This is our second experience with Integration Engineers, they had installed an outdoor TV mount…read morewith Ethernet connection, the install was three years ago and everything is still working as intended. I was happy to find them still in business. We had a need to install two new Ethernet lines and ports to a few rooms in our home due to multiple family members now working from home. They gave me a detailed cost per hour, we set a date within a week or so and they were very punctual. The team arrived as promised, they were very professional, even removed their shoes as they worked inside our home. They completed the work within the timeframe and more importantly the Ethernet installation was completed as desired. We now have the needed ports to our rooms. Thank you for doing a great job!

Outstanding work by the team! Brad and his team came over this morning and did a fantastic work for…read morethe wall mount installation. Throughout the time, Brad and his team provided me the details of steps and explains how they are doing the work. They maintain the area really clean and No dust! they clean up very well! The team is experienced and professional! Highly recommended this A+++++ team!!! Thank you

I was having an issue with one of my sensors and when I called the owners, Rick and Tammy are…read morealways so easy to reach and pleasant to work with. Part of the problem was solved, but what they did is send out one of their technicians and his name is Jarrod and he did a great great job. Super nice, very pleasant, walked me through a couple of things that I had forgot how to do and then wanted to make sure everything was taken care of before he left. I would recommend this company to anyone who is looking into an alarm I've had nothing but a great experience !! Patty W

We bought a new house with a Honeywell alarm system and wanted to get information on it. We checked…read morethe Honeywell homepage and they listed 2 dealers. We called the support for the first one and got someone overseas who said they could not help us. Then we called the second one, Security First Alarm, and got a very nice local guy who talked us through the whole thing. They were great. Will definitely use them in the future.

We hired Lupen Systems to do a few low-voltage cable runs. They were fast, efficient, worked with…read moreus on some specific requests we had, and I'm very happy with the results. I look forwarding to bringing them back to do additional work!

It was almost a year ago now (sorry for the late review!!!) but these guys did a heroic job running…read moreethernet in our old house. Only 2 runs so far, going to a network closet, but we will likely be adding more at some point. They were able to put the jacks exactly where we wanted, and used a professional faceplate for where the runs terminated in the network closet, as opposed to something open in the wall. They also cleaned up a bunch of non-functional cable from outside the house. Super patient and nice people, and Stephen gave us a lot of options for the install, even though it ended up just being the 2 runs.

hired AcePro Audio Visual for a ceiling-mounted AP installation in my home. Izaac, who handled the…read moreestimation, was knowledgeable and helpful. Despite a minor miscommunication at the project's end, Izaac was patient and responsive, even after hours. Erik and Austin, who came for the installation, suggested a more practical placement for one of the APs, saving us money and reducing home damage. Their solution was both thoughtful and efficient. They also went beyond the call of duty by helping me with some camera issues. Overall, AcePro Audio Visual delivered professional, customer-focused service.

I recently had a tv installed by Eric the owner. He did an excellent job of communicating and…read morescheduling my appointment and was very helpful in moving one tv and mounting my new TV to the living room wall. Very happy with the work.

10:08 Salus Security Solutions…read moreErich and Dan not only helped plan our camera placements, but they also did a professional, good looking installation. Their prices were fair, they were on time, worked efficiently, and cleaned up when they finished. Overall, we had exceptional service. They also took the time to set up everything on my cell phone and explained what I needed to do to view the security cameras on my other devices. Later that day I had a question and they were prompt and thorough in making sure I understood what I needed to and that I was completely satisfied. They said not to hesitate to call anytime I needed help. Our new system is working perfectly and we are very pleased. I would highly recommend Salus Technology Solutions to anyone looking for security services for their home or business.

I was inquiring about installing an ethernet cable. I requested a quote 3 days ago. I realize there…read morewas a holiday on Monday but was expecting an email on Tuesday. So not so great experience so far.

Awful communication, very, very slow and vague response...although great field techs (reason for…read morethe second star). They may be great at helping you if you're locked out, but if you need anything else, I'd use a different company. I've been trying to replace our lockset for the door of our condo since July. Called this company and they sent someone out to look. The tech said it's an interconnected lockset so they needed to check if they had to order it. A week goes by - no communication on if they had it, so I contacted them. They said they were checking their stock (for a week). Another 10 days go by and nothing from them, so I contact them again. They say they need to order it and it'll be about 6 weeks. So over 2 weeks of no communication...and seems no action on their part. September 2 they finally come to install the lockset. The manufacturer sent the wrong parts so could not install. They tell me they'll check to see when they can get what we need. So that same day I sent a detailed message with what we needed and we need to just get this done...since I had no idea if the office knew what was going on and/or if they were doing anything. No response until 8 days later..."We are expecting to get the parts next week and will contact you as soon as we get the parts." Over two months wasted and had to chase these guys to get ANY information from them. I ended up ordering the parts needed myself and have a different company (which is responsive) lined up to install.

We had an emergency in the middle of a snowstorm and they came out to get the problem resolved…read morequickly. They told us the pricing structure in advance and stuck to it. Totally reliable

Knowing how they've operated since 1997, these clowns are not to be trusted. Their early…read moresolicitations via the telemarketing sector all those decades ago raised red flags to me, having experience in the home security field. They would target seniors from call lists and utilize false incentives to encourage them to open their doors to their "on site representatives" the going deal when i was doing business with them was a 3 day "mini vacation " to Vegas, of which little to no detail was given as to what this actually was. Multiple anecdotal reports from former employees came to light via a few local guides abd it was stated that these were considered "awesome workers" and showered with praise until people started getting wise to their BS and their quotas weren't being met, at which point they were verbally humiliated by the owner and coerced to sign a false statement (presumably so they couldnt get unemployment) before they could be paid. Some time later, these sources revealed this "mini vacation " to be a coupon for some roach Motel off the interstate near to Vegas. On top of that, the script pretty much made their presence to be one that was "working with Law enforcement and the community " and that these "appointments " were made to appear mandatory, as official city business, tricking the elderly and more trusting individuals to be pressured into signing on with them. My advice, before dealing with them, ask around, read reviews, and remember- companies like ADT have been the leaders in this industry for a reason, their gear works and they're known nation wide.

I do not recommend this business if you care about your own security. Our business was broken into…read more Global equipment failed to do anything. Then, they had the audacity to say things did not work because the intruders cut the power off the building. Our system DID include back up batteries for precisely this sort of event. This was done based on their recommendation. The intruders broke a window. No alarm. Reached inside the store and tried to pull one of our electric bikes through the window. Bikes are attached to each other with a metal cable. What they did caused some ten bikes to tumble. No alarm. Our system is supposed to have motion and glass breakage detection. Nothing happened. Someone called it in the next day. Global refuses to take any responsibility. We are now with ADT. That's what we should have done from the beginning. We were sold a bag of goods. Never again.

The call center people are extremely rude. The office staff is not even close to being professional…read moreand I will make certain that I tell anyone who ask me about the company culture, just how untenable it is to work there, which has resulted in very unhappy employees. How is this business still open!?

I live at an apartment complex in Wilsonville, OR that is reserved for the disabled and is serviced…read moreby First Response Security (FRS). FRS has refused to respond to my calls for service on two separate occasions. On August 17, 2022 at approximately 9:16 p.m. I called FRS and spoke to Megan (dispatcher) about a tenant who had threatened me. I also told her that I wanted an officer to respond and write a report of what occurred. She said she would pass this on to the officer in the area to "see if there was anything they could do." At approximately 9:55 pm I called and followed up with FRS since I had not heard back from them. I spoke to Zach (dispatcher) who informed me that Ryan (watch commander) stated that based on the nature of the incident, they would not respond. I then asked for Ryan to call me and Zach stated that he would pass the message to Ryan, but that if he refuses to call me back, "that will be that". Zach said I should follow up with the property management company or the police department. Having a private security company who does not respond to resident calls for service does not help the residents of this community, who are made up of marginalized and vulnerable tenants. On September 10, 2023 a tenant was seen throwing garbage over the front of the balcony near the front of the apartment complex, including glass. The tenant reportedly broke a window out of his apartment and threatened to do the same to other residents' windows. I called FRS at approximately 10:15 p.m. on this day for help and operator #91 refused to respond noting "officer safety". I asked if her officers were armed and she said that some are, but still refused to dispatch anyone to our complex and informed me to call the police. Residents are informed to call the property's "security team" (FRS) when issues like this arise. However, this is the second time that FRS has refused to respond to my calls for service, yet Cascade Management, Inc. (CMI-property management company) continues to contract with them knowing of this. Additionally, I and other residents have observed the "patrols" FRS claims to do at the property. They consist of FRS pulling up in front of the property and sitting in their marked vehicles for a short amount of time and then leaving. No foot patrols of the property are performed, just as the previous security company did. This complex receives subsidies from HUD; therefore, it is reasonable to assume the subsidies that are collected help pay for FRS services. While I don't know the specifics of the contract between FRS and CMI, if FRS refused to provide a service they are contractually obligated to perform and paid for with government subsidies, it may be considered fraud. I will be reporting these incidents to the HUD OIG and ask them to investigate FSS.