I inquired online about a vehicle and its' availability. Juho reached out and was able to…read moreaccommodate us coming in next day. They held the vehicle for us and washed/ detailed it. This was important because I had set appointments with two other dealers prior and both vehicles had sold the day before I was able to come in. The vehicle is beautiful. It's a used van but everyone is astonished when I say that because it looks brand new. Juho was great to work with and Edward in finance gave us an easy back up contract allowing us to secure our financing with our own credit union. They gave me what I consider fair on my trade in. I would work with them again in the future.

So we came here in June, they said oh we have a used 2009 Toyota Aurora that is coming in…read more So it's now the end of July and they never called us back about the car. All good we went to Stevens Creek Honda and got a better deal!

Lively re-opening of Tesla showroom at Santana row yesterday! They were showcasing new models,…read morehanding out free swag, and answering questions. Worth a visit!

Shoutout Darren, Kaden and the whole team at Tesla Santana Row. With their help I recently bought a…read morenew tesla, and it definitely would not have happened without them. Kaden took me on a test drive and was super knowledgeable about the cars, while Darren helped me by breaking down everything with the numbers. With their help the buying process was incredibly easy and I would not hesitate to reach out to them again if I were to buy another tesla. After talking with them at Santana Row, all that was left was delivery at the Fremont factory.

Came in for my buddy to test drive cars, and ended up leaving with a car myself ha. The team at…read moreAudi Steven's Creek is great especially Winnie. She was able to find a car that I feel like she knew that I'd love and was very patient with my buddy and myself. Couldn't have been happier with the outcome or the staff. The new(er) renovations to the building are also very nice.

Audi San Jose ruined my credit over a $695 tail light and violated fair credit reporting laws…read more This review is about my 2022 Audi lease return and the fallout caused by Audi San Jose. For context: I've been a loyal Audi customer for over 15 years. I've bought four cars from this dealership for hundreds of thousands of dollars and have personally recommended them to at least 10 friends. That's how much trust I had in them. When I returned my 2022 Audi, the dealership told me to cancel the independent lease inspection that I had previously scheduled and bring the car directly to them because they would "handle everything" on the same day. I was at the dealership signing and driving away in my new 2024 Audi e-tron GT, believing--based on what they told me--that the lease return was fully taken care of. Seven months later, out of nowhere, Audi Financial claimed there was a problem with the lease return: a $695 charge for a cracked tail light -- something they told me would be handled and disclosed on the same day. Audi never contacted me during those seven months. No notice. No discussion. No attempt to resolve anything before it escalated. I immediately disputed the charge in writing through the proper channels with documentation. Despite that, the charge was pushed through anyway and reported in a way that wrecked my credit. Since then, I have spent months--now over a year--trying to get this resolved. All I am asking is that Audi Financial properly report the facts back to the credit bureaus. They have refused to do so. The impact: my credit score went from ~820 to ~590 over this single $695 issue -- a problem that exists only because I followed Audi San Jose's instructions and trusted them to handle the return properly. To make matters worse, Audi San Jose has never acknowledged that they told me to cancel the inspection in the first place, even though that instruction is what put me in this position. Based on how this was handled -- reporting a disputed charge, ignoring the dispute, refusing to correct the reporting, and causing massive credit damage without any meaningful attempt to resolve it -- Audi violated fair credit reporting laws and basic consumer protection standards and I will be pursuing this further with consumer protection organizations. This wasn't a minor inconvenience. This was: * Bad guidance from the dealership * Zero follow-up for seven months * Then financial and credit damage over a $695 tail light charge * And over a year of refusal to fix their reporting After 15+ years of loyalty, four cars, and countless referrals, I will never, ever, ever buy another car from Audi again.

Mike Wynne at Capitol Mazda contacted me when I put in a request through the Costco Auto Program…read more His communication was prompt and concise. After a few reasonable back and forth, we agreed on a car and a suitable price. Pick up day was smooth and easy. There was the typical sales pitch on extra warranty add-ons and whatnot (a salesperson got to sell), but a quick decline was the end to that discussion, which I greatly appreciate. I'm likely an atypical customer as I knew exactly the car I wanted, I don't have a trade-in vehicle, nor was I financing. Therefore the whole process was as simple as car buying can be (outside of Tesla). So take my experience with a grain of salt: there weren't as much moving pieces for things to go awry. Overall, buying a car from Mike Wynne at Capitol Mazda was satisfactory.

I hadn't purchased a car at a dealership in 12 years or so when I decided I wanted to get another…read moreMiata. Capitol Mazda had a fairly lightly used RF that was in a color combination I liked, so decided to check it out. I initially went there to just look and was shown the car, but specifically didn't want to take up the sales person's (Andrew) time with a test drive as I was just mulling things over. No pressure or pushing, just allowed me to get inside, open up the roof, get a feel for the car. Short interaction, but I got what I came there for. There were a couple of rock chips and stuff, so at that point I was thinking of buying new instead. After looking at the new color combinations and how much I could save buying used, I reconsidered the car I looked at, but it wasn't clear if it was a Certified Pre-Owned (as listed on the Mazda USA site) or not (wasn't listed as CPO on Capitol Mazda's own site). So I called in, talked to Chris Hampton, who assured me it was a CPO, so we made an appointment for the next day. Turned out Chris was given the day off, so I met Samuel Molina instead and he took me on a test drive and when I inquired if there was any flexibility on price, he said if I was serious about buying that day, he could run some numbers. I was serious, so we went inside. I know (roughly) how car dealers make extra margin, so it wasn't surprising that the original quote/offer had $7K in extra maintenance/service plans and extra things (theft deterrent stuff). I really don't begrudge them adding this stuff in the initial offer, even if it didn't make sense for me. There was no real push back on my saying I didn't want those things. I had kind of dreaded the whole car buying experience, but it wasn't bad at all. Yes, we had to go through some iterations to negotiate on price, but I had my acceptable number and had studied the KBB/Edmunds used pricing guidance, and their initial "sticker" price was reasonable even if on the high end of the range, but it's the Bay Area, so being on the high end of ranges is not unusual. But they showed some flexibility to ultimately get to a price we were both comfortable with. Not unpleasant at all. Once we agreed upon the price, I worked with Oscar Delgado on the finance/sales paperwork. He was efficient, friendly, and was happy to explain anything I had questions on. So I got the car that day, and Chris followed up the next day to congratulate me on getting the car. There turned out to be some issues (details not terribly relevant) related to CPO compliance, but Chris was my contact and advocate to push to get things taken care of on his side. It wasn't a sales issue really, but he took responsibility to get it taken care of internally. There wasn't any pushback on there being an issue, or any indication that Capitol Mazda didn't want to address it. It did take some time to resolve, and there was some back and forth about the sequence of some things that led to one heated discussion (I was heated, to Chris' credit he stayed calm). I understand the how/why of why it happened that way. But the main thing and bottom line is it was fully resolved and I'm happy with the end result. So on the issues that matter: - sales experience and professionalism from all members of sales staff during the buying process - attitude and receptiveness when an issue is brought up by the customer and corrective action is requested - the end result of whether things get fully resolved On all these counts, Capitol Mazda did well by me and I can say I'm happy with the overall experience and would buy another car there in the future. All the people I dealt with were pleasant to deal with, and special shout out to Chris Hampton for being a positive, calm, professional advocate on my behalf when I needed someone at the dealership to help me navigate an issue.

I came in today to return my car lease with no appointment. Jordan was able to assist me right…read moreaway. He took care of the paper work efficiently with a smile even though this transaction was not a sale. I am truly impressed. I will definitely come back to infiniti of Stevens Creek when I need another car. This is what Infiniti brand needs, employee and dealership like Jordan and Stevens Creek dealership to turn the Infiniti image around. Thank u for providing world class service.

Car dealers are car dealers. Do your homework, prepare to negotiate, watch out for unwanted…read moreadd-ons, and always be ready to walk away. That said, Sean and Jordan were quick and courteous at every stage during a tricky process: inspecting and negotiating for a rare 2018 Audi A3 from another part of CA. The car was a beauty, and there were no pressure tactics. (Though watch for those add-ons at the end--if you don't want them, be firm.) Thanks, gents!

My experience couldn't have been smoother. Ace, our Sales Rep, was the most helpful and…read moreresourceful, fighting for the best deal for us. Guess what?? I was able to leave the lot with my drop dead gorgeous AMG CLA 35!! Thank you so much Ace and all the team involved.

I recently purchased a 2024 EQS 450+, and after buying and selling over 20 cars in the past 10…read moreyears, I can confidently say my experience with Stevens Creek Mercedes was truly exceptional. Sales Manager Amine Kedir made the entire process smooth, easy, and stress-free. Along with salesperson Eli Valencia, they were clear, professional, and took the time to make sure we fully understood every step. Even after the deal was completed, they promptly handled a few items that were missing--no delays, no hassle. Overall, it was an outstanding experience. If you're looking for a seamless and worry-free car purchase, I highly recommend visiting Stevens Creek Mercedes and asking for Amine Kedir. Let him take care of everything!

I'm reading the poor reviews of this location and am extremely confused because I find it hard to…read morebelieve any of the salespeople at Acura Capitol would be like that... I was helped by CHRIS, who helped me get my first car off the lot. He was kind, very informative, professional, and not once did I feel pressured or rushed to buy anything. I am extremely happy with the service provided and of course, my new 2026 Acura Integra :) Thank you for the wonderful experience!

Went in and ask for some numbers on a 2026 integra type s, i asked for a best rate based on an…read moreexcellent credit score and the person (i forgot his name) who was helping me gave me a high APR and his argument was that you don't get low APR on that specific vehicle (type S) he said i was arguing but i never did i was just telling him that normally in a new car that APR is not that high, i would understand if it was used, but anyways since he said i was arguing i got up and left since me speaking and explaining apparently was arguing Dont fall for that BS, i got a better rate in ACURA OF SAN FRANCISCO......

Rod Lejat. What this man did for me I don't think any other dealership would've done for me or has…read moreever done for me or my family. I was at a different dealership about to get a car when Rod called me & not only did he offer me a better price, he offered me a better rate and matched the trade in value as well. When I arrived at the dealership he treated me and my family with such great hospitality and respect, I've genuinely never had a better experience buying a car. He was very direct about the pricing and about everything and made everything very clear and simple. He went out of his day to come in on his day off and help me with this deal. If you ever come down, make sure to ask for Rod, he was awesome!

this year, i was hunting for a unicorn of a toyota. my wife and i went around the whole bay area,…read morevisiting toyota dealers, trying to get the 2026 rav4 phev xse. because of high demand and low supply, no dealers actually had it on hand. we worked hard, going from dealer to dealer, and at first thought we made a deal with a certain other toyota dealer out in gilroy. it seemed at the time like a good idea to drive further out to try to get a better deal. however, that dealer caused a lot of headaches. after pressuring us into signing papers for a purchase; when the delivery date passed, they told me that they didn't actually have the car for me, which seemed to say that they found a higher bidder. a good friend connected me with ray khandan and ray ansari at stevens creek toyota. wow, this was a much better experience. stevens creek toyota was honest and open throughout the whole deal. they treated my wife and me with complete respect and courtesy the whole time. we got a great deal on the car, and stevens creek toyota really got me the car. we signed papers with lance over there. we did indeed decide to buy a service plan since it made financial sense, but lance didn't pressure us. ray ansari kept in contact with me while the car was getting delivered and prepared, and he met with us to hand over the car. he explained everything well. i'm really happy with our experience at stevens creek toyota.