I've tried to call here two times and receive a text back they were busy and communication could be…read moresent through text. Sent text, have not heard back and it's been over a week.

The communication regarding policy is almost zero to none. When someone is looking at replacing a…read moretransmission, know that they'll not work with you if you're common folk like myself. They say they have financing but financing can double the price of the work with zero work around. They do have a storage fee that they'll fail to mention and won't release your car even if they just did a diagnostic (I have the recording.) It's cheaper to uber it until you can get a car under 5k. Good luck out here y'all, these money grabbers have no compassion.

Great prices and estimates on repairs. Very convenient, and will be back for further services in…read morethe future.

This was our first time visiting Ron Fassl Automotive Center. Ron worked on our AC in our Buick…read more We got our car back the same day. The air is ice cold and the price was very reasonable. This was a good experience. We will use this shop again.

Luis was fantastic!!! My AC went out in my car and I showed up so sweaty and stressed out. He found…read morea leak in my compressor and quoted me a reasonable price. He even charged it so I would have AC over the weekend even though it would still leak out. I highly recommend this place! They do not try to over charge you if you're a girl. I ended up having a family friend take care of my issue for me. But I truly appreciate everything Luis did.

I have been having issues with my 2018 Nissan Versa and Luis has been doing his best to solve the…read moreissue. He doesnt try to sell anything, just does what it takes to get the job done. His prices are very reasonable as he is most honest mechanic I have worked with. he was able to get my check engine light caused by faulty wiring.

Called Saturday morning to see if they could check on a trans temp light that would keep coming on…read moreand off. Told me to come in to check it out and Mike went out to diagnose the issue and he advised it's not a trans issue, but an electrical issue based on the codes that were coming up. He suggested I find a place specializing in electrical. They didn't try to nickel and dime me and charge an inspection fee. For a Saturday they were pretty busy and the parking lot was full. Based on this one experience, will plan to bring our vehicles here when the need arises and will update the review accordingly. Thanks Mike...

This place sets an example for all businesses to follow, Truly amazed by the customer service…read more Nadira was very prompt and accurate when providing my quote and communications during the repair process. Service was a in house rebuild on a 2006 F150 transmission. Mike takes care of the rebuilds and his expertise shows. Oh I guess now is a good time to mention that this vehicle has 439,000 plus miles on it. And the transmission had never been touched as far as repairs, just fluid and filter changes when I remembered they were due. They stand behind the work and do understand the customers needs. Had a slight issue after picking the truck up that was promptly addressed even though it was actually not related to the rebuild. My shift cable was so old that it would not retain adjustment. It was 20 years old at least. Mike found the issue and actually walked me out so I could see what was happening. Part was ordered, wrong part was shipped over to there shop twice due to it not matching the vin number. When they found the part number after removal. Nadira actually ran and picked it up to help expedite the repair. Mike took care of the labor to install and I just paid for the cable. They didn't have to do this, this was above and beyond since this was not related to the actual work preformed or quoted. Transmission has about 350 miles on it now and wow its working way better than I could have dreamed of shifts are on point and smoother than I would have ever dreamed off. Way to go, This shop is on my highly recommend list and I will be taking all my business here if the need ever arises. Shop has my vote for business of the year, way to go to the whole crew involved. Thanks Again--

I cannot say enough great things about Crawford's Auto Repair!…read moreI brought my truck in thinking I had a suspension issue because of a squeaky noise that had been getting worse. They got me in quickly, were incredibly friendly from the moment I walked in, and took the time to thoroughly check everything out. It turned out to be something as simple as a loose spare tire, something that could have easily been misdiagnosed elsewhere. What really stood out to me is that they fixed the issue right then and there and didn't charge me anything. That level of honesty and integrity is rare these days. As a woman, it can sometimes feel intimidating trying to find an auto shop you can truly trust. At Crawford's, I felt completely comfortable, respected, and confident that I was being treated fairly, no upselling, no pressure, just genuine help. They've absolutely earned my trust, and I will be coming back for any future car needs. If you're looking for a shop that is honest, knowledgeable, and truly cares about their customers, this is the place to go. Highly, highly recommend!

Was told over the phone today by Ken the Service Manager that they don't match or beat prices,…read morewhich is false advertisement, he said that was something that the marketing folks put on their website but they don't honor it. He said I was the first person in 5 years that had asked for prices to be matched from another nearby mechanic shop. He even said that the prices that they quoted me, that I should go to the other shop instead, was a $60 difference by the way. Was also told by Ken that I wasn't a good customer because I had only done one oil service with them in a year and a half. Will never give Crawford's my business and they're just another auto shop that's dishonest and takes advantage of their customers. Hard to find integrity these days!!

Brakes Plus and this location specifically have become my go to for my car needs. The staff is…read morefriendly and helpful, always giving clear explanations and recommendations without being pushy. I first started coming here when my brakes were grinding so I needed a full brake service which was completely quickly and at a decent price. I now come here for brake service and oil changes.

They did a same day break job for me. While they work d on my car, I walked across the street to…read moreeat and shop. They gave me honest feedback and work on my car. I will be back in the future.

I brought my 2001 Ford ranger xlt to get my transmission fixed. It has a 1+2 hard shift…read more The owner was very unprofessional. He had a mix of defensiveness , liability avoidance , and not a real diagnosis. He test drove my truck hard to avoid reproducing the problem, he asked me 3 times if I'm a mechanic and if I can work on transmissions, he was trying to size up liability risk. He handled it poorly. My transmission has a hard1+2 shift handles under normal /light throttle . He should've driven the way I described and knowledged the symptom right away. Instead he tried to dismiss it under heavy throttle (bad test method) then backed out once he knew I've been working on it. My truck drives fine on highway speeds, has no slipping, no burnt fluid or metal, issue is isolated to shift timing/pressure. That strongly supports valve body/hydraulic issue, not a full transmission failure. Bottom line he handled it poorly. I wasn't asking for a rebuild, just a diagnosis . Felt like they didn't want to deal with anything that required real trouble shooting.

I've been coming to Tri-City for about 2 years and have been absolutely impressed by the customer…read moreservice and quality of their work. My vehicle has only needed oil changes multi-point inspections this far. The cost is not cheap, but the value is far better than the quick lube joints and better than the dealership. The owner is involved and the rest of the staff are all super friendly honest & you know they are not going to try to up sell you on things you don't need. 11 out of 10 would recommend to friends and family. They are so good you would feel good sending your mom or grandma there and know they will be in good hands.

Maintenance taken care of in a timely manner. Suggestions on future care; considerate techread more

We started bringing our vehicles here about a year ago. Their prices are better than other places…read morearound. The customer service is excellent. They are very friendly when they answer the phone and when you go into the office. From what I can tell they seem very honest regarding your car issues and they arent pushy at all. I definitely recommend this location for auto services.

BBS accredited since 2003! Great place with reasonable pricing. The labor they charged me at $80/hr…read morewhich seemed fair, they explained what was wrong with the van and walked me through the repairs that were needed. Got a transmission rebuilt with an after market transmission cooler added on to help out with my stop and go driving. They also paid for the tow to get it to them which came out to being about $70 savings. I highly recommend this place. I will return to have a followup check.

My son paid good money when buying a caddy from Cactus Jacks These folks were to fix it since he…read moreonly was able to drive it about a week before it left him walking.These folks were to cover warranty work. Weeks went by. He had to by a cheap pickup truck to get to work. Finally he got the car back. It wasn't fixed and again it was back to the repair shop. Where they said they didn't cover this problem. Must be electrical they claimed. Not covered. This is a scam shop for sure. When they can't make it right they decide it's not in your policy after weeks of trying to fix it. And my son's been driving a used I'll truck that's faithful and trustworthy with no problems he paid 1/4 of the price for! Don't buy from these people none of them. From the dealership to the warranty program. No Good!

They were fast and did a good job and the price was fair full front brake replacement.read more

Oil on the driveway. Ugh…read more Called some friends to get a recommendation for a local shop. One said that Scott from Sunland was the guy. We had the car towed over (2018 Ford Fusion Hybrid), and they diagnosed the problem and repaired the issue quickly and at a fair price. Unfortunately, the tech made a small mistake and once we got the car home, there was more oil on the driveway and a check engine light. Ugh, again. So we called back to Scott to see what he wanted us to do. We understand that sometimes mistakes are made and issues arise. How a business owner handles those issues are the difference between good businesses and great ones. This is a great one. Scott was MUCH more upset than we were! He got us back in same day and fixed the issue at no charge! (We should have paid for a necessary part, but he would not charge us.) With everything so expensive these days, and everyone trying to stretch a buck, it's hard to know if you're leaving your car with someone who cares about it as much as you do. Scott does. I cannot recommend this shop highly enough!