or be HELPFUL they stood there and kept asking for the claim #. Like if it was going to change anything. Basically told me to figure it out or pay out of pocket for an ACCIDENT THAT SOMEONE ELSE HIT ME. Maybe some women should work there that would actually work instead of sitting there and being useless like all those men there. Lazy men only. Get a real job Oh and let me not forget they DROVE ME TO THEIR SHOP AND LEFT ME THERE WITHOUT A CAR 40 min away from home. I paid for a ride to get to my house and then LATER they called to help me get back to my car that was being worked on (that I could definitely drive)

Another awful Enterprise experience. We rent a car. They call us to tell us our rental is ready for…read morepickup. We uber over $$. Then we are gaslit that they never called us blah blah. Then they change their story and say they called to say they have no cars. Another $$ spent on Uber. Then we get email telling us our rental is forfeit because we didn't pick it up! Zero stars!!!

We went to Avis and had a great experience. I'm sad to see others had a bad experience. Carly…read morehelped us and was great. She had a nice new van waiting for us, when we came to pick up one from a reservation. Renting it was easy and check out as well. Plus it was way cheaper than the previous place we went to.

We originally went to Enterprise like we always do and they were out of vans for a couple days. So…read morewe went to Avis/ Budget and had a wonderful experience. They were out of vans as well, but Carly reserved one for us for the next day. Carly was there and had a van waiting for us. When we picked up the van it was very clean, which we noticed the last couple times from Enterprise, they were no where near this clean. Carly was professional, patient with us, and friendly. I really feel she went out of her way to go above and beyond to make us happy. We will only be going here for now on.

Actually having cars available to rent when they accept your request and payment for a rental. So…read morefar I'm out $45 in uber fees trying to get a car. Enterprise's offices are uncomfortably hot, and not designed for long waits. Unfortunately, long waits is what you have. Zero stars.

When we made our reservation three days ago we agreed to 9 am pickup. As we were about to go the…read morevehicle, we got a phone call saying that it had not been returned yet. They said they would call us at 11 AM. When we hadn't heard anything by 12:30 we decided to just go. When we arrived, we saw that the vehicle was sitting outside and no one had notified us. At this point we were 3 1/2 hours past the time that we were supposed to pick it up. Then the issue became a credit card. While we didn't, no one was required, it was never made clear that we had to have one in person. We don't keep credit cards, so a family member had agreed to let us use theirs, but they do not live locally. Well, I understand policies, the front desk person called someone and whoever she called was unwilling to work with us. The front desk woman was also extremely rude and condescending. Extremely disappointed in our experience and will definitely not be going back