I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

Thank God for Ez money . If it was not for them i would have been hungry and homeless…read more Thank you Ez money Jesus bless you and keep you and make your face to shine. See you the 15th

The company's customer service is terrible. Internet went out Sunday and I could not get a…read morestraight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered.

Decades long customer, but constant battles to get through phone menus, did not perform fiber…read morelocates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working.

Good survive and helps customer with care. Just be patient…read morewith them. I've had sever issues that they fixed

Find people who know what they're doing. such an inconvenience every time you need a new phoneread more

After my negative review of February 12, I was greeted with a Kinetics/Windstream on February 13 as…read moreI was leaving my home. They told me they would have things put back up before I got home and they were true to their word. Things are finally back to normal after six months.

Why am I paying both Kinetic and Windstream? A kinetic technician was here this morning and said…read moreWindstream no longer exists. It was bought by a company named Unity. Not real happy about double billing.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. My landlord's response: "If you don't like it, you can break your lease and move." I filed complaints with the FCC, BBB, PSC, and Nebraska AG. GPC responded with the same copy-and-paste denial every time: "Your equipment is the problem. We have no other complaints." But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

I have nothing but great things to say about Jagwireless. We have been a customer of theirs for…read moreover three years and I would recommend them to anyone that is looking for an internet provider. We live in the country where wireless service is fraught with complications but the customer service and tech guys went above and beyond to work out the issues that occur when you live practically in the middle of nowhere. --We have Dish Network and asked them about what their internet service was like when they were out working on a tech issue, they tested the speed we had with Jagwireless and said that it was much faster than anything they could provide.

I have called the store multiple times as well as left voicemails and still have not received a…read morecall back. Can never seem to get an answer on the first try when calling this store... I work often so going into the store for one question isn't always an option.

Went in there today to resolve a problem that was Cox's fault in the first place. Luke helped us…read moreand was completely disrespectful. Was not very friendly or welcoming and seemed like he hated his life and tried to make us feel like we were stupid. If I didn't have to because of my apartment complex I wouldn't stick with Cox.

The most unabashedly awful and incompetent pattern of customer service in the region. I was so glad…read moreto turn my modem in today.

I have been without internet service for two days and will go into a 3rd. Went through all of the…read moretroubleshooting and they had me buy a new modem, which I knew was not the problem. Now, I wait until late tomorrow for a tech to look at the connection to the house which I know is the issue. We pay a ridiculous sum for their "best" service. I work from home, as does two others in my household. Based on this, what would EVER make want to get their mobile service? Whenever Google Fiber is available for my area, I will switch immediately. I have tired of decades of monopolized substandard offerings that increase in cost and decrease in value with each passing day.