Okay, I've been a customer since before the Tesla acquisition, since 2013. We have had to replace our solar inverter one time due to a malfunctioning part that actually burnt up inside the unit. Recently, I was alerted to the fact that our solar had stopped working six weeks ago when I got a surprise APS bill. I tried to find a number to call and stumbled on all these negative reviews. After reading them, I was full of righteous indignation and I called prepared to do battle and wait up to 60 days for my system to be repaired. I was super surprised when I ended up spending less than 20 minutes on the phone with them. They had been trying to contact me using an old number and had even tried sending a tech out to my house once while I was not home, so they weren't able to access my inverter. After my call, a tech came out two days later and was able to fix my inverter with just a software code change. He was here 15 minutes and my inverter is happily chugging away. While I'm pretty sure they could have done a better job of trying to contact me (tech could have left a note when they were at my home, could have mailed me an actual letter, etc.) I'm very satisfied with their speed of service and diligence. Each person I spoke to was professional and polite and made sure to stay on the call until they were sure I'd been successfully transferred to the appropriate party. I hope I don't need more service for a while, but it seems like they were on it this time. read more

It was very disappointing to experience a total failure of Tesla Inverter within 18 months of its original installation. The system with 2 inverters and 16KW Solar panels was installed during Mid-November of 2024, one of the two inverters suddenly failed with 0% production of energy on March-13th-2026. The frustrating part is the customer service; After trying to reset the system several times, I used my Tesla App to reach out to customer support, however their response time to my query was 5-7 business days. I had to wait till Monday March-16-2026 to speak to one of their team members, after ~ 30 mins of hold/talk time they enabled me to schedule an appointment through my Tesla App. The appointment currently is for April-22nd-2026. They need ~ 5 weeks to have their technician come and take a look at what exactly is the issue ! This is just for assessing/investigating the issue, most probably some hardware component of the inverter needs to be replaced, which may take more time since Tesla needs to order the failed parts. I regret my decision to go with Tesla Solar system, I did not do my research well before deciding on the vendor. This is a lesson learnt the hard way for me. After sales service is an important aspect before we buy any thing which has a high probability of failures. read more

My solar system has been up and down for almost 1 year. The system has been totally down since November of 2025, and they continue to bill me and say that the system doesn't permit them to stop the billing. This is the worst company that I have ever dealt with...and they don't seem to care. read more

I noticed damage to the ceiling of my home on Oct 20th. I called a 3rd party contractor to inspect my roof. He said it appears to be leaking at the installation site of my Tesla solar panels. I called Tesla who sent someone out to inspect the damage. This person looked in the attic and inside the home only. After 2 weeks of calling Tesla for follow up to this visit in hopes for repairs, they sent a second inspector out. This inspector stated they were short handed and sent the previous "unexperienced" person out to assess the damage. This crew removed the solar panels and did a through investigation. I also provided my 3rd party inspector's report to them. The Tesla inspector stated the leak was due to improper solar installation with broken tiles under the solar brackets. My roof warranty, from Tesla, against installation issues is for 25 years. He stated that Tesla would do the repairs and that it would be done in "multiple stages" needing the roof repairs, the wood in the attic replaced, the insulation and then drywall. He assured us the report would reflect that Tesla is responsible for the repairs. A week went by and I received an email from Tesla stating "based on the inspection report, Tesla is not liable". They also provided a bill due for $300, for the inspection and removal of the solar panels, of which I was not informed I may receive. I called Tesla customer service and requested a copy of the inspection report, they will not provide it to me as it is an "internal" report. The customer service rep refused to let me talk to anyone else, and they do not do "disputes" on the results. I continue to receive reminders that my bill is now "past due". I have spent countless hours on hold with Tesla; initially trying to get someone to come out, then to get a response from the first inspection, then trying to get someone back out to the home, and now attempting to dispute and resolve the issue. There is a mold like substance growing on the drywall in the home and now it has become a potential health hazard. I have a stack of solar panels sitting on my patio in the backyard from when they were removed for the inspection. I have contacted 3 On Your Side with no response yet. read more

See all

My solar panels stopped producing energy in August, 2025. It is now the 23rd of October and Tesla can't send a technician out to analyze the problem until Jan 9 of 2026. That is 3 months from now and I will have to continue paying APS their high rates. I didn't have any problems dealing with Solar City from whom I leased my panels in 2016 but it has been a nightmare dealing with Tesla since they bought out Solar City. This is the worst customer service I have ever dealt with. Tesla should stick with their car business and stay out of the energy/solar panel business read more

This "company" is a total waste of time if you are an intelligent, responsible, human being capable of doing your own research. You have to schedule an Energy Virtual Consultation that will basically do what you can do on line. You get an email: ***** "I will be conducting your preliminary Tesla Solar Virtual Consultation.I emailed you from xxxxxxxxxx@tesla.com with instructions on how to join the meeting. Please email a PDF of your electric bill to jberrienhill@tesla.com as soon as possible for me to have your kWH calculated prior to our consultation. Your bill must be no older than 60 days old. Below is the required billing information to ensure accuracy: Utility account holder's name Utillity service address Utility account number Utility meter number Without a utility bill, we will be unable to assist you. Here is the "We" (?) will be using today - https://www.tesla.com/energy/design Thank you for your time and helping Tesla's mission to accelerate the world's transition to sustainable energy! See you soon!" ***** This stranger is absolutely DICTATING what will happen in MY consultation! Then, I send some technical questions I want answered in this consultation. She tells me about our virtual consultation "This is not technical. This is to discuss new products. This is just a preliminary consultation, and I will answer what I can during our time. However, after most of the questions you have are ones that would be answered in the second phase with the regional advisor." I have no idea of how to contact someone who will actually TALK to me about their Solar / Powerwall offerings. Buy local. They are more likely to remember YOU are the customer! read more

Went through a lengthy process to quote a system just to have them say no, we can't install on manufactured homes. This despite me telling them from day one that it was a manufactured home. Then they just deleted everything from my Tesla account and wouldn't return emails. Wasted months of my time and treated me poorly once they decided no. read more

While Elon Musk has impressive credentials for electric cars; Starlink; and SpaceX, Tesla Solar leaves a lot to be desired when it comes to their solar systems. Tesla was contacted in March 2024; had a site survey in April; and promised a well-designed system for our property's solar power system, from then on, they would send emails requesting confirmation of our system's requirements and architecture every 2-3 weeks. The frequency of these emails, and the 6-7 confirmations of that same system online after signing into my Tesla account, caused me to be concerned: are they really THAT disorganized? Has a hacker penetrated their computer system and is trying to scam us? Or is it something else? Asking that last question, I've contacted a number of Tesla Solar customers and had a rude awakening. What I was experiencing is typical of Tesla, what in the military is called a "delaying action." After five months of confirming system capacity/service, I'm no closer to having a system installed than I was in March -- when I first contacted them. To use a very worn phrase, Stop!... there's more. I was concerned about where our electronics, etc, would be installed... in a western corner of our Arizona house where temperatures of exterior walls heat to more than 130° F during the hours of 1200-1630 for almost 6 months of the year -- although temperatures here in Whistlestop rarely exceed 120°. My concern, expressed repeatedly to Tesla, was that the sun-baked surfaces of the west-facing walls (which absorb heat) frequently exceed 138° and higher as measured by four different thermal measurement systems. Tesla has repeatedly assured me, claiming those temperatures as measured wouldn't have the slightest effect on their Powerwall 3 invert/battery packages. Not so, I'm told by a multitude of Tesla Solar system owners. Tesla tells them, after buying the system, that the optimum temperature for the Tesla Powerwall 3 system is 84° F. At 122°, the Tesla system shuts down completely, neither furnishing AC power or charging the batteries. Tesla has been less than honest. Pass. read more

My tesla solar panels stopped generating power 8 years into a 20 year lease contract. Troubleshooting steps on-line did not fix. Chatting with a technician did not fix. They are not able to send a technician to fix for another month. my panels have not been working since mid May. They are sending a technician the end of september. read more

My system was installed in Late (Nov Dec 22) Last summer in July we found out our system stopped working in June of 23, we got a $1000, utility bill. They came out and put a new inverter on the house. Just today August 12, 24 our system stopped working again. The customer service is sub-par! I noticed the slowing of energy being produced two days ago and sent a message to customer service, I have not heard back. I hate to say this, but I would stay away from Tesla. Someone above has been told they can upgrade the inverter, I am not sure if that is the problem for us. It is something you have to watch each day. We have: Your Order 12 kW Solar Panel System Estimated energy produced: 20,028 kWh /yr read more

Don't do business with this company they do not support their products ! We have an old system on our house and need to be upgraded. I called service and was told they don't care about my my system you signed the contract and we will decide what and when it will be updated. Very rude people. I was forced into this contract if I wanted to buy the house what a mistake! This seems to be the American way this country is going down the tubes fast! read more

I have never experienced such poor customer service in any business I have encountered. Run away! Do not use Tesla for any of your solar services! It is impossible to navigate through their sites, and it's impossible to talk to a live person. read more

Worst company for solar panels. My solar panels have stopped producing energy. These people did zero maintenance.

Very bad customer service. And everytime I called take very long to talk to someone. And after time to time. Almost a year the problem still not fixed. When I try to talk to the manager. they hangup the phone or they said no manager there, and I have to place another paper for the manager will call me back in 48hours. What's the company? If you looking for the Solar system for your house, look somewhere else. They don't have a good customer service. Check all the very bad reviews from their customers and you will make your decision. read more

Paid the $100 deposit to get our home assessed for solar. Day of assessment: The worker was sent home due to high heat in the area (good job taking care of your employees!). However, we only learned of this several hours after the appointment time and several phone calls later. No one reached out to let us know what was going on. The rescheduled appointment was a no show with no explanation. Clearly Tesla sees customers as numbers only. Got our deposit back and went with another company that is much better at communication and customer care. read more

I wished I had read these reviews before going w Tesla solar. There is NO customer service. I am unable to activate my panels since they passed inspection. There is no phone number to call. I emailed the project manager, who just emailed me back w a service number to call. The techs that were present for the past inspections said they would come out to help w activation- none of them responded to my text. So far 4 days - no solar. read more

I signed up with solar city. They kinda gave my a not so great deal BUT they monitored my system for problems. Tesla bought them and their service is horrible. I had a problem last July and again this year. I had to monitor it. Took them forever to remedy. I want out but I have a lease that goes up faster than APS. It's taken 4 weeks to get them to come to my home and I had a scheduled meeting a month ago for today. I called I emailed that I wouldn't be home but could have the garage access to reset replace fix my inverter Elon a genius but your service people suck read more

My solar panels have not been producing solar since March 2021. I'm billed monthly for solar services and have received nothing. They came out the first week of August to complete An order that was never fulfilled and told me they needed to order another part for my panels. They said it should only take a week to come In. It's now a few weeks into September and they can't give me an answer as to why they still don't have the part. read more

I am going on my fourth inverter in five years. The last one took four months to get. I can't tell you how many hours I've wasted on the phone with techicaal support and I get the same answer. They have to install the same inverter I have for my system even though 3 have failed so far. They tell me I can upgrade but at my expense. After spending tens of thousands of dollars on a system, you expect it to work and if it doesn't the company should repair the problem but keep installing defective equipment. I was misled into thinking that Solar City/ Tesla is a good company. I've since changed my opinion. I've had many issues with contractors working on my home, but this company is the worst. I would never recommend them to my worst enemy. How many inverters to I have to go through to get it right? I guess they're stalling and waiting for the warranty to expire. I've talked to other people with solar issues from other companies and they have been taken care of expeditiously. What terrible customer service I have gotten and who knows when this fiasco will end? They want me to call when there's an issue and wait on hold for close to an hour, it's exhausting. read more

So, Tesla didn't bother to make the placard that they knew was required, showed up to the inspection with SRP and then said, oh, I'll get it done today and bring it over. Tesla guy did. Kudos to him. But here is the reality. To get SRP to show back up to look at the frickin placard takes three weeks -- if they could get the appointment confirmed -- So, ANOTHER month of non-use of my system because of the incompetence of TESLA. They have their hand out asking for their money... don't care whether what they sold you works or can be turned on. What a bunch of grifters. When I got a quote, one guy said, well, you could go with TESLA but, you might find that their follow through sketchy... Boy did he have it right. Hey Elon take a billion of that pile of money you have and invest in some customer service and commitment. Fire these freek'n millennials, hire some boomers with some work ethic. I am now convinced that anyone who gives TESLA 5 stars is fake. read more

No Customer Service! We bought a home with solarcity-tesla installed. We took over the payments. Besides a couple of package emails, no explanation or operation instructions. No billing info, no operation info, no contact at all. You really cant call anyone, good luck finding a phone number to call. If you do find a phone number, no one answers, leave a message- no one gets back to you. After 6 months finally got a bill for $700. Tried to call and email for three weeks now, no answer from anyone. Don't fall For the hype- hard sell. Its not worth the hassle. I would never get solar again, at least form this company!! No Customer service!!!!!!!!! read more

Minus 10 Stars ---One word definition of "Incompetent" is Tesla. My system was down for over 7 weeks, due to the incompetence of Tesla and their Support Department!!! I must say there are a "few" competent employees. In the past I was very pleased with my Tesla Solar Panels and Powerwall's. The system was installed on August 31, 2020. Up until July 12, 2023, the system worked very well, except for a few flaws that were taken care of immediately. Tesla sent me an email months ago that my gateway wasn't working. I didn't believe that was a problem because Tesla support department told me don't worry because they could see it on their end, and it was OK. On July 14, 2023, when I noticed on my phone that the panels were not producing any power, I called Tesla. That is when I was told they couldn't correct anything because my gateway was working, so they could not test the system. In other words, I was never told if I had a problem with my gateway, they couldn't do anything about my lost power. This is the start of how I found out how Incompetent the Tesla Support Department really is. I was told that I would have to wait while they ordered and shipped me a new gateway. The time was going to be about two months. When I complained, they expedited the gateway to me. (This is a crucial part to check the system, and Tesla can't send one immediately or have one in stock closed by.) That took 21 days to receive it, but then they couldn't fix the problem with a new gateway. During the 21 days wait I was told I will have to schedule a service call. The soonest would be August 30, 2023. Why wasn't the appointment set up for July 14th, I will never know. The problem is that if you ask 5 different Tesla employees the same question, you will get 6 different answers. I do not know why that is the case, but I think it is because they just don't want to answer the hard question, because they do not know the answer. The whole time during this screw-up I was paying PG&E for on the grid power, during a very hot weather and running the air conditioner. Then power would have been free if my solar power system was up and running. On August 25, a technician came to my house to check the system. (The date was pushed ahead because I keep complaining about how long it was taking to get a tech.) The most frustrating issue came about when he told me that the inverter was defective and had to be replaced. He knew that because he was a competent tech and was doing his job. From his van before he arrived, he checked out the inverter on his laptop. He contacted the inverter company, and they knew it had to be replaced. WHY COULDN'T THE SUPPORT DEPARTMENT HAVE DONE THE SAME THING AND HAD SENT THE TECH WITH THE INVERTER???? So, then I had to wait for an inverter and schedule another service call. This is total incompetence of the support department. They gave me a new repair date of October 5. 2023, which was totally unacceptable. I called another phone number. I talked to a lady that did care but could only get a new repair date of September 12, 2023. The person who set up the October 5 date tried to tell me it had to be ordered, until I told her it was already told it was in stock, according to another employee. August 25, 2023, I requested to speak to a supervisor about all the incompetent issues that I have had to experience with the support department. I called again on September 1, 2023, to request a supervisor, since I didn't receive a call back as requested. Now I know why the Support Department is so incompetent, because the supervisors must be too. On September 1, my system was repaired, and it is still producing solar power. This experience was a total train wreck, due to the incompetence of the support department and its supervisors. It was the tech that was the hero in this situation. The Tesla System and Powerwall's had worked very well, but after experiencing a service issue and the inability for Tesla to handle the problem. I am not sure if I would recommend Tesla. This very simple issue was handled wrongly, and my system was shut down for 51 days, during the hot summer months, while I had to pay PG&E grid prices. Tesla promised a token $50 credit that I will not see for several months. I NEVER RECEIVED THER CREDIT AS PROMISED - JUST ANOTHER LIE. After the system was up and running, I was also promised $250 credit. ANOTHER LIE, NEVER RECEIVED THAT CREDIT EITHER. I read an article about Tesla Car Division, and it said: Tesla also created an entire secret "Diversion Team" to thwart customers who complained about the issues. I wonder if this is true about their solar power division too. . read more

I began with solar City with my solar service. I am leasing my panels and I have had nothing but issues when I contact customer service. As you can see by the picture they had to replace all my panels a little less than three years ago and these little knobs were left on my roof because these new panels were smaller than the original ones and when I called Customer Service I was told oh well that's the way it is and the customer service person hung up and didn't want to hear anything more about it there was nothing she could do. Today I spent about an hour being transferred to four different people regarding my Tesla bill because solar City sold a couple years ago to Tesla and they have been absolutely horrendous to deal with not so much the people I spoke to but the whole process with Tesla. I am on a fixed income and my interest for the lease goes up every year and I am now paying more for my lease than my average APS bill was with just using electric and no solar. Every month I get a bill from APS which averages around $40 give or take a few and when I called today to see if there was anything that I could do as far as freezing the amount that I pay the response was well you have a contract and there's nothing we can do and my contract is for another 12 years and by then I will probably be deceased. I do not recommend Tesla/solar to anyone they are not a good company to deal with and I am so sorry that I did go with solar City/Tesla. read more

Tesla Energy - Solar Installation Near Me

We added Solar about 8 years ago, through Solar City. That process took almost 6 months to get panels installed. We leased the equipment (big mistake) and at one point were told that we had defective panels and they had to be replaced. That took 9 months, with zero power being generated, but we still had to pay the $200+ lease payment plus $700 SRP Bills (in the summer). We want to add Powerwalls/Battery Backup in case the grid goes down and have been told the Storage Batteries are only for "NEW" customers. We tricked them into calling us by saying we were interested in a new Solar system and the "Sales" department said...."no problem, we can get you a whole new system, new panels, powerwalls etc AND we will cancel your lease. We thought, finally, we will get what we actually want. Guess what, that was a lie. The lease will NOT be cancelled, we still can't have Powerwalls and we have 12 more years to pay these crooks. I would like to know what genius made the policy to NOT allow existing customers to add storage batteries to the system. I truly regret doing business with this shady company! read more

I bought a 20 year contract through SolarCity, but Tesla bought them out. The craftsmanship caused a leak in my living room after the installation. I contacted Tesla...Nothing. Then they said $200 to determine if it was their fault. In addition to the leak my unit converter went out causing an ark in the second converter. Tesla turned off the system. They said they were going to replace the entire system. 3 months later. Nothing. I've called numerous times and told they are waiting on the new system get to the warehouse. I keep getting the runaround. Why am I still paying for the monthly service charge when NOTHING is being done? Their answer, we are waiting on the system to get to the warehouse then they will set up a install date. Meanwhile my roof is leaking. Do not do business with a company that does NOT fix things for months, yet continues to charge your account. Terrible customer relations on the part of Tesla. Terrible customer resolution. Too many excuses. Do not buy solar through this company. You will regret it. read more

Five years ago I signed up with Solor City And was very happy with their service, was easy to talk to customer service .All was good until two years ago Tesla took over. There more into there cars then Solor so if your looking to to lease from them don't. Once they have you locked in there rude when you call it takes forever to get to customer service . And they constantly send me emails to buy one of there cars. So please check out other Solor Companies. 10/3 Update Just look at my bank account and they took out $200 and change which my payment is $100 so I went back to September and they did no take out I've been set up since Solor. They should be courteous enough to email Me so I would not be over drawn. I pray they sell the Solor part of the business. Thank You For Reading my review ! read more

WORST DEAL I EVER MADE!!! I have had this system for over a year now and not only does it not decrease my electric bill IT IS COSTING ME MONEY!! Tried to contact Solar City several times and only get told, "Too bad you signed a contract" UPDATE March 2020 The horrible service continues! Inverter has quit twice, each time takes them weeks to fix it. Now trying to sell the house and no one wants to deal with Tesla's contract. Try and try and try to reach Tesla for three days finally get someone and they say they can't rewrite the contract, you are stuck with it, too bad you signed the contract. NEVER NEVER NEVER SIGN A CONTRACT WITH TESLA!!! read more

You're welcome Andrew. Please, don't be disappointed to hear about my terrible experience with your dishonest, disorganized and misleading "ever-growing company". If you don't want to learn about our negative reviews perhaps your company needs to change their conniving tactics. Also, I don't need to email my experience to anyone in your pertinent team. Yelp is more than enough. Oh, speaking of "pertinent teams", maybe you can get through them and relay my message: I don't want anyone from SolarCity knocking at my door. No means NO! read more

Sent an email July 2, didn't receive a response so called them. Had pigeons living in and under solar panels, as I did about 18 months prior. 18 months ago they came out and fixed netting around panels to prevent birds from living there. At the time the installers said the birds would probably be back again. This time the customer service rep said they would charge me for the service. I talked to his boss Dennis who was rude and refused to let me talk to his boss. He finally told me their names, Ashley or Lauren, but said I couldn't talk to them. They weren't available. I asked who would call me today. He said no one. Further he admitted that their customer service procedures had changed since my last call. Terrible customer service. I do not recommend this company. What good is a company if they cannot speak to their customers respectfully and offer a supervisor? What good is a company that never responds to their emails? read more

I wish you would just install an inverter that will work. I am on my 4th inverter in 5 years and they keep going. Easy fix from what your techs say is for it to be put in my garage so the heat does not destroy them, but your management refuses to do that. Get off your rear and fix the problem. read more

After reading the negative reviews I wonder if we are using the same company. I have had my system up for the better part of a year. I live in Maricopa and made the rush to get the system installed before ED3 changed the rules back in July 2015, effectively shutting solar city out. In our experience we called the rep, Jim Gackle, and he arrived on time as promised. He and I spent the better part of 2 hours going over a laundry list of questions I had for him. He was really nice and answered every question I had, even discussed things I hadn't thought to ask. Installation of the system went smoothly including Solar City doing almost all the work with the HOA to get details ironed out. It took about 4-5 weeks from signing docs to system on roof. As soon as the system was flipped on the saving started. On a sad note... After seeing the savings I was enjoying my sister, who also lives in Maricopa, asked for a referral. I was saddened to find that because of the changes ED3 had made Solar City is no longer doing new installs in Maricopa. I would recommend Solar City to anyone, and have to numerous people. But like any major investment you need to do your homework. Download a copy of the contract and read it. Ask a lot of questions. You should always be satisfied with your decision before you sign on anything. read more

Tesla Energy - Watch the savings roll in. - Solar Installation Near Me

Pros: Solar power with no money down and ever so slightly lower electricity bills. Cons: HORRIBLE process! Seriously, Solar City, get a damn CRM and use it! ( http://en.wikipedia.org/wiki/Customer_relationship_management ) TERRIBLE customer service and satisfaction! The installation crew wrecked several of my roof tiles, after several emails and calls to customer service someone came out and put up pest control wire around the panels and removed some of my damaged tiles... and left them in a pile on my roof without replacing them or informing me! They've lied to me twice about my roof being restored. My roof didn't have one single cracked or missing tile before solar city came. I'm going to post pictures to show the damages. See my emails to them below: Ben Bronson Mar 25 to [Solar City Representative] Hi [Solar City Representative], Any news on getting my roof restored? On Mar 21, 2014, at 4:28 PM, [Solar City Representative] wrote: Thank you Ben for providing these photos I will share them with our Regional Operations Manager so we can address this immediately Best regards, [Solar City Representative] [Solar City Representative] | Customer Relations Manager | SolarCity | T: 888-765-2489 option 2 | customercare@solarcity.com | www.solarcity.com From: Ben Bronson Sent: Friday, March 21, 2014 12:21 PM To: [Solar City Representative] Subject: Re: SolarCity: Feedback Hi [Solar City Representative] , Thank you for caring about my feedback and my satisfaction as a customer! Mike called me and returned to my house the other day and replaced one tile that they had replaced with a white tile instead of a red one, however there are still several broken tiles on my roof that we're not broken before the crew did the install and several white and brown tiles that were replaced by the crew that should be red/peach. I've put a lot of work and thousands upon thousands of dollars into my fixer upper home over the last year since I bought it, that and being my first home I take a lot of pride in it. My roof was flawless. Now it looks like this: image001.jpg, image002.jpg, image003.jpg, image004.jpg, image005.jpg, image006.jpg, image007.jpg, image008.jpg, image009.jpg, image010.jpg, image011.jpg This last photo and the photo with the wrong color replacement tiles shows that the crew knew they broke these tiles and chose to slap a bandaid on it instead of return my roof to its pristine condition. Please make it right. Thank you. On Mar 21, 2014, at 9:49 AM, [Solar City Representative] wrote: Dear Mr. Bronson, This is [Solar City Representative] from Customer Relations Management; I hope you're having a great day. Thank you very much for your feedback. Customer service is one of our top priorities. Your responses help let us know if we're meeting your needs and our own expectations. I do apologize this took place, we understand how frustrating it can be to have multiple people contact you for 1 document or 1 step of your process. We are working to correct that issue and have taken the steps in the right direction my implementing new procedures. As for your roof I have spoken to our field crew and they do have an open case to get this taken care of as quickly as possible. We will continue to strive for excellence with every customer and every interaction. We will be in touch very soon, please let us know if you have any other questions or concerns we can assist you with in the meantime. Best regards, [Solar City Representative] [Solar City Representative] | Customer Relations Manager | SolarCity | T: 888-765-2489 option 2 | customercare@solarcity.com | www.solarcity.com read more

See all

My inverter is out and my roof is leaking! I can't get a hold of anyone and the stupid app just sends you in circles!!! More of a pain than what it is worth!!! read more

Update to update that not a single thing has changed. Once again they keep denying my payments. I use a different credit card, payment goes through plenty of days before... they still deduct money from my checking account, so now I'm making two payments a month. It's unreal. They literally screw up every single month of billing. I know what you're going to say... don't use a credit card. Well, they shouldn't allow them. Also, we pay much more than what is due so we can pay these off early. If you rely on their billing system, you'll never pay these off. Many times, especially in the winter, the minimum due doesn't even cover the interest they charge. The ONLY way to pay off these panels on time is to pay more. I like to pay my bills as soon as I get them and Solar City is the ONLY bill that has ever been a problem. Even Cox, who seems to raise their amount every other month, is better at this. Also, if you rely on their paper bill, good luck. You'll get it the day before your bill is due. I've received the bill AFTER the due date a couple of times. DON'T sign up for their paperless alerts -- YOU WON'T GET ANY! I don't get any emails from Solar City showing me what is due. I have to log on every single month to find out what my bill is. Even then, it'll say $150 due by 7/1/2018, and a couple of days later it says $174 due by 7/1/2018. I'll pay the bill on 6/10/2018, payment goes through, 7/5/2019 I'm charged $165 on my bank account. Seriously... WTF? I absolutely hate Solar City now. We're currently looking for other means of financing to pay these off because I cannot stand them. APS, Phoenix City Services, and even the corrupt utilities in California -- all superior to Solar City... and that's just pathetic. read more

I know it's easy to write a review when things are not going well. So - I'm doing the opposite. We have nothing but good things to say about SolarCity/Tesla. We did a lot of research and talked to a number of firms, beginning in February of last year. We chose SolarCity in May, and began the process which I expected would take 5-6 months (which is exactly what it did). Our system went live in November 2017. Our 4200 sq ft house has not produced an APS bill higher than $30 to date. They are a big company, that's true, so do you have to be diligent in your questions and follow up, yes. There were a few times when I had to wait a day or two for an answer, which is the only reason I am not giving 5 stars. But I am in the service industry myself, so I set a high bar for customer service. Overall, we would make the exact same choice: buy not lease, and use SolarCity for our solar. read more

Have had Tesla since they were Solar City here in AZ. I got to say the service is awful... the waiting time to talk to a representative for billing questions is more than 30-45 minutes easy. For Technical support issues, I hang up after 40 minutes of waiting. They messed up my billing due to their error and they are making me pay for their mistake. For a company that is a supposed leader in Technology, they are not very technologically advanced. No chat options, long waiting times, not very professional when you finally talk to one of their "experts". It was much better when my account was with Solar City before the merger. Awful service, I would recommend staying away from them. If I could give them a -5 star review I would. read more

Lies, lies, lies. I was told I needed to do some tree work before they could move forward. I was shown which trees had to come down and assured it would be worth it. After spending 60,000$ removing trees I was told more had to be removed. Had I realized what was confirmed was not actually adequate I would have added more insulation in my attic and replaced my windows instead of removing trees read more

I've been waiting approximately two years for replacement panels. I was told after my RA shorted out during a rain storm that it was known that they were defective and that they were going to be replaced. Here it is two years later and I still have not received my panels. It seems that they're all well and good upfront during consultations but after you spend thousands of dollars or lease their product you're not a priority anymore. It seems they're all about getting the new business than they are taking care of the customers who have already spent the money and gone through the trouble of already having the panels. read more

Disappointing experience with Solar City!!! They don't deserve a star!!! BEWARE!!!! I wish I read the reviews here prior to signing the loan to purchase my 48 panels. I had my initial consultation with the Sales Rep Charlie Rickets in Nov 2016 and was promised for a Jan installation. They finally installed the panels 6 months delayed in 06/01/2017 (19 broken roof tiles) I received a call this morning from Solar City concierge Erica that they have to resubmit my permit which could take up to 2 weeks. On top of that I will have to wait another 2-4 weeks for APS to inspect and turn the power on. We are on 3 digit heat and I'm sure my APS bill will be higher and I'm starting to pay the loan. I tried to call my Sales Rep to no avail (voicemail is full) I should have used SunRun via Costco and might have a better experience. UPDATE: As mentioned my initial consultation with Charlie Rickets was 10/26/2016 Panels installed 06/01/2017 Permit approved on 7/17/17 (breaker) Permit approved on 7/20/17 (inverter) after 3 corrections APS 7/28/17-8/17/17 I received an email dated 6/27/17 from the Regional Sale Manager Brent Lewis and replied to his email and finally received a phone call on 7/6/17. (The only phone call with a promise to get back to me with status update) Still very disappointed because by the time I finally generate solar energy, it's summer time. If they installed my panels in January like promised by the useless consultant Charlie Rickets then I would have generated and accrued enough solar power to pay for the summer months. In short I'm hit with 2 payments until the temperature goes down and we don't use the AC anymore. Also, just an FYI, the so called rebate that was offered will not be available until 45 (I think) days after you are connected to APS. Figures!! Solar City/Tesla never failed to disappoint me. read more

Solar City is the worst company to deal with. My system has not been producing since August and last week, Solar City finally is going to do something (so they say). I verified this through APS and the powerguide from Solar City. Solar City claimed APS cannot see of the system is producing. This is a lie. There are other ways to verify with APS through your bill with the credits. Solar City will sell you a lousy product and rip you off by taking your money. The power inverter went bad and I have panels that got water intrusion. So I have to question the integrity of the overall installation. STAY AWAY FROM SOLAR CITY. THEY WILL RIP YOU OFF!!! read more