Awful communication, very, very slow and vague response...although great field techs (reason for the second star). They may be great at helping you if you're locked out, but if you need anything else, I'd use a different company. I've been trying to replace our lockset for the door of our condo since July. Called this company and they sent someone out to look. The tech said it's an interconnected lockset so they needed to check if they had to order it. A week goes by - no communication on if they had it, so I contacted them. They said they were checking their stock (for a week). Another 10 days go by and nothing from them, so I contact them again. They say they need to order it and it'll be about 6 weeks. So over 2 weeks of no communication...and seems no action on their part. September 2 they finally come to install the lockset. The manufacturer sent the wrong parts so could not install. They tell me they'll check to see when they can get what we need. So that same day I sent a detailed message with what we needed and we need to just get this done...since I had no idea if the office knew what was going on and/or if they were doing anything. No response until 8 days later..."We are expecting to get the parts next week and will contact you as soon as we get the parts." Over two months wasted and had to chase these guys to get ANY information from them. I ended up ordering the parts needed myself and have a different company (which is responsive) lined up to install. read more

We had an emergency in the middle of a snowstorm and they came out to get the problem resolved quickly. They told us the pricing structure in advance and stuck to it. Totally reliable read more

I had a problem with my rental car this weekend, even though was holding the key in my hand, it wouldn't open. I called a couple numbers from search on my phone, but they sounded like call centers. I remembered Yelp, and found A-Max. They have great reviews, and look like they can handle brand new 2021 rental cars. I talked to Bill, he was very patient, had me try a couple of things, they didn't work, so he sent out some help. When the locksmith from A-Max got there I was on a conference call for my job, he got my rental car key fob, figured out the issue, reprogrammed the car and everything was great! I got to my job, finished it, made it to the rental car return and made my flight back home. I couldn't have done it without the help of A-Max Security Solutions! Thank you! read more

Very pleasurable experience throughout with A-MAX. Bill was great for ease of scheduling and their pricing was upfront and clear for what I was asking for. I was looking to rekey my entire house and add some deadbolts so it was a larger residential job. I felt like I laid out what I wanted pretty clearly, and Bill was able to give me an accurate ballpark of the total instead of just quoting rates, which was great. Matt came out (on time) and had a great attitude. A true professional. Matt was extremely helpful and make you feel at ease with understanding what and why he's doing the things he's done. Has lots of handy gigs and techniques for making sure the job comes out perfect. He even corrected a few things that we wrong on the existing hardware. Was able to install the hardware that I had purchased previously at the hardware store. They also have some inventory on the truck (which we had to use because I missed counting a deadbolt in my basement), but there is a markup for the convenience. Part of this cost is that these are a grade higher than you can find in a hardware store, so your getting a superior product, but it may not be what you "need" for your situation, just a heads up. Overall the job went really smoothly. The extra tasks that I found I needed done were added onto my list easily, without a separate trip out. They were reflected on the final bill, and laid out clearly as to how these extra requests impacted the quote. read more

After gone thru several places looking for a key fitting in my mailbox. I was able to find one here The sale person was knowledgeable and patient taking time to explain to me how to put the key lock together and it's cost me $7 instead of replacing the whole mailbox Thank you read more

We needed a locksmith to fix the broken lock on our patio french doors but locksmiths highly rated on Yelp did not want to do it, probably knowing that it would be time-consuming and difficult to find replacement parts. One of those locksmiths, however, referred me to A-Max Security Solutions, which sent out a technician to diagnose the problem, which was a broken part inside the lock. A-Max then helped me find replacement parts so that I did not have to purchase an entirely new lock assembly and then installed it for a reasonable price, saving me hundreds of dollars. These guys know what they're doing and go the extra mile to help a customer. I highly recommend them. read more

Look elsewhere. I went to get keys programed for my vehicle. The locksmith ran into issues as my battery was weak. He put a charger on the vehicle, then preceded to help four customers before getting back to my vehicle. What should of taken an hour max ended up taking more than two hours. Now the locksmith was the only one in the shop but he should of readdressed my vehicle after helping a couple of customers not all four. As a former mechanic I understand that some flexibility is required, but he inadvertently wasted more than an hour of my life. read more

Shane from A-MAX did a great job. After buying a house and finding out the previous owners not only lost their mailbox key and only used a keypad to get into the house, we scheduled A-MAX to replace the mailbox lock and re-key all the doors. Shane installed a new mailbox lock and re-keyed the existing house doors and deadbolts for us. He's passionate about his work and it shows. He explained what he was doing when re-keying and answered all of our questions. The next time we need a locksmith, we're going to request Shane to help us out. read more

I was almost ran off the road this morning by 1 of the drivers who thought I was going to slow on the freeway. ( mind you I was doing 60 in a 55. He swerves around me and literally pushes his way next to me forcing me to the side as to not collide. I honked and my response was a middle finger. Mind you my grandchild was in the car. Very unprofessional and super scary/dangerous. I will never use this company based on that persons rude and road rage behavior. read more

Went to these guys this afternoon to get a key for the toolbox that came with my used truck. They pulled the key from the code on the lock, tested the key, and found the latching mechanism had been knocked out of whack at some point, not allowing the box to lock - so one of the guys spent 15min in the freezing cold fixing the latch so the lock would work, and wouldn't charge me. Nicest guys, top notch service, absolutely recommend. read more

Very helpful with free advice. I've gotten several new cylinders here and they re-keyed them with matching keys. The parking lot is uber small, but the retail space is clean and well done. Also, learned something new while waiting: they carry aftermarket housings for your busted up car key fob. That will save me a $100 next time I need one of those! read more

A-MAX Security Solutions - Keys & Locksmiths Near Me

I bought a replacement remote and blank chip key online for my Chevy. After trying various methos posted online on how to program the remote for my car, I find out that I really needed to take it to locksmith or the dealer. After seeing the reviews for this place, I tried them out. I was expecting to pay $150-$200 to get the remote programmed, the key cut, and the key chip programming. The person who did the work was great. And the grand total - $28 !! I will definitely recommend. Thanks! read more

Super quick, efficient, and friendly! I called midday on a Saturday about a house lockout. They had someone over less than an hour later. He got us in very quickly (much faster than the last locksmith did, the one other time this happened)! Very reasonable cost and everyone I dealt with was friendly and professional. They'll be my first call if (most likely WHEN) we have another lockout! read more

I have used AMAX and Bill for a few years now. Bill and his crew do a great job, show up, on time and are always helpful. They have done anything from opening a locked car door to reprogramming ECMs and keys. They really do it all, but one interaction with them put them at the top. It was a cold clear winter morning. We may have had hopes to reaching 60 degrees if it were not for that darn wind. It was a winter day that leaves you in hopes for summer, but we know that rain will come back. Bill was here to reprogram an ECM for me, but lo and behold the car was taken on a drive, making Bill wait 30 minutes for the car to return. I don't know about all you yelp heads out there, but I like to be paid for my time, but Bill understood mistakes happened. It ended up that in that 30 minutes, we laughed, we cried, but more importantly he did not make us feel bad or charge us for his wasted time. Thanks Bill. You guys are the best! read more

Thank you Nadine for your initial review of A Max Lock Smiths. This is my second review since all I had done last trip was a proper key made after the job was botched at Bi Mart, I have come to the conclusion that there are a lot of jobs anyone can do.... if you don't mind if it's done wrong. And making a key that doesn't work is not a good deal even if it is 30% less. So this time I went in to have spare keys made for my other car AND to replace the remote control key fob. They have a huge selection in stock and can order many others. But in this case, Bill spent a lot of time trying to fix mine (I guess kind of an odd one which was not in stock). Long story short, he tried to save me money by repairing instead of replacing, but the internal circuit board was fried and unrepairable. But again I gotta give them 5 stars for the effort. Now all I have to do is remember where I leave the spares. read more

Two days ago we were locked out. We just got back from Asia and it had been a long trip and my two boys (9 and 6 years old) have not slept in more than 24 hours and were really exhausted. We depended too much on technology (wifi) to open our garage door but the router was not working. We called the first locksmith we could find and regretted it immediately. The guy was driven by his girlfriend on a beat-up car and was jiggling the lock with screwdriver for more than 50 minutes. I decided to call A-MAX after getting a recommendations from our friend. Bill went above and beyond to quickly get us in. We are very pleased with the service and professionalism. In case you ever need a locksmith service dont call just any locksmith (search on OregonLive and see how many scammers pretending to be locksmith). Call A-MAX because this company is trustworthy and offer very reasonable rate. I would definitely recommend A-MAX to my friends and family if they ever need locksmith service. Thank you Bill for your great service. God bless you and your company. read more

Not enough good things to say about a max security. I spoke with Bill and he is very knowledgeable about cars keys and all other types of security. I had no concerns about him working on my car keys. I called around to roughly 10 different locations and all of them wanted me to buy a key in order to cut it or program it. I already owned a blank key for my car and they were able to cut it for $36.00. All of the other locations wanted between $100-$160. The dealership wanted $350 for a key and immobilizer chip programming. A-Max would have done it for $45 however Audi has disabled the ability for outside companies to program the immobilizer chips. All in all I am quite pleased with their speed and quality of work and would recommend them to anyone. read more

BIG THANKS TO AMAX! Thank you Drew for finding our family an available tech to help us with our lockout from our home. Matt was our tech and he was AWESOME! He kept myself and my husband informed on everything as he was working to get us in our home. VERY NICE GUY and we loved conversating with him. He took care of our family in a timely manner and we couldnt be more GRATEFUL AND THANKFUL for him helping out and taking care of our family. From dispatch to onsite, we had no worries as our tech was in contact with us as soon as he was a few minutes away. Not only that, but our tech made it out to us before the estimated time given. Very knowledgeable and never once did we feel like he couldnt get the job done. THANK YOU MATT! THANK YOU AMAX! Got a lockout? CALL AMAX! Trust theyll get the job done!! read more

They may be okay for small, residential services but they are not adequate for business purposes. They were supposed to provide a quote for several locks, keys, etc. for a business (work would be thousands ) -- we had to ask them twice for the information after 2+ weeks of waiting...they didn't bother to call back or explain...just dropped the ball. They are clearly in over their heads in handling professional work -- avoid them, not worth the trouble. Also, Paul is snarky and Bill doesn't bother to call back....Matt is not too bad. read more

Had to call to get my house unlocked late at night. Locksmith was friendly, knowledgeable and patient with my extremely old locks. Great service. Highly recommend! read more

Save yourself the hassle and head to A-MAX when you need a spare. A-Boy recommended we go to A-MAX because they didn't have the blanks we needed. I wish we'd come here first, but now we know for future reference. Friends, it is WORTH IT to go to the specialists. A-MAX was speedy and friendly and they know what they're doing. Better prices and service than any key-making desk at a hardware or big box store. Quite the selection of safes and lock accessories, too. read more

My front door jammed and wouldn't open/close anymore. I'm not helpless, so I worked on it to no avail. I even sat on hold with Kwikset who guided me as to what to do. Kwikset honored their warranty and sent me replacement parts, but nothing worked. Once Kwikset was satisfied that there was a genuine need for a locksmith, they extended the warranty to pay up to $100 of the smith bill. I looked for a locksmith. Using www.nextdoor.com, I saw that my neighbors consistently loved A-Max. I called and got service the very same day, no rush fee. Even luckier, Shane came out and did an amazing job. It took him all but 30 seconds to get the door unjammed, and another 3 minutes to install the new door handle. While there, Shane checked the remaining doors in the house for issues. Aside from this, he made my quirky dog comfortable, a feat in and of itself. Here's hoping you never need a locksmith, but if you do, Shane works quickly and smart! read more

Moved into a new house and called these guys to schedule a time to have the locks replaced. They had me e-mail them pictures of the locks to expedite the quoting process. Never heard back over the phone or through the e-mail. Ended up calling another company today and they were able to set up a time for tomorrow. Maybe the guy was new. Maybe they didn't like the looks of my locks. Who knows but a callback would have been nice. read more

Volkswagen wanted over $300 for a new key for our 2001 GTI, so we called all over portland looking for a cheaper solution. We got a blank off eBay and Bill Blanchard at A-Max was a lifesaver being able to cut and program the new key. Only took 15 minutes and everywhere else we called either couldn't do it or wanted to charge twice as much. Great service at a fair price, highly recommend. read more

Avoid the amateurs. Matt went above and beyond to help me with my broken auto key. The quote was fair and the service exceptional. I'll never go any where else. Thanks again. read more

The guys at a-max are really something out of this world. there is absolutely nothing they cant get done. any job big or small they have a specialist to assist you. dealing with other companies in the past, its usually been rookie shows up...calls office for help where they send an advanced rookie who still cant get the job done. with a-max, any time we called to service our locations they have always been on time and the jobs completed by the specialist that shows up every time. hassle free, no headaches. A-MAX is by far Portland's #1 locksmith ranging from auto, residential or commercial... read more

This morning (5:20AM) I locked the keys in the car while the engine was running when I called the dispatcher said it would take 60 minutes before they could provide assistance. 15 minutes later the president, Bill, who was on call and not working his regular shift, explained the process and has my car unlocked quickly. It was wonderful! Thank you! read more

I went in to have a basic duplicate of my Honda key made. They noticed that my current key (which was a duplicate made by the dealer) was not cut exactly right, and took the time to "measure" my locks to ensure that their duplicate was a perfect fit. This took a little bit longer (about 15 minutes), but I know I left with a superior key, and they didn't charge me any extra for their extra time. While I was waiting, I also saw them help 3 other customers with efficiency, expertise... and plenty of laughter, too. read more

Super fast and easy to work with. We had three doors in a building we are leasing. All different locks. They asked for pictures of the existing hardware, snap, snap, snap....send. Bingo. When they showed up. They had just what they needed. In and out in 1 hour. Amazing!! Super professional and got the job done!! read more

Very responsive - Phone answered by A-Max when I called after-hours on weekend (no voicemail or phone tag). Immediate scheduling - locksmith was on site within 30 minutes of my call. Locksmith provided identification and licensing and was done within 20 minutes. Ultra- professional. Highly recommend. read more

One of my 2005 Toyota Prius key got stolen and I needed to reprogram the system and also change the locks to the car. They were able to give me a quote after normal business hours through email, and even called me the next day to help set up an appointment for the following weekend. I was told by other locksmiths that this request would be around $400-900 dollars, while A-max Security Solutions got this done for me in about an hour for $190! All the employees that assisted me were very helpful and professional! Would definitely recommend this place! read more

A-MAX came out and installed a new lock on my mailbox. Luckily, they had one that would work without having to come back. They were speedy with their communication and I felt they were very comparable and fair on pricing. I would definitely use them for their services in the future. read more

Safe wouldn't lock after it was closed. Called A-Max. Bill came out first thing the next day, His service was friendly and efficient. He fixed our safe w/o hassle. Gave us instructions on how to keep it working correctly. Since it was so quick and easy for him he only charged us the trip fee and Nothing for labor. Then as he was going out our door he felt the looseness of our lock and door knob. He came back in. Placed all his tools down. Whipped out a trusty screw driver and tightened everything up for us. Really super guy and very positive experience. Thank you A-Max. -Nadine, owner of Topanien Gifts in SW Portland read more

Love these guys! Was able to email them late Friday night to schedule lockout service on Saturday (today) plus lock change. Super friendly, fast service. Highly recommend (even though I hope to never need their services again). read more

Thank you for excellence and quick help with my auto key fob. All I was looking for! Chris

A-max keys always work smoothly and perfectly; anywhere else, it's hit or miss. I have used them to change locks both at my home, my business, and and in rentals. They are fast, fair, pleasant to work with and always do a top notch job. I am fortunate that I live near A-Max. We have a house in Arizona, and when we had new keys made in Tucson, less than half of them worked. It was worth the trouble to bring them to Portland and have them all remade at A-Max. read more

Emailed about getting locks changed on a new house. They maintained contact until I had possession, arranged to do the work as soon as possible and were expeditious and efficient on site. read more

This business is an average locksmith that charges a lot of money for basic service. The first level of "customer service" they offer is a 65 dollar "we don't care if you are 4 blocks away" charge, to simply drive over to your house. That's during normal business hours. Imagine if your local pizza delivery charged that? Once here they supplied and keyed a lock that once installed had a loose turning mechanism. The customer "friendly" dynamo they have manning the front desk told me to bring it in. I thought, you sold me this thing, I'd like you to stand behind the product you sold me. Apparently their appreciation for your business makes that impossible for two weeks. If you want expensive, disinterested service. Then by all means help yourself. read more

I called on a Sunday to get my locks changed. Someone was out within an hour! Great, speedy, prompt, and friendly service. I also thought the price was very reasonable! I would definitely use them again! :) read more

This is a top-notch business. They are so knowledgeable. They are so efficient and friendly. I will always get keys made here from now on and look to them for any other security needs. Great job. read more