They are the only electronics company we could find in Omaha who would dispose of a bulging battery…read moreon a tablet. They took care of a hazardous situation with great expertise and we appreciate their great service.

Very Pleased! I woke up to BitLocker being activated on my HP Laptop. A quick Google search was…read moretelling me that there was a high likelihood I would lose all my data. I brought it into John at the Omaha location. From the beginning, he instilled confidence. After a few days John called me to let me know he unlocked it. Could not be happier! For the meaningful work they do, the cost for their service is extremely reasonable. I cannot express my gratitude enough!! Appreciate all you do!!

Thor Schrock is living his concept and vision of developing the finest computers and systems for…read morepersonal and professional use. His business has been a part of my family and business needs for decades. Choose Schrock, every time. Edward Wunder BCH, CI A Hypnotic Change

3/24/26Worst customer service/customer relations I have ever experienced!…read more Agreed to a "one hour" on-line service, using Schrock Desk, intended to reconnect my email servers, which connection were lost when Cox transferred my account to Yahoo, after the Schrock tech gave me verbal assurances it would be a simple task, taking no more than one-hour, with their minimum fee of $160. When time arrived for the one hour on-line service, the assigned tech was initially unable to find my previously provided account info, so this used part of the one-hour before we even got started. Eventually, the tech said servers were connected, and the job was complete. Since the whole hour had not been used, we proceeded to make the same repair on my second computer, but the tech could not establish the on-line connection. Having failed, but not having fully used the 60 minutes, he suddenly had to leave for another customer. So, Ok., good enough, I thought, the first computer was connected. Soon after, I tried to send an email only to discover my computer was not connected to the server. The following day, I went to the Omaha Schrock physical location to request a review of the situation, only to be told I could either leave my computer at their office and they would get to it in 2 - 3 days, or we could do another Schrock Desk on-line fix, in the near future , for another $160 fee. Having lost all confidence in their service level, and feeling I should be refunded my fee for lack of performance on their part, I asked for a refund. The tech declined my request. I suggested I would then have to ask the credit card company, through which I had previously paid the $160 fee, to assist in my effort to get a refund, by filing a dispute. The tech threatened me that I would be charged with criminal theft if I filed a dispute. Or, I could escalate my complaint to their regional manager. I did escalate and the regional manager timely returned my call by leaving a voice mail message and his telephone number. Subsequent repeated efforts to contact, first, the regional manager, and, then, the owner/President of the company, have been fruitless.

I went into This store with a lot of doubt because I really don't trust my PC with anyone…read more Although, My doubts were wrong and after a week they found nothing wrong with it. They did help update and improve my pc which makes it feel faster. I am very grateful for this store for their attitude, Updates, support and service overall. If I ever have more Pc or tech issues I will be going to this store! Thank you so much.

Wanted to get an idea if it was cost effective to replace a cracked screen or get a new laptop…read more Went to Special Touch, guy said he has replaced "Thousands" of laptop screens, so I asked for an estimate. Said needed to leave for 2 days to open it up, told him I just want an idea to see if was worth replacing and asked since he has done "Thousands" of these repairs, what the highest cost was? This Business Genius tells me "A Million Dollars". I told him that is F'ing crazy. So this place either does not know what they are doing or they are crooks, either way you don't want your business there. Ended up going to 2 other repair shops and both were able to give a high end estimate. Robert, your response is as ridiculous as your "Million Dollars" quote. I did not get frustrated until you gave an obviously ridiculous answer. Yeah, I shouldn't have said your answer was F'ing crazy, but no other words could describe it. Don;t worry, I found Peace when I went to a professional repair shop that had no issue answering my questions. I am sure you will also find peace as your business drops off due to your stellar customer service.

You know how good a company is when things don't go easy…read more while we have bought many computers from Friendly Managed Services they showed the value when one acted up. They went right to work on researching the periodic problem and have spent hours fixing it. True service, not sell it and forget it. I can say they back the products and services they sell 100%. As stated no other computer we bought had any issues just this one. Great staff and leadership.

Jon helped me out with my 10-year-old MacBook Pro, Ol' Bess. I took it in knowing that the battery…read morewas on its way out so Jon took a look inside. Turned out my battery was swelling and upon further examination my hard drive cable was also damaged. He was very upfront and honest about his recommendation to discontinue the repair and let Ol' Bess finish out her days in peace. He got it to where the trackpad was temporarily functioning again (it was sticking due to the swelling battery) and even re-adhered the loose glass to my screen (a separate issue) I appreciate his candor as previously I'd been given the run around by the Apple Store. I was charged a very reasonable price considering Jon was able to get Ol' Bess working just enough for me to retrieve some documents off of her. I ended up ordering a new MacBook Pro and if anything is to go wrong with that one, I'll surely SKIP THE APPLE STORE and go straight to Friendly PC.

Dropped by and Ken took a look at my laptop and within minutes...problem solved although the…read morebiggest problem was me the operator! Very pleasant, knowledgeable, honest, kind. Will definitely use again. Highly recommend!

Ken is a computer guru. He has helped me with several problems over the past few years, and his…read morework is always great. Stop by his shop for impeccable service and great computer advice -- like having your very own IT department!

Steven at Affordable Computer Repair is outstanding! My son's PC suddenly wouldn't power on, and…read moresince he uses it for both gaming and college classes, we needed it fixed quickly. I expected to have to leave the PC for a few days, but Steven had the issue diagnosed and repaired in about 15 minutes -- and he even had the part in stock. It's clear why his shop has earned so many Best of Omaha and Bellevue awards. Steven is highly skilled, efficient, and also incredibly friendly. He made the entire process stress-free and felt like someone we had known for years. As a military family, we also truly appreciated the discount he offers. If you're looking for reliable, professional, and personable computer repair, Steven at Affordable Computer Repair is the one to trust.

Answered all the questions and great turn around time for my laptop . Gave a price estimate as…read morewell.

Geeks! provide skilled, timely, honest, personable services. They can handle any kind of hardware,…read moresoftware, data recovery and some programming too. They really impressed with their depth of knowledge paired with excellent understanding customer service. Don't hesitate to call them up when you are at a loss with your computer, I would send my grandmother in to them and expect good outcome.

Bob was great. I brought my Brother MFC in with some aftermarket toners. He quickly swapped in a…read moreOEM cartridge and got back to me the next working day. On top of it all, he only charged 1/2 hr labor for his trouble shooting and work. Very impressed and will be going back if I need more Geek work!

this spot is legit!!!!!! zack is extremely professional an cool calm an super quick & efficient…read more an the owner was extremely professional very kind n welcoming also an very considerate! pros!!!!!!!

My hard drive crashed and they did a very excellent job of repairing it plus cleaning the space on…read morethe computer. Highly recommended