Signed up for 1 gig forever one price. So far so good. No surprise costs for stuff I didn't want,…read moreno extended down time. The new world of streaming TV leaves us with multiple points of failure, from the TV to the ROKU, to the content provider, to the internet provider. So when something fails, it's hard to know where the fault lies. But, since I have multiple devices on the Internet, they have not been the cause. We are happy so far.

Spent 4 hours on the phone with about half of Pakistan just for them to say they cant send a…read moretechnician out because they're transferring our area to a different provider. They won't put you in touch with a local rep, you'll just repeatedly get transferred from Pringjeet to Shingpal to some dude named Gorlock who will all ask you to verify your account just to transfer you to the next foreigner.

The adage there's a sucker born every minute seems to apply to my situation, as I regretfully…read morecanceled Cox Cable and switched to Vivint, which has proven to be the most egregious mistake of my life. The modem, rather than being mounted on the wall, is merely laying on my kitchen countertop. Following my initial call, they assured me. They would dispatch a stand for the modem. Furthermore, Vivint installed monitor's adjacent to the smoke and carbon dioxide detectors on my ceiling. However, they presistently fall off, and I continually reattach them. They are currently situated next to the modern on my countertop. The most egregious issue is the garage door opener, which has a 50-50 chance of malfunctioning. I am compelled to run downstairs reset the circuit breakers. If we're outside and it fails to open and I inadvertently lock the screen door, I must enlist the service of a locksmith, which has occurred on 4 separate occasions. I fervently pray that this situation never arises as I care for a family member with a handicap. In the event of a fire, her solo means.of egress would be through the garage. If the garage door fails to open I would be forced to either navigate through the burning house, go downstairs to reset the circuit breaker or drag her outside and down the stairs. My dream home, constructed in 2020, has been plagued by the ineptitude of Vivint for nearly 8 months ( no issues with the garage door before Vivint). A lot count on how many times I called the call center? I'm looking at canceling this horrible service. There are no handles on the garage door and with Vivint I'm unable to use the keypad.

Door to Door salesmen lied to us and said it was a month to month service, it is not, it's a 5 year…read morecontract and they get to increase the rate as needed. Huge Scam

Door to door salesman said there was no contract, the service was month to month. We cancelled two…read moreyears later after they raised the rates again. They then billed us & sent us to collections stating we owe THREE more years of service payments. Never use this company unless you're going to use them for 5 years & endure the never ending rate increases.

The system works but the cost of the equipment is outrageous. The payments for equipment stretch…read moreover several years. I have 5 sensors and a doorbell camera and the total cost is right at $2,000. The salesperson was very misleading but there is no way out.

Worst company ever terrible. They will scam you they will tell you everything YOU want to hear …read more. don't fall into this they told us we had 3 months to decide if we would like to keep these products next week we lost connections and wanted to cancel and have our cameras that we had originally put back like we had agreed on i have this on video and have messages showing this . They want us to pay them 250$ for there services to come over and scam and 4,000$ for the terrible cameras and services they have we have had our ring camera put back in for our safety . Multiple account of fround found from my Google account saying people are trying to log into my account when only me and my wife have access after telling them about this nothing was done. Complete scam and they will not get dollar from my family

Never get this system. We made the horrible mistake of getting this system, with undisclosed info…read more Apparently after spending THOUSANDS of dollars on their expensive equipment, you can't access it on your phone EVEN AFTER ITS BEEN PAID OFF without paying for the service fee, which is $68/mo. Ridiculous. So, we told them, we are within the three day time period so we wish to cancel. Everything got installed on 06/14. Today is the FOURTH OF JULY and they still have not come back for their stuff. They have cancelled their appointment twice. I am five months pregnant and have taken off work for TWO whole days, INCLUDING cancelling any potential holiday plans so that they can come. They were supposed to come 06/26 originally, and said at 8am. So I was home. 10:45am rolled around and nothing. I called in and the guy told me, 8-12pm. Sometime between then someone will be over. I waited until 12:45pm and nobody came. Then they said they cancelled and moved it to 06/07. Then the texts shown below came in. The emails began as well, different dates and times. We finally were told July fourth. Here we are yet again, with nothing to do, because we expected them to show. They are flakey, they are insensitive, and quite honestly their practices are immoral at this point. I couldn't imagine putting anyone through this yet alone a pregnant woman. The stress this has caused has been ridiculous. Please, do not make this mistake. I had some neighbors who wanted to get the system and I told them DO NOT. Not after this nightmare.

These guys are awesome! They treat their customers well and know what they are doing and don't sell…read moreyou on crap you don't need. They are real. If you need any IT assistance big or small go to Black Dog IT!!

I had an old external hard drive that had been unresponsive for about 10 years, so asked Black Dog…read moreIT Solutions to see if they could retrieve the data. And they did!! Great to see my lost photos and appreciated Todd and Jamie. They were easy to work with, and answered any questions I had. A great resource for anyone needing assistance. Thanks! Neva C.

OH MY GOD YOU MUST CHECK OUT THIS SHOWROOM!…read more Echo Systems is incredible. I've never seen a home theater company quite like it. Doug Dushan gave me a tour of the facilities and explained their capabilities and was eager to answer all of my questions. Their showroom is basically a mock up of what I'd imagine Tom Brady's house looks like. TVs everywhere. Speakers stealthily installed behind walls and in the ceiling. It was incredible. And then there's the home theater. Oh my god the theater! It's a 14 seat home theater that is straight out of Best of MTV Cribs (remember that show? With Master P living like a king?) He let me pick a few scenes of movies to get a vibe for what they can do, and needless to say, I was amazed. Their engineering appeared to be top notch. Doug took me back to where they would build and test my media server and the accompanying electronics before they would be installed in my home. I really appreciate this attention to detail. Most home theater outfits do much of the install at my home. Echo Systems does all of the pre-install work at their site so all the troubleshooting can be done there before it gets put in. Doug was very knowledgeable, friendly, and patient with my tsunami of questions. I'm sure I'll be using Echo Systems for my home video needs in the future.

I have been using Echo Systems for over four years and have been greatly impressed with everyone I…read moreencountered. Dan Reuting has been my "point man" throughout my time there. I cannot say enough about his attention to detail, his quickness in always getting back to me and his overall good nature of working with a non-tech person like me, making sure I understand all that was being done at the time. Tim, the tech person I also have worked with is another great guy who is always professional and patient with me--ready to give me his valued opinion on all the myriad questions I shoot at him. Recently I worked with Reed and was once again was not disappointed in his helpful explanations. You can't go wrong in using this company as they are one of a kind when it comes to service and overall satisfaction. Sadly, nowadays, that is the exception. Trish B.

Repairs to the electrical in my very old home. They were kind, professional, knowledgeable, and…read moreprovided quality service at a great price. It isn't always easy to find workers willing to repair rather than replace. Thank you Paul and Alexander!

I wanted a fancy fandelier in my dining room. I was told by a handiman that more support would be…read moreneeded in the Attic first. So I called Hiller. They actually came 3 days early and Rusty looked over the situation and made the ceiling hole larger and didn't have to go to the attic. (Think he fastened it to the stud). He and his trainee were friendly and efficient. I won't say it was inexpensive but I guess you get what you pay for.

I have used Dario in the past and he was beyond awesome. Whether it be Mac or PC Dario is the best…read moreI have ever seen. I had a HP that was slowing down quite a bit and he went through it and turned it into a screaming fast machine. Also had a older Mac of my daughters that he was able to fix and get it running quite well. Dario was very professional each time and always was quick about getting things done. I am not sure about the person who gave the low rating but you can bet there is "more to the story" .

This company ghosted us. We tried to contact them for over a year, before leaving a bad review…read more They are hijacking us by not giving us access to our Router and Firewall. They also won't give us our Microsoft 365 passwords. Everyone in our office has called, emailed, and texted. No reply. We are in the process of working with our lawyer, authorities and other IT companies as we have found out is illegal for them to hijack us like this. We are also suspicious that they have been on our PCs remotely as we have witnessed activity when we aren't controlling the PC and when we asked them about it we of course got no reply.

this spot is legit!!!!!! zack is extremely professional an cool calm an super quick & efficient…read more an the owner was extremely professional very kind n welcoming also an very considerate! pros!!!!!!!

My hard drive crashed and they did a very excellent job of repairing it plus cleaning the space on…read morethe computer. Highly recommended