DO NOT BUY ANYTHING FROM TEAM IMPORTS!! Team Audi Volkswagen in Merrillville tried to pull a bait and switch on my wife and me. Here are the details. My wife and I have been searching for a VW Tiguan to purchase right away. We finally decided on a specific model, which Team Imports' website said they had on their lot. We decided to contact the dealership via their inquiry button on the website. We received a phone call and email at 4:04PM requesting we make an appointment, which we made for 5:45PM. We live over 40 miles away from the dealership, so we departed our home around 4:30PM, very excited to purchase a new Tiguan. That excitement turned to anger and frustration when we arrived at TEAM around 5:30PM. We were greeted outside the dealership. I went inside to use the bathroom, while the salesperson informed my wife that the Tiguan we inquired about had "just been sold to a woman who traded in a truck". They also informed us they had no Tiguans on their lot. My wife and I were so upset, there were no words to be shared, so we just walked out. What were they thinking would happen? Did they think they could talk us into a different model? Did they really think I would spend $40,000 with a dealer who lied to me? I have purchased a few cars in my day and know that the paperwork to obtain a new automobile takes longer than an hour. Even if it didn't take that long, why wouldn't the dealer call me and let me know the specific car I inquired about had been sold? TEAM collected all this information during the inquiry process on their website. No apologies, no offer to pay for the $15.00 in gas we burned to go to the dealer, no email this morning apologizing, no nothing. In fact, I received a marketing email from them today, which tells me they just don't care about their customers. You should stay clear of this company. They do not operate with integrity. read more

This review is for VW service. Let's start with the customer service: both Dave and Jeff were Awesome Sauce! They were courteous (without being obsequious), knowledgeable (without being condescending), and--most importantly--completely honest (unlike our current President). The mechanics made my 2004 Passat run like new. The cashiers were patient (when my credit card took four tries for approval) and efficient. The waiting room was comfortable and pet friendly. The coffee was even better than expected! And while i was waiting (i was super early because of my ride situation--Team Volksagen finished their work earlier than anticipated), i got to check out the vintage Volkswagens in the showroom. If i didn't live outside Chicago (my car broke down while driving through Hoosier country), this would be the only place i go, even for basic maintenance like oil changes. Maybe i'll drive the two hours anyway. It would be worth it. i can't recommend Team Volkswagen VW Service highly enough! read more

PSA- do NOT buy a Volkswagen and do don't go to Team Volkswagen in Hobart. Had the most insane situation happen when I went in for service when my cruise control was out right before we moved (like as I was leaving to drive to FL with kids and dogs the next day and extended the move for 3 days to get my car safe) There is so much to the story but I was lied to and manipulated into paying for a recall they said originally was covered and would fix my cruise. I was told it was unsafe to drive without repairing but without me agreeing to pay for it they would have let me drive off knowing at any point my car could freak out and windows could start goign up, and down, door could lock and unlock and all sorts of crazy things could happen. (The code has been recorded which I had the paper listing them all but cleared from another shop the same day trying to help me.). Without the code they wouldn't pay even though they knew it was broken. There is so much more to the story but Volkswagen of Hobart was terrible. I asked what they would do if their family and situation and they all said "pay for it since it is unsafe". I did. It didn't even fix the original problem of my cruise being out so I still had another repair after all that to get my car working! My service advisor Melanie Foster was sweet and tried to help but couldn't do what she knew to be the right thing because her hands were tied. The service manager never even got off his but to help in the situation until I was leaving I asked to speak to him. A complete JERK. The recall was only a couple hundred dollars. They lost any future business from us (which our purchase experience was great so we would have considered returning) and I will share with as many as I can to stay away. I have escalated the request for reimbursement to after weeks get the call of out of luck since when they hooked it up the code didn't show. The most maddening part I was told I had to drive it in for them to hook up and diagnose and they couldn't look at the codes over the phone from the original shop (which I understood) so I drove 3 hours and burned a day for them to apparently just look at the paperwork I had and not hook it up and tell me it was a covered recall they would order the part, return in the morning for a quick 1 hour fix and I would be on my way. If they had hooked it up as they said they did they would have known the code was cleared and VW wouldn't cover it so it would have been handled completely different. My rant is over- if one person gives VW a I win and they lose I posted this on my personal Al FB page and had multiple people chime in with similar experiences. VW is a big NO. read more

So after having several bad experiences at different VW dealership (HINT: It's located in Orland Park, IL) I decided to give Team VW a try. I have to say I was pleasantly surprised. All of the staff was very friendly and helpful. Our service advisor Doug was wonderful. He was very friendly and thorough. Service was pretty quick too! Dealership was very clean and welcoming. Comfy lounge and free coffee while you wait. They even have 2 old VW buses in the showroom! How cool is that? I would 100% recommend Team VW. Their service department is wonderful! I will definitely be servicing my vehicle here in the future. read more

Great customer service! Complementary car wash and fast and prompt service. They easily solved my key problems and I was put their doors within an hour. Free coffee and a comfy lounge room! read more

Team Volkswagen - Lounge room - Auto Parts & Supplies Near Me - Merrillville, Indiana

Like most foreign car auto service centers this is no different. It's overpriced! The staff is accommodating and professional, but their costs/fees to repair my Volkswagen are just simply too high. read more

Very helpful staff, especially Brandon in service who, not only remembered me from our phone conversation, but also kept me updated with every part of the process. This is the place I will continue to come to for servicing my Jetta. read more

Brought my key fob in to be reprogrammed for my car. The dealership wasn't able to get it connected even though it is a Volkswagen key fob and still charged me $90. They then threaten to call the cops on me!!!! I have never gotten such horrible service in my whole life. I would have paid half $45 instead for them trying but after looking into it they were lying and it is a legit Volkswagen key. Beware! Stay away walk away run away drive away whatever you have to do take a train plane or automobile to get Away from these crooks! Including a pic of my keys so you can see they are legit keys. read more

Team Volkswagen - Auto Parts & Supplies Near Me - Merrillville, Indiana

Very friendly people. The service staff here have really gone out of their way to take care of me and my car. After having bad experiences at other dealerships, this is the only place I'll go to from now on. read more

I went to this dealership though the Costco Auto buying plan and it was the worst car buying experience in my 51yrs of auto buying life, I differently would not recommend it read more

The days of the honest man are over be careful I came to this dealership with an issue and they basically told me that the recall was not part of the problem with my car they didn't expect me to do my research once they confronted me with the $2700 repair bill I got to it because I work for a living and most people can't afford that type of repair bill this service department told me that it was all out of pocket and not covered that it's not throwing the code under the requirement for the recall contacted Volkswagen Corporation they had a case manager called me and told me he would look into it they contacted the dealer they gave him the information he called me back and told me that it's not covered I did more research went to a different Volkswagen dealership they told me that it might still be covered and needed the code I found out the code called them back and they said yes it's covered finallySo I called back team Volkswagen they told me if they wanted to pay for it let them pay for it but that has nothing to do with us really what it sounds like they wanted to make a fast buckAnd they didn't think that this customer was going to do his research God bless the lady at Highland Volkswagen for helping me and my family out in making this situation right but please beware about going to this place read more

Downloaded this just to leave a review. Didn't seem interested at all in selling a car. Would work with me on my car trade in or work with me on the price of their car. Came back with a ridiculous price would offer to even look into it so I went to Autobarn in Chicago and bought the same 2017 GTI from them for 2000 less and 1000 more on the trade in. Also there is a "destination" charge of 850 on top of the un negotiable price read more