Usually going to the Apple Store isn't at the top of anyone's list. It definitely wasn't on mine…read morebut I had to write a review because I had such a positive experience with staff. My phone had been having storage issues with system data taking over about half of the storage due to an updating issue. I was nervous that the appointment was going to take forever and the fact I had my toddler with me added to my anxiety about the situation. Upon walking in, I was immediately met by a friendly individual who took my name and set up an appointment. They directed me to the wall of games that my toddler was more than pleased to be able to utilize. Ralph was helping me out with my phone and I really appreciated how kind and knowledgeable he was. He walked me through everything and assured me that we would get my phone back to being usable! While my phone was updating, he mentioned that they were starting a class instructing people how to use the Apple pen alongside the iPad and some apps they use with it. He thought it would be fun for my daughter to join while we waited for my phone to update. Cue Davion! Perhaps one of the friendliest people I've met in a long time?! He was running the class and was so kind in helping my child hold the pen and showing her how to draw on the lended iPad. She had such a fun time following along with him on the screen and doing a little bit of her own thing as well! After a bit, my phone was fixed and fully back (Thanks, Ralph)! It's funny how an experience I was completely dreading ended up being the highlight of my day!

People are very friendly but why does it take so long!!!! Just walked out after waiting 30 minutes…read morefor a clerk. All I wanted was to PAY CASH for a new watch!!!! Every time I've been in, it's a two hour visit.

Been here several times in the last year. Old gear breaking down, hard for me to fix, and always…read morehandled quickly and accurately, They service all my Apple gear now. It's how I can use tech from 2011 and feel confident. That everyone has been so genial and professional make is a lot easier to cheerfully bring in my gear for affordable servicing,

My IPad would not charge at all. Went to Apple, they said nothing could be done about it bought a…read morenew one. A friend suggested Digital Dot Systems. Never heard of them. Went in the next week. Guy at the counter said yea we can send it in and you will get refurbished one in its place. $99. Was a good price for my Granddaughter to have an IPad for her games. Told me it would take about two weeks because of the Holidays. 6 days it's back! Great service!!

Update: Although I was disappointed with my original service, I do appreciate ace tech's efforts to…read morerectify the situation. They evaluated their performance, accepted my criticism, and offered me a gift card to make up for the disappointment. They do seem to genuinely care that they give good service to their customers and try to compensate when they fall short.

No complaints. They fixed my computer for a $100 and finished when they said they would. The place…read moreis clean and personnel very professional. I would definitely recommend. Great experience.

You know how good a company is when things don't go easy…read more while we have bought many computers from Friendly Managed Services they showed the value when one acted up. They went right to work on researching the periodic problem and have spent hours fixing it. True service, not sell it and forget it. I can say they back the products and services they sell 100%. As stated no other computer we bought had any issues just this one. Great staff and leadership.

Jon helped me out with my 10-year-old MacBook Pro, Ol' Bess. I took it in knowing that the battery…read morewas on its way out so Jon took a look inside. Turned out my battery was swelling and upon further examination my hard drive cable was also damaged. He was very upfront and honest about his recommendation to discontinue the repair and let Ol' Bess finish out her days in peace. He got it to where the trackpad was temporarily functioning again (it was sticking due to the swelling battery) and even re-adhered the loose glass to my screen (a separate issue) I appreciate his candor as previously I'd been given the run around by the Apple Store. I was charged a very reasonable price considering Jon was able to get Ol' Bess working just enough for me to retrieve some documents off of her. I ended up ordering a new MacBook Pro and if anything is to go wrong with that one, I'll surely SKIP THE APPLE STORE and go straight to Friendly PC.

This place has terrible customer service. None of the employees seem happy to be there or ever…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there were several scratches, scuffs and marks all over the case. I dread coming to this store. I wish that Best Buy was an authorized Apple dealer. They have much friendly employees who at least pretend to care about their job and the customers they serve.

This place has excellent customer service. All of the employees seem happy to be there and always…read moresmile. My AirPods weren't charging wirelessly so I took them in to this shop. They've been in a case since the day I got them and they were in pristine condition. When I picked them up, there was zero damage, scuffs or marks anywhere on the case. I dread the fact that I did not come to this store sooner. I am thankful that Best Buy is not an authorized Apple dealer because they are a chore to work with. I hate Best Buy and this place blows them out of the water!!

The store was clean and did have staff available to help. The selection was poor and prices were…read moredifferent at register even asking how much the cost. This was aggravating and $4 in difference because employees can't stock shelves correctly. When I asked the guy about the price he stated it was correct with the tag..... nope. So I have four small items in my hand and they can't even give me a bag because I didn't pay $.10 for one.... WTF!!!!!

Once upon a time, I recall Best Buy at least tried to be competitive. These days, though, it looks…read morelike whoever is in charge of setting prices just doesn't care anymore. Best Buy now has some of the most laughably awful prices I have seen among retail stores. I literally laughed out loud when I saw the same RAM module I'd just bought online being sold for FIVE TIMES as much at a local store. And their prices on DVDs are about 30% higher than what WalMart charges for the same thing. Being overpriced wouldn't be such a horrible thing if their sales people were at least knowledgeable and helpful. Alas, Best Buy manages to fail there as well.

Got my first iPhone here 2 years ago. The owner was quite helpful getting it set up the way I…read moreneeded. Just recently I received messages stating 3G service was ending soon and I had to get a new chip installed so I stopped in. He warned me that the iOS had to be updated to 15.1 before the new chip could be installed, and that process was time consuming and often difficult - - he was sure right about that. But I managed to get the updates eventually and came in the next day to get the new chip. Sherrelle installed it quickly, AND resolved a Boost Mobile billing issue in the process, AND helped me buy a new screen protector, AND even replaced it for me! My wife switched to Boost and had great service here at 4 Real Wireless also. This location is clear across town for us but worth it.

I always have a good experience when I go to this Boost Mobile store. Very friendly and…read moreprofessional staff. Eric, Sherrelle, and Paw. They are very informative, and provides top notch service. I would highly recommend customers to their store.