I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. My landlord's response: "If you don't like it, you can break your lease and move." I filed complaints with the FCC, BBB, PSC, and Nebraska AG. GPC responded with the same copy-and-paste denial every time: "Your equipment is the problem. We have no other complaints." But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

Steve did an amazing job installing my 100 inch television in my basement. With the TV being so…read moreheavy, he made sure to use heavy duty hardware to ensure that it wasn't ever going to come out of the wall. It was centered perfectly on the wall between the surround sound speakers which he also hooked up for me. I really appreciated the time that he took to hide all of the cables and attention to detail. Highly recommend for TV mounting and other odd jobs.

Not only did Steve provide top-quality service mounting my TV (something I was way too nervous to…read morehandle myself), but he also took the time to share valuable knowledge and tips about upgrades and improvements I can make around my new home. You can immediately tell how experienced and professional he is. I'm extremely grateful for the level of service he provided, and he's officially my go-to person for any installation or repair service I need. Highly recommend!

Bad first appointment got rescheduled, second time appointment was between noon and five showed out…read morean hour early wasn't even home got a call saying they were there told them I'll be there in 20 min, he said that he would wait got there no one there! Called him back got no answer called aksarben tv. There response was the tech told his manager my wife was yelling at him and they canceled the appointment and hisense will reschedule it, but it was strange that the tech told my wife he would come back in half-hour for the service call. You got to love a company that can't even get a lie straight!​

Scheduled an appointment, told they'd show between 9am and 5pm ..... Never showed and never…read morereplied. Waste of my entire day waiting on them

Direct tv has been awful to work with we switched to another carrier and have spent two months…read moretrying to get them, direct, to correct an overpayment still no money and they said we should have it in 21 days Will never recommend them to anyone

Over charges it's customers Okay, here we go again with…read moreATT&T Direct Tv over 8-months I was over charged by 292.86. Our original agreement was 85.73 per month that turned into 93.98 per taxes they said but ten again it went up to 96.05 per month. Therefore, nothing changed on my end so, I talked with them and they assured me this was the real price. Never the less, over the last 8-months I didn't keep an eye on them and was over charged 292.86. I just can not understand why we must closely monitor this company to be treated fairly. Please investigate this issue and let me know. I called this company many times and was disconnected as I was being transferred to a supervisor; after over and hour each time waiting.

We canceled after two days because it was worse than Cox Cable and then they still wanted to charge…read more$60 and not remove the wire that they still never buried. I highly do not recommend this company and they seem like a scam service to me.

We have fiber first, and we switched from cox, because the internet kept going out and it's doing…read morethe same with fiber first. It's not as bad, but it's getting worse. I'm just gonna goI'm just gonna go ahead and say.Every company's going to treat you like trash and you will never have good service with any corporation.Because that's not how you make money. You get people stuck in these stupid contracts, and then you selYou get people stuck in these stupid contracts, and then you sell them garbage.

The company's customer service is terrible. Internet went out Sunday and I could not get a…read morestraight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered.

Decades long customer, but constant battles to get through phone menus, did not perform fiber…read morelocates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working.

The best Sam Everything is perfect. The service was such that I have not seen any elsewhere. Well…read moredone!.bravo

This was one of the most unprofessional and frustrating customer service experiences I've ever had…read more I went into this Cox store for basic help setting up WiFi after ordering online. The employee was friendly at first, but the moment I declined additional products, his entire attitude changed. He became cold, dismissive, and refused to help me with the setup he had just agreed to walk me through. Instead, he dropped the modem box into my lap, rushed me out of the store, and then pointed at me and talked about me to a coworker as I was leaving. As a young woman, this felt targeted and extremely uncomfortable. The way his behavior flipped the second I said "no" to upselling was not just rude--it was disrespectful and inappropriate. It didn't stop there. I received equipment I explicitly confirmed would NOT be shipped to me. Then I was told I had until 4/29 to return it--but I was charged $240 on 4/27 BEFORE the deadline even passed. I have documentation proving both the deadline and the early charge, so this is not a misunderstanding--it's a clear billing failure. Between the disrespectful treatment in-store and being charged incorrectly for equipment I never asked for, this experience was unacceptable from start to finish. I strongly recommend double-checking everything and being cautious if you deal with this location.

Highway robbery, I had the highest Internet you could get and still the streaming went out several…read moretimes a day for over a year. Their customer support is horrendous. Cox are just that such dicks!!

The people at the store at super nice never had a issue with any of them the 2-3 years I had there…read moreservice. Major Con: They wanna charge people 140-170$ a month for fiber internet when you can get the same service for HALF threw another company in Omaha with a fixed price and have the same internet speeds if not better. So before anyone decide to go with Cox just know after the first year is up your price is going to absolutely skyrocket. Edit: I'm a contractor in town and Cox came into a space that I had finished to install phone lines and left a huge mess behind them didn't clean up. Cox cable you guys are so bad at your job.