After being customers for nearly fifteen (15) years, we started to experience some communication breakdowns with the equipment and customer service. The equipment breakdown would result from storms and needed to be reset quite often. However, we were not getting notified until a few days after the fact, resulting in our home not being monitored while we were out of town. We were not informed of any safeguards or prevention efforts that SEi put in place despite bringing these issues to their attention. After a few more of these types of issues, we decided to go a different direction and cancelled the service. SEi contacted us to indicate that they would need to come obtain their Wi-Fi device. A few days later they came to get their Wi-Fi device. Three months after the cancelled service, we had an incident that required smoke detection and the smoke detectors did not sound. After further examination, we realized that the smoke detectors were disconnected during SEi's removal of their Wi-Fi device (as they took an electrical panel as well and disconnected all of the wires in the panel). Further, they failed to inform us that we no longer had any working smoke detectors. This resulted in a HUGE safety risk to our home and family. We had an inspector from the fire department come to the house on 11/16/2022, firemen (and a former representative of an electronics installation business). They were appalled that SEi would have such poor business practices.
Anyone using or interested in using SEi should be aware of this experience.
For a company that is supposed to keep households safe and secure, they exposed our household to threats that could have been life-threatening. read more