I don't normally leave reviews, but I had to take a moment to recognize the incredible customer support I received from Ericka at Smit's Pest management. I was completely frantic after discovering a rat in my home (a literal nightmare). From the moment she picked up the phone, she was calm, compassionate, and so reassuring. She truly has a gift for making people feel heard and understood--even in a high-stress moment like mine. Ericka listened patiently, asked all the right questions, and within minutes helped coordinate a plan to address the issue. Her professionalism and quick thinking made all the difference. What stood out the most was her personality so kind n thoughtful. She didn't just offer a solution, she made me feel like I had an advocate on my side. That kind of service is rare these days. Thanks to Ericka, I now know who to call and who to recommend. I've already told a few friends in the Bay Area about Smith's, and I'll continue to sing their praises. read more

Despite receiving an email and text confirming a tech would arrive today, my 2nd week with Smith's, to check the mole traps, no one arrived. I called the phone number a little after 4:30PM. I left a voicemail and never heard back. DO NOT CHARGE MY CC today. I hired Smith's three years ago, and had the same issue week 2 that I'm having now. In fact, Smith's techs damaged my drip system numerous times, causing plants to die. Techs didn't show up numerous times, or showed up unannounced doing the wrong things. I figured things had to have improved in three years and gave Smith's another chance. Unfortunately, it appears as if being responsible and accountable in terms of visits, no shows and getting a hold of someone at Smith's has not changed a bit. They deserve a rating of 0, but I can't submit my review without selecting at least one star. read more

I don't normally leave reviews but I'm so impressed with Joe I have to leave a shout out. My backyard has be over ran with ground squirrels. I was very stressed out but he has put my mind at ease that he will do his very best to eliminate the problem. Joe is very professional and easy to work with. Thank you Joe!!! read more

Great service from Smith Pest Management ! Joe was our technician--professional, thorough, and very responsive. Happy with the quality of their work and quick follow-up and would recommend! read more

Mike and Steven of Smith Pest Control did an excellent job installing a barrier against ground squirrels infiltrating from an open space behind my backyard. Mike designed the barrier to fit my property and he and Steven executed the installation. Mike and Steven arrived right on time, and finished on time. Both are professional and approachable. The cost for this level of service was a great value in my opinion. read more

From the moment I called and we spoke for the first time, I felt cared for. Our tenants were in a panic having seen at least one mouse inside and that gave me a sense urgency. Smith's not only set up and kept a schedule to assess the situation and set ttraps for elimination, but allso advised on exclusion (block potential entry points) and made several visits to check, clear the traps and reset. Dasia, our service person, walked the tenants through the steps and built trust with the tenants... so important! They were also willing to work with me to set up a payment schedule for the unexpected expense which made all the difference. I've already referred others!! read more

Joe is new and did an excellent job not only with my gopher problem but helping me understand my contract with Smith's and modifying it to fit my specific needs. I was very appreciative. read more

I've been a customer for many years. Joe was great! He gave me good suggestions and options on how to deal with the moles! And he was great about listening to me tell him about a new area of concern. Thank you Joe! read more

We're very happy with our monthly service with Smith's. We've had a couple of good technicians over the years but we really like our current technician - Dylan!! Thanks for being on time, responsive and thorough! read more

Smiths Pest control diagnosed my gopher problem and within a few months the gophers were gone and have never come back. A few years ago we had a terrible rat problem. Smiths came out and told us how to fix the spots they were getting into our home. The downside is they were not able to go up on our roof to see if there was a way they were getting into our through the roof. They also only put bait on the outside of the house inside of a black box so animals other than rodents wouldn't get poisoned. They were able to catch a few rats around the perimeter of our home but the rat infestation in our house continued. There were rats everywhere throughout our attic and in our heater vents and one ate its way through our bedroom ceiling. Finally we had to take things into our hands and put poison attic. The rats died in the walls and attic and stank to high heaven. We ended up having to pay $14,000 to have the kitchen rewired and the ductwork replaced. We still have them come to our home every few weeks to check for rats around the perimeter of the house. We never want to have that problem again. The Smith guys are personable and great with our dogs. I just wish they could have helped us when the infestation was so bad. read more

Highly disappointed with Smith's does not even begin to describe how I am feeling. Initially I was very impressed by the five star reviews, 20 years in business, and the owner's responsiveness on Yelp. I wanted to support a local family owned business. Zach Smith says what sets him apart is his expertise and integrity. Smith's seemed like a good option at the time. I clearly made a mistake in choosing them. My 93 year old grandparents' backyard had a rat problem. Smith claims this to be one of their specialties. Things seemed to be fine after the consultation and set up. There was absolutely no follow up! See the photos to see the type of service they were given for $175/month! I feel they clearly took advantage of an elderly client. The rat stations were clearly not maintained at all. Spiderwebs can even be seen in them! It's more like they left overpriced flower pots than setting any working traps! Did they even catch any rats? Once we were sucked into committing to a monthly service we were left high and dry. Don't let yourself be fooled like I was. Do not give Smith's your business! read more

Smith's Pest Management - Rat station - Pest Control Near Me - San Jose, California

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We called Smith's to come and help us with a rodent problem we did not want to deal with. They were easy to schedule, showed up on time, and were very professional, respectful and informative as they worked through the best solution for our needs. Our salesman was Mike Koon who made the whole process vary easy. Not all family business are run this well so we were relieved to have such a good experience. We would recommend both Mike and Smith's to anyone who has a pest problem in their yard or home. read more

i inquired for a quote through their website and received an automated email. i didn't get a reply back a week later so i called them. someone answered, took all my info down and then said they'll give me a call "right back" to confirm they can take this job....never got a call back for weeks. even if they couldn't service me, i would appreciate a call back. another company actually suggested i reach out to them since they couldn't service me but i'll have to look to another company for service since this already left a negative impression with me /: read more

In addition to my previous review, I want to mention that Mike is a stellar communicator -- a vitally important component of good customer service, and not always a given. Much appreciated, Mike. Thanks to you we are committed customers and will be telling friends and neighbors about your good service. read more

i received good service from this company years ago. unfortunately, not the situation today. unreturned calls and emails. and, i was told i would need to spend a minimum of $1,000 to service a small vole issue. what? good news: there are much better options available. read more

Mike Koons was excellent. He was able to tell me rather quickly that we did not have a gopher problem and it was more of a rat problem. He gave me some suggestions on eliminating them. Thanks Mike!!! read more

I live on a hillside and the moles finally decided to overtake my side of the fence. I called many exterminators and either they didn't want to take on the job or they charged an unreasonable amount. Jared and the team at Smith's Pest Management were excellent. In less time than they quoted they had my yard under control again. Their billing was good, the communication was excellent and they were always on time. I will use them again and I highly recommend Jared and the team at Smith's Pest Management. read more

Mike from Smith's Pest Management came to the house of one of my elderly clients today. He was courteous, patient with her and solved the problem on the spot. Great service and approach - I will definitely be using them again! read more

They sent Mike out to our house. I already had an estimate from a big co. But it was outrageou$. Mike was very knowledgeable & professional. The work he did was awesome. I would have spent almost 3k and been locked into a year contract w the other co. I'm so happy and I feel so relaxed knowing the rodents are going to get trapped. And best of all I saved a lot of money. read more

This is the email I wrote to them yesterday: "Your tech Jared was out this morning at our house. He said he did not see any rats and the traps were empty. The duct guys were out here this same afternoon and sent me this picture of a dead rat in the mech room. The picture is attached. The rat has been there for days and it stinks. There is no way Jared should have missed this. He clearly did not bother to check that space even though he verbally told us he checked it. And this is the second time he claimed there were no rats and when there was dead one in the mech room. We expect to be refunded for today's visit. If not refunded on Monday, I will call the credit card company and dispute the charge. I called Rebecca afternoon to discuss the issue and you left me on hold and hung up. Your company's customer service is horrible - both service visits and in the office and certainly not up to the standard you claim to hold. Thus, I am also letting you know that we are canceling our monthly service effective immediately. This email serves as written notice." Yes - twice their tech told us in a written report and verbally that he checked everything and the mech rooms had no rats and was wrong. We live next to a preserve and there are pests around which is why we signed up for regular service. This happened literally the same day Smith's tech was out. Either he lied or is incompetent but either way, a waste of money. There are other choices out there that can do better than this company. read more

Mike is the best! He came a few times to know our needs, and solved our problems timely, with great professionalism. He repaired all holes to stop the entry of rodents. I will recommend them to anyone who might need the service. read more

Smith's Pest Management - Pest Control Near Me - San Jose, California

had their service for one year and our lawn looks like a gopher farm and still have rodents in our house. they had to come out 4 times to "secure the outside from the rodents and we still have to trap them ourselves. read more

We have been trying to control rats on our own for years but this time, when we couldn't figure out how they were getting into the walls, we called Smith's. Mike was great. He did a thorough inspection of the house and then showed us places we missed. He put in new screens and gave us two traps in the attic. That did the trick and we haven't heard scratching in the walls or trapped any rats since he was here. I couldn't be more pleased with the professional service. I'd certainly recommend you contact Smith's Pest Control for honest value. read more

Jared trapped and caught a critter that was digging up my back yard. He is always punctual and professional. read more

I had a great experience with Mike and Eddy of Smith Pest Management. Mike is a true professional. He carefully diagnosed my problem (in S.F.) and was thorough and communicative. Mike and Eddy did high quality exclusion work for me and I'm very happy with the results. They were efficient and quick, but also thorough. I'm so glad I called Smith Pest when I had a problem that I could not handle on my own. Five stars!! read more

Called twice for gopher removal and left messages. No return phone call. Are they still in business?

We called for Smith's Pest Management to inspect our ten acres property and offer suggestions on how to control a wide range ground squirrels infestation. Mike Koons came to inspect and proposed valuable solutions. Mike has an excellent understanding of what works to control pest infestations. Thank you Mike! read more

I wanted to add a further update. Smith seemed to really listen to the complaints and took ACTION on them. Pretty rare. We now receive automated calls a day prior to service. Katie, our awesome team member texts an approximate ETA and always arrives within that window. Smith's has also been reaching out with follow up calls ... luckily I've only had positive experiences lately. Regarding our new technician- they should clone her, give her a raise, but please keep her on our account! She is an excellent ambassador for Smith's brand - courteous, respectful of our property and quick to educate us about the "rent-free residents" on our property. She also goes about her work despite weather conditions or hours. She's always thorough and doesn't rush. Rarely do you see a company turn around from "zero to hero" - but Smith's, and specifically Katie, have accomplished this. .I would be confident recommending to others now. read more

Grateful for Mike's resilience dealing with a very complex rodent problem in my house. Mike did not give up depite the issue taking weeks to remedy. He came back multiple times each week to try to resolve the issue in creative ways given some of his usual tools/tricks would not work in my house since I have house cats that could be injured by the traps. Mike found and sealed up exterior entry points that were not discovered by another vendor and eventually caught and disposed of the rodents that were trapped in the house and crawl space. I am grateful for Mike being patient with my pet requirements. He not only came back multiple times for weeks to remedy the situation- but he continues to check in to make sure the issue has remained resolved. Thank you Mike! read more

We used Smiths many years ago and it was a great experience. About 14 months ago we hired them again for a cleanout and it was a total disaster. The first guy who came and set up traps missed many places where we had mole hills even after I showed him where to put the traps in our front and back yard. We were supposed to have him come back a week later to check the traps, but he never came. In fact, weeks went by and no one came to check the traps. I called the office multiple times and they told me they had some staffing issues. Finally, on a Tuesday they told me someone would come and check the traps that coming Thursday, so I planned to be home on Thursday for the guy to arrive so I could let him into the back yard. The next day, Wednesday, out of nowhere, I saw on my ring doorbell that someone was at the door - it was their trapper leaving a note for me after checking the front yard traps. They were a day early, and hadn't checked the backyard traps. I told the trapper to check the back yard, and that many spots were missed. He agreed that our first trapper missed a lot of spots and set new traps. I asked the new trapper to come back in a week to check the traps and he said he would put me on the schedule for the following week. Two days later he shows up again to check the traps. He was as confused about this as I was - he said that the office had scheduled him to come and that we were on his route. No calls, no advance warning, and why on earth do I need someone coming every other day to check the traps? I called the office and they promised that they would wait 2 weeks to send someone back. Then they sent me a bill for the balance due on my cleanout, even though I had several visits left on the cleanout service. 2 weeks later, no one came. A few months went by and no one came to check the traps. Of course, out of nowhere, at least 3 months after the 2nd trapper had come the 2nd time, a third guy comes with no warning, no call, and just starts looking at traps in my front yard. Again, he was leaving a note when I realized he was there and asked him to check the backyard traps. That was over 7 months ago! Now, over a year later, we still have their traps and little blue flags in our yard and no one has been here or called us and we've had their traps in our yard this whole time, when the service we purchased was a cleanout service that should have taken 4-6 weeks with someone coming weekly to check the traps. All this to say, their scheduling and office management was a total mess, and they handled our job in a negligent and unprofessional way. We obviously aren't going to pay for the balance of our service, and are removing the traps and flags ourselves since their company clearly lost track of us and our account. Reading the reviews here, it seems like the owner has stepped back in and hopefully is improving their utterly dismal organization. I wish him a lot of luck! read more

We requested service from S.ith's because creatures have been digging holes in our front and back lawns for at least a year. I arranged for an appointment and was surprised to find a $750 charge on my credit card. At no time before the service was I told of the fee. I was also not told until the end that that fee was for five visits regardless of whether anything was caught.Someone came within a week or two of my first call, left his shovel in the front yard and found no pests. After no visits for a month I asked what the schedule was, told them about the shovel and they arranged a visit within a week. I don't know where and how they were looking in subsequent visits but on the 5th visit they trapped a mole. There t and last visit they took the traps away. That was my $750. There are now mounds of mole digging all over my backyard and some in the front. Not their problem. Anyone have suggestions for a different service that will complete the job? read more

Vilgai is one of the guy who often provides the service to our property. He is always on time, responsible, and hands on.

I have used Smith's pest management since gophers took over my backyard last fall! I am so glad I called them! My yard looks wonderful! Shout out to Jorge, who is an asset to Smith's! Not only does he provide quality service, but communicates his eta, his assessment, and provides helpful suggestions to protect my yard. read more

So we have been using Smith pest management for gopher and vole control for a while. They have been excellent. But we recently started seeing mice droppings in our basement and attic. They sent out Mike to help. Mike's service is OUTSTANDING. He came and walked around the house to see where the mice may be getting in from and then set traps in the attic and basement. Mike came to our house every two days to check the traps and add more where needed. We have caught a couple. Mike was checking in regularly to see how the traps were doing. I would recommend Mike and Smith's Pest Management to anyone with indoor and outdoor rodent issues. read more

Thank you. Please disregard my prior negative review. The owner of Smith's Pest Management contacted me and we had a positive discussion to resolve the issue. I understand what happened and my recent invoice has been waived. Thanks to his response, I now support Smith's Pest Management and wish this company much success! (I tried to delete my original review, but the Yelp app says "unable" to do so. They now deserve 5 stars!) read more

Smith's customer service woman is EXTREMELY RUDE AND DISRESPECTFUL - calling me "Mrs" when I told her repeatedly that I am "Doc" - I earned it and I have 25+ books that I authored in print . .. but Smith's is DISRESPECTFUL AND DEMANDING OF HIGHLY ACCOMPLISHED WOMEN . . .. avoid this "outfit" - there are many other pest exterminators who know who is paying them! These folks gave me and my tenants an EIGHT HOUR WINDOW TO WAIT FOR THEM!!!!!!!! Duh??????/ -Docpotter read more

Smith's management got in touch with me and asked for the chance to provide gopher trapping/elimination services. It has now been 3 months and they have done an excellent job providing services. I have honestly not been in touch with their customer service and can't say whether this has also improved. I would recommend them at this point based on their great follow up and excellent service. read more

Smith's Gopher Trapping Service - and Felipe - pulled over 15 gophers out of my yard (they reproduced because they were well fed on my rootless plants, yay.) We had tunnels 2.5 feet below the ground. We had gophers in the raised beds. We had gophers tunneling through the landscape cloth. We had gophers in all four corners of our yard. Smith's did an amazing job of getting rid of them even though it was truly a plague of gophers... more and more and more gophers. Customer service was excellent, back office was well organized, Georgia was great and super responsive to "help! we have another one or two!" and Felipe was very crafty at getting even the biggest and most evasive of the brood. Don't do what we did - wait for your cat, who appreciates foraging for wild-caught food, to get them all. They multiply faster than a cat can keep up. Call Smith's instead. You'll be really thankful you did. And you will actually have mature plants in your yard, instead of all new ones like us. read more

I hired Smith's Gopher Trapping Service to catch rats. Brendan Adams set up the traps and came back twice a month to check the traps. Brendan was very professional in every way. There was some nibbling on the bait and one trap activated but no catches. I decided to have the traps picked up after 2 1/2 months. To my pleasant surprise, I received a full refund for their service. Their customer promised is 100% satisfaction. I highly recommend their service. Allen, Danville read more

Customer service was so helpful and they had someone out the next day to start working on our gopher issues