I went to Tiffany just over a month ago now for a over all bleach blonde hair colour. I initially booked a consultation to confirm that this would be something she could/would do and she agreed no problem and confirmed that she heard me so we went ahead and booked the appointment for the following week. Again, prior to her beginning the colour, I again confirmed that we would be doing an over all bleach blonde and she said yes. However, during the process I noticed she was doing only foils so objected half way through and still Tiffany said that she was doing as I had requested 3 times prior. At the end and after the blow dry, we both agreed that she did NOT do as I had asked and she had promised and instead, my hair looked the exact same as prior to which I have before and after photos to prove. She apologized and admitted that she did not listen to me but still proceeded to charge me a $150 dollars for products that she used. When I went home it did not sit right with me and so I asked that she call me and not once has she called me since. Instead she had her assistant lie to me over the phone and say she would not be free ever to call me and when she finally promised a date that she would call back she never did. I said I'd have to take this higher up since Tiffany is the owner and she then sent an email now two weeks later saying her rational for not reimbursing me is because I made threats to call the Better Business Bureau. I think it's a sad reflection of what's happening with business owners that they can do exactly as you specified for them not to do, make no change to your hair whatsoever and yet still somehow justify charging you a $150 dollars. If this is Tiffany's business ethics I would be very weary of her greed and any endeavors with Flourish Spa in Lindsay. I have called the BBB who will be addressing the reimbursement issue as in this line of business, communication is of the upmost importance and our voices as customers should be heard. Write a review Rating * read more

I went in for a facial because I got an online coupon. I wasn't too thrilled with the location because it's in a office park with business offices upstairs and the salon downstairs. It felt as if it was cheaply decorated and just blah. I didn't feel like the staff was friendly or helpful at all in answering my skin questions, but I did really enjoy the facial and thought it was really great for my skin. They used several masks that really helped even and tone the skin. I don't think I'll go back because without the coupons, it's overpriced and I didn't love the location. read more

I used a coupon deal I purchased from one of the many deal sites for a sixty minute facial. The facial was nice except for the extractions. They were the most painful extractions I have ever had in my life, and I have had many facials from many different spas. It felt as if a metal object like a sewing needle or something similar was used. I had HUGE red blotches for at least 24 hours after the facial as well, and I have fairly clear skin to begin with. I agree with the other reviews that the office part of the spa was completely unprofessional in appearance. The office was a mess and the conversations going on in there were not something I wanted nor needed to hear. I was also slightly disturbed that they did the ion foot bath in the waiting area. I don't want to see other people's feet wading in a bath of brown water while I'm waiting for my service. I won't be going back. read more

My first experience at Flourish was really positive. I had purchased a discounted package from the internet, so I was there for a body wrap, a massage and a facial. I was greeted when I walked in and filled out the necessary information for a first time visitor. I was then taken to the first room, where I had the body wrap done. The body wrap was a new experience for me. It consists of having spacial toxin removing lotion rubbed on your skin and then you are wrapped in industrial saran wrap, then you lay on the warm massage table for an hour. As much as I loved having a nice quiet hour to myself, listening to the ocean (sound machine), I got a little bored. I was happy when the gal came back and cut the saran wrap for me so I could escape. The procedure claims that having this done makes you lose inches, so unless that happens dramatically for me, I probably won't be doing it again. Next was the massage and that was really great. I tend to have a lot of tight muscles and knots, so it was much needed. The massage therapist was very thorough and did a nice job. Last was the facial. I love having these because I have wicked dry skin on my face. I liked the gal who did this service, she had a quirky sense of humor, like me. But I could have gotten along without so much of the product in my mouth. Other than that, it was really enjoyable. Overall, I had an extremely pleasant experience there and I'd definitely make the drive over there to do more. The ladies are very friendly and they use quality products and I'm pretty darn pleased. read more

I called Flourish Wellness from a list of massage therapists (given by my chiropractor) who accepts insurance (Yelp also indicates they accept insurance). However, when I called, a woman answered the phone in a manner, as if I was bothering her. When I informed her I received their name as a provider who bills insurance, she said in a snotty manner, "Well, we don't." Very off-putting and will take business elsewhere. And when I read yelp reviews, I see why I most definitely should! read more

I went to flourish for a 60 minute facial, I have been having acne issues for a couple months. When I called to make the apt the receptionist said their esthetician specializes in acne, so I thought I should try it out. Cari did my facial, she was very knowledgeable in what was causing me to break out. She was super nice and even gave me a free upgrade in the room. Which was a strong exfoliation treatment. After the facial she recommended me some products and she wasn't pushy on selling me everything. She wrote down everything and told me how and when to use it. My skin feels great and I already have my next apt booked! She gave me $15 off just for pre booking. Over all, I loved my service and glad to see what else they have to offer. Small spa,but great experience. read more

I was surprised at the reviews and glad I didn't read them before I went to use my coupon. I didn't do the ion foot bath b/c I'm pregnant and after the reviews I will probably not go back to use it. However, I had a pregnancy massage by Aubrey and it was hands down the BEST massage I've evern had. The facial was just an exfoliate and moisturizing facial and I left very happy. I intend to go back for a massage. The ambiance is very relaxed and I met the owner, but as far as the actual service I was pleased. I can understand a higher expectation, but I didn't care where it was when I was in pure bliss during my massage. read more

It was very easy to schedule an appointment for a massage, a body wrap and facial, then an ion-foot cleanse - -they called me and emailed me the day prior as a reminder. The spa is a little tough to find, but worth a little searching :). They moved from thier former lower-level space to a larger, main floor spot. Calming decor, privacy curtains, and spacious treatment rooms made me feel comfortable upon walking in. Andrew gave me a great massage, responding well when something wasn't working for me. Then I went to see Molly for the body wrap and facial duo, neither of which I had tried before. She was very informative, explaining steps as she went and made me feel very comfortable (for standing in front of a stranger naked!). Molly also gave me some ideas of things that I could do at home to keep my skin looking good. Prices were reasonable, and they offer a great "package" deal. I will definitely go back for these services, as well as a few others that I learned about that day. I look forward to my next pounding, wrapping and vaccuuming! read more

I bought an online coupon for Flourish because I regularly get massages to relieve minor back pain and stress. I have been to at least 10 spas around the cities with various Massage Therapists and my 90 minutes with Elizabeth was hands down the most relaxing one I have had (I actually fell asleep at one point which I have never done before). I do agree that it wasn't easy to find and the massage room could use some improvement. Listing specific directions on their website would help (i.e. a diagram of the complex). Also, I prefer a darkened room for a massage and the attempt to block out the sunlight in the room could be better. There are only blinds on the glass door and an area cutout for the door handle which wasn't a problem for me but could be concerning for more modest folks, especially if the salon was busy. All in all i was very pleased with Elizabeth and would highly recommend her to anyone. read more

Though it's been over a year since my visit to Flourish, I must update my review to note that the owner, Molly, reached out to me through Yelp after my posting. She was concerned about my experience and offered to talk in person or have me come in for a do-over. Unfortunately, this message was overlooked in my inbox until now and too much time has passed to take her up on this offer. However, I am pleased to know that management is taking their customers' concerns to heart. Kudos to you Molly and your earnest efforts to improve your business. read more

I purchased a package 1/2 off with a coupon online. While the experience was enjoyable and the people there were nice, it all felt mediocre. I also kind of felt like the workers were inexperienced (perhaps it was because they were all wearing jeans?). After the facial I didn't feel much different. And I had to ask for more pressure during the body massage. The body wrap didn't seem to do anything although I was told it's supposed to help remove toxins... The walls were very thin so you could hear everything from the receptionist talking to the microwave. All in all, I wouldn't go back here and wouldn't have been satisfied had I not gotten a deal with the online coupon. read more

Don't bother buying discount coupons as they wont honor more than one per person EVER. I purchased two and they don't say for new customers only, but when I made an appointment for my second they said I couldn't use it. My first was to have a 90 minute facial, the actual facial with undress redress time was more like 60 minutes total. The facial was OK. Would I drive this far out for another at regular price probably not and after my recent experience trying to use the second certificate I would say no. read more

I purchased two 60-minute hot stone massages. One for me, one for my spouse. Our appointments were scheduled for 1 p.m. on a Saturday. I received automated email confirmations the day before our scheduled appointments. My husband and I arrived at the obscure, hidden, business office-like address at 12:50 p.m. We were first-time customers, so knew we would need to complete paperwork, and that's why we arrived 10 minutes early. We had a very hard time finding this place. There was no large sign and we had to drive around looking for the address "7212". I immediately noticed there wasn't a car in sight. Thought that was odd. We proceeded to get out of the car. My husband walked up to the door that said "Flourish" on the glass door. The door was locked. He peered through the door and noticed a sign that read, "we are closed until further notice. sorry for any inconvenience." We never received a phone call that they were going to be closed. No call to reschedule. Nothing. I then called the phone number to Flourish, 763-273-4115, at 12:51 p.m. I got their automated voicemail and left them a message wondering why they were closed and that we were there for our 1 p.m. massage appointments. Here it is the following Tuesday and I still haven't received a call back with an apology, or explanation for that matter. Extremely poor customer service on their part. I will not reschedule and I discourage anyone from going there. read more

I hate giving small business start ups poor reviews. That said, I went to Flourish last Thursday to use my Living Social deal for a 30 minute facial, 30 minute massage, and 30 minute ion foot bath and left feeling like there was easily some room for improvement. Flourish is located in an office park complex on the basement level. It was a bit difficult to find, even with GPS. Upon walking downstairs, the first sight is a small waiting area and off this a door and window into the office area. The office was a mess--I'm sure they know where everything is and have a system, but to a customer it's a disorganized eyesore and does not look professional. The worst part about ihis set up is they leave the door open (I presume to call out to new customers since no one actually got up to come out and greet us when we first arrived) and have no other interior waiting area. I found it incredibly difficult to relax between my facial and massage as they 1) told me to put a robe on and wait in the lobby (so people coming and going got to see me sitting around in a robe), and 2) they left the door to their office area open and I got to overhear all the office gossip, boyfriend problems, kid illnesses, etc. Glad they have such a tight knit working relationship, but I didn't come to hear Maury Pouvich live. The facial and massage rooms were small and barren. Both services were adequate and both therapists were very pleasant and seemed knowledgable. Overall, both the facial and massage were sub par to my other spa experiences--for less money and much better treatment, I'd go to the Aveda Institue over Flourish. The ion foot bath treatment was my least favorite service and by far the tackiest of all. They sat me back in the waiting room, thankfully, I got to put clothes on this time, and then filled a plastic bucket with water in the bathroom, put this metal contraption in the water with my feet, sprinkled in some alloy powder and table salt, and left me for 30 minutes. Personally, the ion purification thing seems like a scam to me, but I was hoping to at least get to sit in a comfy chair and put my feet in a warm bath with jets. Nope, no one came back for 30 minutes, and my warm water was cold after 10 minutes. My feet sat in cold, brown water (supposedly from all the toxins that were being pulled out) for the last 20 minutes before someone finally came with a towel so I could remove my feet. I was cold and crabby after getting to listen to round 2 of gossip central. Spa concept great. Prices ok (less than bigger salons but more than I felt was fair given the rest of the environment). Execution poor. Sorry Flourish, but I'd rather pay a little more to get the pampered spa experience somewhere else. read more

NEVER again, I had a facial last week and my face looked like it was put through a meat grinder. I've had numerous facials before and the way the extractions were done here was totally unacceptable (with a sharp instrument that dug into the delicate facial skin). It was pure torture and I had a pounding headache when I left. My husband couldn't believe how bad my face looked. Even after 4 days, I still have sore spots on it. I ended up breaking out with zits and I rarely get zits. The spa was a mess and unprofessional. There are so many other nice spas to chose from in the area that I wouldn't waste my money here. This was one of the worst experiences I've ever had. I wouldn't go back even if it was free! read more

I bought a Groupon for the Autumn Equinox body detox scrub and thought I would use it before my Hawaiian vacation. Office park setting was a bit bizarre, but went in anyway. Like the other reviews, I too was given the allergy test in the waiting room. The girl didn't check my wrist for sensitivity, but instead just went on with the scrub/detox. I too had a facial with dermabrasion added. That was wonderful! I got up from being wrapped in saran wrap, because I had to use the bathroom! I was "released" from wrap. My legs, belly and back felt warm and tingly. I thought it was from being confined. Later that night, I had swollen, itchy legs, arms and belly. I woke up Sunday with extremely red skin, still swollen and extremely itchy. I took Benedryl and slathered myself in lotion. Monday...no sleep Sunday due to itchy red swollen skin. Monday was so itchy, red and swollen I could barely get my pants on! I called the spa and asked what was in the detox cream. She said "Niacin" and that I was experiencing a Niacin reaction. Well I have had Niacin reactions and they don't last 3 days!!!! Tuesday (today)..hives all over! Going to doctor to see if I can get some meds to stop the hives and stop the itch! Calling spa today to get reimbursed for detox scrub. Molly,the spa owner, was kind and very apologetic. I appreciated the effort and she kindly refunded my groupon. Thank you Molly. read more

My first experience with Flourish - like other reviewers, was due to a Groupon. I had a 90 minute massage, and despite the low budget atmosphere, the massage was excellent. I was offered 10% off my next massage if I pre-purchased, and I did.HUGE mistake! I bought this back in March and here at the end of August am still attempting to book. Despite numerous messages, this group is completely unable to return a phone a call. Extremely disappointed with their lack of integrity. read more

I also purchased a coupon deal for Flourish. And I was not surprised to hear the owner report that they haven't had returning customers from the coupon deals they have out there. I won't be going back nor will my 2 friends! They couldn't get me in for all 3 services I purchased (spa day) so I had to come back - that's one way to get a guest to return! My first massage with Audrey was awesome so I booked another one for when I had to return fir my facial. (ionic foot soak is not worth it and sitting in the lobby was embarrassing and cold!). When I returned for my facial and massage, I was surprised to find they changed my massage therapist without informing me!! I even brought up the change and they blew me off! I felt I had no choice. It was a man and he just wasn't as good! My facial was terrible. She got soap in my eyes and basically washed my face for 40 minutes. Maybe she was a fill in because she couldn't tell me anything about my skin, what she was using,etc. Save your money or go somewhere that is professional and trained. read more

My boyfriend got me and his mother a truebates microdermabrasion facial treatment with facial for christmas and I wanted it done before my daughters wedding. I scheduled the appt out 2 months in advance cause they said they are sooooo busy. The day of my appt they called and said a pipe burst and they have to cancel. I called 10 times to reschedule and no 1 EVER called me back and now I heard they are closed. The offer was on truebates which is now closed so we can't get our money back and they waited till after it was closed to screw all of us with these coupons over,knowing they wouldn't have to give us our money back. I even saw them have more coupons being offered on Groupon a couple weeks ago, long after they have been closed, so now they are literally scamming people now. They aren't even open anymore. read more

Would not recommend. I agree with others, Flourish is very "un-spa" like. It is located in a basement and the services are below average. I purchased an online coupon and was greatly disappointed. There are many other spas in Maple Grove that are much better, do not waste your money purchasing their coupons online. read more

Business is open at odd times, did not return my calls. Not a comfortable environment, services were not relaxing to me. I will not be going back there again. read more

I cant even give a review with stars noted. I had a group on for a massage and never recieved it. The experiation date of the massage was the end of December. I began calling after THanksgiving to schedule my massage so that I would not lose the coupon. NOT ONE time in the 14 messages that I left did anyone ever bother to call me back! Now the coupon has been expired for just over 2 weeks and I continue to call, as the value I paid for the group on has not expired and STILL NO CALLS! this place is a pathetic excuse of a salon and business. read more

What a disappointment. Please, do not waste your money, even on discounted Groupon-type deals. Staff very unprofessional and rude, especially the owner. I had an appointment for a facial, and less than an hour before my appointment I received a call from the salon saying that they were cancelling my service. No explanation or apology offered. When I asked why I was being cancelled, the woman very rudely said "because I am leaving". I was so upset that I was planning to call back and ask to speak to the manager, but while doing some research online I discovered that the woman that I spoke to actually was the manager. Wow, and you expect to stay in business with service like that? The spa is a really big dump, if you want to feel like you are getting a facial in the basement of an office building, then this is the place for you. The staff also was having very unprofessional conversations in hearing distance of the customers, discussing how they hate doing groupon/living social promotions, but "if it will get me to Vegas, then I'll put up with it". I truly hope this place goes out of business soon. read more