Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

In a society where trust and integrity are in short supply, SysQuick is a rare find. I brought my…read moreWD Passport external hard drive to SysQuick for service and the owner was knowledgeable, professional, and went above and beyond to try to resolve my issue. I highly recommend this company!

First I took my pc here because I was getting a skipping when gaming, like a 1 or 2 second pause…read more They had it about a week and when I got it back it wasn't fixed. I figured it might be something with the ssd. I bought a new ssd and other components and had them install everything. First off, the wiring was really sloppy. Second, random things that I never had an issue with became an issue after getting it back like when I don't touch the mouse and the pc goes into sleep mode, it won't wake back up. I have to long press the power button and enter through bios everytime. Also, I can't type in the windows search bar, or Netflix search bar or a few others. Idk what's up with that, may be unrelated. Long story short, they had the pc for a good while each time and it's worse than before

Sam was absolutely wonderful! We came into the store because my daughter's phone screen was…read morecracked, and from the moment we walked in, he was friendly, professional, and very helpful. He told us the repair would take about 20-30 minutes, but he finished even sooner than expected. The repair was done quickly and the phone looks great. It's hard to find customer service like this these days--Sam was knowledgeable, honest, and made the entire process stress-free. We truly appreciated his efficiency and positive attitude. I would highly recommend Sam to anyone needing phone repairs and will definitely return if we ever need service again! Thank you, Sam, for the excellent experience!

Prompt response to my inquiry. Same day appointment for less than others had quoted me for a…read moreiPhone screen repair.

Great store great service 100% fantastic people and great work!!!!!!!!!! Will definitely be backread more

I went to Best Buy initially (I don't know why, maybe I was feeling particularly stupid and…read morethick-headed at the time) and was told that to repair a broken LCD on a 400 dollar laptop would cost...300 dollars. Also, they would have to mail it in to the repair center. I asked why it was so expensive, and the guy said "well, LCDs are really expensive, so the part alone is 200 dollars". I was thinking, ok, who the fuck falls for this crap from a pasty dickwad like this guy? Who would ever think an LCD screen was more than 80 bucks on amazon or ebay? This is why Best Buy is going out of business. The employees that work there are shit. The products are generally shit (unless you firmly deny geek squad protection, warranty protection, repair plans, 5 year soul sucking plans, etc), and honestly they operate on the assumption that Americans are stupid. Yo, Best Buy, we have wikipedia and google, man. Stop being so 1999. Anyway, I called up Charm City Networks, and they said "yeah the part is like 60-80 bucks, but you can buy it online and bring it in and we just charge for labor". They charged 100 bucks for labor(fair enough) and so I went in to see if it was just the LCD that had a problem. They checked the computer, fixed it within a day, and I picked it up the next day after lunch. It was as easy and painless as possible, and affordable as hell. The guys that work there are very nice and helpful, and generally will go out of their way to make sure you have a great customer experience. Everything in that last paragraph is the exact opposite of Best Buy...which is why I recommend these guys for any computer/laptop hardware repair work.

Adrisse is amazing and fixed my phone brand new. Had my battery replaced and now it is back to 100%read more

Parts sales service what more could you ask for five stars especially to the repair team member…read morenamed AD

Incredibly pleased with the service provided by the wonderful Ms. Nikki at Geek Girl!! Shattered my…read moreiPhone 6 screen Wanted it repaired correctly and right away so I turned to yelp.. I noticed this business not only because of it's clever name (aka Woman operated-BONUS!), but also because of the availability to get a fast quote! Nikki responded quickly with a fair price, she answered all of my questions through yelp messages right away and provided me with a wide flexible range of appointments (Im a single mother of a 3yo so this was a huge plus!) and said it would take her about 30-40mins to complete. The very next day we headed to my appt, it was right off the highway and easy to locate (tip: when you arrive at the "mini strip mall", you park and then follow the path around to the backside of the building and follow the arrows). My son & I were absolutely amazed by the beautiful setting of this location! The inside of Geek Girl was perfect.. Very chic with the perfect amount of feminine touch to remind you who is in charge Nikki greeted us with a smile and was more than happy to answer any of my questions, i handed over my sad broken phone and then my son & I stepped right outside the office to enjoy the views. You will experience nature at its finest along your walk. Yes I know thats not really relevant to the quality of work, but it was so much fun to get to watch my lil one throwing rocks into the adjacent river and watching ducks swim by. It really made our wait time fun! I dont think it even took her 30mins to have my phone back to normal! Nikki thoroughly examined and tested my phone while I watched and everything was great! I paid my bill, we said our good byes and i was sooo impressed by this experience here I am posting my very 1st review! Thanks Nikki!

I originally took my laptop here because of a broken screen and some other issues. The owner…read moregreeted me at the door with a smile and was very up front with the cost for the repairs. She returned my laptop within 48 hours and everything has worked great since. Since then I took her my iPhone 6s after my friend dropped it in the toilet which she fixed within a day. The service was prompt and reliable and cost less than anywhere else I have found so I will definitely be a returning customer.

I brought in my one plus 13 to get the screen fixed and they did great getting it back to me in a…read moretimely manner. But when I got it back the finger print scanner no longer worked and a month after it was fixed lines were on my screen and the phone became less responsive. They suggested I just replace it again and it was no way I was paying $330 again. No warranty or anything to compensate the fact they didn't fix my screen correctly and blamed the screen lines on a tiny scratch on the screen. Will not be back.

Mr Fixit Mobile is great. He did a deep clean and solved my charging port issue. He also downloaded…read moremy data for me. All while I waited and for a very affordable price.

Competitive rates. Prompt service. Friendly service. Would absolutely come back for any tech…read morerepairs.

It was a pretty good experience getting my phone fixed. It took a bit longer then I was told, but…read morethey did get the job done.