Do not sign up with Terminix. I was lied to about the service and ability to cancel and am now being told I cannot exit the agreement without paying the entire annual amount. I see now that I am one of many on Yelp giving a one star review. I should have checked first. read more

I rarely write a bad review. I almost wrote one because the guy Rosendo showed up, threw a business card in my gate, never rang the doorbell, never called, never replied to my text or phone calls and voice-mail. Didn't answer the calls from their dispatch. However, I've used Terminix before and I knew they weren't all bad. And I'm not one to jump the gun and 1 star a company without letting them redeem themselves. I called back to ask for someone else to come and they sent the most honest and nicest guy. His name was Le'James Riggins, he called me when he was 5 minutes out, waited for me to rush home 5 minutes away and was very thorough and honest and actually told me the wood in the house was so good that it would outlive both of us and the deck that had Powderpost beetle damage should just be replaced since it's old. I truly appreciate honest feedback. read more

My horrible experience - made an online appointment (super easy step) and Malik reached out. He rescheduled my appointment 3 times due to multiple excuses like car problems, etc. I called in to complain and reschedule my appointment, Tim put me on hold forever so I just hang up. After being so upset I decided to give an honest review and my experience. And of course I am reaching out to some other pest control. After my horrible experience, I can never use their services!! read more

Really disappointed. I was misled by the salesperson who told me if I signed up for the quarterly plan, I could cancel at any time with no penalty. I was also told I'd be billed when the next appointment happens, not every month. I tried to cancel and get refunded and they told me I'd be refunded, but nothing happened and it's been weeks. Now I have to spend time following up with this sleazy company. read more

Terminix provides services for different kinds of termites and rodent exclusion, borage-treated attic insulation, and other items (see website). Though communication can be improved, we have consistently found people friendly and competent; and their pricing reasonable. We have worked with them for many years. Strongly recommend. read more

I was a long term Terminix customer (over 10 years), but had a terrible experience last week. I am in a warranty contract that had me paying them several hundred dollars per year. Finally, after over 10 years of paying, the inspector found termite damage. However, Terminix said the contract only covers termite treatment, and not termite damage. They are unwilling to do anything for me, unless I pay $4500. After complaining that $4500 is too much, Terminix said I can find a cheaper guy somewhere else to do the job. Well, I won't be renewing my contract, and will take my business somewhere else if I need termite treatment. I am never doing business with Terminix again. read more

I requested an inspection online; they showed up on time but before I could describe the problem and what I needed, the tech informed me that he could not proceed with the inspection without a commitment for monthly preventative service. I told him I would consider any quote he provided but he pressed me to make a decision today. I told him I could not commit to a decision today, and then he informed me he would have to charge $500 for the inspection. I declined and he walked away saying, "Well, I guess this isn't that important to you." If that is the initial experience, I can't imagine what their "service" is like. Run away. read more

Terrible. They do a bait and trap on customers! I had them come to do a rodent exclusion and they did a hard sell on a bundled 2-year contract termite and insect control that I didn't really need. They never did the service as stated in the contract. It took a significant amount of time and effort on my side to figure out out what it was I was actually paying for. Calls were characterized by long "hold" times, difficulty in getting straight answers and scheduling was always a nightmare. Their standard is to say they need to first contact another department to call you back for an appointment. After all that, there may or may not be another call. Horrible customer service. On multiple occasions, their representatives would start out with a script but quickly devolve into emotional and unprofessional behavior. They were seldom helpful. I wouldn't be surprised if these delay tactics were part of their business plan to get as much float on unnecessary recurrent payments as possible. If you use them, I warn you not to sign up for any standing contracts! More to add---I spent 30 minutes trying to cancel my service (after the terms of the contract were already up, they were still charging my account). I continued to get the run-around. I asked for the manager to try to resolve the situation. That so called manager said "sure we will cancel" but could not confirm my account information so I was doubtful that this would actually be done. When I asked if it could be confirmed to my email, he actually Hung Up on me! read more

I had a carpenter ant problem at the master bath. The inspector was late. When he arrived, the "inspector" came out without looking at the interior or exterior suggested a whole house fumigation for $5100 or local heat treatment for about $3200. I was to vacate the house for 3 days. This is totally unnecessary. I already had a termite inspection and repair 1.5 months-2 months ago, and the rodent service the last week. If the termite pest control would help with carpenter ants, and if the websites did not suggest to hire a pro, I would not have ever gotten in touch with this company. So dishonest and unhelpful. The main Terminix representative was helpful though. Go elsewhere. read more

I can't even begin to describe Terminix's level of incompetency. It's as if the business is run by a bunch of kindergarteners. Just for my first inspection, 3 different associates called me up to schedule the exact same appointment, and the exterminator still got the date mixed up--TWICE. A month later I got another call telling me they needed to do a reinspection. No one ever showed up. Then 2 hours after the scheduled time I got a call saying there was another mix-up: they do not do reinspections for spiders, so no exterminator was ever scheduled to come. I'm glad that I live in a rental and won't have to deal with them anymore when my lease expires. I wouldn't use them again even if they offered their service free of charge. read more

If I can give them 0 reviews I would do it, the worst company that I ever hired, I hired TERMINIX to deal with my cockroaches infestation since they are a big company and I thought that the will deliver an excellent service ( BIG MISTAKE), they charged me $200 for the visit where they promised me that they will spend enough time to attack the cockroaches and fix the problem, also they promised me that they would do a fumigation and a lot of treatment in order to give me excellent results. First the canceled the first to visit that they where scheduled and I took the days off from my works to be at my house during the treatment and they didn't show up and when finally the show up, the guys spend around 5-10 minutes to sent some glue traps for cockroaches and he left and thought to my self, I spend $200 for someone to come over here just to set some glue traps when they promised a deep treatment and fumigation. After a couple weeks I didn't see any dead cockroaches or any improvement at all so I called them and they said that they will fix the problem etc, They scheduled the appointment for December 26 and I took again another day off from work and guess what? The technician didn't shows up one more time, and they call again telling me the will reschedule the visit but I have to pay $150 extra, can you believe it??? I would suggest to all people out there to stay away from this company since their service it's the worst that I ever seen. So far I will try to sue then since I spend a lot of days off for nothing and caused me a lot of stress in my family and I. Worst and most terrible service in the market, please do yourself a big favor ... never hire this company. read more

I should have checked YELP before i called terminix for service .... and now I understand why they only have 2 stars .... I give them zero stars ..... Very rude impolite service people .... they promise an appointment and then call you last minute to say they can't make it ... Oscar Castellon-Lopez extremely rude .... didn't want to service my home bc I was not a regular customer ... I was considering a change in services and with this kind of service, I will never use Terminix ever! Rebecca at customer service was extremely rude as well ... said I could expect a response for service within 24-48 hours. Not acceptable. The whole service industry has gone to hell in a hand basket! read more

Pathetic service. The technician came just spent a minute and charged $176. No value for money and the technician was arrogant. I immediately canceled my service. read more

I called a few times and so called schedules appointments never happened. The guy supposedly who was going to come never showed up 2 times a few weeks ago, I asked to talk to a supervisor 2 times no one. Very poor customer service. I now have to drive from Milpitas to San Jose to resolve the issue. Never using them again. read more

Don't use this company, they are sneaky and will scam you. There are a lot of better options out there. I had initially ordered a service for roaches which cost $200, they said they would come out 2-3 times until the problem was solved. I spoke with their customer service and clearly stated that I just want this service and not any recurring services (bimonthly, quarterly, etc). They decided to still sign me up for their recurring services without me knowing, when I got a message saying they will be coming out again I asked if this was part of the initial service and they told me yes that it was free, however they charged my credit card still. I called and sent them proof that they had directly messaged me saying it was part of my free service and initially told me that I would get refunded, called over and over for a couple weeks and they had no resolution. Each time I had to give them context on the issue and each time they speak with a different supervisor who doesn't know the issue and just denies the claims. Good thing I paid with credit card and have reported it to the bank with the same proof as well as let them know that I am not the only one they are scamming based on all the reviews everywhere you look for this particular company. If for some reason you do decide to ignore everyones warning on these reviews, pay with credit card and keep all your messages because you will eventually need them to report it to your bank and prove that they are lying and stealing from you. read more

Used them for 4 months of Commercial services, Our tenants reported NO technician or service providers coming out to service the property or even inspect after the first month of service. Following multiple attempts to cancel service, management would get constant notices to pay a "final outstanding" bill. Upon payment, the account would be cleared of any visible bills when logged in from their website, but 1 YEAR later we get a call that credit collectors were sent by "Terminix" to collect a "final outstanding" bill. These guys are really good at doing everything you don't want them to do. Apparently they live with Patrick under a rock because this company doesn't know how to send EMAILS for payment confirmation, Everything has to be MAILED to you. However you can definitely pay them any means necessary they take any form of payment!!! So advanced!!! Seriously a joke. If you own any apartment complexes or small business, I would highly advise you to stay clear from these guys, they're just a big mess and a bigger headache. But hey, at least they're polite when they ask you for your money! read more

Daniel Morris has been great for several years. Always friendly, thorough, and knowledgeable in a variety of pest control that we have needed. Looking forward to having him continue to work with our house. read more

One star is too generous. I made an appointment for Saturday, 3/13/21 between 3-5 pm, no one ever showed up. No phone call, nothing. Highly unprofessional. Looks like I dodged a bullet anyway. How are these people still in business? read more

If you're thinking of a company that provides termite service, you're probably thinking of Terminex. They were the first company we called to schedule an appointment and we were able to get an inspector over in a couple of days. Terminex is probably the most expensive out of all the termite companies that came out to inspect our house. They were very knowledgeable about how to deal with termites and informed us the most effective way to treat termites in the dry wall is by tenting/fumigation. We were also told we had subterranean termites which could be eradicated with baits in the ground. The estimate we were given for the costs for both services was around the $5,000 range. We ended up going with a different company due to their lower rate. If we weren't able to find a lower cost, we would have probably went with Terminex. read more

Worst service ever!! This is going to be long so hunker down, grab a drink and get a snack. I started quarterly service June of this year. The tech came out and everything was roses and chocolate. Apparently the honeymoon period only lasts 3 months with them because upon our second quarterly visit we were left with missed appointments, rude customer services and $149 charge to my credit card for services not provided. Stop here if you don't have time but if you do continue on..... Last week was our next scheduled appointment. The slot was between 10-12. I stayed home to meet the tech as I wanted to make sure they attended to some particularly troublesome areas. at 9:50 I received an email that the tech had already come out and my bill was waiting. At that time I thought "WOW! great! she must be on her way and preprocessed the bill" no worries here. Hours past and no one showed up. I think I finally called customer service around 3pm. I explained that Betty never showed and that I am 100% sure of this as 1. I was home, 2. We have 4 cameras outside, 3. the yard didn't smell like chemicals (which it did last time) and 4. there were no half dead bugs crawling out of the yard onto our walkway (which also happened last time) They said they someone would call me back to send someone else out and that I wouldn't have to pay until services were provided. Both lies, as 1. they never called back and 2. they charged my card the next day. I called back two days later to explain the above and they said they would schedule someone while I was talking with them. We were off to a great start because I received the confirmation email that someone would arrive between 1-3 today and they were sending out an additional tech that does a deep dive assessment of your house for free. Great!! so far so good. Until, fast forward to today.... no one shows up in the 1-3 window. So I call around 3:30 to get an update. I was put on hold, then "accidentally" disconnected, called back, was transferred to two other people, explained my story about 4 times. At 4PM (yes I was on the phone for an hour) the tech shows up (without the other guy that does the deep dive) we explain our frustration to her and using her best customer service skills says "do you want me to do the service or not?" So of course, we said NOT for million reason I don't have time to write. Mind you, I'm still on the phone with customer service at this point. At this point I tell CS I want to cancel service and get a refund for services not provided. So of course in their best CS fashion I have to talk to 2 more people, explain my issue a dozen more times to be told I need to wait to get a call back with in 24-48 hours to discuss with a manager. At this point I've spent 2 working days at home, at least 2 hours on the phone and I'm out $149 that the tech said I couldn't get back unless I give them another try because it's written in their terms and conditions. PS- don't ask where in the terms it's written because he doesn't know. He said he was told 2 years ago to say that so that's what he says but he never goes to the website and doesn't use it. (his words). Super fun!!! Now I get to wait 2 days not to get a call and then call them back or the bank to reverse the charges (which he said they would just reprocess payment or send me to collections for service I never received.) Thanks Terminix!!! You're the best!!!! read more

It's been 7 years since Terminix fumigated our house for drywood termites so we were initially bummed to discover more termites in our drywall this summer. We had multiple companies come out for a quote but found that our inspector Jesse was easily the most comprehensive and detailed, and he spent twice the amount of time at our house during the inspection than anyone else did, finding things that the others totally missed or ignored. Fortunately it was determined that we had subterranean termites, which aren't treated with fumigation. He helped put together a plan for direct treatment in the drywall (foam), some rodent exclusion and proposed bait stations as well. All the packages combined were on the expensive side, no doubt, but they were willing to negotiate and we got the number down to an agreeable price. Ramon came to our house three times in four weeks to do the work and he was also incredible. Super great guy, super comprehensive and he found all these details around the house I never knew about and he insisted on getting everything fixed and secured even if he had to keep coming back. He was in our attic, our crawl space, under the house, all over the place and I felt like he made the effort like this was his own property. Matthew just came out to do the bait station install, and then got into the crawl space to spray for subterranean termites and he was super friendly and professional too. I know Terminix gets a bad rep sometimes for being the big brand with poor service but I had nothing but an awesome experience with Jesse, Ramon and Matthew. read more

I signed a $1900 contract to have holes in the attic sealed to keep critters out. After several attempts they said they could not reach the area to seal. Problem was not solved. I called to get a refund and they initially said only $500. I didn't think $1400 was worth a failed attempt to fix my issue. I called 3 times and was told I would get a call back from a manager over a month period. It never happened. Although, my contract was cancelled without a penny refunded. It baffles me how a business can run in this manner. I'm out $1900 and received nothing but frustration. read more

The inspectors and staff that came yo my house are pretty friendly and kind. Worst headache ever when it comes to customer service over the phone . Absolutely terrible. The 1-800-number's Call center doesnt communicate well with the local branch which is ultimately the people coming to service you. So much wasted time and calls back and forth and no shows. Seems They provide the info to the the local branch and from there I dont get a call back so even the day before the supposed appointment, I dont receive a confirmation. Forever a guessing game. Then I would call to follow up and am told there's no appointment on record or oh actually it shows this other date/time Ive never been told. If you ask to cancel because you arent satisfied, the man who got on the phone with me was condescending and pushy repeatedly saying things like "I dont get why you want to cancel." The mailers definitely advertise that you can cancel if youre not satisfied after an inspection so why is he questioning my decision. Never again. So much energy had to be put into this, took a whole month for me to finally cancel. What a waste of my time. read more

I had been noticing signs of termites in my home, and called Terminix to schedule an inspection appointment. The person who answered the phone was friendly, and setting up an account with Terminix was easy enough. I was able to set up an appointment for just 3 days after the day I called. I had been anxiously awaiting my appointment with basically 2 or 3-star expectations at best, but instead I got Patrick Sweeney, who Terminix can thank for this 5-star review. First of all, it should be noted that my appointment was scheduled for 1:00-3:00PM. Patrick knocked on my door at 1:00. He was friendly, professional, knowledgable, and told me everything I wanted to know. He answered every question I had (most of the time before I even had to ask), and make me feel so much better about everything. I had dreaded the idea of having to fumigate, but Patrick's thorough, wise demeanor and reassuring, no-nonsense attitude makes me feel comfortable, confident, and ready to do what needs to be done. Seriously, Patrick Sweeney is the Mike Ehrmantraut of pest control: he has a job to do, and you can be sure that he will get it done right without overcomplicating anything or bullshitting you. Oh, and he brought pastries. I honestly can't say how the rest of this company operates, but if you do decide to give Terminix a call, ask for Patrick. read more

I have been updating my "new" address, and new card number for auto billing for a year and a half. They still continue to service my old address. They sent me a final bill, which I paid in full by check and it cleared. Now I have a credit agency calling me. This place is a hot mess!!! The service techs that come out were always friendly and respectful. Everything else is terrible. read more

This is the first time I deal with Terminix. I saw dry wood termites in my fence gate and started to look for treatment. Joe from Terminix came to inspect my house. He spent an hour on the inspection and seemed to be thorough. However they can't do anything to my fence gate. Then he gave me a handwritten proposal with some preventive services starting from about $1000 and started to push me into a commitment. I said I would think about it. Apparently he got upset and complained about spending two hours with my house. When I walked him out, his last words were " You are not serious. Stop lying." Ok, I am serious now that I will never do business with Terminix again. read more

A few notes: 1. We were previous Terminix customers, but we canceled our service a year or more ago or so because of customer service issues. 2. As part of a condition of a re-fi, we needed a Termite Certification. Additionally, since I had concerns about infestation again, I started looking into coverage again and decided to try with Terminix again because I figured perhaps, their issues may have improved. 3. This was a free report so perhaps it's a situation where you get what you pay for, however, before I made a decision to restart our relationship with Terminix, I wanted to put the customer service to the test. 4. All Terminix employees with whom I interacted were always polite, respectful and a special shout out to Alfie (?) the person on the 877 number, who was extremely helpful and courteous. That said, my Terminix Timeline is as follows: 28 May 2020 - Terminix inspector arrived and conducted a Wood Destroying Pests and Organisms Inspection. He noted, "there were visible problems in accessible areas" of Drywood Termites. In the Inspector's Statement of Visible Damage, two items were noted: "Facia [sic] board, planter box" 30 May 2020 @0800-1500 - A contractor made the required repairs. 30 May 2020 @1620 - Text sent to inspector informing him that repairs were completed and requesting a re-inspection. 30 May 2020 @1630 - Inspector notified me via text he will contact me on Monday, 01 June 2020 as he was off. 02 Jun 2020 - Terminix inspector returned, conducted the re-inspection, and departed. 03 - 12 Jun 2020 - Waited for the final report. 12 Jun 2020 @0811 - Sent text to Terminix inspector requesting the certificate. No response. 12 Jun 2020 @1537 - Sent text to Terminix inspector offering to pay for the certificate. No response. 16 Jun 2020 @0948 - Called Terminix 1.877.837.6464. Spoke to "Alfie"(?). Explained situation. I was placed on hold while "Alfie" attempted to contact the Terminix inspector. No contact. Alfie contacted the Branch Manager, relayed my concern and provided my information to the Branch Manager with the assurance that I would get the report and certificate. 16 Jun 2020 @1317 -Manager emailed the Wood Destroying Pests and Organisms Inspection dated 28 May 2020, but no clearance docs or certification. 16 Jun 2020 @1341 - I emailed the Manager to clarify that I had received the report but not the certification from the inspector's follow up visit. I then asked: Q: Does your office/company provide a report or certification stating that my home is now clear of termites? Q: If yes but there is a fee, what is the fee and how can I pay it so I can get such documentation? 16 Jun 2020 @1404 - The manager responded via email "Yes, if the repairs/mitigation have been completed we will re-inspect and issue the clearance. There is no additional fee for the clearance." 17 Jun 2020 @1543 - I emailed the Manager the report and pics of the deficient areas and the repairs and noted that the inspector had been by on 02 Jun 2020 but we had not received a final clearance. 17 Jun 2020 @1543 - I emailed the Manager for follow up. No response. 17 Jun 2020 @1559 - I sent a text to the Manager for follow up. No response. 18 Jun 2020 @1604 - I left a voice mail for the Manager for follow up. No response. 19 Jun 2020 @0908 - I left a voice mail for the Manager for follow up. No response. 19 Jun 2020 @0908 - Called local Terminix office number shown on the inspection report at 2233 Paragon Dr. Ste. A San Jose, CA 95131 PH: 408.444.8045. Bad number. 19 Jun 2020 @1009 - Called local Terminix office number shown on the inspection report at 2233 Paragon Dr. Ste. A San Jose, CA 95131 PH: 408.444.8045. Bad number. 19 Jun 2020 @1009 - I left a voice mail for the Manager for follow up. Went to v-mail. 19 Jun 2020 @1009 - Called Terminix 1.877.837.6464. They will call back. 19 Jun 2020 @1030 - Inspector called my wife and sent her the link to the certification. 22 Jun 2020@1400 - I come to find that I was in fact charged $299 for a "WDIR Real Estate Inspection". I called the Terminix number and after waiting on hold for 7 minutes, the person on the line reacted as if he could not hear me. I checked to see if my phone was on mute (it was not), and he hung up. So you win Terminix. The $299 is not worth the time and effort it will take to chase you down, however, this account will be posted on every Social Network page out there and a letter to your corporate HQ with this timeline. read more

Terminix sent an email stating they were now offering gutter guards. After they ignored my email I called and set an appointment to get an estimate. The time was from 1-3 and, no surprise, no one showed. No call, no email, nothing. If they can't make an appointment I can't imagine that they would stay with a schedule. read more

I have getting quote from multiple company for my termite issue. This might not the cheapest, but they provide great end to end service. The agent, Aaron Andrews, is so friendly, answered all my questions. The appointment can be arranged quickly and flexibly. He also provides lots of help after the treatment. This is the kind of service, I would recommended to my friends. read more

Had work done. They got my name wrong on the order and when I first brought it to their attention, they blew me off. It has now been two days and they don't seem capable of getting it correct. We need this for a refinance, and this.might cost us our deal. Buyer beware. read more

There should be Zero stars. I just got a call from Nathan at Terminix. He had a Campbell phone number. Someone was supposed to be here between 3 and 5pm today and he called to say they were in a meeting and no one could come. So if there was a meeting it had to be scheduled ahead of time and if that is the case why wasn't I contacted earlier!? When I asked why I was just now finding out no one would make it HE HUNG UP ON ME!!! Terrible employee. Terrible service. This company should consider hiring employees who care about the way they represent the company. I won't be using Terminix. read more

I don't know how this group stays in business. I can say that they wasted my day and that, from my perspective, the San Jose (Paragon Drive) outfit of Terminix is unreliable. I appreciated that they showed up for the termite inspection and that they took their time. Unfortunately, I never heard from them again. No report. A wasted day. It was a free inspection, if you can call it "free" when I had to set aside a day of my time for it. The representative gave me his business card and I sent him an email and left three voice mails requesting he call back--he never answered. I called the office and after being on hold for about 20 minutes the connection went dead. I can't guess why they behave in this manner, so I won't try. The only thing I am sure of is that I'll take my business elsewhere; that's the positive side of this experience. read more

Terminix - Inspector's business card with name, phone # and email address removed. - Pest Control Near Me - San Jose, California

We have contracted to Terminix for Pest Control for 4 years for our Watsonville property. Despite this Commercial relationship and account (monthly payments sent on time every month for years), when asked for a simple one time roach treatment in one of our buildings... 6 phone calls over 3 months to their office and we get.... an inspector trying to sell a protection plan, not a technician and no treatment. After finally complaining and signing a service form to guarantee payment ($399 for a one time treatment) we are now 2 months past... and still no treatment done. We will find another Pest Control Company. read more

Fernando Carrillo is the BEST they have!!!!! He is amazing at what he does and takes the time to explain what he found near our house and even did service inside. He's so considerate and always tells us how to prevent ants. read more

If you're looking for good customer service, look somewhere else. Terminex does 2 rentals for us. They can never get the billing straight. I get past due notice when the bill has been paid months ago. Upon calling, their reps are rude and condescending. Never met actual exterminator, but I am now researching other companies. read more

Worst company ever. Don't waste your money. They are expensive. I've been dealing with a rodent problem since July. I live by a park. I called Terminix in August 2021 and stupidly signed a contract to the tune of $1600.00. It took them three times to come out to seal all entrances rodents could fit through. They set traps and were supposed to come out and check them. I had to call to get them to come out and I was charges $139 every time they came. Keep in mind I had signed a $1600.00 contract for pest and rodent removal. I myself caught 6 mice and two rats with my own trap. Terminix failed miserably in the removal. They did not resolve the problem. They said it possibly could be a raccoon and they referred me to a Wild Life Removal company. That company came out (another cost to me) and set a trap. Three weeks later not a raccoon nor rodent was trapped. I then called Terminix back to get a partial refund on my contract but they did not comply with my request. Their solution to my request was denied. Instead they sent another tech out to check out the problem at no charge. They did come out, walked around, and left. I called and told them not to bother coming back. A total expensive failure. I don't recommend them at all. They are a rip off. I found another rodent removal person and within 3 days he got rid of my 6 month long problem. Buyer be ware. I should have read he contract more carefully. read more

They don't show up to appointments. Customer service is a joke. Don't waste your time. read more

If I could give them zero stars I would. We have been paying 'termite insurance' for 13 years. Included with this is annual inspections. This year the tech saw signs of termites and even came back three weeks later to verify it was not old termite poop. Here's where it goes bad. He tells me that the insurance ONLY COVERS SUBTERRANEAN TERMITES and we have dry wood termites, but that they can do a spot treatment for $800. Maybe I'm misinformed but my understanding is that no form of local treatment works for dry wood termites, the only effective treatment is tenting. 13 years @ and average payment of $250 a year = $3250. Money for insurance they misrepresented. $3250 down a rat hole. Obviously I do not recommend Terminex. read more

I would've given five but ...The guy that showed up had a mask in his pocket he never put it on in California it's mandatory to have a mask at all times. /Gott for a few minutes and then I went inside to wait for the paperwork to sign so beware read more

We called Terminix several months ago after we moved to our new house and found some termites sign. The specialist Patrick came and inspected the whole house. He is very knowledgeable about termites and provided us several treatment options. Unfortunately, our schedule doesn't fit, so we end up using other services. But we will probably have chosen Terminix if time window fits. Recently, we found some other termites in a tree in our yard. I called Terminix again. Although I didn't use their service last time, Patrick came again and gave me with good advice. Unfortunately, Terminix doesn't provide tree treatment. But the tips Patrick told me is very helpful. Thanks to Patrick and Terminix! read more