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    Tera Salon & Spa

    3.6 (16 reviews)
    Closed 9:00 am - 8:00 pm

    Services - Tera Salon & Spa

    Bridal hair services

    Color only

    Cut and color

    Tera Salon & Spa Photos

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    This is how much fun it is to be in Barbara's salon chair! So personable!
    Katharine M.

    I have been getting my hair done by Barbara Johnson for over a decade, and with good reason! She is the best colorist ever! She understands how to complement your complexion with her coloring, and understands how to complement your face shape with her cuts. But the real icing on the cake to being confident you'll be happy with your look is how great her personality is. You are always in for pleasant time in Barbara's chair! Love, love, LOVE her! Always worth the hike to wherever she is, but Medina's Kalla Lily is my favorite place she has been as well! Swing through Caribou's drive thru for a yummy coffee to sip while getting beautified by a lovely stylist!

    1.pic is what I showed the stylist. 2nd is the color we agreed on. 3. was the outcome of Kalla Lily. 4th. Got it fixed elsewhere. see review

    My experience at this salon was terrifying. I had went in to this salon to color my hair dark blue. I showed the stylist the color that I wanted and she brought out sample colors. We agreed on a dark blue one but when I left their salon, my hair was teal, rusty yellow, baby blue at the roots and green. The stylist asked me if I liked it and feeling bad I simply said "It wasn't what I expected." and left . As soon as I got into my car I called the salon and wanted to speak with the manager but she was not available and called me the next morning. I spoke with Melissa, whom is the manager at the Medina location and she did apologize for my experience but then quickly changed her attitude when I wanted a refund. She insisted they fix my hair but they were unwilling to work around my schedule. I advised that I would be willing to come in after my work shift at 8:30pm on a Friday to get this issue fixed but in Melissa's words "We close at 7pm so that is just not possible in our world." I kept on asking for a refund as I had to have my original stylist fix it the following morning (she literally woke up at 4:30AM, drove to her salon and fixed Kalla Lily's mistake- what a champ!) I was supposed to receive a response from Melissa the following week after she had to consult with her partner about a refund and this is the reply I get- "I do apologize for the delay in my response. Thank you for sending over the pictures so I have a better picture of the end results. I am very sorry that you were not satisfied with your end results. It is my understanding that Barbara the stylist did confirm with you that the color would be lighter and that at the end you did tell her you were satisfied. With all that said you were obviously not satisfied which you expressed. I did say that we would have been more then willing, free of charge to you, to redo the color service to make you 100% satisfied. However due to time restrictions with your work schedule you were unable to come in however in the post you did have it redone in the morning time which I did tell you we could do for you. At this time we are not able to offer you a refund for our services since you were unable to come back in the salon and have us look at it in person. I can offer you a Complimentary Color Service in the future with another stylist such as Kendra, Tricia or Jackie that you have seen in the past and I assume you were satisfied with. Please let me know if you would like to reserve a color appointment with one of those stylists. Thank You" Who in their right mind would ever walk into that salon ever again? I still demanded a refund in the amount of at least $125.00 because I do understand they need to get paid for the product that they used and still received no response. This is the worst customer service I have ever experienced and coming to find out from my posts that people responded to it is not uncommon for this place. Please do yourself a favor and do not go here. I would suggest Keri at The Style Room who made me very very happy with the end result and the actual color I wanted! Spend your hard earned money somewhere else that will treat you with respect.

    Damage done to my hair when highlighted at Kalla Lily Salon in Medina

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    10 months ago

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    2 years ago

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    Sirathy K.

    Thank you Jenny. Thea is always available for her clients.

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    1 year ago

    Cut and color: had 12 inches cut off to donate. Color and new cut look great. Place is clean and they are very accommodating.

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    Sirathy K.

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    2 years ago

    Love this place. Friendly staff and knowledgeable stylists. Elena is a blonde expert!

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    6 years ago

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    Review Highlights - Tera Salon & Spa

    Always worth the hike to wherever she is, but Medina's Kalla Lily is my favorite place she has been as well!

    Mentioned in 4 reviews

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