If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. My landlord's response: "If you don't like it, you can break your lease and move." I filed complaints with the FCC, BBB, PSC, and Nebraska AG. GPC responded with the same copy-and-paste denial every time: "Your equipment is the problem. We have no other complaints." But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

The company's customer service is terrible. Internet went out Sunday and I could not get a…read morestraight answer as to what was wrong or when it would be fixed from anybody via chat or on the phone despite multiple hours trying. CSRs are all trying to "own" your experience and get perfect scores, but they are basically clueless and powerless by design. The techs they outsource to are fine. First tech found the problem after three days with no internet and next one fixed it the next day (was fixing someone else's problem, didn't even know we had a ticket in -- so it's not just the customers that they don't communicate with, it's their own staff) If you go with CL, be ready to switch ISP at the first sign of trouble so that you don't have to suffer through their incompetence. If they fix it before the new company installs, fine. Otherwise you are covered.

Decades long customer, but constant battles to get through phone menus, did not perform fiber…read morelocates when requested by new company pulling fiber in the neighborhood (resulting in cut lines and loss of service), took months of escalation to get them to honor price for life contract, neighbor's CL gigabit never gets full speed. Service outage credit compensation rates are laughable. Sadly none of the competition in my area is any better. Only positive is that there are low ping times when everything is working.

Good survive and helps customer with care. Just be patient…read morewith them. I've had sever issues that they fixed

Find people who know what they're doing. such an inconvenience every time you need a new phoneread more

I am moving to Omaha and I wanted to see who the WiFi providers were. Paul had all the answers to…read moremy questions, and quickly set me up for service. I cant believe their service is free! So easy and efficient.

I have now used Kickertek on 2 different occasions and I could not be more pleased. I got great…read moredeals on DirectTV and internet services. In both instances, I was moving and they handled everything. It took a single phone call to tell them what i wanted and where, and everything else was handled. i can't tell you how nice it was to talk to a person who cares, rather than dealing directly with the cable/internet providers. They are super knowledgable about all of their products. I will never work directly with the big companies again. Kicketek is far and away the best experience I've had in cable/internet.

I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

Best internet EVER!! I am getting the 2 gig service and I tell you what, I have never had an…read moreoutage. No bandwidth issues, and the cust service is out of this world

Multiple times my internet has stopped working, all the equipment looks fine. I call in they want…read moreme to unplug everything and it doesn't fix it. Then they ask if I called in to cancel service, and no I haven't. I'm the only person on the account allowed to make changes so either they are not verifying callers or someone working there is just deleting people.

Thank you Anna (please forgive me if I've spelled that wrong) for helping me with my device return…read moreand adding accessories to my account! Your service was quick, friendly and reliable!

Loved how patient Anna and Derek and also marc I believe..with assisting me ! The staff here is…read moreamazing! I'd come back here !

I have nothing but great things to say about Jagwireless. We have been a customer of theirs for…read moreover three years and I would recommend them to anyone that is looking for an internet provider. We live in the country where wireless service is fraught with complications but the customer service and tech guys went above and beyond to work out the issues that occur when you live practically in the middle of nowhere. --We have Dish Network and asked them about what their internet service was like when they were out working on a tech issue, they tested the speed we had with Jagwireless and said that it was much faster than anything they could provide.

They just got bought out by Fastwyre. Started out by charging an additional $5 for "paper bill…read moreconvenience". I protested and was told I was told on the last statement, page 3 (of 3), the very end where they put miscellaneous jibberish nobody ever reads. I asked for proof and was told they would email a copy of last month's statement. That was 5 hour ago and no email yet. I bet I won't get it. They refuse to waive the charge even if I sign up for paperless billing immediately because "you were informed". Sleazy business practices by a sleazy company.

Constantly lose service, in town. Company does VERY poor job…read moreof relaying issues, won't answer questions regarding outages and do not provide timely updates.

I went into this store there were a lot of people waiting and one person to help. The guy was not…read morefriendly and seemed annoyed when we asked important questions I had no choice but to get a new phone. I wish I had actually went to a real Verizon store big mistake . I don't think it's ok to make people change plans claim they are paying less when it's really more. The lack of personality and helpfulness was ridiculous sorry you can't do your job. I am super disappointed then they messed up on my phone situation! I do not recommend this place at all go to a real Verizon store !

Service is trash, nothing works right or as described. And good luck getting any help from their…read morecustomer service line, typically just auto ends the call from their side less than 3 minutes into the frustratingly unhelpful experience