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4.3 (75 reviews)
Closed 9:00 am - 6:00 pm

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Services - Tech Docs

Data recovery

Desktop computer body repair

Desktop computer support

12 More Services

Device support or repair

Cloud services

Telecom or network services

Remote access services

Server services

VOIP services

Laptop body repair

Laptop support

Mobile phone body repair

Mobile phone support

Printer support

Video game console support

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Recommended Reviews - Tech Docs

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this is where the laptop fire started when they changed the battery
Codi L.

They destroyed my laptop, causing it to burst into flames (see photo). I brought my Mac laptop in for a battery change and when they opened it they said that the machine burst into flames. They said this sometimes happens, but I called Cornice, an official Mac repair shop, and they said that Apple has strict protocols that repair shops should follow in order to prevent ignition of the batteries and clearly Computer Solutions did not follow them. They called me up and basically told me "sorry we burnt your computer". No offer for any compensation or anything, except an offer to help transfer the files to another computer (whoop-de-doo). I don't understand how they can look themselves in the eye and call themselves a repair shop or believe they are doing anything of ethical value. I should have known because there was a red flag when I dropped off the laptop: they ran some "diagnostic" program to see if there was anything they could find to suggest other issues besides the battery and she came back with a report on the screen that showed two disk drives. She pointed out that there were a few minor errors on one of the drives, but I only have one drive and the drive with the error was obviously the flash drive she inserted into the laptop that contained the diagnostic program!!! Sheer incompetence. Never again. Will only go to official authorized Mac dealers from now on. I should have taken them to small claims court, but maybe I'd have gotten $1000 and not worth the time, effort, and attorneys fees, plus they could just try to hide behind the signed service order agreement that said I wouldn't hold them at fault for anything that went wrong. Not worth the effort, but definitely worth me warning the community not to go there. FYI I am a professor at CSUSB, not a bot or a competitor. this is a real review. UPDATE to manager comment: this was 11 months ago but the details are not blurry at all, and my delay in this review changes nothing material to the situation. No one ever offered to replace the computer for me or to compensate me for the value of the computer, only to transfer the files from the recovered hard drive and refund the minimal deposit for the repair. The store rep callously suggested that I could try to sell the recovered parts, presumably on eBay or Craigslist, which is a non-solution. My priority at the time was getting back to work on a pressing deadline using a backup computer, not investing time and energy arguing with a repair shop, so I chose not to press the issue, particularly because it seemed clear to me that they were not interested in the only thing that mattered: compensating me for the computer they destroyed.

My pc they built.

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4 years ago

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Najma R.

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7 years ago

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Najma R.

Thank you. We are happy to help.

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7 years ago

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6 years ago

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8 years ago

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12 years ago

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6 years ago

Friendly and helpful. I brought in a motherboard with a bent pin in the USB 3 header and they straitened it for me. Thanks so much!

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8 years ago

Shad helped my son fix his computer in about 5 min and didn't even charge us. He was great!

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5 years ago

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9 years ago

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6 years ago

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9 years ago

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9 years ago

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8 years ago

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6 years ago

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6 years ago

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6 years ago

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11 years ago

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9 years ago

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15 years ago

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14 years ago

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8 years ago

Don't waste your time $200 deposit for diagnostic which is non- refundable....your deposit could go toward a new computer lol

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11 years ago

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8 years ago

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8 years ago

Come in for a graphics card change and it was free. Great work and help from here , very appreciated

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14 years ago

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9 years ago

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9 years ago

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9 years ago

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14 years ago

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10 years ago

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12 years ago

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Ask the Community - Tech Docs

Do you open Saturday?

We’re currently open by appointment only in Saturdays. Please give us a call at 909-901-3023 for us to schedule you.

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Review Highlights - Tech Docs

Najma helped me on the third walk-in consult to correct and unlock password change issue.

Mentioned in 5 reviews

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Tech Docs - itservices - Updated May 2026

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