The owner is not a man of his word. I asked him specifically about 3 Adcom components and a…read moreNakamichi cassette deck. He quoted me between 700 and 1,000 dollars for the equipment. I specifically asked him this, as I didn't want to dismantle everything and drive across town from 108th and Maple. I told him I didn't want to be "low balled" when I got there. Everything was in EXCELLENT condition except the FM reception on the preamp. He then said 500 is the best I can do. They may seem kind and generous when you're purchasing from them, but they are not ethical when purchasing from you.

My 90's 5-cd player stopped working after decades of trusty service. Took it to Electron Addict and…read morethey diagnosed the problem and completed the repair the same day. Great service, professional, and friendly. So grateful this kind of expertise still exists in our throw-away culture.

Placed an order for my son. They never shipped, never refunded my $149.00 & when I kept emailing…read morethem, they ghosted me and wished me luck finding it on eBay. Horrible! If I could do negative stars, I would!

I'm in a band and sometimes we need to run our own sound when playing certain venues. I've used…read moreDirect Pro Audio 7 different times and I've never had a problem with them. Brenna always asks what we need and makes sure to take care of us if we have any questions. She even gave us her cell number for questions when we rented gear from them and went on the road. Prices seemed more than fair, gear always works great, and support has never let me down.

This interaction has to be the absolute worst 'Live Chat' I've ever had with a company. I first…read moretried the retail location, that the internet said was ACTIVE, at the Nebraska Crossing Factory Outlet mall in Gretna. Needless to say, it no longer existed, after almost an hour of walking by every single store looking for it. Hmmmm maybe take the information off the internet as a 1st move. Next, the actual BOSE webite was incredibly frustrating to try to find a local retail location, so I tried the 'Chat' feature. I'm not sure if it was actually a real person, or if it was a new person & had NO CLUE how to handle a situation properly. It's like they got stuck on 1 of the 3 questions I asked. My 'Wave' system stopped powering up & she was focused on whether or not I was putting a CD in properly, and kept focusing on that. I'm 59 years old for Christ's sake. I know how a CD goes in. And even when I asked her to get off that topic, she just kept pushing that issue & then stated that because of the age of my machine, there was nothing available to swap it out for of equal quality. I NEVER asked to have it swapped out. I wanted it fixed & if there were any service centers near me. She made the statement that they are "not doing service on systems any more, BUT, here are locations you can buy a new one". B.S.!!! You can't tell me that a good quality product such as BOSE, doesn't have a service place anywhere in Omaha OR a place to send stuff for repair.?!?!?! Try again live chat.

Omaha's Bose Factory Outlet was my first experience in a Bose outlet retail location. Considering…read morethe modest attractions in Omaha, this trip to the Nebraska Crossing Outlets to visit Bose was a highlight for my trip. The experience was somewhat foreign to me as I was followed through the store and asked not to take any photos of the merchandise. I simply wanted to get confirmation from headquarters whether the sound system I was considering would work for my living room setup. But the reaction from the Bose employee leads me to believe there's a black market for discounted home theater systems that were once refurbished. The Bose Factory Outlet offers two tiers of pricing: the lowest prices are for refurbished items that may not be currently covered by warranty. The higher prices are for merchandise that will be discontinued and have not yet been used yet. The prices are competitive and worth checking out, whether it is for Bose favorites, such as their Sound Sport wireless headphones, or for the variety of home theater system speakers. Bottom line: do your research before stopping by and bring a photo of your living room. You won't be able to take any photos for a second opinion from someone who stayed home and didn't make the trip out for you.

OH MY GOD YOU MUST CHECK OUT THIS SHOWROOM!…read more Echo Systems is incredible. I've never seen a home theater company quite like it. Doug Dushan gave me a tour of the facilities and explained their capabilities and was eager to answer all of my questions. Their showroom is basically a mock up of what I'd imagine Tom Brady's house looks like. TVs everywhere. Speakers stealthily installed behind walls and in the ceiling. It was incredible. And then there's the home theater. Oh my god the theater! It's a 14 seat home theater that is straight out of Best of MTV Cribs (remember that show? With Master P living like a king?) He let me pick a few scenes of movies to get a vibe for what they can do, and needless to say, I was amazed. Their engineering appeared to be top notch. Doug took me back to where they would build and test my media server and the accompanying electronics before they would be installed in my home. I really appreciate this attention to detail. Most home theater outfits do much of the install at my home. Echo Systems does all of the pre-install work at their site so all the troubleshooting can be done there before it gets put in. Doug was very knowledgeable, friendly, and patient with my tsunami of questions. I'm sure I'll be using Echo Systems for my home video needs in the future.

I have been using Echo Systems for over four years and have been greatly impressed with everyone I…read moreencountered. Dan Reuting has been my "point man" throughout my time there. I cannot say enough about his attention to detail, his quickness in always getting back to me and his overall good nature of working with a non-tech person like me, making sure I understand all that was being done at the time. Tim, the tech person I also have worked with is another great guy who is always professional and patient with me--ready to give me his valued opinion on all the myriad questions I shoot at him. Recently I worked with Reed and was once again was not disappointed in his helpful explanations. You can't go wrong in using this company as they are one of a kind when it comes to service and overall satisfaction. Sadly, nowadays, that is the exception. Trish B.

I recently upgraded my home surveillance system (an old NVR with 7 out of date cameras); I wanted…read moreincreased functionality and big improvements in night vision. After watching hours of NVR and camera review videos, I called George at SilverHammer to cut through the BS and figure out what would actually work in my situation. George answered all my questions, and recommended both an NVR and camera solution for my use case. Ordering and shipping were immediate, and installation was simple. I'm blown away with the quality and capability of the system, its a game changer. George is the best, and I can give him my highest recommendation.

I had seen Silver Hammer Surveillance when we had gone to shows at the Orpheum Theater and wanted…read moreto check all the cool gadgets George the owner was very helpful and informative as we discussed the various security systems available for both commercial and residential use George will work with you to discern what system works best for your requirements as well as your budget Number of really interesting systems in the store and a larger catalog of items that can be ordered If you have any interest in home/personal security systems, this is a good place to start.

AVS did a fantastic job on our security cameras and whole house (and outside speakers) audio/video…read moreinstall. Edmundo's attention to detail is impressive. My husband is very particular about not seeing wires and cords and was very pleased with the whole project. I love the security cameras, being able to see when a package has been dropped off and the peace of mind the system offers. He also installed remote lights switches so we can turn lights on/off on our phones (app) when we are away from home and a doorbell intercom. We highly recommend, well worth the investment - you will not be disappointed!

From the owner: Commercial and Residential Audio Video Design, Installation, and Automation:…read moreHome Theater, Media Rooms, House Music, Controlled Lighting, Low Voltage Structured Network Wiring, Video Security, Remote Control Automation

I handed Nick and Jason a challenging task and they came through with flying colors! The project…read moreinvolved mounting two new televisions, moving two existing TVs to new locations, and installing two sound bars. They put their heads down and worked hard until the project was done. Everything now looks great! They charge a fair price and I would definitely recommend their services to anyone.

From the owner: Locally owned home theater business based in Bellevue read more

drove there and they were closed when the hours on here said they were open...called in to get a…read moreremote starter and they could not do it for me. The guy who answered apperently did not know what was going on with his products so I was transfered to a "installer", I was not able to get a price or appointment. Waist of time. I went to one of their competitors and got set up good. I wouldnt have posted this since i did not do bussiness with them, but they wasted my time and i dont take that lightly.

Mean, rude, rushed, uneducated people. Not only are their prices marked up as far as they can…read morepossibly get them, but they have also been known to steel back the gear they install in your car and resell it. Bad history and bad company.

Very Unorganized. Don't waste your time trying to schedule anything with this company or even…read morecalling. They NEVER answer the phone and when they do, they will schedule appointments, make promises and not follow through or even show up. Chuck's company is a waste of time to do business with

Don't waste your time with this company. Chuck the owner is very unprofessional. Will schedule…read moreappointments, he never showed up. When I reached out to him he acted like he was going to figure it out and call back. GuessWhat never called back. Waste of time.

Aurora Technology installed 5 outdoor security cameras and 1 doorbell. The picture quality on all…read morebut 1 camera is far from "exceptional quality and performance" that Chris Tyler mention in his response to a BBB review. While we appreciate his offer to remedy this, we gave him an extraordinary amount of time to complete a job that should have taken less than a week according to other vendors we talked with. We purchased 3 ICRealtime single cameras and 1 ICRealtime dual camera plus a doorbell but have only 4 after the dual camera was removed and replaced with a single Speco camera and no offer to refund the difference. After his failed attempt to configure the cameras and multiple hours on the phone with ICRealtime technical support, he blamed it on the manufacturer but we had multiple camera brands with the same problems. During the many months he worked on this, we never were able to access the cameras remotely although he made sure he could. One time I discovered a camera pointing to the ground which was done remotely. It was creepy to think that he could invade our privacy like that. Several cameras were not properly positioned for optimal coverage despite his moving them and leaving holes in the soffits. Not one camera was ever configured properly to ignore moving tree branches, traffic, and rain. He always stated his goal was to make it right, yet he sent us an additional bill reflecting time to rectify issues with his installation. Lastly, changes he made to our modem settings created multiple internet problems for us. After one visit, our internet went down. He started this project in February and after many, many promises to have functional cameras, we realized in September that this most likely wasn't going to happen.

From the owner: Aurora Technology Inc. provides premier technology solutions for homeowners in the Omaha, Nebraska…read morearea. Since 2004, our specialists have been providing easy-to-use programs for our clients, transforming their homes into connected and interactive systems.