The company's customer service is terrible. Internet went out Sunday and I could not get a straight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered. read more

Decades long customer, but constant battles to get through phone menus, did not perform fiber locates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working. read more

Century Link gets No stars b/c that is what they deserve. Worst internet in the entire country! We lose our internet at least once every 4 - 6 weeks. Not to mention the intermittent outages scattered in between. Then you have to work you way through their online customer service, w/o internet. Madding. (Sometimes we are out for 2 - 3 days.) They tell you to run a test and to no one's surprise oops someone has to come out. That is another day, if you are lucky. The worst thing, is that CenturyLink DOES NOT CARE! I know why they don't have offices staffed with people, besides not wanting to pay people, it would be over run with some very angry customers! P.S. I had to select a star to post - but in reality CenturyLink get NO stars. read more

Very poor service. I paid for high speed internet, because I worked from home. I say "worked from home", because I cannot work from home. I'm in the library right now, getting ready to work in what I guess is going to be my new office, because the internet at home, television, and phone, is completely blacked out. This happens on a daily basis. Oh great. Now some kid is yelling in the library. Why? Why do I have to put up with this garbage, and pay for the privilege? I think I will call and cancel service. read more

My landline phone service is a joke. Your customer service techs are nice enough but they just can't seem to solve my issue. They've been to my house several times. They've dug up my yard. They've fixed a buried line issue down the road. They've replaced my box. They've been to the junction down the street. They just can't seem to make whatever they do permanent. I work from home and I need a reliable static-free landline. It's just getting worse and worse. read more

I live in a rural area, have had no issues with Centurylink, until now. I knew the internet would be slow, but since Aug 10, it has gone out and then comes back on, there has been 4 techs out here and said that there was a short in the line, Finally on Oct 4th the cable guys came out and stated that there was no problem, On Oct 5th internet and home phone went out, repair to be made Oct8, no show, Oct 9th no show, I cancelled my internet, on Oct 10th but still wanted the home phone fixed, stated that they would be out on on Oct 13, they cancelled everything now, They cancelled my account all together. When you call for a repair, you can not get a person that speaks clear English, I had to have them repeat constantly, I have had Centurylink for over 30years, I guess they do not care about their customers. I just want everything to work, like it was before. Everything is cancelled now read more

Terrible customer service! Make sure you cancel on your billing cycle date or they'll charge you another month. Also, internet was very slow. Every time my kids would visit they complained about how terrible it was! read more

WiFi been down for over a week. CenturyLink does NOT communicate what is happening. You have to log in and run a speed test to find out what is wrong. They then tell you it will be fixed in 1 day but it has been over 1 week. They make up reasons, waiting for equipment, waiting for permit, etc. they generously credited $3.00 to my account. read more

The price is guaranteed for life, which is thankfully as long as you have the service, not the length of time it takes your modem to drop off because that'd be day after install. I started getting their fiber service in August and it took about a month to even get a tech to finally install it after multiple excuses as to why they couldn't. They left my gate open and my dog got out so the attention to detail is lacking. My service constantly drops out and let me tell you. As a fiber engineer, building a network this poor is impressive. I make this review after my internet has dropped again, after two techs, and three weeks of constant customer service calls. I'm quite convinced that century link only exists because someone won't let it flop like it should have years ago. Genuinely excited for the days that Google has their fiber service ready. read more

There are over 80 plus Yelp reviews so far and they all have given this cable, internet service provider 1 star. I am following suit based on the current outage in the area. The only notification given is when you search for reasons why your service is not working, you discover this message I have attached, which doesn't help with providing updates or reasons why your wifi is not working. The good news is the other provider, Cox Cable isn't much better either. read more

CenturyLink - Internet Service Providers Near Me - Omaha, Nebraska

Okay so Century Link decides they are no longer providing phone or internet services to my area, the ASSHOLES jut canceled my service with a fucking word. Useless piece of shit company read more

If you choose to go with Century Link, make sure you have a solid back up plan. The internet is great when it works but if it goes out, plan on at least a week before they'll have a technician out to look at it. good luck trying to reach anyone on the phone too. I listened to several different voice prompts so the infrastructure at this company is obviously very poor. Unless they are your only option for internet, I'd go with any other provider. read more

This horrible company drops service all the time, takes 20 minutes of obnoxious prompts to get ahold of a customer service rep, and takes days to come fix a problem. They found a cut line after two techs had to come out to "confirm". The first one took two weeks and then he told me another would have to come 3 days later. When he finally did show up he sat in my parking lot for over and hour before I got a text saying my tech had arrived, it then took him two more hours to decide, yes the line was in fact cut by the construction workers up the street which I had myself pointed out to the first tech. Now after taking several days off of work because I had to be home by threat of charging me if I wasn't, they need a third technician to come fix it who should be "out in a couple of days". Meanwhile they could not offer me a discount on services for the loss in work hours, driving back and forth, and no service for going on three weeks now. HORRIBLE COMPANY read more

Centurylink is unfortuntely the only internet service we can get in our area. The fastest speed available is 30 Mb. We are experience an outage and it will be 5 days before service is restored. read more

Horrible, just horrible. Two of my neighbors (at least) and myself have been down for over a week for our fiber home Internet. CenturyLink doesn't care. Soonest they could have someone to any of us was over a week. Had someone out yesterday and they said yeah it's a bigger outage than just one house - duh we've been telling them that for a week. Sent out someone from their cable department (another day down) and they didn't have the right cable. Unbelievable. Another day down, still not here today. Unacceptable. First chance I have to switch to another fiber provider I will. Do yourself a favor and go with someone else. read more

Just trash. Trash customer service. Trash service. Trash communication. Trash wifi. And will charge you months after. And goodluck to anyone needing to call them. read more

Terrible customer service I had a new install scheduled for Saturday 9/14/24 they gave me a 8-5 time for the tech to get here I waited all day it's now 5:30 still no v tech and non of their customer service know what to do. Still waiting for a call back from a manager terrible company if at all possible use anyone but Century Link read more

Hookup service scheduled.. for entire day... tech never showed... rescheduled for next day between 8am to 7 pm ... ridiculous Would recommend finding another provider if you don't want to use 2 vacation days trying to hook up services read more

If you are lucky enough, after an hour or more effort, to get ahold of a live person then service is great. But their automated system, if it doesn't put you into an unending loop asking the same questions repeatedly, gets it wrong. After over 45 minutes getting through to a repair bot, I spent 15 minutes unplugging & plugging stuff until the bot scheduled a repair -- for 5 days later! Then tried again for a live person & after another hour got one, who said "stick paper clip in reset at back of modem" & that fixed it -- voila, internet! Asked her to cancel the repair, but she must have forgot because (like an hour later) got an email saying repair scheduled. That started another hour-long ordeal cancelling the repair!!!! read more

Century Link has been great... when it's just working. If something happens to your internet, they give you a service appointment a week out and then never show up and reschedule even though you stayed home from work all day. Its actually insane to me, worst customer service on Earth. read more

The internet in my Papillion neighborhood has been down for over two days. No reason, just sorry and the ETA slips 24 hours every 24 hours. Normally the internet is very good, but I'm not impressed with the lack of communication. FastWyre is installing in the neighborhood. Bad timing for CenturyLink but another option for us. read more

The service works until it doesn't. Then you're in for a world of pain. Our internet access went out, it took me hours - giving up on a long phone hold, then navigating chatbots, then lots of waiting - for them to "confirm" this, then they scheduled someone to come out... Six days later. That person determined the problem was "on the network", meaning a different tech, which meant re-scheduling again for five days later. (The delay for technical work is the only part of this I'm largely sympathetic towards.) Their customer service is sufficiently bad that it can only be intentional (I mean, this is 2021). I tried contacting them through chat online. The automated chatbot is terrible, I had to start over multiple times to avoid going down the wrong rabbit holes, e.g., it seems to assume any message with the word "bill" in it means you want to pay them. (LOL, who's surprised?!) Once I got a person (tip: just type "Agent" repeatedly), I was transferred multiple times, then asked kindly to wait three times... Then disconnected. Then I started over. In the process I copy+pasted my initial request message four additional times. I started picturing my messages coming out on a dot matrix printer at the other end. Anyway, as I was finishing this review, my refund finally got issued. If there is a technical issue again, it'll probably be the impetus to cut service in favor of cellular connectivity. read more

DO NOT GET THIS SERVICE!! Can't even talk to a real person. Only allows you to chat or text a live agent. Terrible customer service. I tried to reschedule an appointment over 20 times and they still didn't reschedule it for me when I thought they did. My internet speed is absolutely terrible. I've had my internet go down completely for no reason. This company has wasted too much of my time. read more

This is the worst company I have ever dealt with in my entire life! I have never been lied to so much in my entire life. I had internet service with them and I either had no service or the service was so bad it was no useable. They never wanted to do anything about it and nobody knows what they are talking about. I cancelled service with them on April 11th and to have my last day be the 18th and they turned my service off the 11th and didn't want to fix their mistake saying I had to create a new account and wait a week to get service back up. Don't waste your time and money with this crappy company that doesn't care about their customers at all and continues to lie to you! read more

Well, it has happened again. My 4 month old modem has gone out again. I work from home and have Federal Fiscal end year upon me right now. Great timing, once again. Customer service blows butt and they could give two craps if your happy or not. They can feed us full of BS because, truly, how would I know the difference. I'm not a technician. This is my last straw. I guess it's back to 500% mark up Cox. Highway robbery! Too bad we need them at all. read more

This company has THE WORST support infrastructure of any business I've ever dealt with. Their internet offer looks great for $65/month forever for gigabit internet but if you ever have a problem, good luck with support. My internet went down on 8/11/22. I called support on 8/12/22. I got the typical "I'm sorry you're having problems" and the next window for getting someone to my home to fix it was 8/16/22. 4 days later! I had to take a 1/2 day of PTO on 8/16 to be home and nobody ever showed up. Then I get a text saying that my next scheduled appointment is 8/17. Now I have to burn another day of PTO to be home all day and wait for someone to POSSIBLY show up again. I'm cancelling this service and moving on to something else. Please save yourself the headache and try another company. This is the second time I've dealt with CenturyLink for internet service and the second time they've done this kind of thing. Fool me once, shame on you. Fool me twice, shame on me. No more shame for me over this useless company. read more

If I could give them 0 stars I would. I have been without internet for almost a week, and this makes working from home extremely difficult. Last week my internet quite working, called tech support and was on hold for at least 30+ minutes before even talking to someone. Then was on the phone with them for about an hour just to find out the their modem quit working and needed to be replaced. They sent me a new modem, which I received late Friday afternoon, by the time I was able to set it up Theron offices were closed for the weekend and I was not able to get my internet working all weekend. Luckily I was off work on Monday and called tech support again, on hold for 30+ minutes, talked to tech support and got disconnected, no call back, so I had to call in again and wait 45 minutes to speak to someone, then got disconnected again, again no call back, and had to call back in a third time and again waited 45 minutes to speak to someone again.... No notes of any of the previous conversations, had to go thru power cycling and multiple other steps on each call, just to have to schedule a technician to come to my house. Then I am told I would have to wait 5 days to get a tech out. Keep in mind I have already not had internet for 6 days... I asked to speak with a supervisor, but they would not let me. Then I get told an appointment opens up for the next day so I tell the tech to take it, and asked him several times to confirm it was for the next day and he told me yes at least 3-4 times, when I asked for a time I am told between 9:15am to 7:00pm.... Who the hell has all day to wait for a service tech??? This is insane. So I tried calling today to confirm my appointment, and the office lady couldn't confirm, so she transferred me to tech support where I am put on hold for 50-60 minutes, and still waiting to speak with someone.... What kind of customer service is this? How can you do business like this? I don't recommend centurylink internet to anyone and I work with several new home and business owners, and will definitely be telling them to stay away from Centurylink. Tony T. read more

CL home internet is low cost, but you get what you pay for: speeds are lower than advertised, and you can expect multiple outages a year, lasting a WEEK on average each time. Yes, a week. You'd think a company as big as CL would measure outages in minutes, but apparently not. If you need reliable fast internet, absolutely look elsewhere! read more

Omaha NE, First off I want to say I was happy with their internet service. WHEN IT WAS WORKING. Recently a mouse chewed a wire in the green box in the neighbors yard. We went HARD DOWN a couple Saturdays ago. Their automated phone line is like a CORN MAZE to get to a person, and when you do they are NOT local. We were promised several return to service dates that came and went without having anyone show up. On Day 12 of the outage after yet another blown off service appointment, we'd had it. Canceled service and called the competitor - who showed up on the next day and got us back online. The very next morning after the switch, TWO trucks showed up and fixed the green box to restore the neighbors to Century Link service. Apparently it takes people to drop to get them to notice. I'm not happy about this at ALL !!! read more

Every time I have to contact them for something being wrong, I'm given completely different answers by everyone I speak to. I've been trying to fix my account for 2 months, and it's still not correct. I'm beyond frustrated and disappointed in their customer service AND internet service. The internet itself can be running fine and then it's completely gone for at least 20 minutes. If it wasn't contractual I would leave immediately. Update: Now the new "customer service" agent is making excuses for the previous one, and offering absolutely no compensation for being told I had zero balance and then suddenly that my account is late. read more

You would expect the tech support to have better systems. A five min. call has turned into an hour with numerous holds and system issues on their end. About to say done and take my business elsewhere. Very disappointing. Wish you could give negative stars. read more

The internet cuts out at least twice a day. They should be ashamed of themselves for charging money for such a defunct service.

My internet went out late Saturday night. It's Wednesday day and no internet still. Only got to talk to a real person after I tried to cancel service on line. No one knew why it was out or offered any help or any concessions. Have not received a text or robocall or anything saying what the problem is and why they can't fix it. Went back to cox and actually saved money for same speed read more

Customer Service is awful. Bill pay is down, so I had to send in via mail. They haven't processed it in over three weeks. I call and have to give my information to an automated service. Then get passed to a real person and start over with my information, then get passed to someone else and start over with my information. No one at Centurylink owns a problem. I just get passed from one person to another. I'm desperately looking for another phone service. read more

I called Centurylink to ask if they were able to mark the underground internet cables in my backyard. The person at the call center said she didn't know if they provided that service but she would have a technician call me back to answer my question. A technician called later that day and said that they do not mark lines but told me who I should call to have it done. A few weeks later I received a bill for $99 for the "repair service" I requested. I called Centurylink again to let them know I didn't request any service and only asked for an answer to my question. They said that they had no details about the charge but that their charge was valid. They said there is nothing I can do about it and no one I can talk to. They charged me $99 for a return phone call, without any notification that I could be charge for asking the question, they say it was for a repair but they have no information for what type of repair or what was done. This is a scam. read more

I have four words about Century Link customer service: Promises made, promises broken.

Calling to install new services was long and extremely frustrating. I had to report the first representative to a supervisor. So many things went wrong with that call but in the end I was able to speak to someone else and get the new installation scheduled. The only reason I was pushing for the installation is because Cox communication has the slowest internet service. So we needed to take a chance. Fingers crossed read more

Super bad service. International . No good English relations. Wait an average 3 hours. No return on modem. A complete frustrations. Total and complete set up. Dead end. Joke. 3 months of trying to get serviced transferred or modem sent back. Scammmmmm read more

I would give 0 stars! The most terrible attitude from a manager in Centurylink!!! I have to write this story out - We had appointment originally scheduled last Friday, then no one came. We called and found out the request of the appointment didn't get submitted. Then we tried to reschedule it. The representative put 10th on there but as we both have a busy week, we don't know if it works, so called in yesterday again. Katie (a manager) from Illinois helped rescheduled on Jan 8th 4pm. But still no one show up today!! Called again, a guy named Maxwell told me there should be tech team still coming today, just a bit late. But no one came at all! I called again, then a guy named Darnell (he said he is manager, his ID is 113809) was with SUPER bad attitude. He said in the system he saw there is a change last night changed it back to 10th. But I asked him who changed that?! He said it didn't say! Seriously?! I asked him why I didn't get any email or confirmation about the change, he said not sending confirmation every time. Are you kidding?! Do you think others are all idiots? Then most ridiculous is he begin to keep saying "you changed it" he means we changed it back to 10th ourselves. I didn't want to talk to him anymore, so ask what is the complaining channel- he said he is the channel. I cannot accept such a terrible attitude. So if you know how can effectively complain such a terrible customer services manager. Let me know please. read more

Worst customer service I've ever had. We were without a phone and internet for 3 weeks and got the run around with texts and chats - you can't talk to actual person until you go to cancel. I'd use a string and two cans before I would go back to CenturyLink. If o could give no stars I would. read more