I would like this message to be forwarded to the Service dept. Manager who failed to call me back to address my disappointment and issues with the service I was given by your shop. First off on 4/19/16 I turned my vehicle in 2013 Hyundai Veloster that had a check engine light on and was idling high. They cleared the code after an oil change and claimed nothing was wrong. As soon as I drove off the lot the problem reoccurred and we drove right back. We then turned it in again and they said they needed more time as they could not figure out or read the codes from the check engine light. The following day after the vehicle had been there 2 days I received a call and was told they could not find anything wrong with my vehicle and have never seen this problem before. They then assumed it was the gas in the vehicle and asked me if it was ok to remove it to fix the problem. I agreed but was skeptical since it was 91 octane supreme gas from a reputable gas company and was a full tank. They then said this was the diagnosis and would fix the problem with no other issues found on the car. I agreed as I reminded them that I was trusting them knowing their own vehicles and expected them to take care of me. We then picked up the car that afternoon on 4/21/16. It seemed to run fine. 18 days later the original problem returned the vehicle was idling high and erratically and the check engine light was on. I then called and was told to bring it in. I turned it in on 5/12/16 expressed my deception of how I paid for something that was not the problem. I requested a loaner vehicle as we needed one and was told there were none available. I was back for a 3rd time and was not happy as a customer and all of the inconveniences I had experienced. I had no choice but to accept the shuttle back home. The following day I received a phone call at about 11 Am to let me know that they found the problem was a misfire in cylinder #3 and had to replace coil #3. I was told I would be given a 10% discount and have to pay $264. Which was an insult since I paid $465 and lost a full tank of premium gas for a mis diagnosis. If I wanted to be taken advantage of I would have gone to a local mechanic not the dealer that is supposed to have Certified Mechanics to work on their own cars. I don't feel I should've had to pay for them to fix the problem they mis diagnosed if anything I should have been given a partial credit from my previous payment. This treatment and experience has now made me decide to no longer use this dealer for service and I have (3) 2013 Hyundai vehicles. I have always spoke well of Hyundai and their service but this was straight abuse in my eyes over a few hundred dollars and who knows how many of thousands of customers they have done the same too. I am even considering changing all (3) vehicles to another car brand due to this experience. I am writing this comment as a concerned customer who thinks you should look more carefully at how you treat your customers as you know they are the ones who make your company successful. I will no longer be promoting you as my car brand or service needs. Thanks for listening, Ricardo Rodriguez read more

I'm back at Temecula Hyundai to purchase another car because I get great service from the sales people and Jason in Finance is amazing. This time Rich Ramos helped me. He spent a lot of time with me because I needed to see all options. In the end I selected a used Elantra with very low mileage and completely loaded. I couldn't be happier, and if it last like the last one that I just turned in at 225,000 miles with virtually no problems, I will be thrilled. read more

Buyer beware for sure at this place. They are shady. Twice now I've gone to buy a car there and twice I have left without one. Last time, I went to the dealer in Carlsbad who met my price, treated me well with no high pressure tactics. This time around, Temecula Hyundai was running a financing deal for 0%, so I reluctantly went to check it out. We agreed on a price, but then they wouldn't honor the financing even though we qualified with excellent credit. So 3 1/2 hours wasted, because they thought they could trick us with double talk. Very disappointing. I'm heading to North County Hyundai in Carlsbad tomorrow instead. They treated me right last time, which made it worth the drive. read more

Made it seem like it was Willy Nilly to get us our new car, guaranteed us a certain deal turns out they couldn't get us financed at all. Were rude getting back to us about this. Don't come here. read more

These guys were awesome!!! After leaving a horrific experience at Kia across the street. We went to the Hyundai dealership not expecting much. We were wowed by Leon, Israel and Levi. Again low expectations these gentlemen gave us an amazing deal on a 2017 literally in minutes. No BS these people are on point. This was for a car for my daughter in colledge. She saved up her money and got her own financing. I will recomend these people to everyone. Thanks guys great job. read more

Bought a certified pre-owned 2015 Hyundai Elantra 5 months ago - drove the car off the lot and was very happy with my purchase, quality, pricing, financing, etc and overall experience. Unfortunately, since then have now had a bad battery that I thought would be covered by warranty but found out is covered at only 25% of cost - cost me $200. Also never received my registration sticker for my license plate and that cost me a $198 ticket. Yikes. I have never owned a Hyundai before, had Hondas and GMCs, and am worried that I made a mistake with this purchase. I hope not and am cautiously optimistic... read more

Employees standing around chatting not assisting customers.. Management loves to make comments about customers. The manager who walks around service department with your coffee doesn't make you important. Have an issue every time. I won't be spending money here anymore. read more

Unbelievable! Wow ..after experiencing the worst customer service and attitude I was sent my spare key 3 weeks later in the mail which they should've had for me when I bought the vehicle! the post man shows up at the door and I had to pay $1.50 extra to receive the envelope because the lack of dealership. Once again..it didnt work out. I seriously reccomend never going to this place to only get shortsided. Haha what a joke! read more

What an awesome experience! Carl Burt made the grueling task of buying a car, very enjoyable. I contacted him first online, and he was very quick to respond. When we met with him in person, he had the car we were interested in all ready for us to check out. Carl was very helpful, professional, and honest, with a good sense of humor. He made us feel like a valued customer. We were in and out in under 3 hours! I would definitely recommend buying a car from this guy! Thanks Carl!! That being said I cant give a 5 star, because Victoria in Financial services was incredibly rude to us. We came in with some questions and concerns. she rolled her eyes at us and on top of that picked up her phone while we were sitting there, and told him (the gentleman who helped us previously) she was " so over us". WOW... RUDE. read more

DO NOT BUY ANYTHING FROM HERE!!!! I do not recommend this dealership to anyone. I was treated unfairly and disrespectfully while trying to purchase a used car. Sean, the finance guy, is probably one of the most inconsiderate and worthless people I have ever met. The lack of concern he showed for my needs as a customer was shocking, and the salesmen are all selfish men only trying to benefit themselves. I have no problem with hyundai cars in general, but I definitely have a major problem with this dealership. read more

What a great experience after so much frustration at the other Hyundai dealer near my work. Sebastian handled my 30k service and went the extra step of having the check engine light checked out instead making come back for another visit. The approach was sensible, efficient, and professional. I've worked in the car business for a lot of years and currently work at a great dealership (not Hyundai) and it was nice to see someone else doing business this way. Thank you Sebastian, you've made me a customer of Temecula Hyundai for as long as I'm driving a Hyundai! read more

It was a great experience. I got a brand new veloster the exact color I wanted. The sales lady was awesome and extremely helpfu

Best service I've ever received, Brad the sales manager, Pedro who handled the sale, Woody who took me on a test drive and showed me the car , and Brian and financing all did an amazing job. I went in looking for one car, had a certain amount I could pay and walked out with a better car. They worked with me so well and I couldn't have asked for better care or service I walked in unsure and scared due to being in a Nissan previously and walked out satisfied with a car I know I'm going to love ! Thank you so much Temecula Hyundai ! read more

Our Salesperson Victoria, was very professional, personable and knowledgeable about the cars we were looking at. We ended up purchasing 2 vehicles, and received excellent customer service from everyone involved in making the deal happen. read more

Great buying experience! Nestor from Sales was very helpful and made everything happened. Now I have lower monthly car payments! Thanks Nestor for the great service!! read more

I absolutely love this dealership!!! This is my second car buying experience with Temecula Hyundai and both occasions were exceptional. This was my first time buying my car alone and as you can imagine because this is such a big purchase I was nervous but I had the pleasure of working with Israel Sanchez, he was extremely patient with me and answered all my questions on top of giving me and amazing deal. Needless to say I left today feeling completely at ease knowing I got the greatest deal possible!:) Temecula Hyundai and their staff really know how to take care of their customers. read more

First off let me say we do not like to complain and we give credit where it is due but not today...... Service department is a joke! Called because there's a noise in the front end of our 2015 Elantra, (we purchased at Heller Hyundai) My husband explained we have the extended warranty and asked if there was a charge to look at it and determine what the issue was, Collin told him to bring it in and they will check it out, my husband asked again, is there a charge, the subject was changed again by asking when a good time for the appointment would be, the appointment was set and my husband asked again about a fee, that if there was, we would have to wait as he didn't get paid until next Friday, and he again was told to just bring it in for the appointment. We took it in this morning to find out that we had to pay a $130.00 fee for them to look at it. We were a little confused as this was completely ignored on the phone when we called to inquire about brining it in. The guy that checked us in was not Collin , but he did walk in as my husband was talking to the other guy, and said nothing as he heard his name mentioned. The one that checked is in was telling us that even though we have the warranty we still have to pay that $130.00, but if they found any faulty issues in the car, we would get that back and everything would be covered under warranty. Now Collin speaks up and backs this colleague up. My husband tells them we can't afford that $130.00 today and wished we would have known because we made special arrangements and time off work to bring it in, and asked that our car be brought back up so we can leave. We are waiting outside, and our car comes whipping around the corner, a little faster than you would think you should drive in a dealer parking lot, and Collin hands over the keys, my husband asked why he did not inform him and lead him to believe that there was no charge for checking out the car and his response was, I wouldn't have said that. He stood there and just stared down as my husband (shorter than he was) tried to talk to him... Very cocky and snappy with his tone of voice like we were nothing. We left at this point. I have seen reviews on Yelp and a couple on here about Collins attitude, so I know we are not the only ones who have had issues. Is there a reason that he could not have mentioned the $130.00 charge over the phone?? Called and asked for a manager and was told they were in a meeting and would call us back. They did and surprisingly quickly, talked to service manager Sandra, her only reply, was she had already talked to the service department before she called us back and pretty much agreed with their side of the story, that every dealer charges $130.00, siding with him that he would have never led us to believe otherwise. My husband also told her he wasn't happy about how he drove our car around the corner, and her response was, I will check our cameras and speak to the guys again. So I'm sure nothing will become of this matter even though like I stated above there have been other complaints about the guy in question, just not right that someone can give you information or in this case, lack of information and then treat you like you are nothing when you get upset and call them out on it. read more

BEWARE! Do not buy a car from here, Hyundai or anything! I was in the process of buying a car, but noticed the tires had extremely low tread. The mechanic measured it, they were 4/32 (hazardous, under legal limit in car sales), in need of new tires, and now we tell the sales manager Richard Dickens before I buy it, it needs to be safe. Sales manager Richard Dickens sends another mechanic to measure the tires again, and this time the mechanic says it is 5/32 (borderline, but under legal limits) so I would have to pay for the new tires to be put on. I am trying to buy a car from them and they want me to spend an additional $500 in new tires after paying $17,000 for the car, no way. The manager pawned me off on the service manager Sandra so she could explain to us that what they measured is safe, be it borderline or not and said, "Richard does not want to pay for tires so you're either going to have to deal with it or just not buy the car." This all after we spent nearly 5 hours at the dealership. All 4 rims were scratched up as well. I had a good deal, but walked out after the display of incompetence by both the sales manager Richard and service manager Sandra. I AM SO GLAD I NEVER BOUGHT THE CAR HERE, BECAUSE THE SHOP WOULD HAVE DONE THE LEAST AMOUNT OF WORK POSSIBLE AND COULD CARE LESS IF YOU ARE SAFE OR NOT! Crystal clear that they only care about their bottom line! The sales manager Richard is a grumpy, rude man, and should be fired for selling cars that are unsafe. If I could put 0 stars I would have, but it makes you put one. read more

Buying a new car is usually one of the most dreaded experiences anyone can ever have. But to my surprise Israel Sanchez made mine one of the easiest things I ever did. No haggle, BS or any of the normal things you might expect to see when walking on to a lot... Do yourself a favor, if you're thinking about buying or leasing a new Hyundai see Israel first. I promise you won't be disappointed. read more

Sales guy Michael was great he knew my situation have me advice. I was only considering used car but he got me in a 2016 Elantra. Fought for a good deal for me. Dave GM called to help get me a financed all on my own without a consigner. First dealer to go to and glad I didn't have to shop around. read more

Went there a few weeks ago and asked to see the specs on a car since it was not on the car. The salesperson told me we would have to go inside so he can give me a print out. Once inside, he told me the Mgr. said he would email them to me. Never received an email or a call. read more

Got an Amazing deal and was treated better that great! Rich was an awesome salesman and the Manager really worked hard to complete the sale. Don't hesitate to come here for your next vehicle purchase!! read more

We are very interested in buying an Elantra. We took one for a test drive and it was great! However, back in the office I heard a salesman in an office with the door open so any customer walking past could hear, using the f** word at least three times in his conversation. When I told the salesman we were dealing with about the cursing, he did nothing about it. And when they finally gave us some prices on the car we liked, they were insistent on getting our information as well. Well, we are just starting the car search and didn't want to be inundated with calls and emails from car dealers, so we wouldn't give them any info. They grumbled and were very rude as we walked out the door. We are still very interested in the Elantra or Sonata but definitely would not buy from the rude salesmen at this dealership. read more

I had the BEST experience at Temecula Hyundai. The dealers were so nice and caring and they really treated me great! They were so helpful and they were just absolutely amazing. I felt so great driving out of there today. It was so easy to do business with them and I never once felt pressured or attacked. Thanks to Leo, Levi and Israel! They took great care of me. read more

Excellent Overall Experience!!!!!! The salesman I bought my car with, Paul, was exceptional! I had gone into the dealer knowing what car I wanted to purchase, not to mention I already had a pre-approved loan to make things easier. I promptly I had taken a test drive, and after we arrived back, I was ready to purchase the vehicle. I was surprised on how simple the experience was, straight forward and no messing around. I got a terrific price for my Veloster, plus the car I really wanted. Also, they got me better financing through Hyundai Finance, even beating out the credit union, which definitely surprised me!! I can firmly say that if you are looking to purchase a new car, and your thinking of getting a Hyundai, this dealer is looking to make you happy, and not put you in a car you don't want just so they make a sale. I am a firm believer in that Hyundai makes a car for everyone, from the sporty Veloster and Genesis coupe, to the luxury end and everything in between! So when your ready to buy your Hyundai, be sure to ask for Paul Van Schaik! read more

Contrary to all the negative posts, I think Collin in the service department is awesome!! He is honest, patient, and in my opinion doesn't try to take advantage of his clients. I was skeptical but he is definitely going to be my go to guy from now on I can really trust him with my car, he takes care of people like family. read more

I've now purchased over 15 vehicles in my lifetime, from private party, to used to brand new. We went in this past weekend as my wife needed an upgrade and have to say this was one of the best car buying experiences I've ever had. No runarounds, no BS sales pitch, just conversations about what we were looking for and our budget. Anthony, Brad, Jason, thank you for making this effortless and quick. Even as we were walking out, other staff were thanking us for our business even though they were not involved. That's a passion for the customer and something both unexpected and welcomed. If you're in the market, I'd highly recommend you stop by. read more

I will never buy a car from Temecula Hyundai. Dealer will give out customer email address without consent. We asked several times for them to stop sending or giving out my email address. We even called General Manager Ryan. Ryan was put off by our request to keep our personal information private. I had to call corporate to protect my personal information. read more

Service department is sure on their game! You are not just a customer with them. They go above and beyond to take care of you every single time. Carlos is a super star employee! I literally call him schedule an appointment for service and I arrive, he's there waiting takes my keys sends my car in for service and 30 min later I'm on my way with a clean serviced car! My parents even drive 45 min just to have TEMECULA Hyundai service their hyundais! They also Asked me to shoot for a commercial ad for tv for them and they used me on their Black Friday ad! read more

Please be aware of false advertisement by this dealer, the dealer is advertising 5 new 2017 Hyundai Santa De FWD for $20,000.00. When I called and spoke with the Manger (Jim), he informed me that the price is 21,900.00 and he has no control over what's advertised on AutoTrader.com. read more

I have been trying to get an oil change here for months and they never seem to have to time for me. I shouldn't have to make an appointment for a simple oil change AND on top of that they cant get me in for days. I have a busy life style and don't have the time to make an appointment it's much easier to just walk in. I've tried to give them my business since I purchased the car...today I had to go somewhere else to get it done because if i were to drop my car off they were going to need it for 8 hrs for an OIL CHANGE!! NEVER AGAIN.. read more

If you have a Hyundai, get it serviced at Temecula. Good service and they provide a shuttle further than Gosch.

I literally inquired about a car on Craigslist last week and have been getting 3+ emails and phone calls a day. Just to make things worse, the car I asked a out had already been sold and they were still posting ads. read more

I have a baby on the way and needed a family car. I dreaded sitting in a dealership all day while the managers play games with time and money. I called Pedro and told him what I wanted, needed and my budget. He wait straight to the bottom line and I didn't have to leave my home. We went over a few different scenarios, I filled out the finance application online, and I was signing papers in my kitchen after the car was delivered and sitting in my garage. That's how you buy a car! Pedro beat the competitors and was easy to work with. If I had to do it all over again....I would. read more

I purchased a car here recently and will not purchase a Hyundai from anywhere else again. My experience here was top notch. My salesman Dave Angel was so friendly, patient and knowledgable. After finding my car and running my credit I found out it wasn't as high as I thought. I also didn't have a lot of money to put down. The Sales Manager Pedro Rodriguez spent an hour with us going over all of our options to get us the best deal. Everyone was very helpful but Jason Arledge in Fiance made our car buying experience unforgettable. He helped us secure the best rate and worked with us. Jason is very personable and is just a standup guy. I cannot say enough good things about Jason. He is great at his job and made my Husband and I so happy with our purchase and excited about our next. read more

I bought a Hyundai Elantra 2013 Service was great starting with Carl Burt than ending with Victoria (internet sales) You guys were so great!! I am so happy. Everyone in the family has had brand new cars and it was my turn. My old SUV bought used '99 (it;s a 97) Salvaged title broken drivers side door inside and out. I had to use passengers side door and hop over console. Started making a funny noise and has 245,000 miles on it and leaks oil:( Thank you T-mec Hyundai!!! read more

Got my 60K checkup done here -- first time in the area. The staff was helpful and friendly as well as professional. The work was completed when promised. The cost was as estimated. The waiting area is comfortable as well. read more

Wonderful experience purchasing a car in Temecula Hyundai. Carl Burt (Salesman) was very professional and easy to deal with. He assisted us on the monthly payment we wanted and suggestion on many options with the deal. I am in agreement with others who experience great outcomes in Hyundai. By my suggestion for others to come and purchase your new vehicle with in Temecula where it has great customer service and get what customer wants. 5 stars.... read more

Oil changes always take 1 hour 30 minutes to 1 hour 45 minutes. First oil change I got here they put about an 8 inch deep scratch in my brand new car... Last several times they haven't washed my car, haven't vacuumed, and also they put the driver seat all the way back and almost lying down idk why... Sales team also isn't good. They wanted me to pay $365 a mo at 9.9% interest for a used car with an ugly paint job. Went to another dealership and got the same car brand new for low $200s at 2.9% interest in a nice color. I only come here when i have to. read more

I have taken my car to this dealer a couple of times and have always been very disappointed. First I went for a rattle and they found a loose seat. It took them a long time to find it. So they of course charged me $135 because their tech is incompetent and could not find it. Then today I took the car in for a check engine on. I checked the code and it was a po128 which is a knock sensor. The girls told me that if the unit was not damaged it would be covered under the extended warranty we bought from Hyundai. Alas when I went to pick the car up no damage to the unit, but it would cost me another $135 to reprogram and update. The general manager Ryan was very nice and we had a good talk. read more