The Tech Guy

(4 reviews)

OH MY GOD YOU MUST CHECK OUT THIS SHOWROOM!…read more Echo Systems is incredible. I've never seen a home theater company quite like it. Doug Dushan gave me a tour of the facilities and explained their capabilities and was eager to answer all of my questions. Their showroom is basically a mock up of what I'd imagine Tom Brady's house looks like. TVs everywhere. Speakers stealthily installed behind walls and in the ceiling. It was incredible. And then there's the home theater. Oh my god the theater! It's a 14 seat home theater that is straight out of Best of MTV Cribs (remember that show? With Master P living like a king?) He let me pick a few scenes of movies to get a vibe for what they can do, and needless to say, I was amazed. Their engineering appeared to be top notch. Doug took me back to where they would build and test my media server and the accompanying electronics before they would be installed in my home. I really appreciate this attention to detail. Most home theater outfits do much of the install at my home. Echo Systems does all of the pre-install work at their site so all the troubleshooting can be done there before it gets put in. Doug was very knowledgeable, friendly, and patient with my tsunami of questions. I'm sure I'll be using Echo Systems for my home video needs in the future.

I have been using Echo Systems for over four years and have been greatly impressed with everyone I…read moreencountered. Dan Reuting has been my "point man" throughout my time there. I cannot say enough about his attention to detail, his quickness in always getting back to me and his overall good nature of working with a non-tech person like me, making sure I understand all that was being done at the time. Tim, the tech person I also have worked with is another great guy who is always professional and patient with me--ready to give me his valued opinion on all the myriad questions I shoot at him. Recently I worked with Reed and was once again was not disappointed in his helpful explanations. You can't go wrong in using this company as they are one of a kind when it comes to service and overall satisfaction. Sadly, nowadays, that is the exception. Trish B.

Stereo West

•$$$$

drove there and they were closed when the hours on here said they were open...called in to get a…read moreremote starter and they could not do it for me. The guy who answered apperently did not know what was going on with his products so I was transfered to a "installer", I was not able to get a price or appointment. Waist of time. I went to one of their competitors and got set up good. I wouldnt have posted this since i did not do bussiness with them, but they wasted my time and i dont take that lightly.

Mean, rude, rushed, uneducated people. Not only are their prices marked up as far as they can…read morepossibly get them, but they have also been known to steel back the gear they install in your car and resell it. Bad history and bad company.

Audio Video Solutions

AVS did a fantastic job on our security cameras and whole house (and outside speakers) audio/video…read moreinstall. Edmundo's attention to detail is impressive. My husband is very particular about not seeing wires and cords and was very pleased with the whole project. I love the security cameras, being able to see when a package has been dropped off and the peace of mind the system offers. He also installed remote lights switches so we can turn lights on/off on our phones (app) when we are away from home and a doorbell intercom. We highly recommend, well worth the investment - you will not be disappointed!

From the owner: Commercial and Residential Audio Video Design, Installation, and Automation:…read moreHome Theater, Media Rooms, House Music, Controlled Lighting, Low Voltage Structured Network Wiring, Video Security, Remote Control Automation

King's Hart Communications

I handed Nick and Jason a challenging task and they came through with flying colors! The project…read moreinvolved mounting two new televisions, moving two existing TVs to new locations, and installing two sound bars. They put their heads down and worked hard until the project was done. Everything now looks great! They charge a fair price and I would definitely recommend their services to anyone.

From the owner: Locally owned home theater business based in Bellevue read more

Omaha Custom AV Solutions

Glenn, the owner is a nice enough guy, and the primary installation was acceptable. However, there…read morewere a few small issues after, and he is nearly impossible to get to come back. He has promised us on more than one occasion to return, and even committed to a time and day, only to "no show" without a call or explanation. I would be leery of using them for any reason as their "service after the sale", is terrible. If you do chose OCAVS, then I would not pay them in full at the completion of the job, until you have time to test everything to make certain it is working properly. We now have to pay someone else to fix the little things that we paid him over $3000 to do in the first place. Good luck.

From the owner: Specialize in custom installation of audio & video, for personal and business needs. Such…read moreinstallations as surround sound, TV mounting, internet, ethernet, security cameras, cabling, and more. FREE consultations & professional assessments.

Custom Electronics

3.7

(3 reviews)

They fixed my outdoor speaker system and it works great. Prompt service and excellent communication.read more

They do not understand the equipment they install and not customer focused…read more We had an issue with an integra receiver and they charged us $90 to come out to look at the equipment they installed. The integra has a Wifi module automatically update the firmware and it was not set up when they installed it. Lends to them not understanding the equipment they install.

Aurora Technology

Aurora Technology installed 5 outdoor security cameras and 1 doorbell. The picture quality on all…read morebut 1 camera is far from "exceptional quality and performance" that Chris Tyler mention in his response to a BBB review. While we appreciate his offer to remedy this, we gave him an extraordinary amount of time to complete a job that should have taken less than a week according to other vendors we talked with. We purchased 3 ICRealtime single cameras and 1 ICRealtime dual camera plus a doorbell but have only 4 after the dual camera was removed and replaced with a single Speco camera and no offer to refund the difference. After his failed attempt to configure the cameras and multiple hours on the phone with ICRealtime technical support, he blamed it on the manufacturer but we had multiple camera brands with the same problems. During the many months he worked on this, we never were able to access the cameras remotely although he made sure he could. One time I discovered a camera pointing to the ground which was done remotely. It was creepy to think that he could invade our privacy like that. Several cameras were not properly positioned for optimal coverage despite his moving them and leaving holes in the soffits. Not one camera was ever configured properly to ignore moving tree branches, traffic, and rain. He always stated his goal was to make it right, yet he sent us an additional bill reflecting time to rectify issues with his installation. Lastly, changes he made to our modem settings created multiple internet problems for us. After one visit, our internet went down. He started this project in February and after many, many promises to have functional cameras, we realized in September that this most likely wasn't going to happen.

From the owner: Aurora Technology Inc. provides premier technology solutions for homeowners in the Omaha, Nebraska…read morearea. Since 2004, our specialists have been providing easy-to-use programs for our clients, transforming their homes into connected and interactive systems.

Sennsa

this company has either closed or they want people to think they're closed. I've made multiple…read morecalls and emails for service over multiple weeks and they haven't returned a single one. They also took advantage of us by way overselling us on the equipment we "needed".

PowerTech

4.6

(14 reviews)

PowerTech provided outstanding service! I called for an electrical issue, and they were able to…read morecome out the same day. Trent and Cameron were both extremely polite, professional, and knowledgeable. They quickly diagnosed the problem, explained everything clearly, and had it fixed in no time. I truly appreciate their expertise and efficiency. Best service I've had--highly recommend!

We called Power Tech to come help with some electrical. They made next day appointment. Phil and…read moreAndrea found a solution to the problem quick. So happy with the service. Will definitely use again for all electric needs. A BIg thanks!

Universal Electric

3.7

(10 reviews)

Will try to keep this short. First, I seldom leave reviews. But in this case, they deserve the…read moreeffort to leave them a good one. Three people from Mid American Energy came knocking at my door the other morning. They informed me that my power meter was 15 years old and it had quit working. They told me that in order to replace the meter, the meter box would have to be replaced first and an electrician would have to do that part at my expense. So, I started my online search. I contacted Universal and three other places. One place didn't return my call at all, another said that they were too backed up, and the third one gave me a quote of $3100 dollars. Universal came out the day after I called and said they could do the job for $550 dollars. I said that would be fine and to go ahead as soon as they could. They were here the following day with Brian and his co-worker. When they saw that the entire box did not need to be replaced, they only replaced the connector parts inside the box that were bad. When everything was said and done, they said the job turned out to be easier that they had expected and dropped their charges from $550 dollars to $180 dollars. Mid American was there at the time they did their work and seemed perfectly happy with the work that Universal had done. They installed the new meter and everyone went on their way. It could not have been a better experience. If I ever need the help of an electrician again, I won't even consider calling anyone other than Universal.

Universal Electric was called to my home for what appeared to be a breaker issue. By the time their…read moretwo technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric.

Precision Garage Door Service of Omaha

4.1

(41 reviews)

Amazing communication. Five stars for sure. Would certainly recommend again. Installation completed…read moreon time and in great order.

Precision came out fairly short notice because my garage door wouldn't shut reliably. The…read moregentleman that showed up was very helpful and knowledgeable and had by garage door fixed very quickly. He even took the time to program the home link button I had never successfully managed to program myself previously. Cost was minimal for the work provided. Will definitely call again if I have any more garage door problems.

Family Garage Door Service

We hired Family Garage Door Service to install two garage door openers. I can not say enough good…read morethings about them. They worked with me to find a price that met our needs and budget, were very professional, patient, and thorough. They stayed after install to make sure we had the phone apps installed, the key pad worked properly, and we were completely satisfied with their work. I was so impressed and highly recommend them!!!!

Excellent service and friendly staff. The work prior to and after was explained in detail.read more

Special Touch Computer Repair

4.3

(27 reviews)

I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

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1 review that is not currently recommended

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Scott M.

0

7

0

4 years ago

Didn't succeed in the projec. Had to get another technician

The Tech Guy - securitysystems - Updated August 2026

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I recently had some work done on my hard drive. AME got the job done in the time they stated and…read morethe price they quoted. It almost made me wish that I needed more to be done. They took the time to answer my questions, even if they had nothing to do with my hard drive. If I need any more work done, I now know where to go. Thanks AME

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I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

Ken's PC Repair

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Dropped by and Ken took a look at my laptop and within minutes...problem solved although the…read morebiggest problem was me the operator! Very pleasant, knowledgeable, honest, kind. Will definitely use again. Highly recommend!

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SOS TV Repair

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(6 reviews)

Don't take your tv here for repairs. After 3 weeks of excuses why no repair happened, we just left…read moretv there for Brian to do whatever he wanted. Brian just never honest with us why repairs never happened.

The one shop in Omaha we were able to find that gives a free estimate. They said they'd call back…read morein x weeks and we left our tv there. Well we had to drive into the shop to inquire after never hearing from them. The BIGGEST issue was that they quoted us something that didn't pass our replace vs fix decision so we picked it back up. On a trip back to MN we got another opinion on the issue and it ended up being for about a third of the cost for a completely different part than we were told at this shop. Something's not right here.

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Glad we found Pulsar-- Larry repaired our LG (backlights) and it's works like new. Great value and…read morevery nice to work with.

Doing business with Larry was a pleasure. He's so honest and capable. I bought a used Smart TV and…read morehe worked with me and set a great price. I'd recommend him for repairs and he may have another great deal on a used TV, too.

Affordable Computer Repair

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Answered all the questions and great turn around time for my laptop . Gave a price estimate as…read morewell.

Quick Connect Computer Services

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Very Pleased! I woke up to BitLocker being activated on my HP Laptop. A quick Google search was…read moretelling me that there was a high likelihood I would lose all my data. I brought it into John at the Omaha location. From the beginning, he instilled confidence. After a few days John called me to let me know he unlocked it. Could not be happier! For the meaningful work they do, the cost for their service is extremely reasonable. I cannot express my gratitude enough!! Appreciate all you do!!

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Geeks!