My 5S LCD and screen finally broke after numerous falls. Called them and they said they could be at…read moremy work at 10am the next day. Agent arrived promptly and worked on the phone immediately. Took about 30 mins or so and cost $80. Not bad. Only con, did not have a card reader so he tried to send a Paypal request which my Paypal account must have blocked. Had to go to the ATM next door and pay about a $5 service fee. Oh well. Definitely recommended and highly convenient

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

I came here about 2 months ago to get my iPhone screen fixed. It was a weekday after noon, probably…read morean hour or 2 before closing, and I was helped right away. My phone screen was fixed in under 20 minutes. The store was super clean! It seems like they offer a lot of services. As someone who breaks their phone screen a lot, I am usually skeptical of getting it replaced at places like this, but I was so surprised they did not need me phone passcode or any personal information, and the price was reasonable. I highly recommend coming here for screen repair.

SCAM! Do not buy from this store! I spoke to someone on the app Offerup and the address they gave…read moreme was the one to this store. I bought the iPhone and was told that if it didn't work, I could return it for a refund. I took the phone to a Sprint store to activate it and was told it wasn't compatible. I texted the guy from the store i Bought it from telling him that I would be back for the refund tomorrow (this is on a Tuesday) he responded telling me that there's no worries he can refund me the money or exchange for a different device. He also said: For some reason they wouldn't be open until Saturday (weird) I ended up coming back that Sunday to get the refund when I texted him he said that it was too late and that 2weeks had passed (btw only a week had passed) and he said that he informed the management and that they will send me the receipt with the refund policy. I drove up to the store and showed him the texts. He pretended like he wasn't the guy I spoke too on Offerup. I cursed him out and called him out on his lies. He gave me my money back fast. He lied and would not own up to the fact hat he tried to scam me. Please. Trust me on this. Do NOT shop here this is a very sketchy business.

DO NOT bring your phone here. This place is a scam. They ask for cash, then put a crappy quality…read morereplacement screen on your phone. Then, a day or two later the screen cracks they throw their hands up and say they don't have any responsibility. I've had my iPhone for 2.5 years and never ever had a screen issue. My screen turned turned green which prompted the need to fix it. Now, suddenly, in 24 hours I have a cracked screen after coming here? Save your time and money and go to Apple.

I have gone there yesterday to purchase a phone case for my new iPhone and when I first walked into…read morethe store the associate came up to me and asked can I help you and I asked if they have cases for the phone i have and they took one look at my phone and they had some really good cases for the iPhone 15 pro max, and the case i picked costed 20 dollars now that is a really good deal

My daughter's (a Johns Hopkins student) laptop charging plug broke off in the charging port the…read moreother day. She and I checked with some other local repair places, and got [phone] estimates of $99 and up, and $80 and up..."depending". She also tried the campus techies, and was told "We aren't licensed to work on Lenovo" (I was not aware a special license is needed to pull a broken plug out of a Lenovo laptop! I wonder who monitors that?! ) Today she took it to DNS Technology Group, a few blocks from campus. Fixed it in a few minutes, 25 bucks! And super-nice people, according to my daughter. So props and a 5 star rec for these guys (but be aware they have somewhat limited hours)

John Savage figured out what was wrong with my laptop and quickly got it fixed! I highly recommend.read more

The entire experience was seamless, quick, and excellent craftsmanship. Definitely recommended this…read moreestablishment.

The guy with the beard and the low cut did a really good job on my phone! He communicated very well…read moreand told me everything that was wrong with my phone. Very helpful! I recommend this place only took 30 minutes to fix my very damaged iPhone.

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Parts sales service what more could you ask for five stars especially to the repair team member…read morenamed AD