I recently upgraded my home surveillance system (an old NVR with 7 out of date cameras); I wanted…read moreincreased functionality and big improvements in night vision. After watching hours of NVR and camera review videos, I called George at SilverHammer to cut through the BS and figure out what would actually work in my situation. George answered all my questions, and recommended both an NVR and camera solution for my use case. Ordering and shipping were immediate, and installation was simple. I'm blown away with the quality and capability of the system, its a game changer. George is the best, and I can give him my highest recommendation.

I had seen Silver Hammer Surveillance when we had gone to shows at the Orpheum Theater and wanted…read moreto check all the cool gadgets George the owner was very helpful and informative as we discussed the various security systems available for both commercial and residential use George will work with you to discern what system works best for your requirements as well as your budget Number of really interesting systems in the store and a larger catalog of items that can be ordered If you have any interest in home/personal security systems, this is a good place to start.

They fixed my outdoor speaker system and it works great. Prompt service and excellent communication.read more

They do not understand the equipment they install and not customer focused…read more We had an issue with an integra receiver and they charged us $90 to come out to look at the equipment they installed. The integra has a Wifi module automatically update the firmware and it was not set up when they installed it. Lends to them not understanding the equipment they install.

I handed Nick and Jason a challenging task and they came through with flying colors! The project…read moreinvolved mounting two new televisions, moving two existing TVs to new locations, and installing two sound bars. They put their heads down and worked hard until the project was done. Everything now looks great! They charge a fair price and I would definitely recommend their services to anyone.

From the owner: Locally owned home theater business based in Bellevue read more

Expensive service for bad value. Cheaper and more reliable to go with adt or att. Very expensive…read moreequipment.

I have never vented on FB or anywhere else- but today is the day!…read more American Electronics-(our home secruity company for years) is one of the worst companies I have ever done business with. Because of multiple issues and poor customer service I ended our relationship and they tell me I cant because we have a long term contract??? Let me understand, even if they do not live up to an average level of service I still owe them for the duration of our contarct- they sent it to a collection agency which obviously impacts our credit etc...if they would have just been an average company with average service we'd still be with them. Live and learn!!!! PS- Cox has been a great security company for way less money and commitment!!! DT

Although, like most, I was leary of the door-to-door sales people. However, I was also wanting…read morehome automation, but ADT and others provided it at such an extremely expensive price. Not only was the equipment free, but the terms of the contract were very doable, even though it was a longer time period than most others. I believe that we ended up signing a 48 month contract, and since we have only had one issue with the electronics (which Vivint quickly sent someone out to repair, and it was free?!?!). We are now moving, and since we do not have a home selected on the other side of the country, we are able to transfer the Vivint service to the new home buyers who also were delighted with the technology and the more affordable price. Our alarm has been activated a couple of times, by accident, but they were quick to respond and make sure that we were safe. Our system included 2 full automatic entry door locks, wifi camera, glass break sensors, window and door sensors, wifi connectivity with cellular backup, garage door tilt monitoring, and whole home thermostat. I love it, and honestly, I highly doubt that I will check out any other company once we get a new place picked out in Vegas.

The individuals are very personable but nothing they promised is in writing, and even when it is,…read moreevery avenue for scheduling the tech won't work...unless you are buying more product. They have quite the intricate system for avoiding refunding and allowing customers to leave, even when one has followed all of their protocols. If they spent half the time in developing better integrity, they would see a much higher rate of contented customers who wouldn't be bothering them and wouldn't need to develop such elaborate systems for discouraging people from leaving. Research backs this up 100%. Don't even get me started on why I chose to leave after the 3 day grace period, I could write a book on the smiling, courteous faces, who push through their own agenda, even when their verbal response appears to be listening and agreeable. It is obvious they have extensive training on how to distract and wear down customers. The final straw was when I went down to our local city and county offices to get more information on exactly how the 911 dispatch for emergencies works (what happens for false alarms, the permits that the company said they needed me to sign, etc). When the front desk clerk heard that I was inquiring about Vivint, face turned pale and they had the captain of the police force and another official come ask me what I needed. Needless to say, our city officials are very well aware of this company and have repeatedly directed them to get the proper permits before knocking on doors, which they NEVER even attempt to do. I would hope that our city permit department never grant this company a permit because the ethical standards which the entire Vivint team operates by leaves a great deal to be desired. I think it's interesting that the review sites such as Top10.com indicate "We earn commissions from brands listed on this site, which influences how listings are presented." Well, yes, the website give them very high reviews because they are most likely creating the reviews themselves! I would not wish this company even on my worst enemy, because that would mean Vivint would continue to operate. The equipment they sell are brands you can purchase at the local Home Depot, etc. but they have repackaged the devices and disabled them so you can't use them individually or with another system, even when you pay for them outright. Another tactic to try to force you to stay with the company.

Chris was super helpful installing our new Nest thermostat. He was prompt, informative, and the…read moreprocess was quick and easy. Highly recommend!

drove there and they were closed when the hours on here said they were open...called in to get a…read moreremote starter and they could not do it for me. The guy who answered apperently did not know what was going on with his products so I was transfered to a "installer", I was not able to get a price or appointment. Waist of time. I went to one of their competitors and got set up good. I wouldnt have posted this since i did not do bussiness with them, but they wasted my time and i dont take that lightly.

Mean, rude, rushed, uneducated people. Not only are their prices marked up as far as they can…read morepossibly get them, but they have also been known to steel back the gear they install in your car and resell it. Bad history and bad company.