My gaming computer I built just last year was having an infinite reboot loop and would only arrive…read moreto the windows login screen every 30-40 attempts. I brought it in here to help troubleshoot and diagnose, since it could've been the RAM, CPU, NVME SSD, or windows corrupted files. They were able to diagnose and pinpoint the causes and issues pretty quickly, and offered me several solutions to quickly be up and running with minimal downtime. I went with the 0 downtime option while I warranty claim the faulty part (NVME drive went bad but it has 4 years left on warranty). It's so good to meet fellow pc enthusiasts and I will be coming here for any future repairs or services!

Fantastic customer service from this shop! Super knowledgeable and friendly. They are definitely my…read morenew go to

I brought my laptop to be looked at to be determined, if it's worth it even fixing it or replace it…read moreentirely. The technician David gave me his honest opinion of the pros and cons not at any charge. After concerting with him, I decided to go with rapair. While laptop being in the shop, he called me a few times to provide me the status of the repair as some complication with parts has come up. However, the laptop was fixed and now working as new. Cybertools of Puyallup has provided an outstanding customer service and 100% satisfaction. I will definitely come back, if any repairs will be demanded in the future.

Stopped by to see if they could help me with my laptop. I didn't get the name of the person but he…read morewas helpful in talking through to troubleshoot on what my next steps would be. It turns out as of April this year, they only fix computers that were purchased there previously, so I was provided some options on where I could go next. Looking around real quick, they look to offer a good range of products if you're interested!

I seriously love these guys... My office is right around the corner and anytime I need something…read morefor my set up, I can just pop over there and they always help out and do it at a very reasonable price. Most recently, I lost the USB dongle to my keyboard and they replaced it for me without me having to buy a whole new keyboard... Then, I picked up a WebCam from them because the quality of my laptop camera was terrible for meetings... The first one I brought back to my office wouldn't connect at all to my laptop for some reason, though when they tested it at the store it was fine. They still let me swap it out, and the second one was completely glitchy and was throwing wild colors all over my computer screen so I took that one back (and showed them a video of what it was doing on my screen) and they let me swap it out again with no hesitation... Third time was a charm and now I have a great 1080p WebCam for $20! They also have 720p for $10. They have awesome computer equipment, both new and used! It all comes with a 30-day warranty, so no need to hesitate about buying used. I'll keep coming back and will bring my electronics to be recycled here, in addition to purchasing from them to keep stuff out of landfills!

Needed a hinge replaced on my Lenovo laptop which is way more involved than you'd think. Roy spent…read moreextra time and effort rectifying a manufacturer's parts mixup. In the end, Microlynx came through with solid workmanship and admirable customer service. Strong local business.

Summary of issues: * Misdiagnosis of both RAM and…read moremotherboard (shop said it was not repairable and advised recycling) * Charged for an unnecessary SSD backup * RAM missing when the computer was returned * No follow-up from the owner after I reported the missing RAM * Computer fully functional after I personally installed two 8GB Crucial RAM sticks Experience: I brought my computer to this shop because it wasn't working. The owner called me after diagnostics and said both the 16GB RAM and the motherboard were defective, noting that further testing would take several hours if I wanted it. I paid ~$175 for diagnostics and an SSD backup, which was unnecessary, as the shop's diagnosis was completely wrong. When I picked up the computer, the owner offered to recycle it on the spot. I declined. The computer was returned reassembled, so I couldn't immediately verify the components. At home, I discovered the original RAM was missing. I called the shop; a junior tech said the owner had done the work and promised a follow-up -- which never happened. To test the system, I installed a single 8GB RAM stick, and the computer POSTed and booted immediately, working perfectly. I then installed two 8GB Crucial RAM sticks, restoring full functionality. This directly contradicts the shop's claim that known-good RAM had been tested and the system would not boot. The only actual work performed was the SSD backup, which I was charged for but didn't need. Had I accepted the recycling suggestion, I would have lost a fully functional computer. I'm sharing this to help others make an informed decision. The shop's diagnosis and recommendation were wrong, and their guidance could have led to unnecessary disposal of a working machine. I've also noticed in other reviews that when customers raise complaints, the owner often cites how long the business has been operating and how many computers they've "fixed." That may sound impressive, but it doesn't address the actual problem and isn't evidence of competence. Specific issues should be addressed directly, not deflected with statistics.

I have received service from "Brian" numerous times. It seems like it is always an emergency for…read moreme. Brian has the expertise to correct the problem, usually very quickly. I trust him; he is very knowledgeable. I have remote in-service, where I can call in. If he is available during my call, Brian will remote into my computer with my permission. He fixes the problem and can answer my questions while remoted in. I appreciate that service. I have recommended several friends who use on-site Express.

Kind and honest service. The what I thought simple hinge repair on my HP laptop turned out to be…read moremore problematic than I would have ever thought. In somewhat disbelief of the magnitude of the problem, without hesitation I was shown a replica of the flip side of my keyboard showing me the actual extent of the damage, which wasn't anything of a hinge at all. His repair quote was honest and understandable. I certainly appreciate the time he took for me and the advice of what kind of new laptop brand to lean towards.

Daniel did a great job networking 3 computers, setting up the scanner and removing viruses. The…read moreonly issue I had was in retrieving my passwords, but I THINK I have that under control. Definitely knows "his stuff" regardless of how old the computer is or brand. Geek squad didn't do the job I asked of them and wanted to charge again: Fired 'em. I believe the price was within my expectations as compared with other companies. I am technically "challenged", so having all computers in good working condition gives me peace. Thank you!

Going to make this short! Location was not valid. I thought I was in wrong location when directed…read moreme towards a house. Went to address listed on Yelp! Closed, went to house. House was fine, I told myself and him. Then I had to ask for a card or something since he had my computer. Was kicking myself for just handing over my laptop all night! Went back early, and had to ask if I could go in garage to bring it up and check it out. He installed some temp malware and said he cleaned up stuff..It works - but still lots to fix, broken registry, shortcuts broken and still a whole bunch of techy stuff Ned's to be looked at. Oh well, and the fee while may not be high for a normal business, still feel like I didn't get a good deal..

This place is a joke. We brought our dell in here 3 weeks ago and were told the part would be in in…read more3 days and the computer would be repaired soon after that. I called a week after dropping it off and the part hadn't even come in yet which would of been understandable if they would of called and told us. The owner was unbelievably rude and after arguing with me for 10 minutes finally told me just a couple more days. Well that was 12 days ago so I called again today and the guy had no idea who I was or where my computer was. 5 minutes on hold and he tells me he doesn't know if its fixed yet and he has to call me back. I am so beyond infuriated with this place. I would save your money and time and go somewhere else. Update: Well I never got a call back so I called them again and the owner said he was busy and hung up on me. He then called me back saying our computer still didn't work and they need to keep it for another month. I said no thanks and went and picked it up and noticed the hack job they did on it. I will NEVER EVER go there again! I'm still in shock with how horrible the customer service was.

I had previously left a review that related a similar experience I had with this place. I do not…read moreunderstand how they stay in business. No calls, sarcasm and they didn't REPAIR MY COMPUTER!!! Here's the review I wrote on Yahoo: Without turning this into a rant let me say that I hope your experience is better than mine. I took my PC in because it periodically doesn't send a signal to the monitor. I asked them to diagnose the problem and give me a call with an estimate on the repair. The guy says to give him a couple of days. Five days later I walk in and ask about my PC and he says it's fixed, it had a virus, that will be $150.00... I told him I was expecting a call with an estimate, what if I don't have $150.00? He said he'd make a note to call me in the future and he knocked off $50.00. I thought, well, that's a quick and generous gesture and I had a working computer again. I paid him and said, thanks, now the computer is working fine? He said "yes". I said, "so you fixed the problem?" He said, "well I'm not saying that." I thought he was kidding. The computer worked for less than twelve hours after leaving the store. Just horrible service, amazed that they aren't boarded up like most of the little shops in Des Moines. Another repair shop shop replaced the video card. It works fine now. But I'm still out $100.00!

Top notch local small PC guy type shop. I frequently find old laptops at thrift stores and yard…read moresales and but of course they don't have either a power source or I can't get them to turn on. While geek squad would charge you 100 bucks to even get within 100 yards of the laptop, these guys will help ya out and if it's easy and quick it's always been free to me. My dad recently passed away and he had old files stored on a device that I wanted access to and only after a couple of days these guys had all the files burnt onto 15 neatly stacked and labeled DVD's ready for me to explore. If you're in the central Tacoma neighborhood along 6th, don't go anywhere else, this guy and the others who work here will take care of you.

Took my computer in for virus removed and up grade. They called said my computer wasn't holding a…read morecharge. Had no problem at home. When I called them back and asked why the new charge part they weren't even sure what computer I was talking about. Asked was that the one coke got spilled on...me no. Long story short. They replaced the charge part,remove viruses by adding some removal app.,was never upgraded. Computer runs slower than when I took it in. Won't load or even run right. Waiting to save up to buy a new one. If you're smart avoid this place like the plague.