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    Tech Security

    4.1 (43 reviews)
    Closed 10:00 am - 6:00 pm
    Updated 2 months ago

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    8 years ago

    I had my iPhone battery replaced. Super fast and easy! Why didn't I do this 6 months ago?

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    6 years ago

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    Allen S.

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    9 years ago

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    Review Highlights - Tech Security

    - James is super nice, knowledgeable and helpful!

    Mentioned in 5 reviews

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    Frank has been so helpful with all of the internet issues and changes we have made to the cameras…read moreat our HOA community. Frank is very courteous and is very patient with the setup and the troubles that I been experiencing due to internet and power issues at our location. He truly has gone above and beyond and helped us troubleshoot and find the source of the troubles we are having, even if his company does not provide the solution, he is able to figure out where the issue lies so that we can call in the correct vendor or find a different service provider with more consistent service and higher speed. He also understands sense of urgency and customer service when we have had to obtain video without the ability to do so remotely. Thank you Frank; you are truly an asset to Bay Alarm. Lisa Dumont Dumont Property Management

    Very poor service request handling. Our fire panel has had an error(s) message for months and they…read morenever resolved or cleared the issue. We had also advised that some interior alarms did not announce in several units during an event and asked for them to come up with a solution to repair the issue. Nothing was ever resolved with nor did they provide any follow up response / solution. Also, they're unaware of the password for the panel to even work on it. So their only solution is to replace their panel with a new one. It is not recommend to use this particular location or even the company if this is how they handle a multi unit complex. We have no confidence at all and if zero stars could be given, then that would be their rating.

    Smartology

    Smartology

    4.9
    (53 reviews)

    I am so happy to have found Smartology! First of all, you are working with a group with years of…read moreexperience in all levels of IT. I live in a 1990s home that wasn't built for today's networking and security needs. Their team basically modernized my home to a "new build" and even prepped it for the future. From consultation they heard my needs and then brought their professional insights as well. We did Ethernet runs to multiple rooms of a two story home for data ports, APs, cameras, doorbell, and home network server. They have experience with all platforms especially the ubiquiti system i chose. They were willing to educate me and walk me through exactly how everything would be done. And like any project they were able to trouble shoot and find successful solutions. I am very happy with the service and expertise. We are already making plans for future projects. It's an easy choice, choose Smartology.

    I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

    Tech Security - securitysystems - Updated June 2026

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