You may ask, "How do you have an update to a one-star review?" After this review first posted, Josh (one of the owners) did try to contact me via phone to help resolve it. I appreciated that. The phone calls came late at night (after he had finished with clients), and I was not able to call him back. Then I went out of town, and after a week, I just thought the matter was dropped.
Unlike my boyfriend, I considered giving Sabai another chance.
Yesterday, we both received a brown envelope via certified mail. Inside that envelope were two certified mail envelopes addressed separately to me and my boyfriend. They were sent back unclaimed (we have a front desk person, so not sure why they never got to us in the first place).
I saw SBT, and thought, "Huh, maybe it's Sabai Temple trying to reach out to make amends?" I opened my letter, read it, and was a bit stunned. Then I opened the one to my boyfriend.
His letter was a lot nicer than mine was. Ironically, it was my boyfriend who penned most of the review on my account as I was still seething from the phone call that day. Yet, he got the much kinder letter (which he has vowed he will Yelp about on his own account). I'll just recount what was in my letter.
Essentially it was the MN version of a "f*ck you." Or at least that's what it felt like. Polite, but basically, "Don't come back," with a bit of a "We are sort of sorry, but the guy who was a jacka** to you is still with us."
My favorite line from the letter:
"We are pleased that you have since found an establishment in which you are satisfied with the level of customer service and feel it is best that you continue your massage care there or elsewhere. For your security, your account with Sabai Body Temple has been de-activated."
I relayed the letters to my boyfriend, who proceeded to laugh about it for ten minutes.
The list of ironies:
1) Boyfriend wrote most of the review on my account. Yet he got the nicer letter. Probably because Josh thinks I'm a b*tch now.
2) SBT spent $7 trying to send both letters separately. When they got returned, they re-sent it certified mail again and spent about $5. In total, the small business spent $12 to send a letter to tell former clients to not come back.
3) The amount of time they spent to write the letter.
4) Had they just left it alone, I (nor my boyfriend) would not be writing this update, but really, who politely suggests that you not come back? I get that they want this one-star review off of Yelp, but this was not the best way to do it.
5) They are clearly pissed about this review, which is ironic coming from a massage studio.
6) I thought about going back once I had time to schedule an appointment, but since they de-activated my account, I guess I won't.
Other than laughing about how ridiculously childish this response was, I don't know what to say. read more