The company's customer service is terrible. Internet went out Sunday and I could not get a…read morestraight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered.

Decades long customer, but constant battles to get through phone menus, did not perform fiber…read morelocates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working.

I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

The people at the store at super nice never had a issue with any of them the 2-3 years I had there…read moreservice. Major Con: They wanna charge people 140-170$ a month for fiber internet when you can get the same service for HALF threw another company in Omaha with a fixed price and have the same internet speeds if not better. So before anyone decide to go with Cox just know after the first year is up your price is going to absolutely skyrocket. Edit: I'm a contractor in town and Cox came into a space that I had finished to install phone lines and left a huge mess behind them didn't clean up. Cox cable you guys are so bad at your job.

Highway robbery, I had the highest Internet you could get and still the streaming went out several…read moretimes a day for over a year. Their customer support is horrendous. Cox are just that such dicks!!

Been a loyal customer of Verizon for 15 years and this store made me want to switch carriers. I…read morebrought my husband over from US Cellular. It took us 3 hours to get our plan activated with no explanation as to why we were having problems switching my number from one Verizon plan to a new one. RJ was passive-aggressive and less than helpful. My husband sat on the phone with the service department for 2 hours trying to figure out the problem while RJ sat on his phone and washed the windows. When we were finally done on the phone and ready to proceed we had to wait on RJ because he was helping other people. To then "expedite the process" RJ started clicking through our contract and accepting the terms until I said, "If that's our contract shouldn't we do that??" He claimed we were getting the teacher discount and trade-in discounts. We were not told how to send our trade-ins, or how to activate the discount. We had to sit on the phone with billing for 2 hours getting it straight but unfortunately, due to RJ's lack of competency, we are still getting charged $120 more for our July bill than we said it would be. Reached out to the manager Nick and the district manager Amelia but took 6 days to hear back from one of them. No apology for this horrible process, how much time we've spent figuring this out or the complete lack of customer service by his employee. The worst Verizon service my family and I have experienced in 15 years.

I don't know if I have ever written a negative review. This store has been completely ineffective…read moreat handling a billing issue. In short, I paid for the device (trade-in your old phone/upgrade) in the store and they did not apply the discounts. I have been being billed for a phone (that I paid for in the store), 2 smart watches & an iPad (that were Free) on my monthly bill. I have both called and gone into the store multiple, multiple times where I am put off and told that a Manager 'Nick' (who is the individual who actually set up our plans incorrectly in the first place) or Holly, neither of which have returned my call ONCE. Now I am being told that too much time has transpired after months and months of communication. I feel like I am 'stuck' and have been taken for a ride by TCC Verizon. This cannot be that difficult to sort out. I would not utilize this store in a future purchase as they have been dishonest and ineffective.

Received an inaccurate invoice that was almost double my previous monthly bill out of nowhere (4…read moredays after receiving an email stating my bill would not change when they switched to a new system). I then had to wait on hold for over 45 minutes to speak with someone regarding this issue, and was told it was due to a system error changing to a new platform. This is ridiculous, and not the service I expect to pay to pay for, and not the service I had received while I was with Cox. 0/10, do not recommend. They were unable to issue any credits, and I remain in the dark about why on earth I was billed an excessive amount. This is ridiculous - I will be advising all of my friends and neighbors to avoid FiberFirst now and forever.

We canceled after two days because it was worse than Cox Cable and then they still wanted to charge…read more$60 and not remove the wire that they still never buried. I highly do not recommend this company and they seem like a scam service to me.

Thank God for Ez money . If it was not for them i would have been hungry and homeless…read more Thank you Ez money Jesus bless you and keep you and make your face to shine. See you the 15th

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

A much better visit on this occasion. The staff went out of their way to review options to reduce…read morecosts and still allow for our viewing needs. Bundling internet and phone also offer compound savings. The in person experience today was great.

This was one of the most unprofessional and frustrating customer service experiences I've ever had…read more I went into this Cox store for basic help setting up WiFi after ordering online. The employee was friendly at first, but the moment I declined additional products, his entire attitude changed. He became cold, dismissive, and refused to help me with the setup he had just agreed to walk me through. Instead, he dropped the modem box into my lap, rushed me out of the store, and then pointed at me and talked about me to a coworker as I was leaving. As a young woman, this felt targeted and extremely uncomfortable. The way his behavior flipped the second I said "no" to upselling was not just rude--it was disrespectful and inappropriate. It didn't stop there. I received equipment I explicitly confirmed would NOT be shipped to me. Then I was told I had until 4/29 to return it--but I was charged $240 on 4/27 BEFORE the deadline even passed. I have documentation proving both the deadline and the early charge, so this is not a misunderstanding--it's a clear billing failure. Between the disrespectful treatment in-store and being charged incorrectly for equipment I never asked for, this experience was unacceptable from start to finish. I strongly recommend double-checking everything and being cautious if you deal with this location.

I have nothing but great things to say about Jagwireless. We have been a customer of theirs for…read moreover three years and I would recommend them to anyone that is looking for an internet provider. We live in the country where wireless service is fraught with complications but the customer service and tech guys went above and beyond to work out the issues that occur when you live practically in the middle of nowhere. --We have Dish Network and asked them about what their internet service was like when they were out working on a tech issue, they tested the speed we had with Jagwireless and said that it was much faster than anything they could provide.