The patio cover itself looks good. Too soon to tell if its good work. Mixed thoughts, but wouldn't choose them again for a project. They honored the original cost of the project and communication improved after I originally posted a negative review. Response from them was much better after. The project was completed as agreed upon and expected. read more

If there was a zero stars that is what they will get, they installed my patio and by the first winter the gutters started leaking and they've been playing dumb ever since trying to fix it, they've been at my house two times and they haven't fixed the problem. When a company is this problematic is not good to do business with I do not recommend this company because they neglect calls and they don't stand behind their work. read more

Alex and his team were fantastic. Alex is very friendly and knowledgeable, great communication. His team was helpful and polite. I am very happy with the end result , very sturdy and high quality materials . When the team was finished, they cleaned up very well and left me no mess. Overall, very pleased with the service, quality, and pricing. I would recommend to a family member. read more

Tenco Construction - Windows Installation Near Me - Riverside, California

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Terrible company. If you read the bad reviews, it's the same issue over and over again. Bad customer service And small issues that turn to bigger issues cause of all the delay. They give you lifetime warranty so they give you a lifetime to wait to get any response. Reception always refers you to Kayla (owner's daughter) who doesn't seem to know what she's doing. Nepo baby in full effect. She will always tell you someone is coming this week then no one shows up and she ignores you for a month and Kayla cycles her responses like a bad AI. You would think a company would learn its lesson after awhile but I guess not. They don't do permits cause they know it wouldn't pass with the way they do things. Don't do business with them you'll just have problems... read more

Go elsewhere!! In my opinion, this is the absolute worse company as far as professionalism and customer service. The salesperson tells you what you want to hear and that gets you hooked. They talk good game. Once you agree to the contract, they tell you that you need to communicate with main office. Trying to communicate with the main office is a JOKE!! One lady calls every couple of days to let you know your order is in process, but if you ask her a question, she's clueless and needs to talk to Kayla in the office. Try calling Kayla sheesh!!! Double JOKE. I called numerous times and when she did return my call it was as if I was disturbing her. Thankfully, the contractors they used to put the concrete and patio were so professional and did quality work. They are overpriced. I wish I would have heeded to warnings in the Yelp reviews. read more

When installing my patio the removal was tragic and they left a mess . After calling numerous times, I got a text saying " we will put wood putty ( with the wholes being more then 4 inches. Doesn't seem like they put much effort into satisfying their customers. read more

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So mixed review here. I've been sitting on this review for a while because I want it to be the most honest of our experience. If I could go back in time...I probably would have chosen a different company. We received our quote from Todd who was great. Such a nice guy and so reassuring of the whole project. He gave us advice on what patio to get--insulated vs non-insulated, whether we wanted can lights, fans, a TV mount. He also said they did cement work--so we were sold. I mean, all of the work done at once...great. So we thought... We had a total of three measurements for the project: Todd--the initial quote, Kayla--who spent about 5 mins only confirming the size of the patio cover, and Jaime--who measured only the cement area. I had questions regarding the cement with Kayla and she said "the cement guy will be the one to talk to." So...I directed questions and concerns to Jaime. First meet with Jaime seemed fine--"yeah we got it, no problem. I'll talk care of it..." but in retrospect, he didn't seem to listen to my concerns and questions or really come up with a plan to explain to me. I assumed he was professional and has done this several times--okay, great. We were worried about water run off going towards the house ... he said he would make it slope away from the house, granted the existing dirt was sloped towards the house. No discussion of any recommendation of drains for the new concrete. Jaime's crew came to level the area and created a HUGE pile of dirt that he had left on a different part of our backyard with NO INTENTION to remove. He was basically saying he could take it away but we'd have to pay? WHAT...? He said it wasn't part of the job...and that's when I learned he was contracted. He was making it a side job that he would remove the dirt and rocks. He became angry with me...and said I needed to talk to Kayla. I told him it sounded like an issue that he needed to clear with Kayla as well. Couldn't get a hold of Kayla, so I called Todd. Todd said it was not the case and the dirt should be removed...he said he would reach out to the Owner and Kayla. I received a texted from Kayla saying she was out of town but the dirt and rocks would be removed. SO....Jaime and his crew came and removed the dirt and rocks but not before spreading it around the whole backyard--in our planters and unfinished area which we had already cleared and leveled for grass. At that point I was so discouraged speaking with Jaime. Then a few days later he came with his crew to put in the cement. Okay, great. Done. Then Daniel, the patio installer, came and was fantastic. He also made a comment as to why the concrete was sloped too much...but he would make it look good and work with it all. He also mentioned the measurements were not correct and adjustments would need to be made. All in all the patio cover itself is great. LOVED Daniel...he does great work. BUT, the CEMENT WORK IS TERRIBLE. The cement is smooth and great quality but the SLOPE of the concrete is unreal. It's sloped far too much and water is pooling where the joints meet. We can't even put tables out or patio furniture without it being wobbly or slanted. It's awful. We had a few landscaping contractors come out for the rest of our backyard and ALL have said something about how poorly the cement was done. So discouraging to actually hear aloud what I was concerned about already. I reached out to Kayla for a solution...asking if anyone else can look at it and see if there is any remedy. Asked for someone besides Jaime since our encounter was rough. But she said he was the cement guy so yeahhhh. Anyway, the solution they gave me was to add a joint extension...it wouldn't solve the problem that the cement is sloped so much, but might help the water pooling. At this point, I just don't even think it's worth the trouble to have another encounter with Jaime. The only positive things I can say: Todd is a great salesman, Daniel is so hardworking and did an excellent job installing the patio cover with all the uneven cement and wrong measurements, and they completed the project very quickly. Other than that...nope, that's all. read more

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I'm giving the company 1 star thanks to Kayla. They started last week & they were short on the cover due to Kayla's measurements. Now everything is just sitting there waiting to get all parts. They refuse to pick up this mess and now I have wait till they come back. Communication is horrible. No one knows anything. Feel bad for the workers they have to deal with her. I'll keep you'll posted read more

Tenco Construction - Look at this mess - Windows Installation Near Me - Riverside, California

WARNING - SHADY COMPANY LIES TO GAIN YOUR BUSINESS NOT RECOGNIZED BY THE BBB I want to share my father's experience with Tenco Construction, which has been extremely disappointing. He was led to believe he would receive a high-quality service and that his patio would be completed within a certain timeframe. However, these promises turned out to be false--seems like they were just made to get him to sign the contract and take his money. Once he realized how they operated, he couldn't even cancel the project. The entire process has been a nightmare. Doug, the owner, was never available when my father tried to raise concerns about how long the project was taking to start. The only person he could speak with was Kayla over the phone, who kept telling him that Doug wasn't available and that they couldn't do anything. His materials weren't ready, and when they finally started, the installer came alone and worked mostly by himself the entire day. It looks like his crew didn't show up, but he did his best and even brought some family members to help. While we understand it's not his fault, we are very disappointed with the level of service. The installer worked from 11:30 am to 9 pm, and my father had taken the day off work specifically for this installation. Another issue that upset us was a miscommunication regarding the electrical work. We have text messages confirming that the power was supposed to be pulled from the electrical panel, not an existing outlet. Kayla later denied this, claiming the conversation never happened, which was very upsetting because it was an important detail for my father. Additionally, my father asked the installer if he could run some speaker wires as a favor, since he already had the wires and speakers ready. Instead of just running the wires, he was quoted $250 for the installation. When he discussed this with Kayla, she mentioned additional installation and hardware for the speakers--something my father never asked for. He only wanted the wires run so he could install the speakers himself. Overall, it's not fair to be left with an unfinished project and these kinds of issues. Tenco Construction is not a reputable company. They also falsely claimed to be recognized by the Better Business Bureau. This entire experience has been extremely shady and unprofessional. I strongly advise others not to do business with this company. read more

Has not been a positive experience working with this company at all. We initially hired them the end of June to replace our sliding glass door and the rep told us the job would be complete by July 21st. It's not August 19 and the door hadn't even gotten here yet. Every time I call for and update a lady name Cheryl tells me she doesn't have access to the screen, or that file and needs to ask Kayla; who is never there. I wouldn't recommend anyone work with this company as it seems they just want to take your initial deposit and then move on. read more

So if you read the reviews you'll see similar stories. As someone who is in construction, I will break down how this company works. 1. If you get a patio, it is subcontracted out. This is why "their crew couldn't make it today" is a popular Kayla response. 2. This goes with their concrete. Same thing. I only know because their concrete dude told me and hit me up for side work 3. They respond to calls but don't call back. I have a ton of leaks in my patio, they never called back after I sent pictures and emails. For all of you who don't know, you don't have to sue them. There is a better way. Just contact the California Contractors State License Board and submit your complaint. The board will do an investigation and likely take away their contractors license. Hit them where it hurts . If we all file complaints - that should send a nice message. Update: Doug the owner left a message saying to send an email to Kayla. I DID! 5 MONTHS AGO AND I NEVER RECEIVED A RESPONSE. IN FACT, I SENT THESE VERY SAME PICTURES!! I am sure Kayla will give one of her excuses from a list of her greatest hits. Like "oh I was out of the country" or "I didn't receive the email" or "we didn't have anyone to do it at the time." You know - the typical boiler plate Kayla messages. And this Doug dude just defends her incompetence. I wonder how much of his time is in court and then how much he actually gets to work read more

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Within 2 months there are several cracks in the NEW CEMENT. Poor customer service, poor craftsmanship. read more

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Keeping your word when it's said someone would be sent to fix our issue called many times was always told the same no one ever showed up

If I could leave zero stars I would have!!! This company is so unprofessional, we had a patio cover installed over 3 years ago and it leaks so bad we have had to replace 2 fans that they installed due to water damage and when it rains the patio cover leaks so bad it's totally unusable! We have called them many times and they refuse to make it right! I even started to warn people when I would see their ads on Facebook and then they blocked me! Please do yourself a favor and make sure that you do your research and use a quality company and this company is not it!!! read more

This company is absolutely horrible. Their professionalism is a zero. contract stating they would be here on February third. Nobody showed up no phone call, nothing. I sent the office manager an email asking her what's going on and she never responded. three weeks ago I finally hear from an installer stating they'll be out next week to install. I called him the following week asking what day he was coming. He said he won't be able to that week. no show again. No communication!! it was installed finally. I asked to be compensated for their negligence. She said no. read more

Booked appointment for a free estimate for a patio 15×20 in the backyard on Friday at 7 pm got a call at 6pm that the guy had emergency and he can not come they told me to reschedule for Tuesday at 7 pm no call no show pretty bad company I don't need your service read more

The absolute worst company. They don't communicate with either the customer or each other. No one in the company knew what was going on from start to finish with my projects. Now months later with the current winds it is clear they didn't put my skylight in correctly since freezing cold air and dirt is flying into my house. AND not shocking at all but NO ONE is returning my calls. Save yourself thousands of dollars and use a different company. read more

Tenco Construction - Dirt blown in from my skylight that was installed incorrectly. - Windows Installation Near Me - Riverside, California

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This place traps you in to a contract the changes the quote and tells you you are tied in because you already sighned finance papers . Raised my price by more the 6000 and took 6 months to get the work completed . and I still had to have them back to finish putting the facia on and some tin peace's they failed to put back . Also replaced wood with out consulting with me first . I specifically told them I would buy any wood that need to be replaced and replace it myself .they did it anyways and are now wanting to ad it to the finacing. A lot of shady hidden cost . read more

I had a patio cover put in and I was very pleased with the outcome. Brandon was very professional and communicated so well from the very first appointment I had with him. The payment breakdown was clear. He even helped me pick the right colors. I love the way my backyard looks with the patio cover. Come install day, everything went smooth and they were done within one day. Highly recommend this company. They have a great price and a great product that I know will last me forever. read more

Tenco Construction - Patio cover , insulated - Windows Installation Near Me - Riverside, California

I never have gotten a response. Cracks and dents in the aluminum, fan stop working the first day. There is a leak near the electrical outlet installed for the fans. Kayla is very rude. She is the owner, Doug's daughter. Doug has not been responsive. He has not dealt with the issue. Do not use this company. I paid $10,833. Sue in small claims up to $10,000 & contact the Contractors State Licensing Board. read more

My Pergola is nice, the material is sturdy, and well put together. I love the style and color. Matches my exterior color. The techs that installed were professional, personable, knowledgeable and quick. Not to mention, punctual. It took only a couple of hours. They cleaned up the area after they were finished; very pleased. Would recommend. Cheryl is the sweetest person, very communicative and always available to assist. I have enclosed before and after. read more

Tenco Construction - Before Pergola installation - Windows Installation Near Me - Riverside, California

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There were some misunderstandings in the beginning, but it was worked out. everything that was promised to me was provided. the crew that came was very nice, informative, and did a great job. My cement and patio came out amazing. I did have an issue with one of the fans on the patio. However, Kayla sent the crew promptly back out to correct the issue. I also liked the financing options, which was the main reason for me going with this company to start with. Overall, I was satisfied with the service provided to us. Thanx tenco and crew. read more

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We, found Tenco Construction on Facebook, we had our patio cover done about 3 months ago, we have to tell you, that we are very happy with the way our cover patio turned out. The installer, did a great job and, because of the rain he had to come to finish the job the next day, of course we understood that, otherswise we know he would have been done in one day like they told us. The ladies in the office, especially Cheryl kept us informed constantly of the day and time their installed would be here. We are loving our patio and on Easter Sunday it was great to have all of the family over, everyone loved it. read more

I definitely recommend this company. They transformed my backyard in 1 day. Their customer was fantastic from beginning to end. The ordering process took about a month but they kept me informed weekly. I am so happy. Tenco Construction, you guys have smiled on my heart... Thank you for helping me start the beginning of turning my backyard into a tropical Oasis.. I LOVE LOVE LOVE how it turned out... You have a forever customer in me with my next house and I will refer you to all of my friends... Thank you so much!!! read more

I signed my contract to replace my sliding door with French Doors on 5/18/23. I was told by the salesman that the job would be complete in about a month. I received a call from Tenco and an initial email. I received a text on 6/21/23 to confirm my install date of 8/3/23. I asked the person (who I later found out was a sub to Tenco) that my doors weren't being delivered until 7/20/23. I tried to get in contact with Tenco via email (to Kayla who never responded), FB messenger and phone to no avail. The sub that did the work on 8/3 did a great job except my door hardware was given to them incomplete (missing parts). It's been 2 weeks since my door install and I have not heard ONE SINGLE WORD from Tenco on when this will be complete. Bottom line, the communication with Tenco is HORRIBLE! I would recommend their sub but not them. read more

Tenco Construction - The way my French doors look today (8/17/23) and have looked like since they were installed (8/3/23). - Windows Installation Near Me - Riverside, California

I'm very happy with my patio right now and enjoying every time I'm out here. The workers are very nice and they do a great job. read more

Tenco Construction - Windows Installation Near Me - Riverside, California

I've got a tip for you all at the end of my review.... Ok so after reading some of these reviews I just want to say we feel blessed! Everyone involved did as they said they would. Maybe our job was a little easier because all they had to do was install the patio covers. The sales guy ( forgot his name) did a great job but he doesn't think outside the box. he sticks to the rules of engagement and sells what he knows. Now I'm not sure what's up with the office because we were told a few weeks out, just before Christmas and that's what we expected but for some reason their office lady ( very nice and sweet) would call to give us an updated that has zero info to it ( hahaha). She would say that the material hasn't come in yet. So on maybe the third or fourth time she called, I started asking questions like what materials and what is my install date ( both of which I already knew hehe ) and her response was that she didn't know but she was told to call hahaha. I'm like you don't have to call me to tell me something you have zero info about. We laughed and hung up. So Kayla, was awesome for us! She answered text messages in a reasonable time. She was very informative about everything that needed to get done. So for us, she was on top of it. Maybe over the years she as learned how to handle more issues efficiently. There's a lot of phone answering and text messaging and a lot of customers to respond to, so I like to give that grace to her because it's a lot of work for one person. The CREW! They subbed out to one of the best crews around. These guys were talkative, informative and got the job done in the time they said it would be finished. GREAT JOB YOU GUYS! Ok so after install was complete, there were a few minor issues that needed addressing and because is was Christmas and New Years, they promised to come out after the holidays to get it handled and sure enough they did. They were really on top of it. Very proud of everyone. So for the tip, always always finance jobs like this even if you have the cash for it. Here's why, they have to send a completion form in and the client has to inform the lender the work is done. THAT'S WHEN THEY GET PAID! Ain't nobody going back to a job site to finish up work after they got paid for it. Doesn't matter what it is. I don't care what anyone says, you don't get paid until all agreed work is done. I'm also by no means encouraging for anyone to take advantage either. Anyway, that's my take and exp. Duces! read more

my patio was installed 4/4/23! I am beyond excited and it's so beautiful! I found Tenco on Facebook and I am glad I did, the whole process was great. Brandon, Kayla, and Cheryl were all a pleasure working with! The size of my patio is 10x23. Thank you again! read more

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Tenco did an amazing job on our Patio Cover. I am very happy with the quick, efficient work that they did. Kayla was very helpful during the whole process and was there to answer any questions, I would highly recommend them. read more

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Good guy Willie took care of us. Love him !!!! We replaced 2 large windows b4 my daughters 50th birthday party. He made sure it was done correctly and he is a great guy. Love him !! read more

Correy the salesman was great. Kayla in the office was also great. The patio looks amazing. The only bad part was a worker named Alex (the older one not the younger one) that put the patio together with his crecrew. He didn't know how to speak to people. His personality was rushed and needs some customer service classes. Just make sure to tell them you don't want him. Also keep a close eye on the finishing details. But overall we love our patio! read more

The quality of the patio is great. The workers are knowledgeable, polite and hard working. Had a small leak issue which was addressed. I would do business with Tenco again. Good value. read more

The service was prompt. The advisors were patient when they sat down with me. I was one of the first customers to do a black patio unit. They did two and threw in some goodies. I'm so happy with the way everything turned out. It's unbelievable. I would, refer them to all my friends without a doubt 100%. read more

Ok, so I have a new review!! Happy to say that the repairs are beautiful! Unless we have a torrential rain to prove otherwise , I believe all is great now ! Thank you Doug for making it right! And the painter was way over the top perfect !!! Thank you Juan Alberto SO IF YOU SEE ABOVE, torrential rains came this spring and yes it rains in my home. Back to square one read more

Tenco Construction - Raining inside - Windows Installation Near Me - Riverside, California

I got a quote for patio cover and French doors in May 2022. Put my deposit in August 2022 Kayla came to finalize measurements and so far nothing no call back no refund of my deposit and Kayla disconnected or change her number because i can't get a hold of f her. They kept telling me before that material was back order almost 6 month later and nothing. I will spend the money to sue them so they stop doing this to hardworking people. I gave them the opportunity to refund my money but they want to play games. read more

We are very happy with our patio cover. High quality, and great service. Highly recommend them!

We love our Patio cover.. Tenco was a real blessing to work with from Brandon our sales representative and the lady's in the office.. The price was great and Alex the installer was awesome.. You won't be disappointed.. Money well spent.. read more

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Great communication and knowledgeable information on the product and customer care !

We originally met with Brandon to replace our outside patio and we absolutely love it. The work was done within one day and they did a great job. Quality materials and makes a huge difference to keep our home cooler. read more

We finally got a answer from the owner of Tenco. Let me start by going over step by step and answer your comment: 1. No not only am i upset I'm disappointed on how you have treated me throughout this whole process after I stuck with you after your salesman flake on me many times. 2. We have been ignored: my husband has called multiple times and ask to speak to the owner and "he is always busy" not once have YOU contacted us. It's been months! 3. Yes please let's put the screen shots where I tell your "daughter" what colors I want which also includes pictures. 4. I didn't enlist anyone my friend saw how disappointed I was and decided to see if she could get YOUR attention. Since all of our tries have gone to deaf ears. I'm glad she did!. 5. I understand we are human and we make mistakes and that's exactly what I and Kayla did. She did pressure me into signing the addendum cause she need to order the shade ASAP. My mistake was that I thought she knew what I wanted unfortunately that wasn't the case....And no you didn't order what I wanted. Or else I wouldn't be here answering a post at 10.pm at night. 6.You have never ever spoken to my husband cause if you would have this issue might have been resolved many months ago. You refused to take his calls. 7. My husband never agreed to anything you guys have been giving him the round around. 8.We he finally spoke to Kayla and she promise us the paint so that way we can paint it ourselves. Which we have yet to get. We have never asked your company to replace the whole thing, we just want the paint and we can pay someone else to finished the job. We are willing to compromise something your company is refusing to do. 9. I would hate for this to go any further do the right thing take responsibility for your daughters mistake. I too have the same text and trust me i never agreed to those colors. 10. You care so much about your company's image then you should take a bit more into consideration about your hard working paying clients. My husband will be contacting you again through this week I hope you answer his calls. As business men I hope this issue can be resolved with out going any further. read more