A few weekends ago I visited the Bose Factory Store at Nebraska Crossings in Gretna, NE. Unfortunately, I had a horrific encounter with the store manager, Kyle W. and his subordinate Ryan. Both refused to help me or acknowledge my presence. After I called them out, Kyle had the nerve to call mall security on me and my son, who by the way was in a stroller. When the security guard, Lenny, arrived and saw me he literally said, "Huh!" He probably expected a belligerent customer but instead was met with the opposite.
Kyle came prancing out the store with such a contrived depiction of what took place moments earlier. He told the security guard he didn't like my vibe and I am not welcome in the store. Yes he literally said, "I don't like his vibe". Hmmm take a guess what the only difference between my vibe and the vibe of the other patrons in the store was????? Yep you guessed it right!
Nevertheless, the security guard and I briefly discussed the incident, and then the conversation changed when he recognized the $8K watch I was wearing! He gave me props on the watch and then we discussed a few of our favorites. He likes Officine Panerai and hopes to save up to have one in the not too distant future. I am into Breitling and Omega. Neither of us care much for Rolex. This dude knew his watches and I was impressed!
The next time a non-Caucasian walk into the Bose Factory Store, I hope Kyle and his staff think twice about humiliating them, especially in front of their kid and other patrons!!!! Now it's Kyle's turn to feel what I felt last weekend, but unfortunately for him the internet is a much bigger humiliation field!
My wife and I can afford anything that Bose offers. However, the snap judgment of Kyle and his staff immediately relegated me to nothing more than a "window shopping" thug with no buying power.......someone to be ignored! Well I won't be ignored because I HAVE ALREADY MADE GREAT STRIDES GETTING THE WORD OUT!!!
UPDATE - I had the pleasure of speaking with a top level executive at Bose Corporation. I was assured that they are not pleased with what transpired and the matter will NOT be swept under the rug but instead will be addressed! I was also informed that they had a chance to review the store video from the day of the incident.......to no surprise Douche Bag Kyle's fabricated account of what transpired is UNSUBSTANTIATED!!! read more